Hello ecosarah
Lets see what the following can tell us:a few days ago, MS told me I dont have a genuine copy, and I have never had a message tell me that in all the years. This message now pops up regularly.
- MGADiag
- Please download MGADiag by clicking here and save it to your desktop.
- Double click the icon on your desktop.
- Push
- Push
- Go to Start -> Run and type in "Notepad"
- Go to Edit -> Paste in notepad.
- "x" out all of the numbers and letters in the line beginning with "Windows Product Key:"
- Copy and paste that log here.
- CKScanner
- Download CKScanner by askey127 from here and save it to your Desktop.
- Double click CKScanner.exe then click on Search For Files.
- When the cursor hourglass disappears, click Save List To File.
- A message box will verify the file saved.
- Double click the CKFiles.txt icon on your desktop then copy/paste the contents in your next reply
Please post both logs in your next reply.