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Thread: PWS:win32/zbot.gen!AC after downloading Free File Opener

  1. #81
    Security Expert JonTom's Avatar
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    Hello ecosarah

    Sorry to hear about your injury.

    recovered from serious problem
    This may point to a potential hardware issue. I have already provided you with links to trustworthy forums to tackle the hardware/drive space problems you are having and I recommend that you post in those forms for hardware assistance.

    If the Tech Crew at WTT are not able to help with your machine issues (and I would be very surprised if they were not able to) back up all of your data and perform a reformat and reinstallation of the operating system (the Tech Crew will advise you on how to do this).

    I am not seeing any malware in your logs so there is nothing more I can suggest.
    Proud Graduate of the WTT Classroom

  2. #82
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    thx.

    also found bits of ad aware: do you have a link to get rid of bits?


  3. #83
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    HI

    instructions say:
    Download the latest version of Java Runtime Environment (JRE) 7
    Scroll down the page until you reach "Java Platform Standard Edition".
    Beneath this and to the right, you will see a red button marked "Download" for Java SE 7.
    Click the "Download" button.

    It isn't clear as there are lots of choices: do I download
    a) "Java SE 7 Documentation";
    b)"Java SE 7u3 -JRE" (which is one of 2 options just below "Java Platform SE" banner);
    c) do I download Java Runtime Environment (JRE) 7 (which I cannot find) and then scroll down whatever is downloaded?


  4. #84
    Security Expert JonTom's Avatar
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    Hello ecosarah

    My apologies if the instructions were not clear enough for you. The file you need to download and install is here

    also found bits of ad aware: do you have a link to get rid of bits?
    Unfortunately, I do not have an ad aware removal tool.

    Any leftovers can be deleted manually (just make sure you know exactly what it is that you are deleting)

    You may find the following notes helpful.

    Let me know how the Java update goes.
    Proud Graduate of the WTT Classroom

  5. #85
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    thx for link. it gave me this



    Sorry!
    In order to download products from Oracle Technology Network you must agree to the OTN license terms.
    Be sure that...
    Your browser has "cookies" and JavaScript enabled.
    You clicked on "Accept License" for the product you wish to download.
    You attempt the download within 30 minutes of accepting the license.
    From here you can go...
    Back to Previous Page
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    OTN Homepage

    please advise,

    thx!

  6. #86
    Security Expert JonTom's Avatar
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    Hello ecosarah

    Lets try it this way:

    1. Please update your Java


      • Click on "Start", then on "Control Panel".
      • Go to "Add or Remove Programs" and uninstall any previous versions of Java that you find (Java(TM) 6 Update 24).
      • Reboot your computer.
      • Download the latest version of Java Runtime Environment (JRE) 7
      • Scroll down the page until you reach "Java Platform Standard Edition".
      • Beneath this and to the right, you will see a red button marked "Download" for Java SE 7.
      • Click the red "Download" button (shown n the picture below).




      • Accept the licence agreement (see below).




      • Under "Product / File Description" download the jre-7u3-windows-i586.exe file for Windows x86 (32-bit) Offline by clicking on the link to the file (see picture below).




      • Save the file to your desktop.
      • From your desktop double click on the downloaded jre-7u3-windows-i586.exe file to install the newest version.
      • Delete the downloaded installation file after completing the above procedure and reboot your system if not prompted to do so.
    Proud Graduate of the WTT Classroom

  7. #87
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    Hi JonTom,

    Yeah! have updated Java. Think Stop Script was the problem.

    Think we are done now! I will follow up your suggestions.

    Many thanks for all your help, persistance and patience!!

    go well,
    sarah

  8. #88
    Security Expert JonTom's Avatar
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    Hello ecosarah

    Glad to hear you got it sorted out

    Many thanks for all your help, persistance and patience!!
    You are Very Welcome

    As your malware issues appear to be resolved this thread is now closed.

    Best wishes

    JonTom
    Proud Graduate of the WTT Classroom

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