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Thread: Google re-direct and system problems

  1. #21
    Junior Member
    Join Date
    Mar 2012
    Posts
    14

    Default

    MBRCheck, version 1.2.3
    (c) 2010, AD

    Command-line:
    Windows Version: Windows 7 Home Premium Edition
    Windows Information: Service Pack 1 (build 7601), 64-bit
    Base Board Manufacturer: Hewlett-Packard
    BIOS Manufacturer: Hewlett-Packard
    System Manufacturer: Hewlett-Packard
    System Product Name: HP G61 Notebook PC
    Logical Drives Mask: 0x0000007c

    Kernel Drivers (total 202):
    0x02C4F000 \SystemRoot\system32\ntoskrnl.exe
    0x02C06000 \SystemRoot\system32\hal.dll
    0x00BAF000 \SystemRoot\system32\kdcom.dll
    0x00CE1000 \SystemRoot\system32\mcupdate_AuthenticAMD.dll
    0x00CEE000 \SystemRoot\system32\PSHED.dll
    0x00D02000 \SystemRoot\system32\CLFS.SYS
    0x00C00000 \SystemRoot\system32\CI.dll
    0x00E7F000 \SystemRoot\system32\drivers\Wdf01000.sys
    0x00F23000 \SystemRoot\system32\drivers\WDFLDR.SYS
    0x00F32000 \SystemRoot\system32\drivers\ACPI.sys
    0x00F89000 \SystemRoot\system32\drivers\WMILIB.SYS
    0x00F92000 \SystemRoot\system32\drivers\msisadrv.sys
    0x00F9C000 \SystemRoot\system32\drivers\pci.sys
    0x00FCF000 \SystemRoot\system32\drivers\vdrvroot.sys
    0x00FDC000 \SystemRoot\system32\drivers\isapnp.sys
    0x00E00000 \SystemRoot\system32\drivers\mpio.sys
    0x00E2A000 \SystemRoot\System32\drivers\partmgr.sys
    0x00E3F000 \SystemRoot\system32\DRIVERS\compbatt.sys
    0x00E48000 \SystemRoot\system32\DRIVERS\BATTC.SYS
    0x00E54000 \SystemRoot\system32\drivers\volmgr.sys
    0x00D60000 \SystemRoot\System32\drivers\volmgrx.sys
    0x00E69000 \SystemRoot\system32\drivers\intelide.sys
    0x00FE5000 \SystemRoot\system32\drivers\PCIIDEX.SYS
    0x00FF5000 \SystemRoot\system32\drivers\aliide.sys
    0x00E71000 \SystemRoot\system32\drivers\amdide.sys
    0x00DBC000 \SystemRoot\system32\drivers\cmdide.sys
    0x00DC4000 \SystemRoot\System32\drivers\mountmgr.sys
    0x010F2000 \SystemRoot\system32\drivers\msdsm.sys
    0x01118000 \SystemRoot\system32\drivers\nvraid.sys
    0x01140000 \SystemRoot\system32\drivers\CLASSPNP.SYS
    0x01170000 \SystemRoot\system32\drivers\pciide.sys
    0x01177000 \SystemRoot\system32\drivers\viaide.sys
    0x012BA000 \SystemRoot\system32\drivers\iaStorV.sys
    0x013D8000 \SystemRoot\system32\drivers\atapi.sys
    0x01200000 \SystemRoot\system32\drivers\ataport.SYS
    0x0122A000 \SystemRoot\system32\DRIVERS\lsi_sas.sys
    0x01247000 \SystemRoot\system32\DRIVERS\storport.sys
    0x012AA000 \SystemRoot\system32\drivers\msahci.sys
    0x013E1000 \SystemRoot\system32\drivers\HpSAMD.sys
    0x0117F000 \SystemRoot\system32\DRIVERS\adp94xx.sys
    0x01000000 \SystemRoot\system32\DRIVERS\adpahci.sys
    0x01056000 \SystemRoot\system32\DRIVERS\adpu320.sys
    0x01085000 \SystemRoot\system32\drivers\amdsata.sys
    0x010A3000 \SystemRoot\system32\DRIVERS\amdsbs.sys
    0x00DDE000 \SystemRoot\system32\drivers\amdxata.sys
    0x00CC0000 \SystemRoot\system32\DRIVERS\arc.sys
    0x0149B000 \SystemRoot\system32\DRIVERS\arcsas.sys
    0x014B6000 \SystemRoot\system32\DRIVERS\elxstor.sys
    0x0153D000 \SystemRoot\system32\DRIVERS\iirsp.sys
    0x0154E000 \SystemRoot\system32\DRIVERS\lsi_fc.sys
    0x0156D000 \SystemRoot\system32\DRIVERS\lsi_sas2.sys
    0x01580000 \SystemRoot\system32\DRIVERS\lsi_scsi.sys
    0x0159F000 \SystemRoot\system32\DRIVERS\megasas.sys
    0x016D5000 \SystemRoot\system32\DRIVERS\MegaSR.sys
    0x01779000 \SystemRoot\system32\DRIVERS\nfrd960.sys
    0x01789000 \SystemRoot\system32\drivers\nvstor.sys
    0x0184A000 \SystemRoot\system32\DRIVERS\ql2300.sys
    0x01600000 \SystemRoot\system32\DRIVERS\ql40xx.sys
    0x019EE000 \SystemRoot\system32\DRIVERS\SiSRaid2.sys
    0x01800000 \SystemRoot\system32\DRIVERS\sisraid4.sys
    0x01818000 \SystemRoot\system32\DRIVERS\stexstor.sys
    0x0165F000 \SystemRoot\system32\DRIVERS\vsmraid.sys
    0x01689000 \SystemRoot\system32\drivers\fltmgr.sys
    0x01822000 \SystemRoot\system32\drivers\fileinfo.sys
    0x01A2E000 \SystemRoot\System32\Drivers\Ntfs.sys
    0x01400000 \SystemRoot\System32\Drivers\msrpc.sys
    0x01BD1000 \SystemRoot\System32\Drivers\ksecdd.sys
    0x01CE9000 \SystemRoot\System32\Drivers\cng.sys
    0x01D5B000 \SystemRoot\System32\drivers\pcw.sys
    0x01D6C000 \SystemRoot\System32\Drivers\Fs_Rec.sys
    0x01EBE000 \SystemRoot\system32\drivers\ndis.sys
    0x01E00000 \SystemRoot\system32\drivers\NETIO.SYS
    0x01E60000 \SystemRoot\System32\Drivers\ksecpkg.sys
    0x020E4000 \SystemRoot\System32\drivers\tcpip.sys
    0x022E8000 \SystemRoot\System32\drivers\fwpkclnt.sys
    0x02332000 \SystemRoot\system32\DRIVERS\wd.sys
    0x0233A000 \SystemRoot\system32\drivers\volsnap.sys
    0x02386000 \SystemRoot\System32\Drivers\spldr.sys
    0x0238E000 \SystemRoot\system32\drivers\sbp2port.sys
    0x023AB000 \SystemRoot\System32\drivers\rdyboost.sys
    0x023E5000 \SystemRoot\System32\Drivers\mup.sys
    0x023F7000 \SystemRoot\System32\drivers\hwpolicy.sys
    0x02000000 \SystemRoot\System32\DRIVERS\fvevol.sys
    0x0203A000 \SystemRoot\system32\DRIVERS\disk.sys
    0x02050000 \SystemRoot\system32\DRIVERS\avgrkx64.sys
    0x0205C000 \SystemRoot\system32\DRIVERS\AVGIDSEH.Sys
    0x02066000 \SystemRoot\system32\DRIVERS\AtiPcie.sys
    0x020A6000 \SystemRoot\system32\drivers\cdrom.sys
    0x020D0000 \SystemRoot\system32\DRIVERS\avgmfx64.sys
    0x01E8B000 \SystemRoot\System32\Drivers\Null.SYS
    0x01E94000 \SystemRoot\System32\Drivers\Beep.SYS
    0x01E9B000 \SystemRoot\System32\drivers\vga.sys
    0x01FB1000 \SystemRoot\System32\drivers\VIDEOPRT.SYS
    0x01FD6000 \SystemRoot\System32\drivers\watchdog.sys
    0x01FE6000 \SystemRoot\System32\DRIVERS\RDPCDD.sys
    0x01FEF000 \SystemRoot\system32\drivers\rdpencdd.sys
    0x01EA9000 \SystemRoot\system32\drivers\rdprefmp.sys
    0x01EB2000 \SystemRoot\System32\Drivers\Msfs.SYS
    0x01D76000 \SystemRoot\System32\Drivers\Npfs.SYS
    0x01D87000 \SystemRoot\system32\DRIVERS\tdx.sys
    0x01DA9000 \SystemRoot\system32\DRIVERS\TDI.SYS
    0x01C00000 \SystemRoot\system32\DRIVERS\avgtdia.sys
    0x01C60000 \SystemRoot\System32\DRIVERS\netbt.sys
    0x0360A000 \SystemRoot\system32\drivers\afd.sys
    0x03693000 \SystemRoot\system32\drivers\ws2ifsl.sys
    0x0369E000 \SystemRoot\system32\DRIVERS\wfplwf.sys
    0x036A7000 \SystemRoot\system32\DRIVERS\pacer.sys
    0x036CD000 \SystemRoot\system32\DRIVERS\vwififlt.sys
    0x036E3000 \SystemRoot\system32\DRIVERS\netbios.sys
    0x0370F000 \SystemRoot\system32\DRIVERS\wanarp.sys
    0x0372A000 \SystemRoot\system32\drivers\termdd.sys
    0x0373E000 \SystemRoot\system32\DRIVERS\rdbss.sys
    0x0378F000 \SystemRoot\system32\drivers\nsiproxy.sys
    0x0379B000 \SystemRoot\system32\drivers\mssmbios.sys
    0x037A6000 \SystemRoot\System32\drivers\discache.sys
    0x037B5000 \SystemRoot\System32\Drivers\dfsc.sys
    0x037D3000 \SystemRoot\system32\DRIVERS\blbdrive.sys
    0x01DB6000 \SystemRoot\system32\DRIVERS\avgldx64.sys
    0x01CA5000 \SystemRoot\system32\DRIVERS\tunnel.sys
    0x037E4000 \SystemRoot\system32\DRIVERS\amdppm.sys
    0x0469C000 \SystemRoot\system32\DRIVERS\atikmdag.sys
    0x04CB3000 \SystemRoot\System32\drivers\dxgkrnl.sys
    0x04DA7000 \SystemRoot\System32\drivers\dxgmms1.sys
    0x04600000 \SystemRoot\system32\drivers\HDAudBus.sys
    0x05275000 \SystemRoot\system32\DRIVERS\athrx.sys
    0x05200000 \SystemRoot\system32\DRIVERS\vwifibus.sys
    0x0520D000 \SystemRoot\system32\DRIVERS\Rt64win7.sys
    0x05246000 \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
    0x05253000 \SystemRoot\system32\drivers\usbohci.sys
    0x04624000 \SystemRoot\system32\drivers\USBPORT.SYS
    0x0525E000 \SystemRoot\system32\DRIVERS\usbfilter.sys
    0x0526B000 \SystemRoot\system32\DRIVERS\USBD.SYS
    0x0467A000 \SystemRoot\system32\drivers\usbehci.sys
    0x01CCB000 \SystemRoot\system32\drivers\i8042prt.sys
    0x0468B000 \SystemRoot\system32\DRIVERS\HpqKbFiltr.sys
    0x04DED000 \SystemRoot\system32\drivers\kbdclass.sys
    0x015AB000 \SystemRoot\system32\DRIVERS\SynTP.sys
    0x036F2000 \SystemRoot\system32\DRIVERS\mouclass.sys
    0x0526D000 \SystemRoot\system32\DRIVERS\CmBatt.sys
    0x03701000 \SystemRoot\system32\drivers\wmiacpi.sys
    0x01BEC000 \SystemRoot\system32\drivers\CompositeBus.sys
    0x037F9000 \SystemRoot\system32\DRIVERS\clwvd.sys
    0x017B4000 \SystemRoot\system32\DRIVERS\ks.sys
    0x03600000 \SystemRoot\system32\drivers\ksthunk.sys
    0x01A00000 \SystemRoot\system32\DRIVERS\AgileVpn.sys
    0x0145E000 \SystemRoot\system32\DRIVERS\rasl2tp.sys
    0x01A16000 \SystemRoot\system32\DRIVERS\ndistapi.sys
    0x0542E000 \SystemRoot\system32\DRIVERS\ndiswan.sys
    0x0545D000 \SystemRoot\system32\DRIVERS\raspppoe.sys
    0x05478000 \SystemRoot\system32\DRIVERS\raspptp.sys
    0x05499000 \SystemRoot\system32\DRIVERS\rassstp.sys
    0x054B3000 \SystemRoot\system32\DRIVERS\mcdbus.sys
    0x054F0000 \SystemRoot\system32\DRIVERS\SCSIPORT.SYS
    0x0551F000 \SystemRoot\system32\drivers\swenum.sys
    0x05521000 \SystemRoot\system32\drivers\umbus.sys
    0x05533000 \SystemRoot\system32\drivers\usbhub.sys
    0x0558D000 \SystemRoot\System32\Drivers\NDProxy.SYS
    0x055A2000 \SystemRoot\system32\drivers\AtiHdmi.sys
    0x055C3000 \SystemRoot\system32\drivers\portcls.sys
    0x05400000 \SystemRoot\system32\drivers\drmk.sys
    0x04EFD000 \SystemRoot\system32\DRIVERS\stwrt64.sys
    0x05863000 \SystemRoot\system32\DRIVERS\agrsm64.sys
    0x05994000 \SystemRoot\system32\drivers\modem.sys
    0x059A3000 \SystemRoot\System32\Drivers\fastfat.SYS
    0x059D9000 \SystemRoot\system32\drivers\usbccgp.sys
    0x05800000 \SystemRoot\System32\Drivers\usbvideo.sys
    0x0582E000 \SystemRoot\System32\Drivers\crashdmp.sys
    0x0583C000 \SystemRoot\System32\Drivers\dump_dumpata.sys
    0x05848000 \SystemRoot\System32\Drivers\dump_msahci.sys
    0x04F78000 \SystemRoot\System32\Drivers\dump_dumpfve.sys
    0x00080000 \SystemRoot\System32\win32k.sys
    0x05853000 \SystemRoot\System32\drivers\Dxapi.sys
    0x04F8B000 \SystemRoot\system32\DRIVERS\monitor.sys
    0x00420000 \SystemRoot\System32\TSDDD.dll
    0x007A0000 \SystemRoot\System32\cdd.dll
    0x00950000 \SystemRoot\System32\ATMFD.DLL
    0x04F99000 \SystemRoot\system32\drivers\luafv.sys
    0x04FBC000 \SystemRoot\system32\drivers\WudfPf.sys
    0x04FDD000 \SystemRoot\system32\DRIVERS\lltdio.sys
    0x04E00000 \SystemRoot\system32\DRIVERS\nwifi.sys
    0x04E53000 \SystemRoot\system32\DRIVERS\ndisuio.sys
    0x04E66000 \SystemRoot\system32\DRIVERS\rspndr.sys
    0x0347E000 \SystemRoot\system32\drivers\HTTP.sys
    0x03547000 \SystemRoot\system32\DRIVERS\bowser.sys
    0x03565000 \SystemRoot\System32\drivers\mpsdrv.sys
    0x0357D000 \SystemRoot\system32\DRIVERS\mrxsmb.sys
    0x035AA000 \SystemRoot\system32\DRIVERS\mrxsmb10.sys
    0x03400000 \SystemRoot\system32\DRIVERS\mrxsmb20.sys
    0x03424000 \SystemRoot\system32\DRIVERS\AVGIDSFilter.Sys
    0x056E9000 \SystemRoot\system32\drivers\peauth.sys
    0x0578F000 \SystemRoot\System32\Drivers\secdrv.SYS
    0x0579A000 \SystemRoot\System32\DRIVERS\srvnet.sys
    0x057CB000 \SystemRoot\System32\drivers\tcpipreg.sys
    0x057DD000 \SystemRoot\system32\drivers\tdtcp.sys
    0x057E8000 \SystemRoot\System32\DRIVERS\tssecsrv.sys
    0x05600000 \SystemRoot\System32\Drivers\RDPWD.SYS
    0x05639000 \SystemRoot\system32\DRIVERS\AVGIDSDriver.Sys
    0x05664000 \SystemRoot\System32\DRIVERS\srv2.sys
    0x07231000 \SystemRoot\System32\DRIVERS\srv.sys
    0x77580000 \Windows\System32\ntdll.dll
    0x48030000 \Windows\System32\smss.exe
    0xFF8A0000 \Windows\System32\apisetschema.dll

    Processes (total 84):
    0 System Idle Process
    4 System
    280 C:\Windows\System32\smss.exe
    352 C:\PROGRA~2\AVG\AVG2012\avgrsa.exe
    384 C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
    596 csrss.exe
    668 C:\Windows\System32\wininit.exe
    700 csrss.exe
    732 C:\Windows\System32\services.exe
    744 C:\Windows\System32\lsass.exe
    752 C:\Windows\System32\lsm.exe
    844 C:\Windows\System32\winlogon.exe
    932 C:\Windows\System32\svchost.exe
    1008 C:\Windows\System32\svchost.exe
    328 C:\Windows\System32\atiesrxx.exe
    600 C:\Windows\System32\svchost.exe
    1032 C:\Windows\System32\svchost.exe
    1060 C:\Windows\System32\svchost.exe
    1092 C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\stacsv64.exe
    1324 C:\Windows\System32\svchost.exe
    1424 C:\Windows\System32\svchost.exe
    1488 C:\Windows\System32\wlanext.exe
    1496 C:\Windows\System32\conhost.exe
    1616 C:\Windows\System32\spoolsv.exe
    1644 C:\Windows\System32\svchost.exe
    1732 C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe
    1760 C:\Program Files\LSI SoftModem\agr64svc.exe
    1780 C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    1824 C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
    1864 C:\Program Files\Bonjour\mDNSResponder.exe
    1908 C:\Windows\System32\svchost.exe
    1952 C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
    2000 C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
    1392 C:\Windows\SysWOW64\PnkBstrA.exe
    1704 C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
    2120 C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\10.2.0\ToolbarUpdater.exe
    2256 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    2364 C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe
    2448 C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe
    2856 C:\Windows\System32\SearchIndexer.exe
    2964 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
    960 C:\Windows\System32\atieclxx.exe
    4080 C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe
    3160 C:\Program Files\Windows Media Player\wmpnetwk.exe
    1672 WmiPrvSE.exe
    3904 C:\Windows\System32\taskhost.exe
    2520 C:\Windows\System32\dwm.exe
    1564 C:\Windows\explorer.exe
    2708 C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    1768 C:\Program Files\IDT\WDM\sttray64.exe
    3644 C:\Program Files\Java\jre6\bin\jusched.exe
    4012 C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
    3452 C:\Users\Britton\AppData\Local\Facebook\Update\FacebookUpdate.exe
    2812 C:\Users\Britton\AppData\Local\Akamai\netsession_win.exe
    788 C:\Program Files (x86)\MagicDisc\MagicDisc.exe
    4164 C:\Users\Britton\AppData\Local\Akamai\netsession_win.exe
    4172 C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    4192 C:\Program Files (x86)\AVG Secure Search\vprot.exe
    4384 C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
    4392 C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    4420 C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
    4536 C:\Program Files (x86)\iTunes\iTunesHelper.exe
    4560 C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    4720 C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    4820 C:\Program Files\iPod\bin\iPodService.exe
    4968 C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
    880 C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
    4600 C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    4736 C:\Windows\System32\svchost.exe
    5060 C:\Windows\System32\wuauclt.exe
    3344 C:\Program Files (x86)\Hewlett-Packard\Shared\HpqToaster.exe
    3740 C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
    5224 C:\Windows\System32\taskeng.exe
    5256 C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
    5404 C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    5480 C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    5144 C:\Windows\System32\taskeng.exe
    5600 C:\Windows\System32\taskeng.exe
    1972 C:\Windows\System32\audiodg.exe
    5952 C:\Windows\System32\SearchProtocolHost.exe
    924 C:\Windows\System32\SearchFilterHost.exe
    2320 C:\Users\Britton\Downloads\MBRCheck.exe
    5732 C:\Windows\System32\conhost.exe
    4228 C:\Windows\System32\dllhost.exe

    \\.\C: --> \\.\PhysicalDrive0 at offset 0x00000000`0c800000 (NTFS)
    \\.\D: --> \\.\PhysicalDrive0 at offset 0x00000047`19300000 (NTFS)
    \\.\E: --> \\.\PhysicalDrive0 at offset 0x0000004a`7f500000 (FAT32)

    PhysicalDrive0 Model Number: WDCWD3200BEKT-60V5T1, Rev: 12.01A12

    Size Device Name MBR Status
    --------------------------------------------
    298 GB \\.\PhysicalDrive0 MBR Code Faked!
    SHA1: 50F109FF650197772AD2B7EEFC227053B362DEC6


    Found non-standard or infected MBR.
    Enter 'Y' and hit ENTER for more options, or 'N' to exit:

    Done!

  2. #22
    Security Expert Blade81's Avatar
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    Default

    Hi,

    Click start->type diskmgmt.msc in the field and press enter. Post back a screenshot of the disk management window.
    Microsoft MVP Consumer Security 2008-2014
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #23
    Junior Member
    Join Date
    Mar 2012
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    14

    Default

    As requested here it is.
    Attached Images Attached Images

  4. #24
    Security Expert Blade81's Avatar
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    Default

    Hi,

    I sent you a private message.
    Microsoft MVP Consumer Security 2008-2014
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #25
    Security Expert Blade81's Avatar
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    Default

    Hi,

    Re-run MBRCheck again.
    When prompted, enter Y
    Then enter 1 to dump the MBR to physical disk
    Now the program will ask you Enter the physical disk number to dump (0-99, -1 to cancel):
    Enter 0 and press the Enter key.
    Name the dumped file as Dump.dat

    Enter -1 to exit

    A log file named dump.dat will be located in the same folder as MBRCheck was saved, please zip it up. Then upload the file to this website.

    Kindly include a link to this topic in the message. Let me know when you have submitted the file.
    Microsoft MVP Consumer Security 2008-2014
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  6. #26
    Junior Member
    Join Date
    Mar 2012
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    14

    Default

    I apologize for the delay I havn't had internet. I had to use a friends internet but I did what you said and its uploaded.

  7. #27
    Security Expert Blade81's Avatar
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    Hi,

    Let's create a system repair disc. You'll need an empty cd/dvd for that.

    1. Open Backup and Restore by clicking Start->Control Panel->System and Maintenance->Backup and Restore.

    2. In the left pane, click Create a system repair disc, and then follow the steps. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

    Let me know when you have the disc created.
    Microsoft MVP Consumer Security 2008-2014
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  8. #28
    Junior Member
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    Default

    I made the repair disc. But honestly this comp is starting to frustrate me and if there is anyway you can just help me be able to do a factory restore I would be just as happy.

  9. #29
    Security Expert Blade81's Avatar
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    Hi,

    if there is anyway you can just help me be able to do a factory restore I would be just as happy.
    I'm not familiar with factory restore with all systems since different manufacturers tend to have different restoring procedures. But if you've done factory restore successfully with this system earlier and same procedure doesn't work now then factory restore from recovery partition obviously won't be an option now.

    Did your computer come with Windows 7 installation media? If not then there should had been an option to create recovery discs (I hope you have done that before the system got infected).
    Microsoft MVP Consumer Security 2008-2014
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  10. #30
    Security Expert Blade81's Avatar
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    Due to inactivity, this thread will now be closed.

    Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

    If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft MVP Consumer Security 2008-2014
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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