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Hi and Welcome!! 
My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:- I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
- Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Watch Topic button to the right of your topic title and then choosing the notification method ( Recommended: Inmediate Notification)
- The fixes are specific to your problem and should only be used for the issues on this machine.
- Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
- It's often worth reading through these instructions and printing them for ease of reference.
- If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
- Please reply to this thread. Do not start a new topic.
IMPORTANT NOTE : Please do not delete anything unless instructed to.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.
Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.
Vista and Windows 7 users:
These tools MUST be run from the executable (.exe) every time you run them
with Admin Rights (Right click, choose "Run as Administrator")
Stay with this topic until I give you the all clean post.
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**WARNING**Unfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.
Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.
If you would like to format and reinstall your Operating System please let me know and we can assist you with that.
If you would like to continue with the cleaning, please continue with the following instructions and I will be more than happy to help.
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Please download aswMBR to your desktop.
- Double click the aswMBR icon to run it.
- Click the Scan button to start scan.
- When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
Click the image to enlarge it
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Please read through these instructions to familarize yourself with what to expect when this tool runs
Download ComboFix from one of these locations:
Link 1
Link 2
* IMPORTANT !!! Save ComboFix.exe to your Desktop
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs
- Double click on ComboFix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
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Yikes
Well, my PC is pretty much toast after running Combofix. I have no connection to the Internet and my PC doesn't recognize my CD ROM Drives so I can't reload my drivers. Basically, Combofix deleting a lot of the files I need for my PC to function. I'm not sure what my next move is yet. It does recognize a memory stick if I put it in. If I can figure out how to get some of my drivers on the memory stick, I may be able to reload some drivers.
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Is it possible to use that recovery tool that Combofix downloaded to get some of my system files back? I did try to do a system restore, but Windows doesn't make it through the process and says it cannot do a restore. I'm not sure that there are even restore files on my PC even though I have always had the system restore option set to yes.
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Tomorrow, I will post the logs that were requested and then wait for your next instructions. I'll put the logs on a thumb drive and then post them from my work PC. I had to run Combofix three times, so there will be 3 of those logs.
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Hi,
Just so you know it isn't ComboFix that actually did anything. The symptoms that you are experiencing is fairly typical of the ZeroAccess rootkit. Unfortunately it infects every system differently and does varying levels of damage anywhere from minimal to needing a complete format of the system.
For the time being, see if you have the same problems while booting into Safe Mode.
Also if you are able to do so go ahead and use your USB drive to transfer the ComboFix logs that were created to another computer and post them here.
Don't worry about the infection jumping onto your USB drive as ZeroAccess doesn't do that.
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