Ok, OM...this time it worked...not sure why there was a problem doing it the other way. Here are the results....the only fyi is that I had to reconnect to the internet and got a msg telling me that IE was not the default browser and did I want to make it so....not sure why that would have changed...
Anyway, let me know what you think the next step should be...thanks!
I think we can clean up the tools as your computer appears to be clean.
From your desktop, please delete, if present
any notepads/logs that we created
You can also delete this file C:\TDSSKiller.[Version]_[Date]_[Time]_log.txt along with this folder C:\TDSSKiller_Quarantine
Click the Start button, click Run. Copy and paste the following line into the run box and click OK
Open OTL then click the Clean Up button. You may get prompted by your firewall that OTL wants to contact the internet - allow this. A cleanup.txt will be downloaded, a message dialog will ask you if you want to proceed with the cleanup process, click Yes. This will do some clean up tasks and delete some of the tools you have downloaded plus itself.
You can keep TFC, use it occasionally to clean out the temp files.
I suggest you keep MBAM. Keep it updated and use it regularly.
Updates and upgrades
Your java is out of date. Click your start button, open Control panel.
Locate the Java icon (it looks like a coffee cup)
double click it to open it
click the Update tab
Click update now
Decline the Ask Tool bar when it's offered during the update.
After the java is updated, reboot your computer if not prompted to.
Next, clear the java cache
To clear the Java Plug-in cache:
Click Start > Control Panel.
Double-click the Java icon in the control panel.
On the General tab, Click Settings under Temporary Internet Files.
On the Temporary Files Settings screen, Click Delete Files.
check all boxes
You have an older version of Adobe Reader. You can download the current version HERE
You may want to consider Foxit Reader instead. It may be a bit lighter on resources. If you chose to use FoxIt decline the Foxit Toolbar offered during the install.
- SpywareBlaster will add a large list of programs and sites into your Internet Explorer
settings that will protect you from running and downloading known malicious programs.
A guide to understanding and using the hosts file.
Learn how your Hosts file can protect you and how you can protect it.
Besides the Hosts file information, there are links to a very good updated hosts file, a host file manager. and some programs that can protect your hosts file. HOSTS
Please read the info on disabling the DNS Client before installing a custom hosts file.
-Secure your Internet Explorer
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
- Keeping your Windows up-to-date is crucial to your computer's security. Please go to the Windows Update Site (using Internet Explorer) and download and install all critical updates on a regular basis
- Make sure you have reset Automatic Updates to your chosen option Click your start button > Control Panel > System > Automatic updates tab
- Keep your antivirus program updated, as well as any other security programs you have.
You gave me quite a bit of homework...lol...but it's all done. I can't thank you enough for your professional help and guidance with the issues on this laptop and I certainly could not have done all of this without your help! All seems to be fine now! I will be making another donation to show my appreciation! Thanks again!