Hello DragonFan,
The "Wise' installer often leaves something behind in the registry.
Registry edits are generally unnecessary unless being helped with a malware infection.
What is the operating system and how is the computer running?
Microsoft MVP Reconnect 2018-
Windows Insider MVP 2016-2018
Microsoft Consumer Security MVP 2006-2016
Hello DragonFan,
Does your XP have Service Pack 3 (SP3) installed? http://support.microsoft.com/kb/322389
Best regards,
Microsoft MVP Reconnect 2018-
Windows Insider MVP 2016-2018
Microsoft Consumer Security MVP 2006-2016