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Thread: Browser keep going to search.snap.do/feed.helpbar.com

  1. #1
    Junior Member
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    Default Browser keep going to search.snap.do/feed.helpbar.com

    Hi,
    I have set my home page to www.google.co.uk but each time I open a new tab the browser gos to :

    http://feed.helperbar.com/?publisher=W3i&dpid=W3i&co=GB&range=73&searchtype=nt&isid=9860

    followed swiftly by :

    http://search.snap.do/?publisher=snapdo&feedid=infospace&dpid=2&isid=9860

    I have run spybot search & destroy and removed what it found but nothing has changed.
    Can anyone help?
    Regards,
    Jim.
    Last edited by tashi; 2012-05-21 at 17:19. Reason: Disabled links

  2. #2
    Senior Member
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    Default

    Hello,

    Change your start page:
    Please run Spybot - Search & Destroy and switch to the Advanced mode via the menu item Mode.
    Now select 'Tools' - 'Browser pages' from the navigation bar on the left.
    There, please search for the entry with the unwanted starting pages.
    Mark it and click "Change" (in the bar at the top).
    Then type your wanted starting page like www.google.de or perhaps about:blank.
    Now go to 'Tools'->'IE Tweaks'. There you'll see a group of Recommended miscellaneous locks.
    Untick the checkboxes in front of both Lock IE... options.
    You may need to close all Explorer windows, and maybe even restart Windows before these changes take place.

    Best regards
    Sandra
    Team Spybot

  3. #3
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    Default

    Hello Spybotsandra,
    That solves the problem on IE but I use Google Chrome and it is still occurring there.
    Is there anything else I can try?
    Thanks for your help.
    Jim.

  4. #4
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    Default Snap.Do browser hijacker

    Good morning...I'm having a similar problem. Using Windows 7. I removed all of IE and have loaded mozilla/firefox. All worked well last night. But today Snap.Do has returned when I received a message to update flash. After the update it added Snap.Do again.... I ran spybot and restarted laptop with no success. All back to where it was. Any suggestions? Might Hijack this work? I'm afraid to use it as I doubt I could identify what line to actually remove. Thanks for all you've done over these years! Spybot rules!

    Fr B+

  5. #5
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    Default Snap.Do

    Snap.Do is a product that helps you enhance your browsing experience. It includes many useful features such as screen capture, sharing tools, radio & TV streaming and more. You can get more info here: www.snap.do If you want to remove our product please read our FAQ page (http://snap.do/faq/SnapDo/FAQ_ENG.html). If you encounter any problem feel free to email us
    Last edited by tashi; 2012-05-24 at 19:02. Reason: Parsed links, removed email address. Please do not use this forum to advertise your product.

  6. #6
    Member of Team Spybot tashi's Avatar
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    Hello VillageVicarage,

    Click Start > Control Panel > Programs-Uninstall a program > Programs and Features.

    Do you see the "SnapDo Smartbar" there?

    Best regards,
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  7. #7
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    Default No luck

    I have followed SnapDo's instructions for reinstalling then uninstalling the program, but I too am still having an issue. I have removed it as a search engine in Chrome, but it still pops up.

    Has anyone else had any luck removing it?

  8. #8
    Member of Team Spybot tashi's Avatar
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    Hi there,
    Quote Originally Posted by tashi View Post
    Click Start > Control Panel > Programs-Uninstall a program > Programs and Features.

    Do you see the "SnapDo Smartbar" there?
    Also anyone having difficulties removing the toolbar please list,

    Your operating system.
    Security software installed.
    How the computer is running, any other issues.

    Best regards,
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  9. #9
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    Default snapdo won't go away

    I have tried the above advice on my PC but there is no snapdo listed in the program lists. What should I do next?

    Dell PC
    Vista
    Firefox
    AVG Free
    Spybot

    Thank you

    Dave

  10. #10
    Member of Team Spybot tashi's Avatar
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    Default

    Hello flamenco,

    How is the computer running, are there any other issues besides the toolbar?
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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