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Thread: Still cannot remove snapdo

  1. #1
    Junior Member
    Join Date
    Jun 2012
    Posts
    3

    Default Still cannot remove snapdo

    Hello

    I have followed the advice already given but cannot remove snapdo from firefox.

    snapdo is not listed in the program list in control panel.

    I am running Vista on my Dell PC

    I will attempt to add the files requested:

    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_31
    Run by Dave at 16:32:18 on 2012-06-05
    Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.2008.468 [GMT 1:00]
    .
    AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
    SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Program Files\AVG\AVG2012\avgcsrvx.exe
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\STacSV.exe
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Program Files\Dell\DellDock\DockLogin.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\WLTRYSVC.EXE
    C:\Windows\System32\bcmwltry.exe
    C:\Windows\System32\spoolsv.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\aestsrv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    C:\ProgramData\IBUpdaterService\ibsvc.exe
    C:\Program Files\Microsoft LifeCam\MSCamS32.exe
    C:\Program Files\AVG\AVG2012\avgnsx.exe
    C:\Program Files\AVG\AVG2012\avgemcx.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\11.0.2\ToolbarUpdater.exe
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\Windows\system32\RUNDLL32.EXE
    C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
    C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Program Files\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\DellTPad\Apoint.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Windows\System32\WLTRAY.EXE
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
    C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files\Dell Support Center\bin\sprtcmd.exe
    C:\Program Files\IDT\WDM\sttray.exe
    C:\Windows\vVX1000.exe
    C:\Program Files\AVG\AVG2012\avgtray.exe
    C:\Program Files\AVG Secure Search\vprot.exe
    C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Samsung\Kies\KiesTrayAgent.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
    C:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
    C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
    C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
    C:\Users\Dave\AppData\Local\Smartbar\Application\Smartbar.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\DellTPad\ApMsgFwd.exe
    C:\Windows\system32\wuauclt.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files\DellTPad\HidFind.exe
    C:\Program Files\DellTPad\Apntex.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
    C:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exe
    C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Windows\servicing\TrustedInstaller.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\wscript.exe
    C:\Windows\system32\SearchFilterHost.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uSearch Page = hxxp://www.google.com/
    uStart Page = hxxp://www.google.com/
    uWindow Title = Internet Explorer provided by Dell
    uSearch Bar = hxxp://www.google.com/
    uInternet Settings,ProxyOverride = *.local
    uSearchAssistant = hxxp://www.google.com/
    mURLSearchHooks: H - No File
    mURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
    BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: AVG Do Not Track: {31332eef-cb9f-458f-afeb-d30e9a66b6ba} - c:\program files\avg\avg2012\avgdtiex.dll
    BHO: Community SmartbarEngine: {31ad400d-1b06-4e33-a59a-90c2c140cba0} - mscoree.dll
    BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
    BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
    BHO: SpecialSavings: {74f475fa-6c75-43bd-aab9-ecda6184f600} - c:\program files\specialsavings\SpecialSavingsSinged.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\11.0.0.9\AVG Secure Search_toolbar.dll
    BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn2\YTSingleInstance.dll
    TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
    TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
    TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\11.0.0.9\AVG Secure Search_toolbar.dll
    TB: Community Smartbar: {ae07101b-46d4-4a98-af68-0333ea26e113} - mscoree.dll
    TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
    TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
    uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
    uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
    uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
    uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
    uRun: [Google Update] "c:\users\dave\appdata\local\google\update\GoogleUpdate.exe" /c
    uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
    uRun: [MobileDocuments] c:\program files\common files\apple\internet services\ubd.exe
    uRun: [KiesHelper] c:\program files\samsung\kies\KiesHelper.exe /s
    uRun: [KiesPDLR] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exe
    uRun: [iCloudServices] c:\program files\common files\apple\internet services\iCloudServices.exe
    uRun: [ApplePhotoStreams] c:\program files\common files\apple\internet services\ApplePhotoStreams.exe
    uRun: [Browser Infrastructure Helper] c:\users\dave\appdata\local\smartbar\application\Smartbar.exe startup
    uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
    mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    mRun: [Apoint] c:\program files\delltpad\Apoint.exe
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
    mRun: [QuickSet] c:\program files\dell\quickset\QuickSet.exe
    mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
    mRun: [Dell DataSafe Online] "c:\program files\dell datasafe online\DataSafeOnline.exe" /m
    mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
    mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
    mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
    mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
    mRun: [VX1000] c:\windows\vVX1000.exe
    mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
    mRun: [<NO NAME>]
    mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
    mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [LWS] c:\program files\logitech\lws\webcam software\LWS.exe -hide
    mRun: [ROC_roc_dec12] "c:\program files\avg secure search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
    mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [KiesTrayAgent] c:\program files\samsung\kies\KiesTrayAgent.exe
    StartupFolder: c:\users\dave\appdata\roaming\micros~1\windows\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableLUA = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
    IE: {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - c:\program files\avg\avg2012\avgdtiex.dll
    IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
    IE: {A69A551A-1AAE-4B67-8C2E-52F8B8A19504} - {A69A551A-1AAE-4B67-8C2E-52F8B8A19504} - c:\program files\specialsavings\SpecialSavingsSinged.dll
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
    TCP: DhcpNameServer = 194.168.4.100 194.168.8.100
    TCP: Interfaces\{2D776FD6-C9C1-4130-A338-231950BB3556} : DhcpNameServer = 192.168.25.1
    TCP: Interfaces\{D5A2759A-64D1-4E08-B231-1D3E5B1D0D8F} : DhcpNameServer = 194.168.4.100 194.168.8.100
    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
    Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\11.0.2\ViProtocol.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
    Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
    Notify: igfxcui - igfxdev.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - c:\users\dave\appdata\roaming\mozilla\firefox\profiles\ddznbwq7.default\
    FF - prefs.js: browser.search.selectedEngine - Google
    FF - prefs.js: browser.startup.homepage - www.google.co.uk
    FF - prefs.js: keyword.URL - hxxp://isearch.avg.com/search?cid=%7B5066ac98-0185-4687-90bd-caa05cca3ce4%7D&mid=fc93ba4c3f33802dbe343a75c94015b4-2a695a8cdf899503f25ee52b61a0081e2e7817ad&ds=AVG&v=11.0.0.9&lang=en&pr=fr&d=2012-05-06%2019%3A33%3A52&sap=ku&q=
    FF - component: c:\program files\avg\avg10\firefox\components\avgssff.dll
    FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
    FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
    FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
    FF - component: c:\program files\common files\spigot\wtxpcom\components\WidgiToolbarFF.dll
    FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
    FF - component: c:\users\dave\appdata\roaming\mozilla\firefox\profiles\ddznbwq7.default\extensions\toolbar@alot.com\components\AlotXpcom.dll
    FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
    FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
    FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\11.0.2\npsitesafety.dll
    FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
    FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
    FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
    FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.53\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dll
    FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
    FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
    FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
    FF - plugin: c:\program files\microsoft\office live\npOLW.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
    FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
    FF - plugin: c:\users\dave\appdata\local\google\update\1.3.21.111\npGoogleUpdate3.dll
    FF - plugin: c:\users\dave\appdata\local\yahoo!\browserplus\2.9.8\plugins\npybrowserplus_2.9.8.dll
    FF - plugin: c:\users\dave\appdata\roaming\facebook\npfbplugin_1_0_3.dll
    FF - plugin: c:\users\dave\appdata\roaming\mozilla\plugins\npgoogletalk.dll
    FF - plugin: c:\users\dave\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dll
    FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_235.dll
    .
    ---- FIREFOX POLICIES ----
    FF - user.js: yahoo.homepage.dontask - true
    ============= SERVICES / DRIVERS ===============
    .
    R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-4-19 24896]
    R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2012-1-31 31952]
    R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2012-5-21 65720]
    R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2012-2-22 235216]
    R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-12-23 41040]
    R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2012-3-19 301248]
    R1 RapportCerberus_34302;RapportCerberus_34302;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\34302\RapportCerberus32_34302.sys [2011-12-20 228208]
    R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2012-5-21 71480]
    R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2012-5-21 166840]
    R2 AdobeActiveFileMonitor10.0;Adobe Active File Monitor V10;c:\program files\adobe\elements 10 organizer\PhotoshopElementsFileAgent.exe [2011-9-1 169624]
    R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-1-3 63928]
    R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_ae0b52e0\AEstSrv.exe [2009-3-23 81920]
    R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\avgidsagent.exe [2012-4-30 5106744]
    R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2012-2-14 193288]
    R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-9-24 155648]
    R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504]
    R2 IBUpdaterService;Updater Service;c:\programdata\ibupdaterservice\ibsvc.exe [2012-4-3 397848]
    R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2012-5-21 976728]
    R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2012-6-5 1153368]
    R2 vToolbarUpdater11.0.2;vToolbarUpdater11.0.2;c:\program files\common files\avg secure search\vtoolbarupdater\11.0.2\ToolbarUpdater.exe [2012-4-29 932736]
    R2 yksvc;Marvell Yukon Service;RUNDLL32.EXE ykx32coinst,serviceStartProc --> RUNDLL32.EXE ykx32coinst,serviceStartProc [?]
    R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2011-12-23 139856]
    R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\avgidsfilterx.sys [2011-12-23 24144]
    R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2011-12-23 17232]
    R3 RapportIaso;RapportIaso;c:\programdata\trusteer\rapport\store\exts\rapportms\39624\RapportIaso.sys [2012-5-28 21520]
    R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
    S2 Application Updater;Application Updater;"c:\program files\application updater\applicationupdater.exe" --> c:\program files\application updater\ApplicationUpdater.exe [?]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 gupdate1c9b4ffc623e880;Google Update Service (gupdate1c9b4ffc623e880);c:\program files\google\update\GoogleUpdate.exe [2009-4-4 133104]
    S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-9 257696]
    S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-5-12 1025352]
    S3 CompFilter;UVCCompositeFilter;c:\windows\system32\drivers\lvbusflt.sys [2010-5-14 20704]
    S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-4-4 133104]
    S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
    S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-4-29 129976]
    S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);c:\windows\system32\drivers\ssadbus.sys [2012-4-3 121064]
    S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);c:\windows\system32\drivers\ssadmdfl.sys [2012-4-3 12776]
    S3 ssadmdm;SAMSUNG Android USB Modem Drivers;c:\windows\system32\drivers\ssadmdm.sys [2012-4-3 136808]
    .
    =============== Created Last 30 ================
    .
    2012-06-05 15:22:23 -------- d-----w- c:\users\dave\appdata\local\{CB58F377-F1EA-4719-9BD7-7EB54C413A65}
    2012-06-05 15:22:03 -------- d-----w- c:\users\dave\appdata\local\{1D263BCF-EDB7-40BF-8FFC-CF4829C3375A}
    2012-06-05 12:45:38 -------- d-----w- c:\users\dave\appdata\local\{9819196D-4371-4500-A805-82119B292EE6}
    2012-06-05 12:45:27 -------- d-----w- c:\users\dave\appdata\local\{CE69DFC4-6C23-4E1D-A1C2-8017ADA19C83}
    2012-06-05 10:49:44 -------- d-----w- c:\programdata\Spybot - Search & Destroy
    2012-06-05 10:49:44 -------- d-----w- c:\program files\Spybot - Search & Destroy
    2012-05-24 15:23:08 -------- d-----w- c:\users\dave\appdata\local\{424899D5-E11D-45C8-8B49-C1E02845EA60}
    2012-05-24 15:21:53 -------- d-----w- c:\users\dave\appdata\local\{06764A3E-DCBC-4A39-B352-01016075A8D5}
    2012-05-21 06:19:14 65720 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
    2012-05-18 10:52:18 -------- d-----w- c:\users\dave\appdata\local\{79E7997E-DE04-41C7-A7E8-E19B6D5C8E9C}
    2012-05-13 16:34:07 -------- d-----w- c:\users\dave\appdata\local\{D1FD09C7-EEB1-4053-82F2-E681A3635D50}
    2012-05-13 16:33:57 -------- d-----w- c:\users\dave\appdata\local\{1DBE1EC9-6327-43D7-B90B-EC9AAC201651}
    2012-05-13 11:59:29 -------- d-----w- c:\users\dave\appdata\local\{A41E323C-2149-4251-A2F4-67B6AB64FB44}
    2012-05-13 11:59:12 -------- d-----w- c:\users\dave\appdata\local\{85E922FB-4339-499E-BC48-13E72EE110A7}
    2012-05-13 02:25:34 1218048 ----a-w- c:\program files\windows journal\NBDoc.DLL
    2012-05-13 02:25:30 1404928 ----a-w- c:\program files\common files\microsoft shared\ink\InkObj.dll
    2012-05-13 02:25:27 964608 ----a-w- c:\program files\windows journal\JNWDRV.dll
    2012-05-13 02:24:49 983040 ----a-w- c:\program files\windows journal\JNTFiltr.dll
    2012-05-13 02:24:22 936960 ----a-w- c:\program files\common files\microsoft shared\ink\journal.dll
    2012-05-13 02:23:55 47104 ----a-w- c:\program files\windows journal\PDIALOG.exe
    2012-05-13 02:13:35 53120 ----a-w- c:\windows\system32\drivers\partmgr.sys
    2012-05-13 02:12:42 905600 ----a-w- c:\windows\system32\drivers\tcpip.sys
    2012-05-13 02:11:36 1069056 ----a-w- c:\windows\system32\DWrite.dll
    2012-05-13 02:11:34 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
    2012-05-13 02:11:30 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
    2012-05-13 02:11:29 683008 ----a-w- c:\windows\system32\d2d1.dll
    2012-05-13 02:11:27 160768 ----a-w- c:\windows\system32\d3d10_1.dll
    2012-05-13 02:09:53 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
    2012-05-13 02:09:51 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
    2012-05-13 02:09:48 2044928 ----a-w- c:\windows\system32\win32k.sys
    2012-05-07 19:08:01 -------- d-----w- c:\users\dave\appdata\roaming\FreeFileViewer
    2012-05-07 02:19:23 -------- d-----w- c:\users\dave\appdata\local\FileTypeAssistant
    2012-05-06 19:09:04 -------- d-----w- c:\program files\File Type Assistant
    2012-05-06 19:08:39 -------- d-----w- c:\program files\FreeFileViewer
    2012-05-06 19:08:02 -------- d-----w- c:\users\dave\appdata\local\Smartbar
    2012-05-06 19:07:27 -------- d-----w- c:\program files\Free Offers from Freeze.com
    .
    ==================== Find3M ====================
    .
    2012-05-05 04:24:12 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2012-05-05 04:24:12 419488 ----a-w- c:\windows\system32\FlashPlayerApp.exe
    2012-04-19 03:50:26 24896 ----a-w- c:\windows\system32\drivers\avgidshx.sys
    2012-03-19 04:17:28 301248 ----a-w- c:\windows\system32\drivers\avgtdix.sys
    .
    ============= FINISH: 16:34:07.15 ===============
    Attached Files Attached Files

  2. #2
    Retired Graduate
    Join Date
    Apr 2012
    Posts
    61

    Default

    Welcome to Safer Networking. I am maxi, and I will be helping you out with your malware problems.

    Before we go further, there are a few things that I would like to make clear so that we are share the same understanding.

    • Please observe and follow these Forum Rules.
    • Any advice is for your computer only and is taken at your own risk. Fixes sometimes will cause unexpected results, but I will do my best to assist you.
    • Please read the instructions carefully and follow them closely, in the order they are presented to you.
    • If you have any doubts or problems during the fix, please stop and ask.
    • All the tools that I will ask you to download and use are safe. Please allow if prompted by any of your security softwares.
    • Do not use or run any malware cleaning tools without supervision as they may cause more harm if improperly used.
    • Refrain from installing any new programs except those that I request during the fix to prevent interference to my diagnosis of the problem.
    • Lack of malware symptoms does not mean your computer is clean. Stick to this topic until I give the All Clear.
    • If you do not reply within 3 days, this topic will be closed.

    If you are agreeable to the above, then everything should go smoothly

    Note:
    As I am currently still in training, everything that I post to you must be first checked by my teacher. This may add a tiny delay between replies so please be patient

    While you are waiting Could you please back-up your registry and disable Teatimer. You can find instructions on both on the following link.
    http://forums.spybot.info/showthread.php?t=288

    Regards maxi

  3. #3
    Retired Graduate
    Join Date
    Apr 2012
    Posts
    61

    Default

    Hi flamenco,

    Your first problem to sort out is the lack of free space on your C:\drive. 15% is the recommended minimum amount, so we will try to achieve this. If you can make any space by removing any files or programs you dont use any more it would help.



    Step 1
    Uninstall programs
    • Click on Start.
    • All programs.
    • Accessories.
    • Run.
    • In the open text box copy/paste appwiz.cpl Then click Ok.
    • Uninstall the following if present.

    McAfee Security Scan Plus
    Rapport Trusteer (You can reinstall this when we are finished with the fix as this has been known to interfere with our work.)

    Step2
    Temp File Cleaner
    • Please download TFC and save it to your desktop.
    • Save any unsaved work. TFC will close all open application windows.
    • Right click on TFC.exe and select "Run As Administrator" to run it. If Windows UAC prompts you, please allow it.
    • If prompted, click Yes to reboot.
    • NOTE: Save your work.TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer than a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.



    Step 3
    Remove all but the last system restore points.
    • Next click Start >> in the Search Programs and Files search box type cleanmgr and press OK
    • Select the C: drive and click OK.
    • Ensure the following boxes are checked;
      • Recycle Bin
      • Temporary Files
      • Temporary Internet Files
    • Select the Clean Up System Files button.
    • Select the C: drive again and select OK.
    • Select the More Options tab and under System Restore and Shadow Copies click the Clean up button.
    • Select Delete, Press OK and Delete Files to confirm




    In your next reply please include:
    How much free space is on your C:\drive. (You can do this by clicking on the Windows orb, Computer, Right click on "Windows C" and select properties. You should then see how much free space there is)


    Regards maxi

  4. #4
    Retired Graduate
    Join Date
    Apr 2012
    Posts
    61

    Default

    Are you still with us ?
    Last edited by tashi; 2012-06-19 at 23:56. Reason: Date of archive.

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