Malaware present - can't get rid of it

[Timmy1212]

Hello there. I hope you can help me. Over the last few months I've been experiencing several problems. Firstly, when I'm online some words are underlined. If I put the cursor over them the word 'text enhance' comes up and an advert appears.
Also, the computer is going very slow. I have Win 7 and the system has been very efficient and quick up until now.
Also, when I open the computer when it's in hibernation, a black screen appears with the statement that the computer won't come out of hibernation.
Also, when I'm in desktop and I try to open a file or i-tunes etc the cursor can't open it and so I have to press the start button.

I use AVG and occasionally use Windows Defender. Even in using these systems it is not showing up any malaware. The computer just isn't right. I hope you can help me.
Thank you so much.
I'm sending the DDS log.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_31
Run by May at 16:41:29 on 2012-07-03
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.4055.1566 [GMT 1:00]
.
AV: AVG Internet Security 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Internet Security 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: AVG Firewall *Enabled* {621CC794-9486-F902-D092-0484E8EA828B}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2012\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe
C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCService.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Windows\SysWOW64\svchost.exe -k Akamai
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG2012\avgfws.exe
C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
C:\Windows\SysWOW64\bgsvcgen.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Common Files\DeviceHelper\DeviceManager.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LPDService
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2012\avgemca.exe
C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCTray.exe
C:\Users\May\AppData\Local\Akamai\netsession_win.exe
C:\Users\May\AppData\Local\Akamai\netsession_win.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Common Files\Panasonic\PHOTOfunSTUDIO AutoStart\AutoStartupService.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\SearchIndexer.exe
C:\Users\May\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files (x86)\HSPA USB MODEM\ModemListener.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwltry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
C:\Windows\system32\DllHost.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
C:\Program Files (x86)\iTunes\iTunes.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
C:\Windows\system32\conhost.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Windows\system32\conhost.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_257_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files\windows defender\MSASCui.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\program files (x86)\premiumplay codec-c\premiumplay codec-c.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.google.co.uk/
uSearch Bar = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = <local>
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
mURLSearchHooks: H - No File
mWinlogon: Userinit=userinit.exe
BHO: Premiumplay Codec-C: {11111111-1111-1111-1111-110011041135} - C:\Program Files (x86)\Premiumplay Codec-C\Premiumplay Codec-C.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL
BHO: MyTools Class: {c3a44133-7ead-434c-ac9e-7f1da176ba8c} - C:\Program Files (x86)\MyTools\MyTools.dll
BHO: NitroPDFBHO Class: {cf070cb8-f02f-4af4-a7b7-8d45cad4bb54} - C:\Program Files (x86)\Nitro PDF\PDF Download\NitroPDF.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
{e7df6bff-55a5-4eb7-a673-4ed3e9456d39}
TB: {88C7F2AA-F93F-432C-8F0E-B7D85967A527} - No File
TB: {687578B9-7132-4A7A-80E4-30EE31099E03} - No File
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [cdloader] "C:\Users\May\AppData\Roaming\mjusbsp\cdloader2.exe" MAGICJACK
uRun: [Advanced SystemCare 4] C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCTray.exe
uRun: [Akamai NetSession Interface] "C:\Users\May\AppData\Local\Akamai\netsession_win.exe"
uRun: [Facebook Update] "C:\Users\May\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
uRun: [Google Update] "C:\Users\May\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
mRun: [ModemListener] C:\Program Files (x86)\HSPA USB MODEM\ModemListener.exe start
mRun: [dellsupportcenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItSkhGTkg"&"inst=NzctNjA3MzE3MDI0LUZQOTIrNi1CQVI5RysxLVRCOSsyLUZMKzktRjEwTSs1LVFJWDErNC1YMjAxMCsyLUYxME0xMEMrMi1MSUMrNzctRkwxMCsxLVNQMSsxLVNVRCsxLVMxSSsxLVNVMysxLVRVRyszLUNJUCsyLUREVCszOTM2Mi1MU0QrMi1ERDEwRisxLVNUMTBGQVBQKzE"&"prod=90"&"ver=10.0.1410
StartupFolder: C:\Users\May\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\May\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\May\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\PHOTOF~1.LNK - C:\Program Files (x86)\Common Files\Panasonic\PHOTOfunSTUDIO AutoStart\AutoStartupService.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office14\EXCEL.EXE/3000
IE: Save Page As PDF ... - file://C:\Program Files (x86)\Nitro PDF\PDF Download\nitroweb.htm
IE: Se&nd to OneNote - C:\PROGRA~2\MIF5BA~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {0972B098-DEE9-4279-AC7E-4BAAA029102D} - hxxp://assets.photobox.com/assets/aurigma/ImageUploader5.cab?20100330133817
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://cards.hallmark.co.uk/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-31-0.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{527C91AA-0BFE-4F25-B1FE-2D47A29517EC} : DhcpNameServer = 10.0.0.138
TCP: Interfaces\{8FB865B7-02C4-408C-94F9-F912BA6B75E7} : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{8FB865B7-02C4-408C-94F9-F912BA6B75E7}\058696C6 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{8FB865B7-02C4-408C-94F9-F912BA6B75E7}\058696C61313 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{8FB865B7-02C4-408C-94F9-F912BA6B75E7}\142627168616D6D24727166756C656273733F524 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{8FB865B7-02C4-408C-94F9-F912BA6B75E7}\142627168616D6D24727166756C656273733F54402 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{8FB865B7-02C4-408C-94F9-F912BA6B75E7}\244564F4E4 : DhcpNameServer = 192.168.22.22 192.168.22.23
TCP: Interfaces\{8FB865B7-02C4-408C-94F9-F912BA6B75E7}\35B4956423446383 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{8FB865B7-02C4-408C-94F9-F912BA6B75E7}\3747566756E686F657375686F6C646 : DhcpNameServer = 192.168.2.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs: C:\PROGRA~2\Google\GOOGLE~1\GO36F4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: Premiumplay Codec-C: {11111111-1111-1111-1111-110011041135} - C:\Program Files (x86)\Premiumplay Codec-C\Premiumplay Codec-C.dll
BHO-X64: CrossriderApp0000435 - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
BHO-X64: Increase performance and video formats for your HTML5 <video> - No File
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
BHO-X64: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO-X64: Search Helper - No File
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
BHO-X64: MyTools Class: {C3A44133-7EAD-434C-AC9E-7F1DA176BA8C} - C:\Program Files (x86)\MyTools\MyTools.dll
BHO-X64: MyTools - No File
BHO-X64: NitroPDFBHO Class: {CF070CB8-F02F-4af4-A7B7-8D45CAD4BB54} - C:\Program Files (x86)\Nitro PDF\PDF Download\NitroPDF.dll
BHO-X64: NitroPDFBHO Class - No File
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB-X64: {88C7F2AA-F93F-432C-8F0E-B7D85967A527} - No File
TB-X64: {687578B9-7132-4A7A-80E4-30EE31099E03} - No File
mRun-x64: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun-x64: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun-x64: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
mRun-x64: [ModemListener] C:\Program Files (x86)\HSPA USB MODEM\ModemListener.exe start
mRun-x64: [dellsupportcenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
mRun-x64: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun-x64: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun-x64: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRunOnce-x64: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItSkhGTkg"&"inst=NzctNjA3MzE3MDI0LUZQOTIrNi1CQVI5RysxLVRCOSsyLUZMKzktRjEwTSs1LVFJWDErNC1YMjAxMCsyLUYxME0xMEMrMi1MSUMrNzctRkwxMCsxLVNQMSsxLVNVRCsxLVMxSSsxLVNVMysxLVRVRyszLUNJUCsyLUREVCszOTM2Mi1MU0QrMi1ERDEwRisxLVNUMTBGQVBQKzE"&"prod=90"&"ver=10.0.1410
AppInit_DLLs-X64: C:\PROGRA~2\Google\GOOGLE~1\GO36F4~1.DLL
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\May\AppData\Roaming\Mozilla\Firefox\Profiles\girklpdr.default\
FF - prefs.js: browser.search.selectedEngine -
FF - prefs.js: browser.startup.homepage - about:home
FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3072253&SearchSource=2&q=
FF - prefs.js: network.proxy.type - 0
FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff4.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: C:\PROGRA~2\MIF5BA~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MIF5BA~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\May\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll
FF - plugin: C:\Users\May\AppData\Local\Google\Update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: C:\Users\May\AppData\Roaming\Mozilla\Firefox\Profiles\girklpdr.default\extensions\{687578b9-7132-4a7a-80e4-30ee31099e03}\plugins\np-mswmp.dll
FF - plugin: C:\Users\May\AppData\Roaming\Mozilla\Firefox\Profiles\girklpdr.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}\plugins\np-mswmp.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_262.dll
.
---- FIREFOX POLICIES ----
FF - user.js: extensions.BabylonToolbar_i.id - 5611f8ee0000000000000c60762fd818
FF - user.js: extensions.BabylonToolbar_i.hardId - 5611f8ee0000000000000c60762fd818
FF - user.js: extensions.BabylonToolbar_i.instlDay - 15360
FF - user.js: extensions.BabylonToolbar_i.vrsn - 1.5.3.17
FF - user.js: extensions.BabylonToolbar_i.vrsni - 1.5.3.17
FF - user.js: extensions.BabylonToolbar_i.vrsnTs - 1.5.3.179:37:48
FF - user.js: extensions.BabylonToolbar_i.prtnrId - babylon
FF - user.js: extensions.BabylonToolbar_i.prdct - BabylonToolbar
FF - user.js: extensions.BabylonToolbar_i.aflt - orgnl
FF - user.js: extensions.BabylonToolbar_i.smplGrp - none
FF - user.js: extensions.BabylonToolbar_i.tlbrId - base
FF - user.js: extensions.BabylonToolbar_i.newTab - false
FF - user.js: extensions.BabylonToolbar_i.babTrack - tt=110112_ncp3
FF - user.js: extensions.BabylonToolbar_i.babExt -
FF - user.js: extensions.BabylonToolbar_i.srcExt - def
FF - user.js: extensions.BabylonToolbar_i.instlRef - na
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;C:\Windows\system32\DRIVERS\AVGIDSEH.Sys --> C:\Windows\system32\DRIVERS\AVGIDSEH.Sys [?]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\system32\DRIVERS\avgrkx64.sys --> C:\Windows\system32\DRIVERS\avgrkx64.sys [?]
R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]
R0 RapportKE64;RapportKE64;C:\Windows\system32\Drivers\RapportKE64.sys --> C:\Windows\system32\Drivers\RapportKE64.sys [?]
R1 Avgfwfd;AVG network filter service;C:\Windows\system32\DRIVERS\avgfwd6a.sys --> C:\Windows\system32\DRIVERS\avgfwd6a.sys [?]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?]
R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?]
R1 RapportCerberus_32029;RapportCerberus_32029;C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\32029\RapportCerberus64_32029.sys [2011-10-18 396816]
R1 RapportEI64;RapportEI64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys [2011-9-25 55056]
R1 RapportPG64;RapportPG64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys [2011-9-25 61712]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe [2010-9-29 169408]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-1-3 63928]
R2 AdvancedSystemCareService;Advanced SystemCare Service;C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCService.exe [2011-6-2 353168]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2009-8-24 92160]
R2 Akamai;Akamai NetSession Interface;C:\Windows\System32\svchost.exe -k Akamai [2009-7-14 20992]
R2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG2012\avgfws.exe [2011-8-19 2391832]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe [2011-10-12 4433248]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [2011-8-2 192776]
R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys --> C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys [?]
R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys --> C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys [?]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\system32\DRIVERS\CtClsFlt.sys --> C:\Windows\system32\DRIVERS\CtClsFlt.sys [?]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-4-6 250056]
S3 ampa;ampa;C:\Windows\System32\ampa.sys [2011-5-22 12728]
S3 jrdusbser;Mobile Connector Device for Legacy Serial Communication;C:\Windows\system32\DRIVERS\jrdusbser.sys --> C:\Windows\system32\DRIVERS\jrdusbser.sys [?]
S3 k57nd60a;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;C:\Windows\system32\DRIVERS\k57nd60a.sys --> C:\Windows\system32\DRIVERS\k57nd60a.sys [?]
S3 netw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]
S3 Ph3xIB64;Philips 713x Inbox PCI TV Card;C:\Windows\system32\DRIVERS\Ph3xIB64.sys --> C:\Windows\system32\DRIVERS\Ph3xIB64.sys [?]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 SWNC8U90;Sierra Wireless MUX NDIS Driver (UMTS90);C:\Windows\system32\DRIVERS\swnc8u90.sys --> C:\Windows\system32\DRIVERS\swnc8u90.sys [?]
S3 SWUMX90;Sierra Wireless USB MUX Driver (UMTS90);C:\Windows\system32\DRIVERS\swumx90.sys --> C:\Windows\system32\DRIVERS\swumx90.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WSDPrintDevice;WSD Print Support via UMB;C:\Windows\system32\DRIVERS\WSDPrint.sys --> C:\Windows\system32\DRIVERS\WSDPrint.sys [?]
S3 ZTEusbnet;ZTE USB-NDIS miniport;C:\Windows\system32\DRIVERS\ZTEusbnet.sys --> C:\Windows\system32\DRIVERS\ZTEusbnet.sys [?]
.
=============== Created Last 30 ================
.
2012-07-03 15:34:39 69000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{4E4A459F-229B-4A44-8FEF-8FB79467C720}\offreg.dll
2012-07-03 10:08:32 9013136 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{4E4A459F-229B-4A44-8FEF-8FB79467C720}\mpengine.dll
2012-06-27 18:39:27 14336 ----a-w- C:\Windows\System32\drivers\sffp_sd.sys
2012-06-26 22:07:57 -------- d-----w- C:\Users\May\AppData\Local\Macromedia
2012-06-23 18:58:08 -------- d-----w- C:\Users\May\AppData\Local\{9A8F51CE-D47B-483E-8CC1-58402EEE928A}
2012-06-23 18:57:48 -------- d-----w- C:\Users\May\AppData\Local\{45D9A58D-9F16-47FC-9A32-E54A8E14CD30}
2012-06-23 09:00:04 2622464 ----a-w- C:\Windows\System32\wucltux.dll
2012-06-23 08:59:41 99840 ----a-w- C:\Windows\System32\wudriver.dll
2012-06-23 08:59:30 36864 ----a-w- C:\Windows\System32\wuapp.exe
2012-06-23 08:59:30 186752 ----a-w- C:\Windows\System32\wuwebv.dll
2012-06-22 12:48:27 -------- d-----w- C:\Users\May\AppData\Local\{C07FED38-5DE8-4179-9BBA-6BFF551F8A4B}
2012-06-22 12:47:57 -------- d-----w- C:\Users\May\AppData\Local\{DA50D120-771F-4A79-94C3-4F1A10CADCA0}
2012-06-21 22:30:36 -------- d-----w- C:\Users\May\AppData\Local\{71032673-B8D0-4CEC-BCFA-FAE21BA15578}
2012-06-21 22:30:21 -------- d-----w- C:\Users\May\AppData\Local\{88669E04-30CD-4E36-BFC6-3C68E49D001F}
2012-06-19 21:31:04 -------- d-----w- C:\ProgramData\Panasonic
2012-06-19 21:31:00 -------- d-----w- C:\Users\May\AppData\Local\Panasonic
2012-06-12 23:39:19 -------- dc----w- C:\d1a37aeec3980133ae0d
2012-06-12 23:01:34 -------- d-----w- C:\Users\May\AppData\Local\{E21B691A-977F-4BF6-9BDE-C0FB9BD2C785}
2012-06-12 23:01:20 -------- d-----w- C:\Users\May\AppData\Local\{FAE87DDC-88B7-4D53-847B-98B699865357}
2012-06-12 22:45:24 76288 ----a-w- C:\Windows\System32\rdpwsx.dll
2012-06-12 22:45:24 149504 ----a-w- C:\Windows\System32\rdpcorekmts.dll
2012-06-12 22:45:23 9216 ----a-w- C:\Windows\System32\rdrmemptylst.exe
2012-06-12 22:45:19 5505392 ----a-w- C:\Windows\System32\ntoskrnl.exe
2012-06-12 22:45:17 3958128 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2012-06-12 22:45:17 3902320 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2012-06-12 22:44:53 182272 ----a-w- C:\Windows\System32\cryptsvc.dll
2012-06-12 22:44:53 1460224 ----a-w- C:\Windows\System32\crypt32.dll
2012-06-12 22:44:53 1156608 ----a-w- C:\Windows\SysWow64\crypt32.dll
2012-06-12 22:44:52 140288 ----a-w- C:\Windows\System32\cryptnet.dll
2012-06-12 22:44:52 139264 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2012-06-12 22:44:51 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2012-06-12 22:44:22 3213824 ----a-w- C:\Windows\System32\msi.dll
2012-06-12 22:44:21 2342400 ----a-w- C:\Windows\SysWow64\msi.dll
2012-06-12 22:44:18 204800 ----a-w- C:\Windows\System32\drivers\rdpwd.sys
2012-06-12 22:43:13 208896 ----a-w- C:\Windows\System32\profsvc.dll
2012-06-12 22:43:11 3144192 ----a-w- C:\Windows\System32\win32k.sys
2012-06-12 21:57:08 -------- dc----w- C:\Program Files\iPod
2012-06-12 21:57:06 -------- dc----w- C:\Program Files\iTunes
2012-06-12 21:57:06 -------- dc----w- C:\Program Files (x86)\iTunes
.
==================== Find3M ====================
.
2012-06-23 21:59:05 70344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-06-23 21:59:05 426184 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2012-05-18 02:06:48 2311680 ----a-w- C:\Windows\System32\jscript9.dll
2012-05-18 01:59:14 1392128 ----a-w- C:\Windows\System32\wininet.dll
2012-05-18 01:58:39 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2012-05-18 01:55:22 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2012-05-18 01:51:30 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2012-05-17 22:45:37 1800192 ----a-w- C:\Windows\SysWow64\jscript9.dll
2012-05-17 22:35:47 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2012-05-17 22:35:39 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2012-05-17 22:29:45 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2012-05-17 22:24:45 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2012-04-18 17:56:30 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2012-04-18 17:56:30 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
.
============= FINISH: 16:46:15.51 ===============

[Jack&Jill]

Hello and welcome to Safer Networking.

I am currently assessing your situation and will be back with a fix for your problem as soon as possible.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this, click Thread Tools, then click Subscribe to this Thread. Under the Notification Type: title, make sure it is set to Instant notification by email, then click Add Subscription.

Please be patient with me during this time.

Meanwhile, please make a reply to this topic to acknowledge that you have read this and is still with me to tackle the problem until the end. If I do not get any response within 3 days, this topic will be closed.

[Timmy1212]

Thank you Jack and Jill. I look forward very much to hearing from you. In addition to the above problems, I have another one and it looks to be quite major. I have subscribed to BTFon as I'm in a holiday house for a few days. When I went online a page came up from the 'Yorkshire Police' saying that I have been accessing pornographic material which I most certainly have not! I think it must be some serious malaware. I now cannot access my computer as this 'Yorkshire Police' page cannot be got rid of. It says I have to pay a £100 fine or have my hard drive erased.
I have had to go into Administrator to access your site. I do hope you can advise me about this also.

Kind regards
May

[Jack&Jill]

Hello Timmy1212 ,

Welcome to Safer Networking. I am Jack&Jill, and I will be helping you out.

Before we go further, there are a few things that I would like to make clear so that we are share the same understanding.

• Please observe and follow these Forum Rules.
• Any advice is for your computer only and is taken at your own risk. Fixes sometimes will cause unexpected results, but I will do my best to assist you.
• Please read the instructions carefully and follow them closely, in the order they are presented to you.
• If you have any doubts or problems during the fix, please stop and ask.
• All the tools that I will ask you to download and use are safe. Please allow if prompted by any of your security softwares.
• Do not use or run any malware cleaning tools without supervision as they may cause more harm if improperly used.
• Refrain from installing any new programs except those that I request during the fix to prevent interference to my diagnosis of the problem.
• Lack of malware symptoms does not mean your computer is clean. Stick to this topic until I give the All Clear.
• If you do not reply within 3 days, this topic will be closed.

If you are agreeable to the above, then everything should go smoothly . We may begin.

We will deal with all your problems. You should do all the steps in the Administrator account.

--------------------

Both AVG and Windows Defender has antispyware capabilities, having more than one may cause conflict. I suggest you disable the latter.

Disable Windows Defender real-time protection.

• Go to Start > All Programs > Windows Defender, or you can access it from the Control Panel.
• Click on Tools at the top.
• Under Settings, click on Options.
• Under Automatic scanning, uncheck (untick) Automatically scan my computer (recommended) box.
• Under Real-time protection, uncheck Use real-time protection (recommended) box. Scroll down if you do not see it.
• Click on the Save button at the bottom right hand corner and close the window.

--------------------

Please uninstall the following programs / toolbars:
Premiumplay Codec-C
MyTools
Advanced SystemCare 4 and any Iobit programs
Babylon Toolbar

Let me know if the removals go smoothly and any difference after that.

Run DDS again, and post back both logs of DDS.txt and Attach.txt.

--------------------

Please download Malwarebytes' Anti-Malware (MBAM)© from Malwarebytes and save it to your desktop. Click here.

Run MBAM

• Double click on mbam-setup.exe and follow the prompts to install the program.
• At the end of installation, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• MBAM will now check for updates. If your firewall prompts, please allow it. If you can't update it, select the Update tab. Under Update mirror, select one of the websites and click on Check for Updates.
• Upon completion of update and loading, select the Scanner tab. Click on Perform full scan, then click on Scan.
• Leave the default options as it is and click on Start Scan.
• If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process.
• When done, you will be prompted. Click OK, then click on Show Results.
• Check (tick) all items except items in the C:\System Volume Information folder and click on Remove Selected.
• After it has removed the items, a log in Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest.

If asked to restart the computer, please do so. Failure to reboot will prevent MBAM from removing all the malware. If you receive an (Error Loading) error on reboot, please reboot a second time. It is normal for this error to occur once and does not need to be reported unless it returns on future reboots.

--------------------

Please post back:
1. update of situation
2. fresh DDS logs
3. MBAM report

[Timmy1212]

Hello Jack and Jill. When my computer was locked today and I couldn't get beyond the 'Yorkshire Police' page I felt that this trojan was very serious indeed and that I needed immediate help. I rang AVG/Virgin who removed it remotely this evening. Immediately after getting back online I saw your reply. I'm sorry to have taken up your time and I'm so grateful for your help. I have so much appreciated the helpfulness and professionalism of Safer-Networking.

Kind regards and much gratefulness,
May

[Jack&Jill]

Hello Timmy1212 ,

No problem and you are welcome. You did the right thing to get immediate help.

So I take it all your problems are solved? Please let me know if it is so and whether we need to check for any other things or close this topic.

[Timmy1212]

Hello Timmy1212 ,

No problem and you are welcome. You did the right thing to get immediate help.

So I take it all your problems are solved? Please let me know if it is so and whether we need to check for any other things or close this topic.

I think that the problems are solved now. Thank you so much. I appreciate it very much.

[Jack&Jill]

Hello Timmy1212 ,

Good to hear that.

Some tips to help you stay clean and safe:

1. Keep your Windows up to date. Enable Automatic Updates for Windows XP, Windows Vista or Windows 7 to always update the latest security patches from Microsoft, or you can download from the Microsoft website. Otherwise, your computer will be vulnerable to new exploits or malwares.

2. Update your Antivirus program regularly, it is a must for constant protection against viruses.

3. Install Malwarebytes' Anti-Malware if you haven't and use it occasionally. It is a new and powerful anti-malware tool, totally free but for real-time protection you will have to pay a small one-time fee.

4. Install Web of Trust (WOT). WOT keeps you from dangerous websites with warnings and blockings.

5. Protect your computer from removable or USB drive infections with MCShield, an effective method to prevent malware from spreading.

6. Keep all your softwares updated. Visit Secunia Software Inspector to find out if any updates required.

7. Make full use of Windows 7 firewall to step up the defense against internet dangers.

8. Also look up:
Computer Security - a short guide to staying safer online
PC Safety and Security - What Do I Need? By Glaswegian
How to prevent malware: By miekiemoes
So how did I get infected in the first place? By Tony Klein
Microsoft Online Safety

Stay safe.

[Jack&Jill]

As your problems appear to have been resolved, this topic is now closed.

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