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Thread: problem booting up

  1. #1
    Junior Member
    Join Date
    Aug 2012
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    3

    Question problem booting up

    Ive been running s&d for a while now and all of sudden while booting up I get this message: Access Violation at address 5003630 in module rtl 150.blp read of address of 00000004
    now I cant open spybot and it completely shut down Im not protected. here is my system information:windows xp media center edition service pack 2
    hp pavilion amd athlon 64 processor 3800+ 978mhz 960mb of ram

  2. #2
    Member of Team Spybot spybotsandra's Avatar
    Join Date
    Oct 2005
    Location
    Germany
    Posts
    5,164

    Default

    Hello,

    Thank you very much for providing feedback towards our Spybot-S&D 2.0. RC 2.

    Can you please check the date of the file by hand?
    It should be located under:
    C:\Program Files\Spybot - Search & Destroy 2

    Did you uninstall older versions of Spybot-S&D before you downloaded the new RC 2?
    Did you make a fresh system start after the installation?

    Best regards
    Sandra
    Team Spybot
    Follow Spybot on Twitter

    There is no support for unsolicited PM requests available. Please use the board section which accords to your product. Thanks.

  3. #3
    Junior Member
    Join Date
    Aug 2012
    Posts
    3

    Default problem with reboot

    I found the rtl150bpl file in the program files the date modified is 11/03/2010
    about 3 weeks ago I had another message that told me to reinstall the program and I did but it didnt work then I saw on the forum that others had the same experience and they were advised to delete the files after the unistall I did that and it has been working fine until I ran a full scan and tried to reboot thats when I started getting this new message.

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