Spybot 2 causing explorer.exe crash

[Rburghorn]

same issue, spybot 2.2, crashes on right click in explorer no matter what folder. could someone there be so kind as to fix this issue!!!



Operating System
Windows 8.1 Professional with Media Center (x64) (build 9200)
Install Language: English (United States)
System Locale: English (United States)
Installed: 10/28/2013 3:57:42 PM
Alienware M17xR4 A13
Enclosure Type: Portable
Processor a Main Circuit Board b
2.70 gigahertz Intel Core i7-3740QM
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)
16264 Megabytes Usable Installed Memory

Slot 'JDIMM3' has 4096 MB
Slot 'JDIMM1' has 4096 MB (serial number 2E9D982B)
Slot 'JDIMM4' has 4096 MB
Slot 'JDIMM2' has 4096 MB (serial number 00531DB0)

[Drakhtul]

I have same issue... da*n, maybe someone know the solution?

[Samoreen]

I have same issue... da*n, maybe someone know the solution?

The only solution is to fix the code and only the development team can do that.

[Bill54321]

I was about to uninstall Spybot S&D 2.2 until I read your post. There's lots of info out there blaming Spybot for the rt click problem but this is the only workaround I found.

So hi, yesterday i installed spybot 2 for the first time and there was no problem and not earlier today either but just an hour ago i went into explorer on Windows 7 SP1 x64 and right clicked a folder and BOOM explorer.exe crashed, twice after each other.

I figured out what was causing it and turned that part off.
It was the windows explorer integration, as soon as that was gone it worked normaly.

Here are the usual errors, unfortunate the error report is in swedish but maybe you can figure it out :

Felet uppstod i programmet med namn: explorer.exe, version 6.1.7601.17567, tidsstämpel 0x4d672ee4
, felet uppstod i modulen med namn: SHELL32.dll, version 6.1.7601.17859, tidsstämpel 0x4fd2dfec
Undantagskod: 0xc0000005
Felförskjutning: 0x00000000000504aa
Process-ID: 0x524
Programmets starttid: 0x01cdccfcc1b9288e
Sökväg till program: C:\Windows\explorer.exe
Sökväg till modul: C:\Windows\system32\SHELL32.dll
Rapport-ID: 16f29d94-38f0-11e2-8d56-002683174ed5

And:

Felet uppstod i programmet med namn: explorer.exe, version 6.1.7601.17567, tidsstämpel 0x4d672ee4
, felet uppstod i modulen med namn: ntdll.dll, version 6.1.7601.21861, tidsstämpel 0x4ec4a6c2
Undantagskod: 0xc015000f
Felförskjutning: 0x000000000006e7ba
Process-ID: 0x524
Programmets starttid: 0x01cdccfcc1b9288e
Sökväg till program: C:\Windows\explorer.exe
Sökväg till modul: C:\Windows\SYSTEM32\ntdll.dll
Rapport-ID: 1b98b771-38f0-11e2-8d56-002683174ed5

These 2 are always the same it seems

Undantagskod: 0xc0000005
Felförskjutning: 0x00000000000504aa

Undantagskod: 0xc015000f
Felförskjutning: 0x000000000006e7ba

Been using 1.6.x up till now with no problem at all.

[itzkakarot]

FYI - just spent an hour trying to figure out what was causing Explorer to crash when right-clicking within the Navigation Pane, and after determining it was SDECon32 and SDECon64, I found this thread.

The problem only occurs when right-clicking a folder in the Navigation Pane (left tree-view of Windows explorer). Right-clicking directories in the "file/folder view" on the right works with no problem.

So if you don't want to lose the Spybot Windows Explorer integration entirely, you can simply remove the registry keys associated with the Navigation Pane's context menu handler:

[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\SDECon32]
[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\SDECon64]

Remove these two subkeys and the crashes should stop. You can still right-click in the file/folder pane on the right of explorer to access the Spybot options for a given folder.

Hope this helps!

So hi, yesterday i installed spybot 2 for the first time and there was no problem and not earlier today either but just an hour ago i went into explorer on Windows 7 SP1 x64 and right clicked a folder and BOOM explorer.exe crashed, twice after each other.

I figured out what was causing it and turned that part off.
It was the windows explorer integration, as soon as that was gone it worked normaly.

Here are the usual errors, unfortunate the error report is in swedish but maybe you can figure it out :

Felet uppstod i programmet med namn: explorer.exe, version 6.1.7601.17567, tidsstämpel 0x4d672ee4
, felet uppstod i modulen med namn: SHELL32.dll, version 6.1.7601.17859, tidsstämpel 0x4fd2dfec
Undantagskod: 0xc0000005
Felförskjutning: 0x00000000000504aa
Process-ID: 0x524
Programmets starttid: 0x01cdccfcc1b9288e
Sökväg till program: C:\Windows\explorer.exe
Sökväg till modul: C:\Windows\system32\SHELL32.dll
Rapport-ID: 16f29d94-38f0-11e2-8d56-002683174ed5

And:

Felet uppstod i programmet med namn: explorer.exe, version 6.1.7601.17567, tidsstämpel 0x4d672ee4
, felet uppstod i modulen med namn: ntdll.dll, version 6.1.7601.21861, tidsstämpel 0x4ec4a6c2
Undantagskod: 0xc015000f
Felförskjutning: 0x000000000006e7ba
Process-ID: 0x524
Programmets starttid: 0x01cdccfcc1b9288e
Sökväg till program: C:\Windows\explorer.exe
Sökväg till modul: C:\Windows\SYSTEM32\ntdll.dll
Rapport-ID: 1b98b771-38f0-11e2-8d56-002683174ed5

These 2 are always the same it seems

Undantagskod: 0xc0000005
Felförskjutning: 0x00000000000504aa

Undantagskod: 0xc015000f
Felförskjutning: 0x000000000006e7ba

Been using 1.6.x up till now with no problem at all.

[Ricisme]

Seriously!? I have been looking for a solution to this problem for the past week!

Having narrowed the problem down to this piece of software I read that the issue is known about and will be fixed in a future release. This information posted by 'spybotsandra' in 2012 !!! Three years and still messing up peoples PCs? Unbelievable! Guess what's going in the bin when I get home...

Not happy!

Ric

[RichardJ]

And it is still happening! I just installed Spybot 2.5.42.0 Home edition and my Win10 File explorer has developed the same fault. Very disappointed.

At least the problem goes when I edit the integration settings, as advised above. But this shouldn't be necessary.

[thecoder]

Just install without explorer integration

[micati]

This is the fix for the Crash caused by Spybot when right clicking in Windows Explorer.

Download ShellExView v1.97 - Shell Extensions Manager
From: http://www.nirsoft.net/
Extract the files.
Run shexview.exe

Go down the list and find Spybot-S&D Explorer Integration
DISABLE it.

Shell Extensions are in-process COM objects which extend the abilities of Windows operating system. Most shell extensions are automatically installed by the operating system, but there are also many other applications that install additional shell extension components. For example: If you install WinZip on your computer, you'll see a special WinZip menu when you right-click on a Zip file. This menu is created by adding a shell extension to the system.
The ShellExView utility displays the details of shell extensions installed on your computer, and allows you to easily disable and enable each shell extension.