PC turns off frequently

[Blackredgold1964]

Hi,
The PC turns off randomly, no error messages. It then usually hangs with the black screen. Doing a “hard” reboot by keeping the power button pressed brings it back. Sometimes it comes back without the reboot.
I’ve researched the Event Viewer earlier and noticed the crashes coincided with “Bonjour” software, which is part of itunes. I removed it but the problem is not solved.
It’s my daughter’s PC and often happens when she is watching streamed TV. Perhpas that happens when it's not getting enough ventilation. It's not a particularly powerful PC, which I think results in the fan permanently running, but the crashes happen as well when it's sitting well ventialted on a desk.

Any help would be appreciated, especially if it's a malware infection.


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.5.1
Run by Sophie at 21:37:48 on 2012-12-17
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.2037.904 [GMT 0:00]
.
AV: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\PROGRA~1\AVG\AVG2013\avgrsx.exe
C:\Program Files\AVG\AVG2013\avgcsrvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2013\avgidsagent.exe
C:\Program Files\AVG\AVG2013\avgwdsvc.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\Canon\Solution Menu EX\CNSEMAIN.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\AVG\AVG2013\avgui.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\AVG\AVG2013\avgnsx.exe
C:\Program Files\AVG\AVG2013\avgemcx.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\sdclt.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k SDRSVC
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uWindow Title = Internet Explorer, optimized for Bing and MSN
uDefault_Page_URL = hxxp://www.msn.com
mStart Page = hxxp://www.msn.com
mDefault_Page_URL = hxxp://www.msn.com
uURLSearchHooks: {ba14329e-9550-4989-b3f2-9732e92d17cc} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\13.2.0.5\AVG Secure Search_toolbar.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\13.2.0.5\AVG Secure Search_toolbar.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Facebook Update] "c:\users\sophie\appdata\local\facebook\update\FacebookUpdate.exe" /c /nocrashserver
uRun: [Google Update] "c:\users\sophie\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenuEx] c:\program files\canon\solution menu ex\CNSEMAIN.EXE /logon
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [ROC_roc_ssl_v12] "c:\program files\avg secure search\ROC_roc_ssl_v12.exe" / /PROMPT /CMPID=roc_ssl_v12
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
StartupFolder: c:\users\sophie\appdata\roaming\micros~1\windows\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
uPolicies-Explorer: DisallowRun = dword:0
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:28
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{581F9405-2C53-40DA-98B9-2D009EA37ABF} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{8A7BE945-5425-4555-BD51-C98D770858A1} : DHCPNameServer = 192.168.1.254
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\13.2.0\ViProtocol.dll
Notify: igfxcui - igfxdev.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\sophie\appdata\roaming\mozilla\firefox\profiles\kf9bxdr7.default\
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://news.google.co.uk/
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\canon\easy-photoprint ex\NPEZFFPI.DLL
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\oracle\javafx 2.1 runtime\bin\plugin2\npjp2.dll
FF - plugin: c:\users\sophie\appdata\local\google\update\1.3.21.115\npGoogleUpdate3.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_4_402_265.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-10-15 55776]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2012-9-21 177376]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2012-10-5 93536]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2012-9-14 35552]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2012-10-22 179936]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2012-9-21 19936]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2012-10-2 159712]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2012-9-21 164832]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2012-8-30 26984]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2012-11-6 5814392]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2012-10-22 196664]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-11-12 21504]
R2 Skype C2C Service;Skype C2C Service;c:\programdata\skype\toolbars\skype c2c service\c2c_service.exe [2012-11-22 3290304]
R2 vToolbarUpdater13.2.0;vToolbarUpdater13.2.0;c:\program files\common files\avg secure search\vtoolbarupdater\13.2.0\ToolbarUpdater.exe [2012-11-12 711112]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2010-11-11 111104]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-11-9 160944]
S3 Netaapl;Apple Mobile Device Ethernet Service;c:\windows\system32\drivers\netaapl.sys [2011-8-2 18432]
S3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2010-11-18 21744]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-12-16 12:11:22 -------- d-----w- c:\program files\SyncToy 2.1
2012-12-16 08:24:34 -------- d-----w- c:\users\sophie\appdata\roaming\AVG2013
2012-12-16 08:17:58 -------- d-----w- c:\users\sophie\appdata\roaming\TuneUp Software
2012-12-16 08:14:01 -------- d-----w- c:\programdata\AVG2013
2012-12-16 08:11:07 -------- d-----w- c:\users\sophie\appdata\local\MFAData
2012-12-16 08:11:07 -------- d-----w- c:\users\sophie\appdata\local\Avg2013
2012-12-13 10:13:20 9728 ----a-w- c:\windows\system32\Wdfres.dll
2012-12-13 10:13:03 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
2012-12-13 10:13:03 16896 ----a-w- c:\windows\system32\winusb.dll
2012-12-13 10:13:03 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
2012-12-13 10:13:02 73216 ----a-w- c:\windows\system32\WUDFSvc.dll
2012-12-13 10:13:02 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll
2012-12-13 10:13:00 526952 ----a-w- c:\windows\system32\drivers\Wdf01000.sys
2012-12-13 10:13:00 47720 ----a-w- c:\windows\system32\drivers\WdfLdr.sys
2012-12-13 10:12:59 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
2012-12-13 10:12:59 196608 ----a-w- c:\windows\system32\WUDFHost.exe
2012-12-13 10:12:58 613888 ----a-w- c:\windows\system32\WUDFx.dll
2012-12-12 17:05:43 376320 ----a-w- c:\windows\system32\dpnet.dll
2012-12-12 17:05:43 23040 ----a-w- c:\windows\system32\dpnsvr.exe
2012-12-12 17:05:41 2048000 ----a-w- c:\windows\system32\win32k.sys
2012-12-12 17:05:40 224640 ----a-w- c:\windows\system32\drivers\volsnap.sys
2012-12-12 17:05:08 2048 ----a-w- c:\windows\system32\tzres.dll
2012-12-12 17:05:02 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-12 17:05:02 293376 ----a-w- c:\windows\system32\atmfd.dll
2012-12-02 15:30:39 -------- d--h--w- c:\programdata\CanonIJEGV
.
==================== Find3M ====================
.
2012-11-14 02:09:22 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-11-14 01:58:15 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-11-14 01:57:37 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-11-14 01:49:25 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-11-14 01:48:27 420864 ----a-w- c:\windows\system32\vbscript.dll
2012-11-14 01:44:42 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-11-12 21:27:05 26984 ----a-w- c:\windows\system32\drivers\avgtpx86.sys
2012-10-22 13:02:46 179936 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
2012-10-15 03:48:52 55776 ----a-w- c:\windows\system32\drivers\avgidshx.sys
2012-10-02 03:30:38 159712 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2012-09-25 16:19:41 75776 ----a-w- c:\windows\system32\synceng.dll
2012-09-21 03:46:06 164832 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2012-09-21 03:46:00 177376 ----a-w- c:\windows\system32\drivers\avglogx.sys
2012-09-21 03:45:54 19936 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys
2011-11-04 20:51:17 218112 ----a-w- c:\program files\HijackThis.exe
.
============= FINISH: 21:38:47.33 ===============

[Blade81]

Hi,

IMPORTANT I notice there are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

Vuze


I'd like you to read this thread.

Please uninstall the programs listed above (in red). When done post fresh logs from DDS and post aswMBR report too (previous post had MBR.dat file included instead of the report).

[Blackredgold1964]

Hi,
Thanks for the reply.
Vuze removed and here is the info:

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.5.1
Run by Sophie at 19:20:06 on 2012-12-26
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.2037.859 [GMT 0:00]
.
AV: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\PROGRA~1\AVG\AVG2013\avgrsx.exe
C:\Program Files\AVG\AVG2013\avgcsrvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2013\avgidsagent.exe
C:\Program Files\AVG\AVG2013\avgwdsvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\Canon\Solution Menu EX\CNSEMAIN.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\AVG\AVG2013\avgui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\AVG\AVG2013\avgnsx.exe
C:\Program Files\AVG\AVG2013\avgemcx.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\sdclt.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\vssvc.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\System32\svchost.exe -k swprv
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uWindow Title = Internet Explorer, optimized for Bing and MSN
uDefault_Page_URL = hxxp://www.msn.com
mStart Page = hxxp://www.msn.com
mDefault_Page_URL = hxxp://www.msn.com
uURLSearchHooks: {ba14329e-9550-4989-b3f2-9732e92d17cc} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\13.2.0.5\AVG Secure Search_toolbar.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\13.2.0.5\AVG Secure Search_toolbar.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Facebook Update] "c:\users\sophie\appdata\local\facebook\update\FacebookUpdate.exe" /c /nocrashserver
uRun: [Google Update] "c:\users\sophie\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenuEx] c:\program files\canon\solution menu ex\CNSEMAIN.EXE /logon
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [ROC_roc_ssl_v12] "c:\program files\avg secure search\ROC_roc_ssl_v12.exe" / /PROMPT /CMPID=roc_ssl_v12
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
StartupFolder: c:\users\sophie\appdata\roaming\micros~1\windows\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
uPolicies-Explorer: DisallowRun = dword:0
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:28
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{8A7BE945-5425-4555-BD51-C98D770858A1} : DHCPNameServer = 192.168.1.254
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\13.2.0\ViProtocol.dll
Notify: igfxcui - igfxdev.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\sophie\appdata\roaming\mozilla\firefox\profiles\kf9bxdr7.default\
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://news.google.co.uk/
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\canon\easy-photoprint ex\NPEZFFPI.DLL
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\oracle\javafx 2.1 runtime\bin\plugin2\npjp2.dll
FF - plugin: c:\users\sophie\appdata\local\google\update\1.3.21.115\npGoogleUpdate3.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_4_402_265.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-10-15 55776]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2012-9-21 177376]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2012-10-5 93536]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2012-9-14 35552]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2012-10-22 179936]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2012-9-21 19936]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2012-10-2 159712]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2012-9-21 164832]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2012-8-30 26984]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2012-11-6 5814392]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2012-10-22 196664]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-11-12 21504]
R2 Skype C2C Service;Skype C2C Service;c:\programdata\skype\toolbars\skype c2c service\c2c_service.exe [2012-12-13 3290896]
R2 vToolbarUpdater13.2.0;vToolbarUpdater13.2.0;c:\program files\common files\avg secure search\vtoolbarupdater\13.2.0\ToolbarUpdater.exe [2012-11-12 711112]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2010-11-11 111104]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-11-9 160944]
S3 Netaapl;Apple Mobile Device Ethernet Service;c:\windows\system32\drivers\netaapl.sys [2011-8-2 18432]
S3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2010-11-18 21744]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-12-21 03:00:51 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-21 03:00:51 293376 ----a-w- c:\windows\system32\atmfd.dll
2012-12-16 12:11:22 -------- d-----w- c:\program files\SyncToy 2.1
2012-12-16 08:24:34 -------- d-----w- c:\users\sophie\appdata\roaming\AVG2013
2012-12-16 08:17:58 -------- d-----w- c:\users\sophie\appdata\roaming\TuneUp Software
2012-12-16 08:14:01 -------- d-----w- c:\programdata\AVG2013
2012-12-16 08:11:07 -------- d-----w- c:\users\sophie\appdata\local\MFAData
2012-12-16 08:11:07 -------- d-----w- c:\users\sophie\appdata\local\Avg2013
2012-12-13 10:13:20 9728 ----a-w- c:\windows\system32\Wdfres.dll
2012-12-13 10:13:03 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
2012-12-13 10:13:03 16896 ----a-w- c:\windows\system32\winusb.dll
2012-12-13 10:13:03 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
2012-12-13 10:13:02 73216 ----a-w- c:\windows\system32\WUDFSvc.dll
2012-12-13 10:13:02 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll
2012-12-13 10:13:00 526952 ----a-w- c:\windows\system32\drivers\Wdf01000.sys
2012-12-13 10:13:00 47720 ----a-w- c:\windows\system32\drivers\WdfLdr.sys
2012-12-13 10:12:59 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
2012-12-13 10:12:59 196608 ----a-w- c:\windows\system32\WUDFHost.exe
2012-12-13 10:12:58 613888 ----a-w- c:\windows\system32\WUDFx.dll
2012-12-12 17:05:43 376320 ----a-w- c:\windows\system32\dpnet.dll
2012-12-12 17:05:43 23040 ----a-w- c:\windows\system32\dpnsvr.exe
2012-12-12 17:05:41 2048000 ----a-w- c:\windows\system32\win32k.sys
2012-12-12 17:05:40 224640 ----a-w- c:\windows\system32\drivers\volsnap.sys
2012-12-12 17:05:08 2048 ----a-w- c:\windows\system32\tzres.dll
2012-12-02 15:30:39 -------- d--h--w- c:\programdata\CanonIJEGV
.
==================== Find3M ====================
.
2012-11-14 02:09:22 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-11-14 01:58:15 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-11-14 01:57:37 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-11-14 01:49:25 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-11-14 01:48:27 420864 ----a-w- c:\windows\system32\vbscript.dll
2012-11-14 01:44:42 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-11-12 21:27:05 26984 ----a-w- c:\windows\system32\drivers\avgtpx86.sys
2012-10-22 13:02:46 179936 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
2012-10-15 03:48:52 55776 ----a-w- c:\windows\system32\drivers\avgidshx.sys
2012-10-02 03:30:38 159712 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2011-11-04 20:51:17 218112 ----a-w- c:\program files\HijackThis.exe
.
============= FINISH: 19:20:20.47 ===============


aswMBR version 0.9.9.1707 Copyright(c) 2011 AVAST Software
Run date: 2012-12-26 19:25:04
-----------------------------
19:25:04.167 OS Version: Windows 6.0.6002 Service Pack 2
19:25:04.167 Number of processors: 2 586 0xF0D
19:25:04.168 ComputerName: INSP1525 UserName: Sophie
19:25:06.159 Initialize success
19:26:31.339 AVAST engine defs: 12122600
19:26:57.255 The log file has been saved successfully to "C:\Users\Sophie\Desktop\aswMBR.txt"

[Blade81]

Hi,

If Firefox is still used it should be updated.


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 7 Update 10.
• Click the
  Download
  button to the right.
• Select Windows on platform combobox and check the box that says:
  Accept License Agreement. Click continue.
  
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-7u10-windows-i586.exe to install the newest version.

aswMBR report contains only initialization details. Please start aswMBR again and choose scan. Wait until finished and save the report. Post it back here

[Blackredgold1964]

Hi,
Thanks, JRE updated and heere is hopefully the complete scan:

aswMBR version 0.9.9.1707 Copyright(c) 2011 AVAST Software
Run date: 2012-12-26 19:25:04
-----------------------------
19:25:04.167 OS Version: Windows 6.0.6002 Service Pack 2
19:25:04.167 Number of processors: 2 586 0xF0D
19:25:04.168 ComputerName: INSP1525 UserName: Sophie
19:25:06.159 Initialize success
19:26:31.339 AVAST engine defs: 12122600
19:26:57.255 The log file has been saved successfully to "C:\Users\Sophie\Desktop\aswMBR.txt"


aswMBR version 0.9.9.1707 Copyright(c) 2011 AVAST Software
Run date: 2012-12-27 19:23:23
-----------------------------
19:23:23.657 OS Version: Windows 6.0.6002 Service Pack 2
19:23:23.657 Number of processors: 2 586 0xF0D
19:23:23.658 ComputerName: INSP1525 UserName: Sophie
19:23:25.334 Initialize success
19:23:36.604 AVAST engine defs: 12122600
19:23:42.242 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-1
19:23:42.244 Disk 0 Vendor: TOSHIBA_MK1665GSX GJ002D Size: 152627MB BusType: 3
19:23:42.297 Disk 0 MBR read successfully
19:23:42.299 Disk 0 MBR scan
19:23:42.303 Disk 0 Windows VISTA default MBR code
19:23:42.306 Disk 0 Partition 1 00 DE Dell Utility Dell 8.1 47 MB offset 63
19:23:42.344 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 149503 MB offset 96390
19:23:42.348 Disk 0 Partition - 00 0F Extended LBA 3074 MB offset 306279225
19:23:42.389 Disk 0 Partition 3 00 DD MSDOS5.0 3074 MB offset 306279288
19:23:42.426 Disk 0 scanning sectors +312576705
19:23:42.554 Disk 0 scanning C:\Windows\system32\drivers
19:24:09.787 Service scanning
19:24:44.983 Modules scanning
19:25:02.804 Disk 0 trace - called modules:
19:25:02.823 ntkrnlpa.exe CLASSPNP.SYS disk.sys ataport.SYS hal.dll intelide.sys
19:25:02.827 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x87fb9360]
19:25:02.831 3 CLASSPNP.SYS[8a9a88b3] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP1T0L0-1[0x875ff2e8]
19:25:04.553 AVAST engine scan C:\Windows
19:25:09.743 AVAST engine scan C:\Windows\system32
19:31:38.455 AVAST engine scan C:\Windows\system32\drivers
19:32:15.129 AVAST engine scan C:\Users\Sophie
19:38:41.414 Disk 0 MBR has been saved successfully to "C:\Users\Sophie\Desktop\MBR.dat"
19:38:41.462 The log file has been saved successfully to "C:\Users\Sophie\Desktop\aswMBR.txt"

[Blade81]

Hi,

Yes, that's correct one and looks ok

Has AVG 2013 been there installed before problems appeared? Would it be ok to uninstall it to see if problem still occurs? If ok the official removal tool can be downloaded here.

[Blackredgold1964]

Hi,
Thanks for the reply. I am pleased the PC is clean. As for removing the AVG - I don't think I will risk using the PC without any Anti Virus software. I've thought about other software. I've had Kaspersky via my bank before but believe this was too power hungry and slowed down the PC so I changed it for AVG. Should I try microsoft-security-essentials?

I have a Vista PC with 2 GB RAM.

Regards
Blackredgold

[Blade81]

Hi,

Yes, Microsoft Security Essentials is a good option

[Blackredgold1964]

Thanks, Blade, and a happy new year to you.
Regards
Blackredgold1964

[Blade81]

You're welcome and a happy new year to you and yours too