Dear Spybot Team,

My husband recently clicked on a security warning (Windows Security Master) thinking it was legit. It has rendered the computer nearly useless. Since this is my husband’s office laptop he is actually considering paying them to remove it! I am horrified he’d even consider perpetuating such evil and told him to let me find help first! I’m embarrassed to say it, but, I have come here before (successfully) for your gracious help. I’m hoping you will please help me again.

Here is a brief history of what happened and what has been done since:
The computer had been sluggish of late, so when a “windows” security warning came up, my DH clicked on a it thinking it was legit and related to the slowness (because after all it said “windows”). He assumed he was in the Windows Security Center searching for what may be causing his issues. Problem is, he doesn’t know what he’s doing and was clicking on ‘things’ to see what they were! Somewhere in the melee that erupted after clicking something (Identity Theft in Progress warning, etc.) the computer RESTARTED ON ITS OWN! Realizing he was tricked he immediately shut down the computer!

Since restarting the computer there are now pop-ups and warnings. And of course any solution requires an upgrade/payment to fix it. Everything is consistent with a Windows Security Master malware description I was able to find online using my computer!! A Malware Removal link we followed to Bleepingcomputer.com did not help us because the malware prevented us from following through with their removal instructions. Per the instructions, we were able to start up in safe mode and add RemVimes to the registry((??). But once we restarted and the desktop reappeared, we were prevented from downloading MBAM (even from a thumb drive and after trying to rename the file too). Realizing we were going to need personalize assistance I came here before digging the hole any deeper.

Your help or advice would be most appreciated! I read the sticky note and followed the instructions the best I could. I was able to download ERUNT (off of a thumb drive)on the infected computer, but I cannot not open it. I was able to produce the DDS and aswMBR logs. The DDS log is pasted below. I tried to attach aswMBR log but I don't know how to zip it (*gulp* even after reading how ).

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16526 BrowserJavaVersion: 10.51.2
Run by owner at 17:42:22 on 2014-02-02
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1917.1195 [GMT -5:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\lxbucoms.exe
C:\Windows\system32\locator.exe
C:\Windows\system32\rpcnet.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\ToolbarUpdater.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\loggingserver.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\sttray.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\owner\AppData\Roaming\svc-nnfc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\explorer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig/gatewayr?hl=en
uDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=BB&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-1625
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=BB&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-1625
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=BB&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-1625
mSearchAssistant = hxxp://www.gateway.com/g/sidepanel.html?Ch=Retail&SubCH=BB&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-1625
uURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - <orphaned>
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\17.3.0.49\AVG Secure Search_toolbar.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: CBrowserHelperObject Object: {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: <No Name>: {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - LocalServer32 - <no file>
TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\17.3.0.49\AVG Secure Search_toolbar.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [PrSft] c:\users\owner\appdata\roaming\svc-nnfc.exe
mRun: [LXBUCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXBUtime.dll,_RunDLLEntry@16
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRunOnce: [Launcher] c:\windows\sminst\launcher.exe
StartupFolder: c:\users\owner\appdata\roaming\micros~1\windows\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:0
mPolicies-System: EnableVirtualization = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {CAFEEFAC-0017-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_11-windows-i586.cab
TCP: NameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{0F49F009-9CDC-4670-AB74-5B432BFA6213} : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{2E88C8CF-F725-4BBA-A315-6F0BBC48425F} : DHCPNameServer = 66.174.95.44 66.174.92.14
TCP: Interfaces\{94DBC7EC-F223-4379-A3A8-9C102BCEF1D1} : DHCPNameServer = 209.18.47.61 209.18.47.62
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\17.3.0\ViProtocol.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\32.0.1700.102\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
IFEO: k9filter.exe - svchost.exe
IFEO: MpCmdRun.exe - svchost.exe
IFEO: MpUXSrv.exe - svchost.exe
IFEO: MSASCui.exe - svchost.exe
IFEO: msconfig.exe - svchost.exe
.
Note: multiple IFEO entries found. Please refer to Attach.txt
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\owner\appdata\roaming\mozilla\firefox\profiles\vqqkuexj.default\
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\17.3.0\npsitesafety.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-4-19 24896]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2012-1-31 31952]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2012-7-26 237408]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-12-23 41040]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2012-8-24 301920]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2012-11-8 37664]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2010-3-3 1153368]
R2 vToolbarUpdater17.3.0;vToolbarUpdater17.3.0;c:\program files\common files\avg secure search\vtoolbarupdater\17.3.0\ToolbarUpdater.exe [2014-1-10 1771544]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2011-12-23 139856]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\avgidsfilterx.sys [2011-12-23 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2011-12-23 17232]
R3 RTL8187B;Realtek RTL8187B Wireless 802.11g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\rtl8187B.sys [2008-2-28 281088]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\avgidsagent.exe [2012-8-13 5167736]
S2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2012-2-14 193288]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate1c992bc37ac1060;Google Update Service (gupdate1c992bc37ac1060);c:\program files\google\update\GoogleUpdate.exe [2009-2-19 133104]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-11-9 160944]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-5-8 1025352]
S3 Netaapl;Apple Mobile Device Ethernet Service;c:\windows\system32\drivers\netaapl.sys [2011-5-10 18432]
S3 NETw2v32;Intel(R) PRO/Wireless 2200BG Network Connection Driver for Windows Vista;c:\windows\system32\drivers\NETw2v32.sys [2006-11-2 2589184]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-7-20 754856]
.
=============== File Associations ===============
.
ShellExec: cpmdairy.exe: open="c:\program files\cpm-dairyv3\cpmdairy.exe"
.
=============== Created Last 30 ================
.
2014-02-02 14:17:03 1095168 ----a-w- c:\users\owner\appdata\roaming\svc-nnfc.exe
2014-01-23 14:33:03 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
.
==================== Find3M ====================
.
2014-02-02 19:33:09 17408 ----a-w- c:\windows\system32\rpcnetp.exe
2014-02-02 19:33:06 58288 ----a-w- c:\windows\system32\rpcnet.dll
2014-02-02 19:19:51 17408 ----a-w- c:\windows\system32\rpcnetp.dll
2013-12-11 13:04:10 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-12-11 13:04:10 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-11-14 22:50:50 1806848 ----a-w- c:\windows\system32\jscript9.dll
2013-11-14 22:42:41 1129472 ----a-w- c:\windows\system32\wininet.dll
2013-11-14 22:42:32 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2013-11-14 22:38:54 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2013-11-14 22:38:16 420864 ----a-w- c:\windows\system32\vbscript.dll
2013-11-14 22:35:52 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2013-11-11 11:49:54 37664 ----a-w- c:\windows\system32\drivers\avgtpx86.sys
.
============= FINISH: 17:43:56.11 ===============
.