Hello again,
So I carried out to the best of my perceptions your instructions but have to admit a bit of confusion as to operations and implementation.
I am not getting a save to my desktop
as per advice viz :
"On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message."
Nevertheless it did save and I c and p it here :
================================================================
[ ]
[ Junkware Removal Tool (JRT) by Thisisu ]
[ Version 6.1.3 (03.23.2014:1) ]
[ Information about this tool can be found at ]
[ www.thisisudax.org ]
[ ]
[ ]
[ Please save any work in your browsers before proceeding. ]
[ Your desktop may temporarily disappear during this scan. ]
[ A Windows Explorer window may also open. ]
[ These actions are normal. Don't panic. ]
[ ]
[ ** DISCLAIMER ** ]
[ ]
[ This software is provided "as is" without ]
[ warranty of any kind. You may use this software ]
[ at your own risk. ]
[ ]
[ Click the [X] in the top-right corner of this window ]
[ if you wish to exit. Otherwise, ]
================================================================
Press any key to continue . . .
Creating a registry backup
Checking Startup
Checking Modules
A bad module has been detected!
A reboot is required to remove modules.
Press 'y' to reboot now
Press 'n' to reboot later
Reboot now? [y,n] N
Checking Processes
Checking Services
I have not executed its instructions to reboot as you did not mention that I should, should I ? And given that I must go to bed now and await your reply, will I be able to just pick up where i left off here ?
Best regards, Wendy.
Ps. I shall also have to look at the obtaining an antivirus program tomorrow, reading before hand the text links you suggested.