Computer and internet run slow. Please help. New thread with link.

[jeromez48]

Hello Juliet,

I used the FRST tool and the Delfix tool as you suggested. No problems.

As far as the audio/video sync problem, I have not been clear.

Youtube works perfectly. It is others that have streaming that has problems. CNN, NBC, Comcast sports, etc., are the ones out of sync.

I do not have Firefox and have never used it.

The Google support page seems to be for those who make their own videos. I do not. I do not have any of the editing programs it refers to.

Sorry if I confused you.

Happy Sunday,

Jerry

[jeromez48]

Hello Juliet,

I found this log, which I think is what you were looking for.

[i] 14-03-30 01:21:15 Quarantine Start purge items older than 3/31/2014...
[i] 14-03-30 01:21:32 Quarantine Purged Yontoo.Pagerage: All detected items of product - 2014-03-28 13:54:08
[i] 14-03-30 01:21:32 Quarantine Purged Windows: All detected items of product - 2014-03-28 14:52:56
[i] 14-03-30 01:21:32 Quarantine Purged Windows: All detected items of product - 2014-03-28 13:54:18
[i] 14-03-30 01:21:32 Quarantine Purged Windows.OpenWith: All detected items of product - 2014-03-28 13:54:18
[i] 14-03-30 01:21:32 Quarantine Purged Windows Media SDK: All detected items of product - 2014-03-28 13:54:56
[i] 14-03-30 01:21:33 Quarantine Purged Windows Media SDK: All detected items of product - 2014-03-28 13:54:18
[i] 14-03-30 01:21:33 Quarantine Purged Windows Explorer: All detected items of product - 2014-03-28 14:52:56
[i] 14-03-30 01:21:33 Quarantine Purged Windows Explorer: All detected items of product - 2014-03-28 13:54:18
[i] 14-03-30 01:21:33 Quarantine Purged Win32.Downloader.gen: All detected items of product - 2014-03-28 13:54:10
[i] 14-03-30 01:21:33 Quarantine Purged WebTrends live: All detected items of product - 2014-03-28 13:54:11
[i] 14-03-30 01:21:33 Quarantine Purged W3i.IQ5.fraud: All detected items of product - 2014-03-28 13:54:10
[i] 14-03-30 01:21:33 Quarantine Purged USTechSupport.MyCleanPC: All detected items of product - 2014-03-28 13:54:11
[i] 14-03-30 01:21:33 Quarantine Purged Statcounter: All detected items of product - 2014-03-28 13:54:12
[i] 14-03-30 01:21:33 Quarantine Purged myPCBackup: All detected items of product - 2014-03-28 13:54:11
[i] 14-03-30 01:21:33 Quarantine Purged MS Search Assistant: All detected items of product - 2014-03-28 13:54:18
[i] 14-03-30 01:21:33 Quarantine Purged MS Regedit: All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:33 Quarantine Purged MS Office 9.0: All detected items of product - 2014-03-30 01:05:27
[i] 14-03-30 01:21:33 Quarantine Purged MS Office 9.0: All detected items of product - 2014-03-28 13:54:13
[i] 14-03-30 01:21:33 Quarantine Purged MS Office 9.0 (Word): All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:33 Quarantine Purged MS Office 9.0 (Start Assistant): All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:33 Quarantine Purged MS Office 9.0 (Excel): All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:33 Quarantine Purged MS Office 11.0 (Picture Manager): All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:33 Quarantine Purged MS Office 11.0 (Outlook): All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:33 Quarantine Purged MS Media Player: All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:33 Quarantine Purged MS Management Console: All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:33 Quarantine Purged MS Frontpage: All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:33 Quarantine Purged MS DirectInput: All detected items of product - 2014-03-28 14:52:55
[i] 14-03-30 01:21:33 Quarantine Purged MS DirectInput: All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:33 Quarantine Purged MS DirectDraw: All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:33 Quarantine Purged MS Direct3D: All detected items of product - 2014-03-28 13:54:17
[i] 14-03-30 01:21:34 Quarantine Purged MediaPlex: All detected items of product - 2014-03-30 01:05:22
[i] 14-03-30 01:21:34 Quarantine Purged MediaPlex: All detected items of product - 2014-03-30 00:59:17
[i] 14-03-30 01:21:34 Quarantine Purged MediaPlex: All detected items of product - 2014-03-28 13:54:12
[i] 14-03-30 01:21:34 Quarantine Purged Macromedia.FlashPlayer.Cookies: All detected items of product - 2014-03-28 13:54:11
[i] 14-03-30 01:21:34 Quarantine Purged Internet Explorer: All detected items of product - 2014-03-28 13:54:14
[i] 14-03-30 01:21:34 Quarantine Purged iCrossRider: All detected items of product - 2014-03-28 13:54:11
[i] 14-03-30 01:21:34 Quarantine Purged History: All detected items of product - 2014-03-30 01:08:39
[i] 14-03-30 01:21:34 Quarantine Purged History: All detected items of product - 2014-03-30 01:06:18
[i] 14-03-30 01:21:34 Quarantine Purged History: All detected items of product - 2014-03-28 14:52:56
[i] 14-03-30 01:21:34 Quarantine Purged History: All detected items of product - 2014-03-28 13:54:19
[i] 14-03-30 01:21:34 Quarantine Purged DoubleClick: All detected items of product - 2014-03-30 01:05:23
[i] 14-03-30 01:21:34 Quarantine Purged DoubleClick: All detected items of product - 2014-03-30 00:59:18
[i] 14-03-30 01:21:34 Quarantine Purged DoubleClick: All detected items of product - 2014-03-28 13:54:11
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 14:54:23
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 14:53:10
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 14:52:55
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 14:01:43
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 13:59:23
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 13:58:58
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 13:58:08
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 13:57:37
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 13:56:58
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 13:55:51
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 13:54:55
[i] 14-03-30 01:21:34 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-28 13:54:06
[i] 14-03-30 01:21:34 Quarantine Purged Cookie: All detected items of product - 2014-03-30 01:08:39
[i] 14-03-30 01:21:35 Quarantine Purged Cookie: All detected items of product - 2014-03-30 01:05:27
[i] 14-03-30 01:21:35 Quarantine Purged Common Dialogs: All detected items of product - 2014-03-28 13:54:13
[i] 14-03-30 01:21:35 Quarantine Purged Claro.Toolbar: All detected items of product - 2014-03-28 13:54:06
[i] 14-03-30 01:21:35 Quarantine Purged CasaleMedia: All detected items of product - 2014-03-30 01:05:24
[i] 14-03-30 01:21:35 Quarantine Purged CasaleMedia: All detected items of product - 2014-03-30 00:59:19
[i] 14-03-30 01:21:35 Quarantine Purged Cache: All detected items of product - 2014-03-30 01:08:39
[i] 14-03-30 01:21:35 Quarantine Purged Cache: All detected items of product - 2014-03-30 01:06:18
[i] 14-03-30 01:21:35 Quarantine Purged Cache: All detected items of product - 2014-03-28 14:52:56
[i] 14-03-30 01:21:35 Quarantine Purged Cache: All detected items of product - 2014-03-28 13:54:18
[i] 14-03-30 01:21:35 Quarantine Purged BurstMedia: All detected items of product - 2014-03-28 13:54:12
[i] 14-03-30 01:21:35 Quarantine Purged Babylon.Toolbar: All detected items of product - 2014-03-28 14:52:55
[i] 14-03-30 01:21:35 Quarantine Purged Babylon.Toolbar: All detected items of product - 2014-03-28 13:54:05
[i] 14-03-30 01:21:35 Quarantine Purged Ask.MyGlobalSearch: All detected items of product - 2014-03-28 13:54:11
[i] 14-03-30 01:21:35 Quarantine Purged Ad.SupremeSavings: All detected items of product - 2014-03-28 13:54:08
[i] 14-03-30 01:21:35 Quarantine Purged Ad.GiantSavings: All detected items of product - 2014-03-28 13:54:08
[i] 14-03-30 01:21:35 Quarantine Purged 1ClickDownload: All detected items of product - 2014-03-28 13:54:08
[i] 14-03-30 01:21:36 Quarantine Finished purge items older than 3/31/2014.
[i] 14-03-30 01:29:10 Quarantine Start purge selected items...
[i] 14-03-30 01:29:15 Quarantine Purged History: All detected items of product - 2014-03-30 01:28:22
[i] 14-03-30 01:29:19 Quarantine Purged Cookie: All detected items of product - 2014-03-30 01:28:21
[i] 14-03-30 01:29:22 Quarantine Purged Cache: All detected items of product - 2014-03-30 01:28:21
[i] 14-03-30 01:29:22 Quarantine Finished purge selected items.
[i] 14-04-02 14:49:59 Quarantine Start purge selected items...
[i] 14-04-02 14:50:06 Quarantine Purged Windows: All detected items of product - 2014-04-02 14:44:36
[i] 14-04-02 14:50:06 Quarantine Purged Windows: All detected items of product - 2014-04-01 01:37:47
[i] 14-04-02 14:50:06 Quarantine Purged Windows: All detected items of product - 2014-03-31 23:57:54
[i] 14-04-02 14:50:06 Quarantine Purged Windows: All detected items of product - 2014-03-30 12:54:14
[i] 14-04-02 14:50:06 Quarantine Purged Windows.OpenWith: All detected items of product - 2014-04-02 14:44:36
[i] 14-04-02 14:50:06 Quarantine Purged Windows.OpenWith: All detected items of product - 2014-03-30 12:54:14
[i] 14-04-02 14:50:06 Quarantine Purged Windows Media SDK: All detected items of product - 2014-04-02 14:44:36
[i] 14-04-02 14:50:06 Quarantine Purged Windows Media SDK: All detected items of product - 2014-03-31 23:57:55
[i] 14-04-02 14:50:06 Quarantine Purged Windows Media SDK: All detected items of product - 2014-03-30 12:54:14
[i] 14-04-02 14:50:06 Quarantine Purged Windows Explorer: All detected items of product - 2014-04-02 14:44:36
[i] 14-04-02 14:50:06 Quarantine Purged Windows Explorer: All detected items of product - 2014-04-01 01:37:48
[i] 14-04-02 14:50:06 Quarantine Purged Windows Explorer: All detected items of product - 2014-03-31 23:57:54
[i] 14-04-02 14:50:06 Quarantine Purged Windows Explorer: All detected items of product - 2014-03-30 12:54:14
[i] 14-04-02 14:50:06 Quarantine Purged MS Office 9.0: All detected items of product - 2014-04-02 14:44:36
[i] 14-04-02 14:50:06 Quarantine Purged MS Office 9.0 (Excel): All detected items of product - 2014-04-02 14:44:36
[i] 14-04-02 14:50:06 Quarantine Purged MS Office 9.0 (Excel): All detected items of product - 2014-03-30 12:54:14
[i] 14-04-02 14:50:06 Quarantine Purged MS DirectInput: All detected items of product - 2014-04-02 14:44:36
[i] 14-04-02 14:50:06 Quarantine Purged MS DirectInput: All detected items of product - 2014-04-01 01:37:47
[i] 14-04-02 14:50:06 Quarantine Purged MS DirectInput: All detected items of product - 2014-03-31 23:57:54
[i] 14-04-02 14:50:06 Quarantine Purged MS DirectInput: All detected items of product - 2014-03-30 12:54:14
[i] 14-04-02 14:50:06 Quarantine Purged MS DirectDraw: All detected items of product - 2014-04-02 14:44:36
[i] 14-04-02 14:50:06 Quarantine Purged MS DirectDraw: All detected items of product - 2014-04-01 01:37:47
[i] 14-04-02 14:50:06 Quarantine Purged MS DirectDraw: All detected items of product - 2014-03-31 23:57:54
[i] 14-04-02 14:50:06 Quarantine Purged MS DirectDraw: All detected items of product - 2014-03-30 12:54:14
[i] 14-04-02 14:50:06 Quarantine Purged MS Direct3D: All detected items of product - 2014-04-02 14:44:36
[i] 14-04-02 14:50:06 Quarantine Purged MS Direct3D: All detected items of product - 2014-03-31 23:57:54
[i] 14-04-02 14:50:06 Quarantine Purged MS Direct3D: All detected items of product - 2014-03-30 12:54:14
[i] 14-04-02 14:50:06 Quarantine Purged MediaPlex: All detected items of product - 2014-03-31 23:57:53
[i] 14-04-02 14:50:06 Quarantine Purged MediaPlex: All detected items of product - 2014-03-30 12:54:13
[i] 14-04-02 14:50:06 Quarantine Purged History: All detected items of product - 2014-04-02 14:44:37
[i] 14-04-02 14:50:06 Quarantine Purged History: All detected items of product - 2014-04-01 01:37:48
[i] 14-04-02 14:50:06 Quarantine Purged History: All detected items of product - 2014-03-31 23:57:55
[i] 14-04-02 14:50:06 Quarantine Purged History: All detected items of product - 2014-03-30 12:54:14
[i] 14-04-02 14:50:06 Quarantine Purged FastClick: All detected items of product - 2014-04-02 14:44:35
[i] 14-04-02 14:50:06 Quarantine Purged FastClick: All detected items of product - 2014-03-31 23:57:54
[i] 14-04-02 14:50:06 Quarantine Purged DoubleClick: All detected items of product - 2014-04-02 14:44:32
[i] 14-04-02 14:50:06 Quarantine Purged DoubleClick: All detected items of product - 2014-03-31 23:57:52
[i] 14-04-02 14:50:06 Quarantine Purged DoubleClick: All detected items of product - 2014-03-30 12:54:13
[i] 14-04-02 14:50:06 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-04-02 14:47:41
[i] 14-04-02 14:50:06 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-04-02 14:46:04
[i] 14-04-02 14:50:07 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-04-02 14:44:32
[i] 14-04-02 14:50:07 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-04-01 01:37:47
[i] 14-04-02 14:50:07 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-31 23:58:08
[i] 14-04-02 14:50:07 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-31 23:57:52
[i] 14-04-02 14:50:07 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-30 12:55:45
[i] 14-04-02 14:50:07 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-30 12:55:05
[i] 14-04-02 14:50:07 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-30 12:54:31
[i] 14-04-02 14:50:07 Quarantine Purged Delta.Toolbar: All detected items of product - 2014-03-30 12:54:12
[i] 14-04-02 14:50:07 Quarantine Purged Cookie: All detected items of product - 2014-04-02 14:44:37
[i] 14-04-02 14:50:07 Quarantine Purged Cookie: All detected items of product - 2014-04-01 01:37:48
[i] 14-04-02 14:50:07 Quarantine Purged Cookie: All detected items of product - 2014-03-31 23:57:55
[i] 14-04-02 14:50:07 Quarantine Purged Cookie: All detected items of product - 2014-03-30 12:54:14
[i] 14-04-02 14:50:07 Quarantine Purged CasaleMedia: All detected items of product - 2014-04-02 14:44:35
[i] 14-04-02 14:50:07 Quarantine Purged Cache: All detected items of product - 2014-04-02 14:44:36
[i] 14-04-02 14:50:07 Quarantine Purged Cache: All detected items of product - 2014-04-01 01:37:48
[i] 14-04-02 14:50:07 Quarantine Purged Cache: All detected items of product - 2014-03-31 23:57:55
[i] 14-04-02 14:50:07 Quarantine Purged Cache: All detected items of product - 2014-03-30 12:54:14
[i] 14-04-02 14:50:07 Quarantine Purged BurstMedia: All detected items of product - 2014-03-31 23:57:54
[i] 14-04-02 14:50:07 Quarantine Finished purge selected items.

Thanks,
Jerry

[Juliet]

All I can do is try to research for the problem.

http://forums.comcast.com/t5/Channel...g/td-p/1364331
1. Please make sure you are running the most recent version of flash. To confirm, please go to this page to download the most recent version:
http://get.adobe.com/flashplayer/

2. Navigate your browser to: http://www.macromedia.com/support/do...manager03.html



3. Make sure "Allow third-party Flash content to store data on your computer" and "Store common Flash components to reduce download times" options are both checked.



4. Move the "Specify the amount of disk space..." slider to 100 KB.



5. Navigate your browser to: http://www.macromedia.com/support/do...manager07.html



6. Clear the Flash Player Cache by pushing the "Delete all sites" button.

7. Make sure your third party cookies are enabled:
INTERNET EXPLORER (FOR PC USERS)

-->Click on Tools

--> Internet Options

--> Privacy Tab

--> Click the Advanced button in center of page

--> Make sure the radio button next to Accept is checked below “First-party Cookies” and “Third-party Cookies”

--> Click “OK”

CHROME BROWSER (FOR PC USERS)

Click on the wrench at the top right of the screen

--> Settings

--> Scroll to bottom of page and click on “Show Advanced Settings”

--> Privacy – Click on “Content Settings”

--> Cookies – Check “Allow local data to be set” also make sure “Block third-party cookies and site data” IS NOT CHECKED.

--> Click “ok” at bottom of page.

8. Close your browser and then reopen your browser.

[jeromez48]

Hello Juliet,

I have followed your instructions. Here is a log:

Your Google Chrome browser already includes Adobe® Flash® Player built-in.
Google Chrome will automatically update when new versions of Flash Player
are available.

http://forums.comcast.com/t5/Channel...g/td-p/1364331 -
This has only to do with problems related to Olympics streaming. And all it says is Comcast will open a ticket. Typical Comcast.

When I got to the "delete all sites" button Flash player, there was a huge amount of sites. It took a while for them to delete. Everything else was already set as you recommended.

The video/audio problem is partially solved. Although it is still out of sync, it's not as bad and the audio no longer sounds as if it is still "under water."

Task manager shows 100% CPU use, with various high percentages used by several different listings of Chrome. Nothing else shows much usage. Hmmmm????

Thanks,

Jerry

[Juliet]

reboot and let's see what it does.

[jeromez48]

Hello Juliet,

I hate to say it, but rebooting seems to have returned the old problems. Audio/video WAY out of sync, audio sounds like it's under water.

I would try uninstalling/reinstalling Chrome, but it's the same on IE.

So frustrating. Your patience and persistence is amazing.

Thanks,
Jerry

[Juliet]

Wish I had a direct answer to this, I don't.

Let me supply you with articles to read over with the hope one will fix yours.

http://www.sevenforums.com/sound-aud...nderwater.html
http://www.sevenforums.com/sound-aud...istortion.html

http://www.sevenforums.com/sound-aud...nderwater.html

[Juliet]

Let's try to disable start ups to prevent to many items running in the background

Download HijackThis

• Go Here to download HijackThis program
• Save HijackThis to your desktop.
• Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
• Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
• copy and paste hijackthis report into the topic

[jeromez48]

Hi Juliet,

I went to the sites you suggested. It seems they want to sell something that either fixes the registry or updates the drivers. I was on the windows update site just recently and it didn't want to update any drivers. I think your fixes checked the registry. Am I right? The company (same for both fixes) is called RegCurePro.

Do you know anything about them? Their page states they are a gold application developer for Windows.

Once again, thanks for all your help!!!!

Jerry

[Juliet]

Windows7 forum doesn't try to sell anything. What I saw were instructions to settle issues like your describing. And, I would never tell anyone to download and use RegCurePro, thats a tool we tell people to remove.