Computer and internet run slow. Please help. New thread with link.

[jeromez48]

Hello Juliet,

Thanks for your prompt reply! I appreciate your advice and will re-read the forums to see if I can help myself.

I will continue to keep you updated!

Kind regards,

Jerry

[Juliet]

[jeromez48]

Hello Juliet,

Both my internet and computer speeds are much improved. However, I still have a problem with Shockwave crashing and audio/video sync.

Do you think it would help if I uninstalled and reinstalled Chrome? If so, are the favorites and settings stored in the cloud or do I need to back them up?

Thanks,
Jerry

[Juliet]

Let's try this

to reset Chrome back to defaults to completely clear out what is going on.

We can keep the bookmarks by exporting them - Export Bookmarks


Then I need you to go Google Sync and sign into your account

scroll down untill you see the "Stop and Clear" button and click on button

At the prompt click on "Ok"

Now we need to uninstall chrome

I want you to uninstall Chrome and if asked about user data or settings then remove this also restart the computer and reinstall chrome, You can download The latest version from here - Google Chrome

After you have Chrome reinstalled please check things out and let me know how it is doing.

[Juliet]

Glad we could help.

Since this issue appears resolved ... this Topic is closed.