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Thread: Trojan horse FakeAV unable to be deleted by AVG 2011 Free Edition

  1. #21
    Malware Team-Emeritus
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    Default

    Hi Holsten87,

    With the degree of fragmentation it might prove a bit difficult. Let's try this third party defrag tool and see if it works any better.

    Auslogics Disk Defrag Free

    • Download here
    • Install and run
    • Post back after you have completed

    =========================
    OCD
    ----------
    Graduate of WTT Classroom
    Member of UNITE

    Threads will be closed if no response after 5 days

  2. #22
    Member
    Join Date
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    Default

    Hi OCD,

    Thank you for you patience thus far. This defrag worked and got the fragmentation down to 35%.

  3. #23
    Malware Team-Emeritus
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    Default

    Hi Holsten87,

    With the degree of fragmentation you will probably need to run the Auslogics program multiple times to bring that number down. Be sure to reboot after each run.

    Please run it two (2) more times and make note of the percent of fragmentation after each run. Report back with the results.
    OCD
    ----------
    Graduate of WTT Classroom
    Member of UNITE

    Threads will be closed if no response after 5 days

  4. #24
    Member
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    Jun 2014
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    Default

    Hi OCD,

    First run: 30%
    Second run: 28%
    Results:
    118 297371 / 298219 7.35 MB OK C:\Windows\Prefetch\ReadyBoot\Trace8.fx
    3 2928 / 2934 22.41 KB OK C:\ProgramData\AVG10\log\avgns.log
    3 177392 / 177712 384.00 KB OK C:\Windows\System32\LogFiles\Scm\SCM.EVM
    2 33739 / 33776 146.83 KB OK C:\Windows\SoftwareDistribution\ReportingEvents.log
    2 39038 / 39134 384.00 KB OK C:\ProgramData\AVG10\scanlogs
    4 93751 / 93841 359.14 KB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\jetpack\firefox@ghostery.com\simple-storage\store.json
    11 33776 / 33826 198.43 KB OK C:\Users\Holly Chapman\AppData\Roaming\ioloGovernor\logs\iologvr.log
    2 101565 / 101657 365.09 KB OK C:\ProgramData\AVG10\log\fixcfg.log
    9 624160 / 628384 16.50 MB OK C:\Windows\System32\WDI\LogFiles\BootCKCL.etl
    7 6249 / 6256 28.00 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows
    3 130321 / 130508 744.37 KB OK C:\ProgramData\AVG10\log\avgtdi.log
    16 176825 / 177065 912.58 KB OK C:\ProgramData\AVG10\log\avgsched.log
    2 186775 / 187026 0.98 MB OK C:\ProgramData\AVG10\log\avgwd.log.2
    2 190988 / 191351 1.41 MB OK C:\ProgramData\Kodak\Inkjet Logging\Kodak Statistics Log.html
    4 224855 / 225199 1.33 MB OK C:\Windows\WindowsUpdate.log
    2 349807 / 351121 5.13 MB OK C:\Windows\Logs\CBS\CBS.log
    48 131092 / 131303 5.08 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report08c471b6\Microsoft Windows Search Filter Host_1.kdmp
    2 377311 / 379021 5.68 MB OK C:\ProgramData\AVG10\log\IDP\log\avgtray_idp_Holly Chapman.log
    2 1809 / 1811 4.24 KB OK C:\Users\Holly Chapman\AppData\Local\Last.fm\Client\WinampPlugin.log
    4 615175 / 617207 7.94 MB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\zotero\zotero.sqlite
    3 628384 / 631531 12.29 MB OK C:\Windows\inf\setupapi.app.log
    3 37311 / 37343 99.27 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Crwl0.gthr
    2 14176 / 14199 90.87 KB OK C:\ProgramData\AVG10\log\avgsrm.log
    2 301297 / 302305 3.94 MB OK C:\Windows\System32\WDI\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{4dfcdfe0-8ba5-4067-8293-e1dc42af8491}\ksnapshot.etl
    15 1224487 / 1265471 160.09 MB free space not found C:\Windows\System32\drivers\AVG\incavi.avm
    4 1474064 / 1531787 225.48 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E13.Arrival.Departure.720p.WEB-DL.x264.AAC.mp4
    3 1555839 / 1609307 208.86 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E04.House.Call.720p.WEB-DL.x264.AAC.mp4
    5 4789 / 4794 20.00 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles
    3 2253108 / 2301564 189.28 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E09.On.the.Carpet.720p.WEB-DL.x264.AAC.mp4
    2 2348926 / 2411567 244.69 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E01.White.Elephant.720p.WEB-DL.x264.AAC.mp4
    2 2416418 / 2469997 209.29 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E02.A.Kiss.While.Dying.720p.WEB-DL.x264.AAC.mp4
    4 2735604 / 2810150 291.19 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E05.Southbound.and.Down.720p.WEB-DL.x264.AAC.mp4
    3 2906883 / 2960055 207.70 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E07.Smugglers.Blues.720p.WEB-DL.x264.AAC.mp4
    2 2943074 / 3022114 308.75 MB free space not found C:\Users\Holly Chapman\Videos\Veoh\WatchNow\3222f701637b46ac6fc8c3f04dd523983b2b7826
    2 2988089 / 3036392 188.68 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E03.A.Debt.of.Honor.720p.WEB-DL.x264.AAC.mp4
    2 1811 / 1813 8.00 KB OK C:\Users\Holly Chapman\AppData\Local\Mozilla\Firefox\Profiles\7lqvfta1.default\safebrowsing
    12 631531 / 634535 11.73 MB OK C:\ProgramData\AVG10\Chjw\5074966d74965616\avgcchmf.dat
    46 149365 / 149554 3.80 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report08c471b6\Microsoft Windows Search Protocol Host_0.hdmp
    27 5174230 / 5461103 1.09 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140213\152834.avi
    4 5349588 / 5419819 274.34 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E08.The.Rules.of.Extraction.720p.WEB-DL.x264.AAC.mp4
    86 7832101 / 8428497 2.28 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20121118\203401.avi
    43 124615 / 124796 3.69 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0890c8ad\Microsoft Windows Search Protocol Host_0.hdmp
    4 9396818 / 9452556 217.72 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E12.Filibuster.720p.WEB-DL.x264.AAC.mp4
    6 106872 / 106973 403.59 KB OK C:\Users\Holly Chapman\AppData\Local\Temp\be29e7f1-71ae-4703-50cb-1d52be512f51\twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll
    3 10266052 / 10320841 214.02 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E06.Baby.Shower.720p.WEB-DL.x264.AAC.mp4
    6 391555 / 392944 5.42 MB OK C:\ProgramData\AVG10\Chjw\5074966d74965616\avgcchff.dat
    4 11898030 / 11954455 220.41 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E10.Palace.Intrigue.Part.1.720p.WEB-DL.x264.AAC.mp4
    4 12041404 / 12099014 225.04 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E11.Palace.Intrigue.Part.2.720p.WEB-DL.x264.AAC.mp4
    57 196904 / 197180 5.67 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0890c8ad\Microsoft Windows Search Filter Host_1.kdmp
    16 14707108 / 14780262 285.75 MB free space not found C:\Windows\winsxs\ManifestCache\6.0.6002.18005_001c11ba_blobs.bin
    13 15752723 / 15914994 633.87 MB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20120212\204239.avi
    19 15952723 / 16196266 951.34 MB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140323\125335.avi
    2 751437 / 757301 22.91 MB OK C:\Windows\System32\config\SM Registry Backup\04-07-2013 11.52.14\SYSTEM
    10 17021298 / 17209392 734.74 MB free space not found C:\Users\Holly Chapman\Videos\vzqtaxqevvew.avi
    74 18220600 / 18851427 2.41 GB unmovable file C:\System Volume Information\{087f93e5-0abe-11e4-bc19-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    12 18923476 / 19006836 325.63 MB unmovable file C:\System Volume Information\{a001cdbc-0c38-11e4-876b-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    30 18960776 / 19286859 1.24 GB unmovable file C:\System Volume Information\{0937db07-0b75-11e4-9518-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2 156240 / 156432 256.00 KB OK C:\Users\Holly Chapman\ntuser.dat.LOG1
    71 20635904 / 21387416 2.87 GB unmovable file C:\System Volume Information\{a001cdd0-0c38-11e4-876b-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    125 21082428 / 22388025 4.98 GB unmovable file C:\System Volume Information\{c39349d9-0d06-11e4-83bd-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    3 138196 / 138333 545.54 KB OK C:\ProgramData\AVG10\log\commonpriv.log
    4 189355 / 189597 965.78 KB OK C:\ProgramData\AVG10\log\avgui.log
    2 270007 / 270666 2.57 MB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\adblockplus\elemhide.css
    4 329613 / 330481 3.39 MB OK C:\Users\Holly Chapman\AppData\Local\Mozilla\Firefox\Profiles\7lqvfta1.default\startupCache\startupCache.4.little
    2 85945 / 86009 249.75 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Crwl2.gthr
    7 21687972 / 21769373 317.97 MB free space not found C:\Users\Holly Chapman\AppData\Roaming\AVG\Rescue\PC Tuneup 2011\110203172053574.rsc
    4 21779281 / 21840211 238.01 MB free space not found C:\Windows\SoftwareDistribution\DataStore\DataStore.edb
    63 22022124 / 22546817 2.00 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140113\150716.avi
    39 22340840 / 22701270 1.37 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20130530\201340.avi
    43 22943026 / 23044717 397.23 MB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140119\185408.avi
    46 23469669 / 23767039 1.13 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140213\152446.avi
    57 24372619 / 24859493 1.86 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20120212\202922.avi
    54 25384685 / 25934671 2.10 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20121118\201650.avi
    4 26232042 / 26273010 160.03 MB free space not found C:\ProgramData\AVG10\update\backup\incavi.avm
    2 757301 / 766009 34.02 MB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb
    7 29101559 / 29183054 318.34 MB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140113\152804.avi
    2 171384 / 171573 754.45 KB OK C:\ProgramData\AVG10\log\avgchjw.log
    3 142538 / 142673 538.53 KB OK C:\ProgramData\AVG10\log\vault.log
    9 109301 / 109415 450.82 KB OK C:\ProgramData\AVG10\log\avgcore.log
    6 221070 / 221321 0.98 MB OK C:\ProgramData\AVG10\log\avgwd.log.1
    2 92685 / 92749 254.05 KB OK C:\ProgramData\AVG10\log\avgwdsvc.log
    3 194090 / 194298 781.31 KB OK C:\ProgramData\AVG10\log\avgwd.log
    2 198061 / 198259 785.59 KB OK C:\ProgramData\Kodak\Inkjet Logging\Automation Log.html
    3 178917 / 179109 767.17 KB OK C:\ProgramData\AVG10\log\avgchjwsrv.log
    7 149583 / 149759 688.46 KB OK C:\ProgramData\AVG10\log\avgrs.log
    2 351121 / 352433 4.06 MB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\0001001C.ci
    4 149121 / 149249 453.23 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Crwl3.gthr
    4 212996 / 213204 780.49 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Crwl4.gthr

  5. #25
    Malware Team-Emeritus
    Join Date
    Sep 2012
    Location
    Florida, USA
    Posts
    1,161

    Default

    Hi Holsten87,

    OK, that's what I needed to see. You have quite a few .avi files on your list. When you download large movie files they inevitably get some degree of fragmentation during the process. What I have done is highlighted some of the larger files. If you can either delete them if they are no longer needed or move them to an external hard drive that would help. If we can reduce some of these larger files and then re-run the defrag tool maybe we can get that number down significantly.

    I have gone through and color coded some of the entries that should be addressed.

    Green - not very large, but still should delete or more if possible
    Red - these should definitely be addressed
    Purple - these are system restore information that in not movable, but when we are done we can remove some of the old restore points which should correct this.

    Quote Originally Posted by Holsten87 View Post
    Hi OCD,

    First run: 30%
    Second run: 28%
    Results:
    118 297371 / 298219 7.35 MB OK C:\Windows\Prefetch\ReadyBoot\Trace8.fx
    3 2928 / 2934 22.41 KB OK C:\ProgramData\AVG10\log\avgns.log
    3 177392 / 177712 384.00 KB OK C:\Windows\System32\LogFiles\Scm\SCM.EVM
    2 33739 / 33776 146.83 KB OK C:\Windows\SoftwareDistribution\ReportingEvents.log
    2 39038 / 39134 384.00 KB OK C:\ProgramData\AVG10\scanlogs
    4 93751 / 93841 359.14 KB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\jetpack\firefox@ghostery.com\simple-storage\store.json
    11 33776 / 33826 198.43 KB OK C:\Users\Holly Chapman\AppData\Roaming\ioloGovernor\logs\iologvr.log
    2 101565 / 101657 365.09 KB OK C:\ProgramData\AVG10\log\fixcfg.log
    9 624160 / 628384 16.50 MB OK C:\Windows\System32\WDI\LogFiles\BootCKCL.etl
    7 6249 / 6256 28.00 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows
    3 130321 / 130508 744.37 KB OK C:\ProgramData\AVG10\log\avgtdi.log
    16 176825 / 177065 912.58 KB OK C:\ProgramData\AVG10\log\avgsched.log
    2 186775 / 187026 0.98 MB OK C:\ProgramData\AVG10\log\avgwd.log.2
    2 190988 / 191351 1.41 MB OK C:\ProgramData\Kodak\Inkjet Logging\Kodak Statistics Log.html
    4 224855 / 225199 1.33 MB OK C:\Windows\WindowsUpdate.log
    2 349807 / 351121 5.13 MB OK C:\Windows\Logs\CBS\CBS.log
    48 131092 / 131303 5.08 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report08c471b6\Microsoft Windows Search Filter Host_1.kdmp
    2 377311 / 379021 5.68 MB OK C:\ProgramData\AVG10\log\IDP\log\avgtray_idp_Holly Chapman.log
    2 1809 / 1811 4.24 KB OK C:\Users\Holly Chapman\AppData\Local\Last.fm\Client\WinampPlugin.log
    4 615175 / 617207 7.94 MB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\zotero\zotero.sqlite
    3 628384 / 631531 12.29 MB OK C:\Windows\inf\setupapi.app.log
    3 37311 / 37343 99.27 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Crwl0.gthr
    2 14176 / 14199 90.87 KB OK C:\ProgramData\AVG10\log\avgsrm.log
    2 301297 / 302305 3.94 MB OK C:\Windows\System32\WDI\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{4dfcdfe0-8ba5-4067-8293-e1dc42af8491}\ksnapshot.etl
    15 1224487 / 1265471 160.09 MB free space not found C:\Windows\System32\drivers\AVG\incavi.avm
    4 1474064 / 1531787 225.48 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E13.Arrival.Departure.720p.WEB-DL.x264.AAC.mp4
    3 1555839 / 1609307 208.86 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E04.House.Call.720p.WEB-DL.x264.AAC.mp4

    5 4789 / 4794 20.00 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles
    3 2253108 / 2301564 189.28 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E09.On.the.Carpet.720p.WEB-DL.x264.AAC.mp4
    2 2348926 / 2411567 244.69 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E01.White.Elephant.720p.WEB-DL.x264.AAC.mp4
    2 2416418 / 2469997 209.29 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E02.A.Kiss.While.Dying.720p.WEB-DL.x264.AAC.mp4
    4 2735604 / 2810150 291.19 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E05.Southbound.and.Down.720p.WEB-DL.x264.AAC.mp4
    3 2906883 / 2960055 207.70 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E07.Smugglers.Blues.720p.WEB-DL.x264.AAC.mp4
    2 2943074 / 3022114 308.75 MB free space not found C:\Users\Holly Chapman\Videos\Veoh\WatchNow\3222f701637b46ac6fc8c3f04dd523983b2b7826
    2 2988089 / 3036392 188.68 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E03.A.Debt.of.Honor.720p.WEB-DL.x264.AAC.mp4

    2 1811 / 1813 8.00 KB OK C:\Users\Holly Chapman\AppData\Local\Mozilla\Firefox\Profiles\7lqvfta1.default\safebrowsing
    12 631531 / 634535 11.73 MB OK C:\ProgramData\AVG10\Chjw\5074966d74965616\avgcchmf.dat
    46 149365 / 149554 3.80 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report08c471b6\Microsoft Windows Search Protocol Host_0.hdmp
    27 5174230 / 5461103 1.09 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140213\152834.avi
    4 5349588 / 5419819 274.34 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E08.The.Rules.of.Extraction.720p.WEB-DL.x264.AAC.mp4
    86 7832101 / 8428497 2.28 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20121118\203401.avi
    43 124615 / 124796 3.69 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0890c8ad\Microsoft Windows Search Protocol Host_0.hdmp
    4 9396818 / 9452556 217.72 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E12.Filibuster.720p.WEB-DL.x264.AAC.mp4
    6 106872 / 106973 403.59 KB OK C:\Users\Holly Chapman\AppData\Local\Temp\be29e7f1-71ae-4703-50cb-1d52be512f51\twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll
    3 10266052 / 10320841 214.02 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E06.Baby.Shower.720p.WEB-DL.x264.AAC.mp4
    6 391555 / 392944 5.42 MB OK C:\ProgramData\AVG10\Chjw\5074966d74965616\avgcchff.dat
    4 11898030 / 11954455 220.41 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E10.Palace.Intrigue.Part.1.720p.WEB-DL.x264.AAC.mp4
    4 12041404 / 12099014 225.04 MB free space not found C:\Users\Holly Chapman\Desktop\Archer.2009.S05E01-13.720p.WEB-DL.x264.AAC\Archer.2009.S05E11.Palace.Intrigue.Part.2.720p.WEB-DL.x264.AAC.mp4

    57 196904 / 197180 5.67 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0890c8ad\Microsoft Windows Search Filter Host_1.kdmp
    16 14707108 / 14780262 285.75 MB free space not found C:\Windows\winsxs\ManifestCache\6.0.6002.18005_001c11ba_blobs.bin
    13 15752723 / 15914994 633.87 MB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20120212\204239.avi
    19 15952723 / 16196266 951.34 MB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140323\125335.avi

    2 751437 / 757301 22.91 MB OK C:\Windows\System32\config\SM Registry Backup\04-07-2013 11.52.14\SYSTEM
    10 17021298 / 17209392 734.74 MB free space not found C:\Users\Holly Chapman\Videos\vzqtaxqevvew.avi
    74 18220600 / 18851427 2.41 GB unmovable file C:\System Volume Information\{087f93e5-0abe-11e4-bc19-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    12 18923476 / 19006836 325.63 MB unmovable file C:\System Volume Information\{a001cdbc-0c38-11e4-876b-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    30 18960776 / 19286859 1.24 GB unmovable file C:\System Volume Information\{0937db07-0b75-11e4-9518-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}

    2 156240 / 156432 256.00 KB OK C:\Users\Holly Chapman\ntuser.dat.LOG1
    71 20635904 / 21387416 2.87 GB unmovable file C:\System Volume Information\{a001cdd0-0c38-11e4-876b-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    125 21082428 / 22388025 4.98 GB unmovable file C:\System Volume Information\{c39349d9-0d06-11e4-83bd-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}

    3 138196 / 138333 545.54 KB OK C:\ProgramData\AVG10\log\commonpriv.log
    4 189355 / 189597 965.78 KB OK C:\ProgramData\AVG10\log\avgui.log
    2 270007 / 270666 2.57 MB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\adblockplus\elemhide.css
    4 329613 / 330481 3.39 MB OK C:\Users\Holly Chapman\AppData\Local\Mozilla\Firefox\Profiles\7lqvfta1.default\startupCache\startupCache.4.little
    2 85945 / 86009 249.75 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Crwl2.gthr
    7 21687972 / 21769373 317.97 MB free space not found C:\Users\Holly Chapman\AppData\Roaming\AVG\Rescue\PC Tuneup 2011\110203172053574.rsc
    4 21779281 / 21840211 238.01 MB free space not found C:\Windows\SoftwareDistribution\DataStore\DataStore.edb
    63 22022124 / 22546817 2.00 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140113\150716.avi
    39 22340840 / 22701270 1.37 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20130530\201340.avi

    43 22943026 / 23044717 397.23 MB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140119\185408.avi
    46 23469669 / 23767039 1.13 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140213\152446.avi
    57 24372619 / 24859493 1.86 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20120212\202922.avi
    54 25384685 / 25934671 2.10 GB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20121118\201650.avi

    4 26232042 / 26273010 160.03 MB free space not found C:\ProgramData\AVG10\update\backup\incavi.avm
    2 757301 / 766009 34.02 MB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb
    7 29101559 / 29183054 318.34 MB free space not found C:\Users\Holly Chapman\Documents\Dell Webcam Center\Video Recording\20140113\152804.avi
    2 171384 / 171573 754.45 KB OK C:\ProgramData\AVG10\log\avgchjw.log
    3 142538 / 142673 538.53 KB OK C:\ProgramData\AVG10\log\vault.log
    9 109301 / 109415 450.82 KB OK C:\ProgramData\AVG10\log\avgcore.log
    6 221070 / 221321 0.98 MB OK C:\ProgramData\AVG10\log\avgwd.log.1
    2 92685 / 92749 254.05 KB OK C:\ProgramData\AVG10\log\avgwdsvc.log
    3 194090 / 194298 781.31 KB OK C:\ProgramData\AVG10\log\avgwd.log
    2 198061 / 198259 785.59 KB OK C:\ProgramData\Kodak\Inkjet Logging\Automation Log.html
    3 178917 / 179109 767.17 KB OK C:\ProgramData\AVG10\log\avgchjwsrv.log
    7 149583 / 149759 688.46 KB OK C:\ProgramData\AVG10\log\avgrs.log
    2 351121 / 352433 4.06 MB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\0001001C.ci
    4 149121 / 149249 453.23 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Crwl3.gthr
    4 212996 / 213204 780.49 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Crwl4.gthr
    Make some adjustments, then reboot. Next run the defrag tool again and see what the new percent is.
    OCD
    ----------
    Graduate of WTT Classroom
    Member of UNITE

    Threads will be closed if no response after 5 days

  6. #26
    Member
    Join Date
    Jun 2014
    Posts
    30

    Default

    Hi OCD,

    Deleting/moving the files you suggested and running this defrag has to got the percentage way down. However, one of the files I deleted has caused problems with AVG (might just reinstall it rather than try fixing it). Here's the report:

    Disk Size 136.43 GB
    Free Space Size 83.05 GB
    Clusters 35765246
    Sectors per cluster 8
    Bytes per sector 512
    Defragmentation started 20/07/2014 12:49:09
    Defragmentation completed 20/07/2014 12:59:24
    Elapsed time 00:10:15
    Total Files 135990
    Total Directories 26801
    Fragmented Files 122
    Defragmented Files 122
    Skipped Files 0
    Fragmentation Before 2.29% ||
    Fragmentation After 0.00%
    Disk Defragmentation Details
    Fragments Clusters Size Result File Name
    2 1683 / 1685 8.00 KB OK C:\Users\Holly Chapman\AppData\Local\Temp
    5 9190 / 9202 47.36 KB OK C:\ProgramData\AVG10\log\avgns.log
    3 106459 / 106603 576.00 KB OK C:\Windows\System32\LogFiles\Scm\SCM.EVM.1
    10 11356 / 11368 48.00 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles
    100 226992 / 227705 6.25 MB OK C:\Windows\Prefetch\ReadyBoot\Trace9.fx
    4 35794 / 35884 359.14 KB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\jetpack\firefox@ghostery.com\simple-storage\store.json
    2 2338 / 2340 8.00 KB OK C:\Windows\erdnt\AutoBackup
    3 9734 / 9744 39.34 KB OK C:\ProgramData\AVG10\IDS\config\md5Cache.dat
    3 187329 / 187649 352.00 KB OK C:\Windows\System32\LogFiles\Scm\SCM.EVM
    2 2400 / 2402 8.00 KB OK C:\Users\Holly Chapman\AppData\Local\Mozilla\Firefox\Profiles\7lqvfta1.default\safebrowsing
    2 17341 / 17365 93.62 KB OK C:\Windows\System32\catroot2\dberr.txt
    3 93751 / 93887 544.00 KB OK C:\Windows\System32\LogFiles\Scm\SCM.EVM.5
    2 2958 / 2962 12.11 KB OK C:\ProgramData\Auslogics\DiskDefrag\4.x\Reports\Disk_Defrag_Report.xslt
    2 23836 / 23863 104.37 KB OK C:\ProgramData\AVG10\Cfg\mail.cfg
    8 526044 / 528988 11.50 MB OK C:\Windows\System32\WDI\LogFiles\BootCKCL.etl
    75 138196 / 138370 692.84 KB OK C:\Users\Holly Chapman\AppData\Roaming\ioloGovernor\logs\iologvr.log
    2 26175 / 26213 151.65 KB OK C:\ProgramData\AVG10\Cfg\update.cfg
    3 101657 / 101743 342.56 KB OK C:\ProgramData\AVG10\log\avgldr.log
    2 2404 / 2406 7.04 KB OK C:\Users\Holly Chapman\AppData\Local\Last.fm\Client\WinampPlugin.log
    57 200988 / 201431 3.53 MB OK C:\Windows\Prefetch\ReadyBoot\Trace10.fx
    3 106872 / 106966 374.55 KB OK C:\ProgramData\AVG10\log\fixcfg.log
    25 176792 / 177030 948.76 KB OK C:\ProgramData\AVG10\log\avgcore.log
    3 171384 / 171573 755.91 KB OK C:\ProgramData\AVG10\log\avgtdi.log
    12 185337 / 185585 0.97 MB OK C:\ProgramData\AVG10\log\avgrs.log
    2 187649 / 187860 842.84 KB OK C:\ProgramData\AVG10\log\history.xml
    4 189355 / 189606 0.98 MB OK C:\ProgramData\AVG10\log\avgchjwsrv.log.1
    3 189884 / 190082 788.30 KB OK C:\ProgramData\Kodak\Inkjet Logging\Installer Log.log
    3 224856 / 225222 1.43 MB OK C:\ProgramData\Kodak\Inkjet Logging\Kodak Statistics Log.html
    22 145438 / 145582 1.36 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report10802635\windowsupdate.log
    20 112325 / 112415 1.25 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report137383cf\WER7BF3.tmp.mdmp
    51 204519 / 204764 3.13 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report10534bde\pending.xml.bad
    2 349807 / 351520 5.69 MB OK C:\ProgramData\AVG10\log\IDP\log\avgtray_idp_Holly Chapman.log
    21 119375 / 119468 1.25 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1057e2a1\WERD4BD.tmp.mdmp
    7 7286 / 7293 28.00 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows
    51 212964 / 213209 3.13 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report10802635\pending.xml.bad
    6 33739 / 33768 384.00 KB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report137383cf\SCM.EVM
    6 37279 / 37308 384.00 KB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1057e2a1\SCM.EVM
    19 113411 / 113500 1.25 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1486c66a\WERC236.tmp.mdmp
    4 621988 / 624020 7.94 MB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\zotero\zotero.sqlite
    2 624020 / 627168 12.30 MB OK C:\Windows\inf\setupapi.app.log
    839 674136 / 677682 52.42 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report10802635\cbs.persist.log
    19 128563 / 128653 1.25 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report10534bde\WER497E.tmp.mdmp
    463 631531 / 634082 32.74 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1486c66a\WER5531.tmp.hdmp
    51 216931 / 217176 3.13 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cf5984\pending.xml.bad
    462 648586 / 651193 32.76 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report137383cf\WERDA19.tmp.hdmp
    51 217187 / 217432 3.13 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1486c66a\pending.xml.bad
    2 142538 / 142664 500.40 KB OK C:\ProgramData\AVG10\log\avgsrmac.log
    91 227705 / 228084 5.66 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report137383cf\CBS.log
    23 153024 / 153174 1.40 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cf5984\windowsupdate.log
    6 30561 / 30587 352.00 KB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1486c66a\SCM.EVM
    6 37312 / 37338 352.00 KB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report10534bde\SCM.EVM
    79 241088 / 241675 4.90 MB OK C:\Windows\Prefetch\ReadyBoot\Trace1.fx
    2 2501 / 2503 8.00 KB OK C:\Users\Holly Chapman\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\B0LXA3TX
    12 692825 / 695830 11.74 MB OK C:\ProgramData\AVG10\Chjw\5074966d74965616\avgcchmf.dat
    6 391555 / 392943 5.42 MB OK C:\ProgramData\AVG10\Chjw\5074966d74965616\avgcchff.dat
    2 225725 / 225982 1.00 MB OK C:\Windows\System32\winevt\Logs\Microsoft-Windows-Resource-Exhaustion-Resolver%4Operational.evtx
    839 702792 / 706338 52.42 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1057e2a1\Cbs.persist.log
    2 92685 / 92754 274.34 KB OK C:\ProgramData\AVG10\log\avgscan.log
    164 261556 / 262243 10.20 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cf5984\CBS.log
    2 146408 / 146545 544.43 KB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\cookies.sqlite-wal
    2 329616 / 330509 3.49 MB OK C:\Users\Holly Chapman\AppData\Local\Mozilla\Firefox\Profiles\7lqvfta1.default\Cache\3\B2\57D1Cd01
    2 37338 / 37364 103.27 KB OK C:\ProgramData\AVG10\log\avguidraw.log
    570 728650 / 731809 39.58 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report10534bde\WERD799.tmp.hdmp
    839 733600 / 737146 52.42 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1486c66a\Cbs.persist.log
    91 230816 / 231196 5.67 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1057e2a1\CBS.log
    164 271921 / 272607 10.20 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1486c66a\CBS.log
    823 745364 / 748305 55.01 MB OK C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-28A6ACA8B6AC978A0F0B17A16728B0F0A47D632A.bin.VE0
    164 281696 / 282383 10.20 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report10534bde\CBS.log
    593 766020 / 769355 40.88 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1057e2a1\WERAE19.tmp.hdmp
    525 710435 / 712867 32.80 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report10802635\setupapi.dev.log
    91 245249 / 245630 5.68 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report10802635\CBS.log
    25 149121 / 149261 1.84 MB OK C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-28A6ACA8B6AC978A0F0B17A16728B0F0A47D632A.bin.VF
    839 812019 / 815565 52.42 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report137383cf\Cbs.persist.log
    51 225333 / 225578 3.13 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1057e2a1\pending.xml.bad
    51 226715 / 226960 3.13 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report137383cf\pending.xml.bad
    525 748305 / 750737 32.80 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cf5984\setupapi.dev.log
    118 270007 / 270659 7.50 MB OK C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-28A6ACA8B6AC978A0F0B17A16728B0F0A47D632A.bin.VE1
    23 2942794 / 3020642 304.09 MB OK C:\Windows\winsxs\ManifestCache\6.0.6002.18005_001c11ba_blobs.bin
    22 815565 / 819245 14.33 MB OK C:\Windows\Logs\CBS\CBS.log
    12 94673 / 94747 293.42 KB OK C:\ProgramData\AVG10\log\avgchjw.log
    22 239432 / 239683 0.98 MB OK C:\ProgramData\AVG10\log\avgwd.log.1
    2 286785 / 287444 2.57 MB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\adblockplus\elemhide.css
    3 98373 / 98438 256.22 KB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\places.sqlite-wal
    74 18220600 / 18851427 2.41 GB unmovable file C:\System Volume Information\{087f93e5-0abe-11e4-bc19-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    213 18368924 / 19700126 5.08 GB unmovable file C:\System Volume Information\{56886fa6-0fe9-11e4-b0a3-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    12 18923476 / 19006836 325.63 MB unmovable file C:\System Volume Information\{a001cdbc-0c38-11e4-876b-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    30 18960776 / 19286859 1.24 GB unmovable file C:\System Volume Information\{0937db07-0b75-11e4-9518-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    31 20385680 / 20518980 520.70 MB unmovable file C:\System Volume Information\{4b64b180-0e9a-11e4-9bb9-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    71 20635904 / 21387416 2.87 GB unmovable file C:\System Volume Information\{a001cdd0-0c38-11e4-876b-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2 4680 / 4684 15.21 KB OK C:\ProgramData\AVG10\log\avgcfgex.log
    117 21082428 / 22303824 4.66 GB unmovable file C:\System Volume Information\{c39349d9-0d06-11e4-83bd-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    3 156304 / 156457 609.30 KB OK C:\ProgramData\AVG10\log\avglng.log
    19 245701 / 245952 0.98 MB OK C:\ProgramData\AVG10\log\avgchjw.log.1
    7 17543717 / 17625118 317.97 MB OK C:\Users\Holly Chapman\AppData\Roaming\AVG\Rescue\PC Tuneup 2011\110203172053574.rsc
    4 32301912 / 32362842 238.01 MB OK C:\Windows\SoftwareDistribution\DataStore\DataStore.edb
    32 22123824 / 22239264 450.94 MB unmovable file C:\System Volume Information\{4b64b18d-0e9a-11e4-9bb9-001d09bb19f9}{3808876b-c176-4e48-b7ae-04046e6cc752}
    40 165789 / 165953 647.08 KB OK C:\ProgramData\AVG10\log\avgsched.log
    2 7103 / 7108 17.14 KB OK C:\Users\Holly Chapman\AppData\Roaming\Mozilla\Firefox\Profiles\7lqvfta1.default\localstore.rdf
    5 163698 / 163839 561.88 KB OK C:\ProgramData\AVG10\log\vault.log
    4 226090 / 226316 894.14 KB OK C:\ProgramData\Kodak\Inkjet Logging\Automation Log.html
    3 246520 / 246826 1.19 MB OK C:\ProgramData\AVG10\log\avgcsl.log
    11 249519 / 249770 0.98 MB OK C:\ProgramData\AVG10\log\avgwd.log.2
    2 37962 / 37997 136.00 KB OK C:\Windows\Logs\DPX\setuperr.log
    2 965104 / 982004 66.02 MB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb
    8 819245 / 821565 9.04 MB OK C:\ProgramData\AVG10\log\avgupd.log
    2 250588 / 250839 0.98 MB OK C:\ProgramData\AVG10\log\avgwd.log.3
    839 821565 / 825111 52.42 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cf5984\cbs.persist.log
    3 38586 / 38626 156.68 KB OK C:\Windows\SoftwareDistribution\ReportingEvents.log
    13 38655 / 38684 114.64 KB OK C:\ProgramData\AVG10\log\avgui.log
    3 99203 / 99275 287.18 KB OK C:\ProgramData\AVG10\log\avgwdsvc.log
    2 351520 / 352496 3.81 MB OK C:\Windows\System32\WDI\{a7a5847a-7511-4e4e-90b1-45ad2a002f51}\{d3e18a52-0f3e-4c13-bc6f-a16bcc83fe95}\ksnapshot.etl
    6 46182 / 46233 202.54 KB OK C:\ProgramData\AVG10\log\avgchjwsrv.log
    839 826824 / 830370 52.42 MB OK C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report10534bde\Cbs.persist.log
    4 250839 / 251170 1.29 MB OK C:\ProgramData\Kodak\Inkjet Logging\Software Updater Log.log
    3 255056 / 255422 1.42 MB OK C:\Windows\WindowsUpdate.log
    3 251973 / 252224 0.98 MB OK C:\ProgramData\AVG10\log\avgui.log.1
    6 38851 / 38887 143.13 KB OK C:\ProgramData\AVG10\log\avgsrm.log
    23 832273 / 834689 9.39 MB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010002.ci
    2 84662 / 84712 199.10 KB OK C:\Users\Holly Chapman\AppData\Local\Mozilla\Firefox\Profiles\7lqvfta1.default\safebrowsing\goog-badbinurl-shavar.sbstore
    3 100043 / 100120 304.80 KB OK C:\Users\Holly Chapman\AppData\Local\Mozilla\Firefox\Profiles\7lqvfta1.default\safebrowsing\goog-malware-shavar.sbstore
    3 262243 / 262544 1.17 MB OK C:\Users\Holly Chapman\AppData\Local\Mozilla\Firefox\Profiles\7lqvfta1.default\safebrowsing\goog-phish-shavar.sbstore
    5 270986 / 271395 1.60 MB OK C:\Users\Holly Chapman\AppData\Roaming\Winamp\winamp.m3u8
    16 198061 / 198255 773.62 KB OK C:\ProgramData\AVG10\log\avgcfg.log
    3 16925 / 16941 55.99 KB OK C:\ProgramData\AVG10\log\avgwd.log
    3 133976 / 134077 403.59 KB OK C:\Users\Holly Chapman\AppData\Local\Temp\be29e7f1-71ae-4703-50cb-1d52be512f51\twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll
    5 136753 / 136849 351.79 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Crwl8.gthr
    8 178736 / 178912 674.29 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Crwl9.gthr
    3 387875 / 389160 4.92 MB OK C:\ProgramData\AVG10\update\download\u10iavi7386kv.bin.partial
    2 8926 / 8932 22.93 KB OK C:\ProgramData\Auslogics\DiskDefrag\4.x\Reports\Disk_Defrag_Report.xml
    5 272744 / 273090 363.14 KB OK C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Ntfy2.gthr

  7. #27
    Member
    Join Date
    Jun 2014
    Posts
    30

    Default

    Fixed the AVG issue by updating- seems to be in full working order again.

  8. #28
    Malware Team-Emeritus
    Join Date
    Sep 2012
    Location
    Florida, USA
    Posts
    1,161

    Default

    Hi Holsten87,

    Go here and download Vista SP2 >> http://www.microsoft.com/en-us/downl....aspx?id=16468

    Reboot when you have finished downloading and have SP2 installed.

    =========================

    Security Check

    Re-run Security Check by screen317.
    • Right click SecurityCheck.exe, select "Run as Administrator" and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    =========================

    Re-run Farbar Recovery Scan Tool it should be on your desktop.
      • Windows XP : Double click on the icon to run it.
      • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    =========================

    In your next post please provide the following:
    • checkup.txt
    • FRST.txt
    OCD
    ----------
    Graduate of WTT Classroom
    Member of UNITE

    Threads will be closed if no response after 5 days

  9. #29
    Member
    Join Date
    Jun 2014
    Posts
    30

    Default

    Hi OCD,

    The SP2 installation is still no successful. The error message is:
    Class not registered. Error: REGDB_E_CLASSNOTREG(0x80040154)

    Should I go ahead with the other installations you suggested anyway?

  10. #30
    Malware Team-Emeritus
    Join Date
    Sep 2012
    Location
    Florida, USA
    Posts
    1,161

    Default

    Hi Holsten87,

    Should I go ahead with the other installations you suggested anyway?
    Not yet. It is important that we try and get the SP2 update installed before we proceed.

    First we will need to perform a "Clean Boot". Go here http://support.microsoft.com/kb/929135 for step by step instructions on how to do this.

    Scroll down the page until you see an option similar to the image below - How to Perform a Clean Boot, click the "+" to expand the menu.



    Read the Notes, then locate the Windows 7 and Windows Vista option and click the "+" to expand the menu.



    Next follow the instructions as outlined in steps 1 through 5. Then locate the "+" next to What is next when I have a clean boot environment.



    Now attempt to install the Windows Vista SP2 your previously downloaded. After you have installed SP2 locate the "+" next to "How to reset the computer to start normally after clean boot troubleshooting"



    If you were able to get SP2, then complete the steps outlined in my previous post. If you weren't able to install SP2 let me know.
    OCD
    ----------
    Graduate of WTT Classroom
    Member of UNITE

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