Spybot Home crashed during system cleanup while "Fixing Selected Problems"

[Zenobia]

I've never seen the "Failed to set data for ´Spybot-S&D Cleaning" error before,either here or anywhere else,and can find no information on it.So I'm not sure on the error.
But on sdcleaner itself,this is in the help file:

The Cleaner module can remove malware where other approaches sometimes fail. On reboot it can clean using previous scan results eliminating the need to scan again. It can also use other cleaning mechanisms like the new WinLogon and Native Mode cleaners

So from that and you saying that the 26 listed originally are high threat,I think it's possible that there might be some malware Spybot is stumbling on,and attempting to use the cleaner to remove it.

So,could you open Spybot start center,click Report Creator,then click Show Logs over to the right,scroll down and find a Checks.logfile with a date at the end of it where you know you got the error.
For an example,a checks logfile from yesterday would look like this:Checks.140725-1755.txt.
Double click the Checks logfile you've chosen,go to Edit,Select All,then right click somewhere in the document and select Copy,then paste it here.

[sevenoh]

I am having the same issue. Spybot goes into "not responding" mode when I try to :fix selected problems" I am only ding a quick scan lasting around 20mins.
This renders Spybot useless. Using Spybot Search & Destroy + AV2.3. I have unticked both the Fixed and Optical drives under the "scan with different options" box.
Suggestions will be appreciated.

[Zenobia]

Did you set up the quick scan through the categories tab?If so,which one did you select?
Under scan with different options,do you have two drives listed under Fixed?

[sevenoh]

Hi Zenobia and thanks for your response. You will realise I am a novice at this so I will appreciate your patience.
I do not see a categories tab.
I click on the System Scan icon, which starts a scan immediately. I have to stop that scan in order to get to "scan with different options" in the drop-down box attached to Stop Scan.
I then have two options, Fixed C drive or Optical D drive. I have selected neither of them.
thanks,
Sevenoh

[Zenobia]

You're welcome.
Ok,the categories tab is in Spybot's Settings,I was after seeing if you had set up anything for the Spybot scan to run quicker there.No need to look at it at the moment.
You probably should keep your C:\ drive selected when you scan since it's your main drive,but you could just leave the optical drive unchecked.

How about you post a Checks logfile?
Please open Spybot start center,click Report Creator,then click Show Logs over to the right,scroll down and find a Checks.logfile with a recent date roughly around the time the fixing has been freezing.
For an example,a checks logfile from a few days ago would look like this:Checks.140725-1755.txt.
Double click the Checks logfile you've chosen,go to Edit,Select All,then right click somewhere in the document and select Copy,then paste it here.

[cherry]

You're welcome.
Ok,the categories tab is in Spybot's Settings,I was after seeing if you had set up anything for the Spybot scan to run quicker there.No need to look at it at the moment.
You probably should keep your C:\ drive selected when you scan since it's your main drive,but you could just leave the optical drive unchecked.

How about you post a Checks logfile?
Please open Spybot start center,click Report Creator,then click Show Logs over to the right,scroll down and find a Checks.logfile with a recent date roughly around the time the fixing has been freezing.
For an example,a checks logfile from a few days ago would look like this:Checks.140725-1755.txt.
Double click the Checks logfile you've chosen,go to Edit,Select All,then right click somewhere in the document and select Copy,then paste it here.

Hi,
I've been having this freezing problem for a few weeks.
following the instructions you gave above this is the result from today:
Search results from Spybot - Search & Destroy

3/1/2015 1:15:47 PM
Scan took 00:30:15.
10 items found.

DoubleClick: [SBI $4E2AF2AC] Tracking cookie (Google Chrome: Default) (Browser: Cookie, nothing done)


MS Direct3D: [SBI $C2A44980] Most recent application (Registry Change, nothing done)
HKEY_USERS\.DEFAULT\Software\Microsoft\Direct3D\MostRecentApplication\Name

MS Direct3D: [SBI $C2A44980] Most recent application (Registry Change, nothing done)
HKEY_USERS\S-1-5-21-424430542-4288655023-261787936-1000\Software\Microsoft\Direct3D\MostRecentApplication\Name

MS Direct3D: [SBI $C2A44980] Most recent application (Registry Change, nothing done)
HKEY_USERS\S-1-5-18\Software\Microsoft\Direct3D\MostRecentApplication\Name

Windows: [SBI $1E4E2003] Drivers installation paths (Registry Change, nothing done)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Installation Sources

Windows: [SBI $1E4E2003] Drivers installation paths (Registry Change, nothing done)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Installation Sources

Windows Explorer: [SBI $D20DA0AD] Recent file global history (Registry Key, nothing done)
HKEY_USERS\S-1-5-21-424430542-4288655023-261787936-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\RecentDocs

Cache: [SBI $49804B54] Browser: Cache (12) (Browser: Cache, nothing done)


Cookie: [SBI $49804B54] Browser: Cookie (3222) (Browser: Cookie, nothing done)


History: [SBI $49804B54] Browser: History (5297) (Browser: History, nothing done)



--- Spybot - Search & Destroy version: 2.4.40.131 DLL (build: 20140425) ---

2014-06-24 blindman.exe (2.4.40.151)
2014-06-24 explorer.exe (2.4.40.181)
2014-06-24 SDBootCD.exe (2.4.40.109)
2014-06-24 SDCleaner.exe (2.4.40.110)
2014-06-24 SDDelFile.exe (2.4.40.94)
2013-06-18 SDDisableProxy.exe
2014-06-24 SDFiles.exe (2.4.40.135)
2014-06-24 SDFileScanHelper.exe (2.4.40.1)
2014-06-24 SDFSSvc.exe (2.4.40.217)
2014-06-24 SDHelp.exe (2.4.40.1)
2014-04-25 SDHookHelper.exe (2.3.39.2)
2014-04-25 SDHookInst32.exe (2.3.39.2)
2014-04-25 SDHookInst64.exe (2.3.39.2)
2014-06-24 SDImmunize.exe (2.4.40.130)
2014-06-24 SDLogReport.exe (2.4.40.107)
2014-06-24 SDOnAccess.exe (2.4.40.11)
2014-06-24 SDPESetup.exe (2.4.40.3)
2014-06-24 SDPEStart.exe (2.4.40.86)
2014-06-24 SDPhoneScan.exe (2.4.40.28)
2014-06-24 SDPRE.exe (2.4.40.22)
2014-06-24 SDPrepPos.exe (2.4.40.15)
2014-06-24 SDQuarantine.exe (2.4.40.103)
2014-06-24 SDRootAlyzer.exe (2.4.40.116)
2014-06-24 SDSBIEdit.exe (2.4.40.39)
2014-06-24 SDScan.exe (2.4.40.181)
2014-06-24 SDScript.exe (2.4.40.54)
2014-06-24 SDSettings.exe (2.4.40.139)
2014-06-24 SDShell.exe (2.4.40.2)
2014-06-24 SDShred.exe (2.4.40.108)
2014-06-24 SDSysRepair.exe (2.4.40.102)
2014-06-24 SDTools.exe (2.4.40.157)
2014-06-24 SDTray.exe (2.4.40.129)
2014-06-27 SDUpdate.exe (2.4.40.94)
2014-06-27 SDUpdSvc.exe (2.4.40.77)
2014-06-24 SDWelcome.exe (2.4.40.130)
2014-04-25 SDWSCSvc.exe (2.3.39.2)
2014-05-20 spybotsd2-install-bdcore-update.exe (2.3.39.0)
2014-07-31 spybotsd2-translation-esx.exe
2013-06-19 spybotsd2-translation-frx.exe
2014-08-25 spybotsd2-translation-hux2.exe
2014-09-10 spybotsd2-translation-nlx.exe
2014-10-01 spybotsd2-translation-nlx2.exe
2014-11-05 spybotsd2-translation-ukx.exe
2014-08-17 unins000.exe (51.1052.0.0)
1999-12-02 xcacls.exe
2012-08-23 borlndmm.dll (10.0.2288.42451)
2012-09-05 DelZip190.dll (1.9.0.107)
2012-09-10 libeay32.dll (1.0.0.4)
2012-09-10 libssl32.dll (1.0.0.4)
2014-04-25 NotificationSpreader.dll
2014-06-24 SDAdvancedCheckLibrary.dll (2.4.40.98)
2014-04-25 SDAV.dll
2014-06-24 SDECon32.dll (2.4.40.114)
2014-06-24 SDECon64.dll (2.3.39.113)
2014-06-24 SDEvents.dll (2.4.40.2)
2014-06-24 SDFileScanLibrary.dll (2.4.40.14)
2014-04-25 SDHook32.dll (2.3.39.2)
2014-04-25 SDHook64.dll (2.3.39.2)
2014-06-24 SDImmunizeLibrary.dll (2.4.40.2)
2014-06-24 SDLicense.dll (2.4.40.0)
2014-06-24 SDLists.dll (2.4.40.4)
2014-06-24 SDResources.dll (2.4.40.7)
2014-06-24 SDScanLibrary.dll (2.4.40.131)
2014-06-24 SDTasks.dll (2.4.40.15)
2014-06-24 SDWinLogon.dll (2.4.40.0)
2012-08-23 sqlite3.dll
2012-09-10 ssleay32.dll (1.0.0.4)
2014-06-24 Tools.dll (2.4.40.36)
2014-03-05 Includes\Adware-000.sbi (*)
2014-01-08 Includes\Adware-001.sbi (*)
2015-02-25 Includes\Adware-C.sbi (*)
2014-01-13 Includes\Adware.sbi (*)
2014-01-13 Includes\AdwareC.sbi (*)
2010-08-13 Includes\Cookies.sbi (*)
2014-11-14 Includes\Dialer-000.sbi (*)
2014-11-14 Includes\Dialer-001.sbi (*)
2014-01-08 Includes\Dialer-C.sbi (*)
2014-01-13 Includes\Dialer.sbi (*)
2014-01-13 Includes\DialerC.sbi (*)
2014-01-09 Includes\Fraud-000.sbi (*)
2014-01-09 Includes\Fraud-001.sbi (*)
2014-03-31 Includes\Fraud-002.sbi (*)
2014-01-09 Includes\Fraud-003.sbi (*)
2012-11-14 Includes\HeavyDuty.sbi (*)
2014-11-14 Includes\Hijackers-000.sbi (*)
2014-11-14 Includes\Hijackers-001.sbi (*)
2014-01-08 Includes\Hijackers-C.sbi (*)
2014-01-13 Includes\Hijackers.sbi (*)
2014-01-13 Includes\HijackersC.sbi (*)
2014-01-08 Includes\iPhone-000.sbi (*)
2014-01-08 Includes\iPhone.sbi (*)
2014-11-14 Includes\Keyloggers-000.sbi (*)
2014-09-24 Includes\Keyloggers-C.sbi (*)
2014-01-13 Includes\Keyloggers.sbi (*)
2014-01-13 Includes\KeyloggersC.sbi (*)
2014-11-14 Includes\Malware-000.sbi (*)
2014-11-14 Includes\Malware-001.sbi (*)
2014-11-14 Includes\Malware-002.sbi (*)
2014-11-14 Includes\Malware-003.sbi (*)
2014-11-14 Includes\Malware-004.sbi (*)
2014-11-14 Includes\Malware-005.sbi (*)
2014-02-26 Includes\Malware-006.sbi (*)
2014-01-09 Includes\Malware-007.sbi (*)
2015-02-25 Includes\Malware-C.sbi (*)
2014-01-13 Includes\Malware.sbi (*)
2013-12-23 Includes\MalwareC.sbi (*)
2014-11-14 Includes\PUPS-000.sbi (*)
2014-01-15 Includes\PUPS-001.sbi (*)
2014-01-15 Includes\PUPS-002.sbi (*)
2015-02-25 Includes\PUPS-C.sbi (*)
2012-11-14 Includes\PUPS.sbi (*)
2014-01-07 Includes\PUPSC.sbi (*)
2014-01-08 Includes\Security-000.sbi (*)
2014-01-08 Includes\Security-C.sbi (*)
2014-01-21 Includes\Security.sbi (*)
2014-01-21 Includes\SecurityC.sbi (*)
2014-11-14 Includes\Spyware-000.sbi (*)
2014-12-10 Includes\Spyware-001.sbi (*)
2015-01-14 Includes\Spyware-C.sbi (*)
2014-01-21 Includes\Spyware.sbi (*)
2014-01-21 Includes\SpywareC.sbi (*)
2011-06-07 Includes\Tracks.sbi (*)
2012-11-19 Includes\Tracks.uti (*)
2014-01-15 Includes\Trojans-000.sbi (*)
2014-01-15 Includes\Trojans-001.sbi (*)
2014-11-14 Includes\Trojans-002.sbi (*)
2014-01-15 Includes\Trojans-003.sbi (*)
2014-01-15 Includes\Trojans-004.sbi (*)
2014-03-19 Includes\Trojans-005.sbi (*)
2014-07-09 Includes\Trojans-006.sbi (*)
2014-01-15 Includes\Trojans-007.sbi (*)
2014-07-09 Includes\Trojans-008.sbi (*)
2014-07-09 Includes\Trojans-009.sbi (*)
2015-02-17 Includes\Trojans-C.sbi (*)
2014-01-15 Includes\Trojans-OG-000.sbi (*)
2014-01-15 Includes\Trojans-TD-000.sbi (*)
2014-01-15 Includes\Trojans-VM-000.sbi (*)
2014-01-15 Includes\Trojans-VM-001.sbi (*)
2014-01-15 Includes\Trojans-VM-002.sbi (*)
2014-01-15 Includes\Trojans-VM-003.sbi (*)
2014-01-15 Includes\Trojans-VM-004.sbi (*)
2014-01-15 Includes\Trojans-VM-005.sbi (*)
2014-01-15 Includes\Trojans-VM-006.sbi (*)
2014-01-15 Includes\Trojans-VM-007.sbi (*)
2014-01-15 Includes\Trojans-VM-008.sbi (*)
2014-01-15 Includes\Trojans-VM-009.sbi (*)
2014-01-15 Includes\Trojans-VM-010.sbi (*)
2014-01-15 Includes\Trojans-VM-011.sbi (*)
2014-01-15 Includes\Trojans-VM-012.sbi (*)
2014-01-15 Includes\Trojans-VM-013.sbi (*)
2014-01-15 Includes\Trojans-VM-014.sbi (*)
2014-01-15 Includes\Trojans-VM-015.sbi (*)
2014-01-15 Includes\Trojans-VM-016.sbi (*)
2014-01-15 Includes\Trojans-VM-017.sbi (*)
2014-01-15 Includes\Trojans-VM-018.sbi (*)
2014-01-15 Includes\Trojans-VM-019.sbi (*)
2014-01-15 Includes\Trojans-VM-020.sbi (*)
2014-01-15 Includes\Trojans-VM-021.sbi (*)
2014-01-15 Includes\Trojans-VM-022.sbi (*)
2014-01-15 Includes\Trojans-VM-023.sbi (*)
2014-01-15 Includes\Trojans-VM-024.sbi (*)
2014-01-15 Includes\Trojans-ZB-000.sbi (*)
2014-01-15 Includes\Trojans-ZL-000.sbi (*)
2014-01-09 Includes\Trojans.sbi (*)
2014-01-16 Includes\TrojansC-01.sbi (*)
2014-01-16 Includes\TrojansC-02.sbi (*)
2014-01-16 Includes\TrojansC-03.sbi (*)
2014-01-16 Includes\TrojansC-04.sbi (*)
2014-01-16 Includes\TrojansC-05.sbi (*)
2014-01-09 Includes\TrojansC.sbi (*)

Hope you can tell me what is happening?!
Thanks.

[Zenobia]

Hello.
Try a Spybot scan while you are in safe mode.There are instructions for rebooting into safe mode in this post:
http://forums.spybot.info/showthread...ll=1#post23629
Once the scan is complete,try fixing everything found.Post back and let me know if Spybot still freezes when fixing problems.

[cherry]

Thanks for your reply.
I've been off line while moving house and have just done my first Spybot check since that last one I posted, and still the same problem.

Just logged in here to find if there was a reply so I'll try your suggestion this week and see what happens then let you know.

[Zenobia]

Ok,thanks.

[Venum]

Im having the same issue, the "not responding" crash even when i scan one file and find a malware as son as i click fix the spybot freezes :(