Problem with Silverlight update

[OCD]

Hi Suemarie,

This has been happening ever since Microsoft did an update on Silverlight.

Locate within Microsoft updates when the latest Silverlight update was.

• Control Panel >> Windows Update >> select View Update History
• Next select To remove an update, see Installed Updates
• Locate the most recent Silverlight, select it to uninstall.

Before contacting you, I followed the instructions from here: http://social.technet.microsoft.com/...w7itprogeneral

Click Start and type regedit and press the Enter button.
Navigate to HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
Delete all values with this 0x80070057. Then run the the following fix it tool.
http://support.microsoft.com/kb/971058/en-us
Reboot the computer and verify that the problem has been resolved.

The WindowsUpdate is missing from the string.

Before taking the above step did you make a backup of the Registry?

What date did you edit the registry on?

[Suemarie]

Here is what is in my update history. Every time I turn my computer off, it tries to install the update. That is why there are so many of them.

[Suemarie]

I do have a back up disc, but to be honest, I have no idea how to use it to restore anything. It is actually a recovery disc. The last one was done on 7/7/2014.

[OCD]

Hi Suemarie,

I do have a back up disc, but to be honest, I have no idea how to use it to restore anything. It is actually a recovery disc.

A Recovery Disk is not the same thing as having a back-up for the Registry. Normally, before you make any changes to the Registry it is important to make a back-up of the Registry using a program like ERUNT or Tweaking.com's All In One Repair Tool which has a registry back-up tool included in it.

The 7/7/2014 date is that the date you last edited the Registry?

• In your first image, at the top right. Locate : To remove an update, see Installed Updates
• Click on it, that will show all the installed updates.
• Locate the most recent Silverlight update and uninstall it
• Then reboot, and see if Microsoft tries to reinstall it

This is the update that is causing you issues - Update for Microsoft Silverlight (KB2977218)

[Suemarie]

I believe the problem is solved. There was a missing msi file. My husband found instructions to do a forced uninstall and got it out:

reg delete HKLM\Software\Microsoft\Silverlight /f
reg delete HKEY_CLASSES_ROOT\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /f
reg delete HKEY_CLASSES_ROOT\TypeLib\{283C8576-0726-4DBC-9609-3F855162009A} /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\install.exe /f
reg delete HKEY_CLASSES_ROOT\AgControl.AgControl /f
reg delete HKEY_CLASSES_ROOT\AgControl.AgControl.5.1 /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00} /f
rmdir /s /q "%ProgramFiles%\Microsoft Silverlight"
rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight"

We then were able to reinstall Silverlight and now it is in:

I think that the original problem started with Avast's Grime-fighter. It had deleted a lot of stuff. I had to have it restore things back, but apparently it didn't do a very good job. I no longer have Grime-fighter and got a refund for it. It is not a good program and obviously has some serious flaws.

From reading some of the blogs for the Silverlight update, others are having the same issue that I had.

[OCD]

Hi Suemarie,

Well that's good to hear.

But I must caution you. If you are going to edit the Registry you really need to run a back-up utility BEFORE you make any changes. If you should make a mistake you could render your computer un-bootable.

Are you having any other issues?

[Suemarie]

Not at this time. Thank you for the advice. I will make a back up asap.

[OCD]

Hi Suemarie,

You can go ahead and delete both the FRST and aswMBR programs from your computer along with any logs they may have generated.

If you have no other questions, I will mark the thread solved and close it.

[Suemarie]

Thank you for your help.

[OCD]

Hi Suemarie,

You're quite welcome.

Since this issue appears to be resolved ... this Topic has been closed.

If you still require help, please start a new topic and include fresh DDS and aswMBR logs, along with a link to your previous thread.

Please do not add any logs that might have been requested previously, you would be starting fresh.

Applies only to the original poster, anyone else with similar problems please start your own topic.