System: XP Pro x64 Edition

[joselepiu]

every time i clicked on an option the comp frezees and it takes up to 4 mins to open the next page...

please reference pics...

start ==> all programs ==> windows update

http://update.microsoft.com/windowsu....aspx?ln=en-us

then on this page with these 2 options:

==> [ ] express: Get high-priority updates (recommended)

==> [ ] custom: Select from optional and high-priority updates for Windows and other programs



it dont matter what i pick it takes me to another page with these options:

==> [ ] Register or reinstall the files for me now (Recommended)

==> [ ] Let me read about more steps that might be required to solve the problem

[ continue ]


if a pick [ ] Register or reinstall the files for me now (Recommended) it takes me to:(http://update.microsoft.com/windowsu....aspx?ln=en-us)

and it shows this:

[X] The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.
For self-help options:

Frequently Asked Questions

Find Solutions

Windows Update Newsgroup
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues)

[Error number: 0x80070420]




if a pick [ ] Let me read about more steps that might be required to solve the problem

it takes me to:

[X] HTTP Error 404 - File or directory not found.

Cannot find the page you are looking for. It might have been removed, had its name changed, or is temporarily unavailable.


Please try the following:

Ensure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
Click the Back button to try another link.

[Error number: 0x8DDD000F]

[OCD]

Hi joselepiu,

I can't say for certain but, being that you are running Windows XP (which is no longer supported by Microsoft) that might be contributing to the issues you are encountering.

=========================

Let's check the hard drive for issues:

• Click the Start menu , in the search box type "cmd" (without the quotes)
• Next you will see a menu that has a small black DOS icon with the text cmd next to it.
• Double click on the DOS icon to run, OR
• Right click on the DOS icon and select "Run as Administrator".
• Select Yes if presented with the UAC prompt.
• Next the larger DOS window will open with c:windows\system32>
• Type or copy and paste (if it will allow) chkdsk /r, then hit Enter (make sure there is space between chkdsk and the /r)
• You will see a warning:
• Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
• Press the Y key, then hit Enter
• You will see the following:
• This volume will be checked the next time the system restarts.
  
  
  
  
  
• Close the window, or type Exit, then press Enter.
• Now restart your computer to allow the chkdsk scan to be performed.

In your next post please provide the following:

• Report back with the results.

[joselepiu]

after typing "cmd" (no quotes) i get this:

[OCD]

Hi joselepiu,

Try this method instead:

chkdsk scan

• Click Start and My Computer.
• Right-click the hard drive you want to check, and click Properties.
• Select the Tools tab in the Error Checking section click Check Now. Check both boxes. Click Start.
  
  • You'll get a message that the computer must be rebooted to run a complete check.
• Click Yes and reboot. Chkdsk will take a while, so run it when you don't need to use the computer for something else.

To view results log:

• Go to Start - Run and type in eventvwr.msc, and hit enter.
• When Event Viewer opens, click on "Application", then scroll down to "Winlogon" and double-click on it to open it up.
• This is the log created after running chkdsk. Click on the icon that looks like two pieces of paper to copy it and then paste it here please.

=========================

In your next post please provide the following:

• chkdsk results

[joselepiu]

all 24,385 are the same...

[joselepiu]

forgot to mention that there was no "Winlogon"...

[OCD]

Hi joselepiu,

Hmmm ... OK then let's try another approach.

Download Tweaking.com Windows Repair from here or here and save it to your desktop.

• Windows XP : Double click on the icon to run it.
• Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

Once the program opens you will be at the Welcome tab.



=========================

Step 3: Check File System



Check File System:

• Select the Do It button (option #3) to scan and repair the system files.
• Follow the onscreen instructions.
• Reboot when finished

=========================

In your next post please provide the following:

• System File Check results

[joselepiu]

do i do steps 1 & 2?...

or just step 3?...

[OCD]

joselepiu

Only the highlighted step. (Step #3)

[joselepiu]

i got this after clicking:

2. check disk (if needed)...

should i restart manually?...