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Thread: First time help - Adware and spyware

  1. #1
    Junior Member
    Join Date
    Sep 2006
    Posts
    1

    Default First time help - Adware and spyware

    Any help would be much appreicated.
    My parents computer has been infected by:-
    - Surfsidekick
    - netmon
    - ucmore
    - maxsearch

    I've tried Norton and Microsoft defender, but still cannot shift the nasty software from the system. I've tried moving it manually, but the files cannot be deleted...

    Any help would be much appreicated.

    Thank you

    Richard UK

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,955

    Default

    Hello.

    Please follow the instructions in this sticky topic:
    "BEFORE you POST" -Preliminary Steps
    Run an on-line anti virus scan.
    Scan with Spybot-S&D in safe mode.


    Then start your own thread here with the HJT log:
    Malware Removal Forum

    A helper will advise you as soon as available.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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