Antivirus home edition (paid) freezes
My computer got infected, and I bought spybot's antivirus home edition. Complete scan found 34 results, none of them real threats. After clicking fix selected, spybot freezes. Tried it twice. Only solution is to restart the computer. That never happend with free edition. Worst than that, MS's Security Essentials keep saying my computer is still infected, and suggests to boot from a pen drive with some kind of utility I have to download. Feel like I lost US$ 14.00
Hello marmion,
If the computer was infected before installing new security software the latter may not be as effective at that time.Originally Posted by marmion
Do you have two anti virus programs installed, Spybot's and Microsoft's?
Also, what is the operating system please.
Best regards.
Microsoft MVP Reconnect 2018-
Windows Insider MVP 2016-2018
Microsoft Consumer Security MVP 2006-2016
Hi
If the computer was infected before installing new security software the latter may not be as effective at that time.
Yes, it was
Do you have two anti virus programs installed, Spybot's and Microsoft's?
Yes, cannot suspend MS's A/V
Also, what is the operating system please.
Windows 7 ultimate
Keeps on freezing when I click Fix Problems. Got infected with rootkit.mbr.mayachkok.b
Last edited by marmion; 2014-09-13 at 21:33.
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