You have Ad-Aware Antivirus and also Avira, only one AV is recommended , having more than one is overkill and can severely hamper system performance, your call but you need to uninstall one, you can do that via Programs and Features in the Control Panel
It looks like Internet Explorers homepage is set to blank, you can do this
- Open Internet Explorer
- Go to Tools > Internet Options > General Tab
- Here you can type in a homepage like MSN.Com for example or a page of your choice
- Then click ok and close IE
Suzy, what I need you to do is go into your download folder and look for FRST64, right click on it and select CUT, then right click on your desktop and select Paste, I am going to have your create a fixlog, it has to be saved to your desktop, then use your mouse and drag it right next to FRST64, above or below it but not right on top of it, then right click on FRST64 and select RUN AS ADMINISTRATOR, when it opens just click on FIX
Open notepad (Start --> All Programs --> Accessories --> Notepad).
Please copy the entire contents of the code box below.
(To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste).
Save it to the same directory as FRST or FRST64 as fixlist.txt. (it has to be right next to FRST or FRST64) either in a directory you saved FRST or FRST64 or on your desktop if thats where you saved it.
You can use your mouse to drag Fixlist right next to FRST or FRST64, either above or below it but not on top of it.
Code:
Start
FF SearchEngineOrder.1: Ask.com
CHR DefaultSearchKeyword: Default -> ask.com
CHR DefaultSearchProvider: Default -> Ask
CHR DefaultSearchURL: Default -> http://websearch.ask.com/redirect?client=cr&src=kw&tb=AVR-4&o=APN10266&locale=en_US&apn_uid=ffb2f987-f112-49fa-892b-ff3b5edb30ea&apn_ptnrs=%5EAGX&apn_sauid=40532622-B5B4-46F5-A5ED-E657BB64CE9F&apn_dtid=%5EYYYYYY%5EYY%5EUS&q={searchTerms}
CHR DefaultSuggestURL: Default -> http://ss.websearch.ask.com/query?qsrc=2922&li=ff&sstype=prefix&q={searchTerms}
Hosts:
EmptyTemp:
End
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Then open FRST or FRST64 and click on fix
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.