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Thread: Something happened, need help please

  1. #11
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    All these pop ups seem to be courtesy of "Ads by info"

  2. #12
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    Quote Originally Posted by beuford23 View Post
    All these pop ups seem to be courtesy of "Ads by info"
    Which browser do the pop ups occur in?
    OCD
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  3. #13
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    Hi beuford23,

    Reset Internet Explorer

    Go to the Start menu > Control Panel > Look in the upper right hand corner and make sure the "Category" drop down menu says Small or Large Icons
    Locate Internet Options > Advanced tab > Reset button at the bottom of the menu.



    Next you will be presented with the following window. Please read what changes will take place if you choose to reset. If you would like to remove all personal settings tick the small box before clicking Reset.




    =========================

    Reset Firefox to its default state
    1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu
      (on Windows XP, click the Help menu at the top of the Firefox window) and select Troubleshooting Information.


    2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.


    3. To continue, click Reset Firefox in the confirmation window that opens.
    4. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.

    =========================

    Disable Plug-ins in Google Chrome

    • Click the Chrome menu on the browser toolbar.
    • Select Settings
    • Locate the Extensions
    • Locate the following extension and select the mini garbage can (Remove from Chrome):
      • Ads by Information
    • Exit Chrome settings menu.

    =========================

    Re- run AdwCleaner

    It should be on your desktop
      • Windows XP : Double click on the icon to run it.
      • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
    • Click on the Scan button.
    • AdwCleaner will begin to scan your computer like it did before.
    • After the scan has finished...
    • This time, click on the Clean button.
    • Press OK when asked to close all programs and follow the onscreen prompts.
    • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    • After rebooting, a log file report (AdwCleaner[S2].txt) will open automatically.
    • Copy and paste the contents of that log file in your next reply.
    • A copy of that log file will also be saved in the C:\AdwCleaner folder.

    =========================

    Download Malwarebytes' Anti-Malware to your desktop.

    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"







    • On the Dashboard click on Update Now
    • Go to the Setting Tab
    • Under Setting go to Detection and Protection
    • Under PUP and PUM make sure both are set to show Treat Detections as Malware
    • Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
    • Then on the Dashboard click on Scan
    • Make sure to select THREAT SCAN
    • Then click on Scan
    • When the scan is finished and the log pops up...select Copy to Clipboard
    • Please paste the log back into this thread for review
    • Exit Malwarebytes

    In your next post please provide the following:
    • AdwCleaner[S2].txt
    • MBAM log
    OCD
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  4. #14
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    Malwarebytes Anti-Malware
    www.malwarebytes.org

    Scan Date: 10/10/2014
    Scan Time: 11:46:34 PM
    Logfile:
    Administrator: Yes

    Version: 2.00.2.1012
    Malware Database: v2014.10.11.01
    Rootkit Database: v2014.10.08.01
    License: Trial
    Malware Protection: Enabled
    Malicious Website Protection: Enabled
    Self-protection: Disabled

    OS: Windows 7 Service Pack 1
    CPU: x64
    File System: NTFS
    User: Brassington

    Scan Type: Threat Scan
    Result: Cancelled
    Objects Scanned: 0
    (No malicious items detected)
    Time Elapsed: 0 min, 28 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 0
    (No malicious items detected)

    Registry Keys: 0
    (No malicious items detected)

    Registry Values: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Folders: 0
    (No malicious items detected)

    Files: 0
    (No malicious items detected)

    Physical Sectors: 0
    (No malicious items detected)


    (end)



    # AdwCleaner v3.311 - Report created 10/10/2014 at 23:38:09
    # Updated 30/09/2014 by Xplode
    # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
    # Username : Brassington - BRASSINGTON
    # Running from : C:\Users\Brassington\Desktop\AdwCleaner.exe
    # Option : Clean

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    File Deleted : C:\Users\Brassington\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage
    File Deleted : C:\Users\Brassington\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.livelyrics00.live-lyrics.com_0.localstorage

    ***** [ Scheduled Tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****


    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.17280


    -\\ Mozilla Firefox v32.0.3 (x86 en-US)

    [ File : C:\Users\Brassington\AppData\Roaming\Mozilla\Firefox\Profiles\342130he.default-1413005485820\prefs.js ]


    [ File : C:\Users\Brassington\AppData\Roaming\Mozilla\Firefox\Profiles\kztrwi7h.default-1406780185987\prefs.js ]


    -\\ Google Chrome v38.0.2125.101

    [ File : C:\Users\Brassington\AppData\Local\Google\Chrome\User Data\Default\preferences ]


    *************************

    AdwCleaner[R0].txt - [18602 octets] - [09/10/2014 21:21:57]
    AdwCleaner[R1].txt - [1349 octets] - [09/10/2014 21:59:08]
    AdwCleaner[R2].txt - [1627 octets] - [10/10/2014 23:34:00]
    AdwCleaner[R3].txt - [1687 octets] - [10/10/2014 23:37:42]
    AdwCleaner[S0].txt - [16698 octets] - [09/10/2014 21:32:24]
    AdwCleaner[S1].txt - [1412 octets] - [09/10/2014 22:00:00]
    AdwCleaner[S2].txt - [1612 octets] - [10/10/2014 23:38:09]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1672 octets] ##########




    I noticed that there was no "Ad info" in Chrome settings. I did however see the "Hola" add on and since that was something added on very recently (like 72 hours ago) I deleted it

  5. #15
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    Haven't had any pop ups or annoying garbage yet......fingers crossed

  6. #16
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    Hi beuford32,

    ESET Online Scanner

    *Note:
    • It is recommended to disable on-board antivirus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
    • Please don't go surfing while your resident protection is disabled!
    • Once the scan is finished remember to re-enable your antivirus along with your anti-spyware programs.

    ** You need to run your browser with Administrator Rights, to do so right click your browsers short cut and select "Run as Administrator".

    = = = = = = = = = = = = = = = = = = = =

    Go here to run ESET Online Scanner

    (Note: You can use Internet Explorer or FireFox for this scan. If you use FireFox you will be asked to install an additional component. Please allow this.)

    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activex control to install
    • Disable your Antivirus software. You can usually do this with its Notification Tray icon near the clock
    • Click Start
    • Make sure that the option "Remove found threats" is Checked, and the option "Scan unwanted applications" is Checked.
    • Click Scan.
    • Wait for the scan to finish.
    • When the scan completes, click List of found threats
    • click Export to Text file and save the file to your desktop using a unique name, such as ESETScan.
    • Include the contents of this report in your next reply

      Note - when ESET doesn't find any threats, no report will be created.
    • Push the back button.
    • Push Finish
    • Re-enable your Antivirus software.

    =========================

    In your next post please provide the following:

    • ESET's log.txt
    • How's the computer running, any symptoms?

    OCD
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  7. #17
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    C:\Users\All Users\Spybot - Search & Destroy\Recovery\WinDownloadergen.zip Win32/Bagle.gen.zip worm
    C:\AdwCleaner\Quarantine\C\Program Files (x86)\ConduitEngine\ConduitEngine.dll.vir a variant of Win32/Toolbar.Conduit.B potentially unwanted application deleted - quarantined
    C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vuze Remote toolbar\FF\components\vuzeToolbarFF.dll.vir a variant of Win32/Toolbar.Widgi.G potentially unwanted application deleted - quarantined
    C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vuze Remote toolbar\IE\9.6\vuzeToolbarIE.dll.vir a variant of Win32/Toolbar.Widgi.G potentially unwanted application deleted - quarantined
    C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vuze Remote toolbar\IE\9.6\vuzeToolbarIE64.dll.vir a variant of Win64/Toolbar.Widgi.B potentially unwanted application deleted - quarantined
    C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vuze_Remote\tbVuze.dll.vir a variant of Win32/Toolbar.Conduit.B potentially unwanted application deleted - quarantined
    C:\AdwCleaner\Quarantine\C\Users\Brassington\AppData\LocalLow\ConduitEngine\ConduitEngine.dll.vir a variant of Win32/Toolbar.Conduit.B potentially unwanted application deleted - quarantined
    C:\AdwCleaner\Quarantine\C\Users\Brassington\AppData\LocalLow\Vuze_Remote\tbVuze.dll.vir a variant of Win32/Toolbar.Conduit.B potentially unwanted application deleted - quarantined
    C:\AdwCleaner\Quarantine\C\Windows\System32\roboot64.exe.vir a variant of Win64/Systweak.A potentially unwanted application deleted - quarantined
    C:\ProgramData\Spybot - Search & Destroy\Recovery\WinDownloadergen.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
    C:\Users\Brassington\Downloads\Setup.exe a variant of Win32/Bundlore.N potentially unwanted application deleted - quarantined



    Everything seems to be running fine now, asymptomatic

  8. #18
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    Hi beuford23,

    Your log appears to be clean. If you have no other issues please continue with the following steps.

    We have a few items to take care of before we get to the All Clean Speech.

    = = = = = = = = = = = = = = = = = = = =

    Remove Disinfection Tools

    • Download Delfix
    • Tick the following boxes:
      • Remove disinfection tools
      • Create registry backup
      • Purge system restore




    • Click Run
    • Any other tools and files found can simply be deleted or uninstall via the Control Panel.

    = = = = = = = = = = = = = = = = = = = =


    With the above items taken care of let's move on to the All Clean part of the process.

    The following procedures are recommendations for helping to keep your system running smoothly. If you are currently satisfied with how your system is running some or all of these may not pertain to you. Implement what you need.

    This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

    Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

    Here are some tips to reduce the potential for spyware infection in the future:

    Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate windows and frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

    Make your Mozilla Firefox more secure - This can be done by adding these add-ons:

    Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

    Free Anti-Virus

    Free Firewall
    Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here.

    = = = = = = = = = = = = = = = = = = = =

    Be prepared for CryptoLocker:

    Cryptolocker Ransomware: What You Need To Know
    CryptoLocker Ransomware Information Guide and FAQ

    to help protect your computer in the future I recommend that you get the following free program:

    CryptoPrevent install this program to lock down and prevent crypto-ransomeware



    = = = = = = = = = = = = = = = = = = = =

    COMPUTER SECURITY - a short guide to staying safer online

    = = = = = = = = = = = = = = = = = = = =

    WOT Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites - green to go, yellow for caution and red to stop, helping you avoid the dangerous sites. WOT has an addon available for both Firefox and IE.
    • Green should be good to go
    • Yellow for caution
    • Red to stop

    = = = = = = = = = = = = = = = = = = = =

    P2P may be a great way to get lots of stuffs, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well.

    Please read these short reports on the dangers of peer-2-peer programs and file sharing.


    = = = = = = = = = = = = = = = = = = = =

    Make sure you keep your Windows OS current.
    • Windows XP:
      Microsoft will no longer offer support for Windows XP beginning on April 8, 2014
      If you are running Windows XP, please take the time to read the information provided at these links.
    • Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems.
    • Window 8 Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.

    Without these you are leaving the back door open.

    = = = = = = = = = = = = = = = = = = = =

    Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
    Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

    = = = = = = = = = = = = = = = = = = = =

    Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

    Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
    OCD
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  9. #19
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    Since this issue appears to be resolved ... this Topic has been closed.

    If you still require help, please start a new topic and include fresh FRST and aswMBR logs, along with a link to your previous thread.

    Please do not add any logs that might have been requested previously, you would be starting fresh.

    Applies only to the original poster, anyone else with similar problems please start your own topic.
    ---------------------------------------

    Admin Edit

    Thank you, OCD.
    OCD
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