Also we need to check for hidden items that might be on the machine
Please download RogueKiller and save it to your desktop.
You can check here if you're not sure if your computer is 32-bit or 64-bit
- Download RogueKiller to your desktop.
- Quit all running programs.
- For Windows XP, double-click to start.
- For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
- Read and accept the EULA (End User Licene Agreement)
- Click Scan to scan the system.
- When the scan completes Close the program > Don't Fix anything!
- Don't run any other options, they're not all bad!!
- Post back the report which should be located on your desktop.
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Download the latest version of TDSSKiller from here and save it to your Desktop.
- Doubleclick on TDSSKiller.exe to run the application
- Then click on Change parameters.
- Check the boxes beside Verify Driver Digital Signature, Detect TDLFS file system and Use KSN to scan objects , then click OK.
- Click the Start Scan button.
- If a suspicious object is detected, the default action will be Skip, click on Continue.
- If malicious objects are found, they will show in the Scan results and offer three (3) options.
- Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
- Get the report by selecting Reports
- Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
Please copy and paste its contents on your next reply.
A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
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Please post these 2 logs when done.
