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Thread: computer freezing, restarting by self and blue screen problems

  1. #1
    Senior Member Edgecrusher's Avatar
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    Default computer freezing, restarting by self and blue screen problems

    Hi, i have a really bad problem with my computer. When i switch it on, at the desktop or on internet, the computer keeps freezing or the screen goes blank and then restarts itself or goes in to a blue screen with white writing. when it does this, i press the power button to restart it, it crashes again a few more times. this happens everytime i switch on the computer.
    my logs are posted below.


    Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 27-10-2014 01
    Ran by Michelle (administrator) on MICHELLE-PC on 27-10-2014 20:52:42
    Running from C:\Users\Michelle\Downloads
    Loaded Profile: Michelle (Available profiles: Michelle)
    Platform: Microsoft Windows 7 Professional Service Pack 1 (X86) OS Language: English (United States)
    Internet Explorer Version 11
    Boot Mode: Normal
    Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic...ery-scan-tool/

    ==================== Processes (Whitelisted) =================

    (If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

    (Microsoft Corporation) C:\Program Files\Microsoft Security Client\MsMpEng.exe
    (PC Tools) C:\Program Files\Spyware Doctor\pctsAuxs.exe
    (PC Tools) C:\Program Files\Spyware Doctor\pctsSvc.exe
    (Microsoft Corp.) C:\Program Files\Common Files\microsoft shared\Windows Live\WLIDSVC.EXE
    (Microsoft Corp.) C:\Program Files\Common Files\microsoft shared\Windows Live\WLIDSVCM.EXE
    (Intel Corporation) C:\Windows\System32\igfxtray.exe
    (Intel Corporation) C:\Windows\System32\hkcmd.exe
    (Intel Corporation) C:\Windows\System32\igfxpers.exe
    (PC Tools) C:\Program Files\Spyware Doctor\pctsTray.exe
    (Intel Corporation) C:\Windows\System32\igfxsrvc.exe
    (Research In Motion Limited) C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
    (Microsoft Corporation) C:\Program Files\Microsoft Security Client\msseces.exe
    (Microsoft Corporation) C:\Program Files\Zune\ZuneLauncher.exe
    (Oracle Corporation) C:\Program Files\Common Files\Java\Java Update\jusched.exe
    (Spotify Ltd) C:\Users\Michelle\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
    (Spotify Ltd) C:\Users\Michelle\AppData\Roaming\Spotify\spotify.exe
    (Google Inc.) C:\Program Files\Google\Chrome\Application\chrome.exe
    (Google Inc.) C:\Program Files\Google\Chrome\Application\chrome.exe
    (Google Inc.) C:\Program Files\Google\Chrome\Application\chrome.exe
    (Google Inc.) C:\Program Files\Google\Chrome\Application\chrome.exe
    (Microsoft Corporation) C:\Program Files\Microsoft Security Client\NisSrv.exe
    (Microsoft Corporation) C:\Windows\System32\dllhost.exe
    (PC Tools) C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
    (Google Inc.) C:\Program Files\Google\Chrome\Application\chrome.exe
    (Google Inc.) C:\Program Files\Google\Chrome\Application\chrome.exe


    ==================== Registry (Whitelisted) ==================

    (If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

    HKLM\...\Run: [ISTray] => C:\Program Files\Spyware Doctor\pctsTray.exe [1286608 2010-01-18] (PC Tools)
    HKLM\...\Run: [RIMBBLaunchAgent.exe] => C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe [82256 2011-07-26] (Research In Motion Limited)
    HKLM\...\Run: [MSC] => C:\Program Files\Microsoft Security Client\msseces.exe [974432 2014-08-22] (Microsoft Corporation)
    HKLM\...\Run: [Zune Launcher] => C:\Program Files\Zune\ZuneLauncher.exe [159456 2011-08-05] (Microsoft Corporation)
    HKLM\...\Run: [Wondershare Helper Compact.exe] => C:\Program Files\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
    HKLM\...\Run: [Adobe ARM] => C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959176 2014-09-12] (Adobe Systems Incorporated)
    HKLM\...\Run: [SunJavaUpdateSched] => C:\Program Files\Common Files\Java\Java Update\jusched.exe [271744 2014-09-26] (Oracle Corporation)
    HKU\S-1-5-21-1266558717-1336983367-1296811003-1001\...\Run: [msnmsgr] => C:\Program Files\Windows Live\Messenger\msnmsgr.exe [4280184 2012-03-08] (Microsoft Corporation)
    HKU\S-1-5-21-1266558717-1336983367-1296811003-1001\...\Run: [Spotify Web Helper] => C:\Users\Michelle\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe [1514040 2014-10-07] (Spotify Ltd)
    HKU\S-1-5-21-1266558717-1336983367-1296811003-1001\...\Run: [Spotify] => C:\Users\Michelle\AppData\Roaming\Spotify\spotify.exe [6553144 2014-10-07] (Spotify Ltd)
    HKU\S-1-5-21-1266558717-1336983367-1296811003-1001\...\Run: [GoogleChromeAutoLaunch_D767CAD71DA7DD1CDFD0D3EF6D1B23BA] => C:\Program Files\Google\Chrome\Application\chrome.exe [854344 2014-10-10] (Google Inc.)

    ==================== Internet (Whitelisted) ====================

    (If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

    ProxyEnable: Internet Explorer proxy is enabled.
    HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://uk.msn.com/?ocid=iehp
    HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 0x0A5B8BC9A374CC01
    HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-GB
    SearchScopes: HKLM - DefaultScope value is missing.
    BHO: Java(tm) Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
    BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
    BHO: Windows Live Messenger Companion Helper -> {9FDDE16B-836F-4806-AB1F-1455CBEFF289} -> C:\Program Files\Windows Live\Companion\companioncore.dll (Microsoft Corporation)
    BHO: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jin...ndows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jin...ndows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jin...ndows-i586.cab
    DPF: {DAF7E6E6-D53A-439A-B28D-12271406B8A9} http://mobileapps.blackberry.com/dev...e/AxLoader.cab
    Winsock: Catalog9 01 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [321464] (PC Tools Research Pty Ltd.)
    Winsock: Catalog9 02 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [321464] (PC Tools Research Pty Ltd.)
    Winsock: Catalog9 03 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [321464] (PC Tools Research Pty Ltd.)
    Winsock: Catalog9 14 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [321464] (PC Tools Research Pty Ltd.)
    Tcpip\Parameters: [DhcpNameServer] 192.168.1.254 192.168.1.254

    FireFox:
    ========
    FF ProfilePath: C:\Users\Michelle\AppData\Roaming\Mozilla\Firefox\Profiles\lvyu5r43.default
    FF Homepage: hxxp://www.google.com/
    FF Plugin: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF32_15_0_0_152.dll ()
    FF Plugin: @Google.com/GoogleEarthPlugin -> C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll (Google)
    FF Plugin: @java.com/DTPlugin,version=10.71.2 -> C:\Program Files\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
    FF Plugin: @java.com/JavaPlugin,version=10.71.2 -> C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
    FF Plugin: @microsoft.com/GENUINE -> disabled No File
    FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> C:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
    FF Plugin: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
    FF Plugin: @microsoft.com/WLPG,version=15.4.3538.0513 -> C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
    FF Plugin: @microsoft.com/WLPG,version=15.4.3555.0308 -> C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
    FF Plugin: @RIM.com/WebSLLauncher,version=1.0 -> C:\Program Files\Common Files\Research In Motion\BBWebSLLauncher\NPWebSLLauncher.dll ()
    FF Plugin: @tools.google.com/Google Update;version=3 -> C:\Program Files\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
    FF Plugin: @tools.google.com/Google Update;version=9 -> C:\Program Files\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
    FF Plugin: Adobe Reader -> C:\Program Files\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
    FF SearchPlugin: C:\Program Files\mozilla firefox\searchplugins\amazon-en-GB.xml
    FF SearchPlugin: C:\Program Files\mozilla firefox\searchplugins\chambers-en-GB.xml
    FF SearchPlugin: C:\Program Files\mozilla firefox\searchplugins\eBay-en-GB.xml
    FF SearchPlugin: C:\Program Files\mozilla firefox\searchplugins\yahoo-en-GB.xml
    FF Extension: SoundCloud Downloader - Technowise - C:\Users\Michelle\AppData\Roaming\Mozilla\Firefox\Profiles\lvyu5r43.default\Extensions\{c8d3bc80-0810-4d21-a2c2-be5f2b2832ac}.xpi [2013-04-16]

    Chrome:
    =======
    CHR HomePage: Default -> hxxp://www.google.com/
    CHR StartupUrls: Default -> "hxxp://www.google.com/"
    CHR Plugin: (Shockwave Flash) - C:\Program Files\Google\Chrome\Application\38.0.2125.104\gcswf32.dll No File
    CHR Plugin: (Shockwave Flash) - C:\Windows\system32\Macromed\Flash\NPSWF32.dll No File
    CHR Plugin: (Java Deployment Toolkit 6.0.260.3) - C:\Program Files\Java\jre6\bin\new_plugin\npdeployJava1.dll No File
    CHR Plugin: (Java(TM) Platform SE 6 U26) - C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
    CHR Plugin: (Adobe Acrobat) - C:\Program Files\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll No File
    CHR Plugin: (Silverlight Plug-In) - C:\Program Files\Microsoft Silverlight\4.0.60831.0\npctrl.dll No File
    CHR Plugin: (Remoting Viewer) - internal-remoting-viewer
    CHR Plugin: (Native Client) - C:\Program Files\Google\Chrome\Application\38.0.2125.104\ppGoogleNaClPluginChrome.dll No File
    CHR Plugin: (Chrome PDF Viewer) - C:\Program Files\Google\Chrome\Application\38.0.2125.104\pdf.dll ()
    CHR Plugin: (RIM Handheld Application Loader) - C:\Program Files\Common Files\Research In Motion\BBWebSLLauncher\NPWebSLLauncher.dll ()
    CHR Plugin: (Google Earth Plugin) - C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll (Google)
    CHR Plugin: (Google Update) - C:\Program Files\Google\Update\1.3.21.79\npGoogleUpdate3.dll No File
    CHR Plugin: (Windows Live™ Photo Gallery) - C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
    CHR Plugin: (Default Plug-in) - default_plugin No File
    CHR Profile: C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default
    CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-05-25]
    CHR Extension: (WOT) - C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\bhmmomiinigofkjcapegjjndpbikblnp [2014-03-02]
    CHR Extension: (YouTube) - C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2011-12-21]
    CHR Extension: (Adblock Plus) - C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\cfhdojbkjhnklbpkdaibdccddilifddb [2014-03-02]
    CHR Extension: (Google Search) - C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2011-12-21]
    CHR Extension: (Google Wallet) - C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2013-08-23]
    CHR Extension: (Gmail) - C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2011-12-21]

    ========================== Services (Whitelisted) =================

    (If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

    R2 MsMpSvc; C:\Program Files\Microsoft Security Client\MsMpEng.exe [22192 2014-08-22] (Microsoft Corporation)
    R3 NisSrv; C:\Program Files\Microsoft Security Client\NisSrv.exe [288120 2014-08-22] (Microsoft Corporation)
    R2 sdAuxService; C:\Program Files\Spyware Doctor\pctsAuxs.exe [365280 2009-12-09] (PC Tools)
    R2 sdCoreService; C:\Program Files\Spyware Doctor\pctsSvc.exe [1141712 2010-01-18] (PC Tools)
    R3 ThreatFire; C:\Program Files\Spyware Doctor\TFEngine\TFService.exe [70928 2010-02-02] (PC Tools)

    ==================== Drivers (Whitelisted) ====================

    (If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

    S3 LachesisFltr; C:\Windows\System32\drivers\Lachesis.sys [12032 2007-08-08] (Razer (Asia-Pacific) Pte Ltd)
    R0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [231800 2014-07-17] (Microsoft Corporation)
    R3 netr28u; C:\Windows\System32\DRIVERS\netr28u.sys [657408 2009-07-13] (Ralink Technology Corp.)
    R2 npf; C:\Windows\System32\drivers\npf.sys [35088 2010-07-16] (CACE Technologies, Inc.)
    R0 PCTCore; C:\Windows\System32\drivers\PCTCore.sys [207280 2009-09-23] (PC Tools)
    R1 pctgntdi; C:\Windows\System32\drivers\pctgntdi.sys [233136 2010-02-05] (PC Tools)
    R3 pctplsg; C:\Windows\System32\drivers\pctplsg.sys [70408 2010-02-05] (PC Tools)
    S3 rt2500usb; C:\Windows\System32\DRIVERS\rt2500usb.sys [243456 2011-09-16] (Ralink Technology Inc.)
    R0 TfFsMon; C:\Windows\System32\drivers\TfFsMon.sys [51984 2010-02-02] (PC Tools)
    R3 TfNetMon; C:\Windows\system32\drivers\TfNetMon.sys [33552 2010-02-02] (PC Tools)
    R0 TfSysMon; C:\Windows\System32\drivers\TfSysMon.sys [59664 2010-02-02] (PC Tools)
    S3 TuneConvertAudio; C:\Windows\System32\drivers\TuneConvertAudio.sys [23608 2011-11-13] (Windows (R) Win 7 DDK provider)
    S3 WsAudioDevice_383; C:\Windows\System32\drivers\WsAudioDevice_383.sys [16640 2013-01-08] (Wondershare) [File not signed]

    ==================== NetSvcs (Whitelisted) ===================


    (If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)


    ==================== One Month Created Files and Folders ========

    (If an entry is included in the fixlist, the file\folder will be moved.)

    2014-10-27 20:52 - 2014-10-27 20:54 - 00013902 _____ () C:\Users\Michelle\Downloads\FRST.txt
    2014-10-27 20:52 - 2014-10-27 20:53 - 00000000 ____D () C:\FRST
    2014-10-27 20:51 - 2014-10-27 20:51 - 01104896 _____ (Farbar) C:\Users\Michelle\Downloads\FRST.exe
    2014-10-27 20:24 - 2014-10-27 20:24 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{A2F89BC9-3B93-4971-9B3D-F3E50E6BE900}
    2014-10-27 20:17 - 2014-10-27 20:17 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{0E8A2630-2FC3-4B81-8C9B-C97C014D461F}
    2014-10-27 20:12 - 2014-10-27 20:12 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{43D7F104-590A-434E-8E31-43E33639A379}
    2014-10-27 07:28 - 2014-10-27 07:28 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{C9E8BBB6-FF1F-4598-A4C2-6142105422D1}
    2014-10-27 07:24 - 2014-10-27 07:24 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{81984927-93D7-46E5-92B3-838D2C0AC922}
    2014-10-27 00:15 - 2014-10-27 00:16 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{ECAC3EFD-7875-4317-9264-CC1480D3A132}
    2014-10-26 14:48 - 2014-10-26 14:48 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{8869E401-A819-447B-A908-09B94C1F9E75}
    2014-10-26 14:34 - 2014-10-26 14:34 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{30C77AEA-DB5C-4C6A-BB12-D9893041A0E4}
    2014-10-26 14:26 - 2014-10-26 14:26 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{317495D4-224B-457E-8DD6-58FB7C9FE7EF}
    2014-10-26 00:11 - 2014-10-26 00:11 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{49869C69-A542-424F-989E-26674C4A8F97}
    2014-10-25 22:43 - 2014-10-25 22:43 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{448665F1-D4CB-4F86-A4FA-7D90EE086932}
    2014-10-25 13:46 - 2014-10-25 13:46 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{2BC0F3E1-2AFC-417B-9A58-DB46C2A87525}
    2014-10-24 23:14 - 2014-10-24 23:14 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{4A0A4C76-0644-46DA-B760-EF426FDFC783}
    2014-10-24 23:12 - 2014-10-24 23:12 - 00145928 _____ () C:\Windows\Minidump\102514-13890-01.dmp
    2014-10-24 23:12 - 2014-10-24 23:12 - 00145864 _____ () C:\Windows\Minidump\102514-14843-01.dmp
    2014-10-24 23:09 - 2014-10-24 23:09 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{96E8C15F-46CB-46DD-8BF3-E1F9A1513CF5}
    2014-10-24 12:25 - 2014-10-24 12:25 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{9EDD76F9-50E9-45E8-BE6C-74DF71378F37}
    2014-10-24 12:20 - 2014-10-24 12:21 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{0A5C6262-74CD-4C70-A3F2-EF1D02951DD4}
    2014-10-24 00:11 - 2014-10-24 00:11 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{1002BB93-67A4-4BCF-879F-26AC2367C37C}
    2014-10-23 22:32 - 2014-10-23 22:32 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{EF368274-E4C9-487D-BDB2-C890B9DE399B}
    2014-10-23 22:30 - 2014-10-23 22:30 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{60C19939-1A15-4844-B40A-0AA712FA653E}
    2014-10-23 06:02 - 2014-10-23 06:03 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{7BA63C5D-0D6A-4FEE-8EC4-96A1512C81FB}
    2014-10-23 06:01 - 2014-10-23 06:01 - 00145928 _____ () C:\Windows\Minidump\102314-20265-01.dmp
    2014-10-23 06:00 - 2014-10-23 06:00 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{DAA4CD83-580C-43AC-AF7F-36A4F2D0A1EF}
    2014-10-23 05:52 - 2014-10-23 05:53 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{362537FE-801D-49CE-80D9-E63CA637F616}
    2014-10-23 00:10 - 2014-10-23 00:10 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{091CD70A-9135-4408-A7E8-BAC69DE1C7D0}
    2014-10-22 23:23 - 2014-10-22 23:23 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{CA113039-D492-4FA9-BC02-22E926D0FEF4}
    2014-10-22 23:04 - 2014-10-22 23:04 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{3DCAC3A3-0F14-46A6-B7EE-3EEE01A2EAAE}
    2014-10-22 23:01 - 2014-10-22 23:01 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{560E9F36-3FA3-405F-B180-D7F6C1A4E92B}
    2014-10-22 22:58 - 2014-10-22 22:58 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{1CAB5C61-99E1-424A-8AA7-685B701C11F7}
    2014-10-22 12:57 - 2014-10-22 12:57 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{3FBBF249-1BB2-455B-8A04-9A533B0F995E}
    2014-10-21 23:27 - 2014-10-21 23:27 - 00000000 ____D () C:\Users\Michelle\AppData\Roaming\EncryptStick
    2014-10-21 23:19 - 2014-10-21 23:19 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{E2AF7BE5-2CEF-4AD4-AC04-B1ADB93C36BE}
    2014-10-21 06:54 - 2014-10-21 06:54 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{73F05075-E787-4F2E-A004-3581B60D8EA5}
    2014-10-21 00:11 - 2014-10-21 00:11 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{B091B452-4298-4288-AD7A-129B47751909}
    2014-10-20 13:06 - 2014-10-20 13:06 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{B223849F-14A3-48AF-B1E1-1C4B1B164A96}
    2014-10-20 13:04 - 2014-10-20 13:04 - 00145928 _____ () C:\Windows\Minidump\102014-15031-01.dmp
    2014-10-20 13:00 - 2014-10-20 13:00 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{509F33DB-F02F-4F13-814A-56F02B530E53}
    2014-10-20 00:12 - 2014-10-20 00:12 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{DC38F79B-5DC8-4CD9-83B5-A82D2F776D7F}
    2014-10-19 15:41 - 2014-10-19 15:42 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{4B4BE0A5-6AD4-46C5-8B40-DC816752B0A2}
    2014-10-19 13:22 - 2014-10-19 13:22 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{E30BB7AE-EC06-497B-873F-3EC74067A4ED}
    2014-10-19 00:11 - 2014-10-19 00:11 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{73AE749D-7220-4AA4-897B-B5D7ECF6839D}
    2014-10-18 23:05 - 2014-10-18 23:05 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{2A11787A-5757-4274-963A-D1F1AA19E3AC}
    2014-10-18 23:02 - 2014-10-18 23:02 - 00145928 _____ () C:\Windows\Minidump\101914-18468-01.dmp
    2014-10-18 23:01 - 2014-10-18 23:01 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{FA72557A-1CB9-4421-92A6-E2A4CF91AFF9}
    2014-10-17 23:33 - 2014-10-17 23:33 - 00000000 ____D () C:\Program Files\Common Files\Java
    2014-10-17 23:33 - 2014-10-17 23:32 - 00272808 _____ (Oracle Corporation) C:\Windows\system32\javaws.exe
    2014-10-17 23:32 - 2014-10-17 23:32 - 00175528 _____ (Oracle Corporation) C:\Windows\system32\javaw.exe
    2014-10-17 23:32 - 2014-10-17 23:32 - 00175528 _____ (Oracle Corporation) C:\Windows\system32\java.exe
    2014-10-17 23:32 - 2014-10-17 23:32 - 00096680 _____ (Oracle Corporation) C:\Windows\system32\WindowsAccessBridge.dll
    2014-10-17 23:23 - 2014-10-17 23:23 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{A4365E31-1A41-45D9-A619-F8CAA0E173A6}
    2014-10-17 12:37 - 2014-10-17 12:37 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{D91C86A5-677A-40BD-87BA-5C2A33A512BF}
    2014-10-17 00:25 - 2014-10-17 00:25 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{1C63A9EF-DAA5-440B-9C19-41D120F46B1F}
    2014-10-16 22:40 - 2014-10-16 22:40 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{88B7AAEB-BB89-4400-8B56-C066740C4188}
    2014-10-16 12:25 - 2014-10-16 12:25 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{830CB44E-691D-4F40-91D4-687E9270A9C6}
    2014-10-16 12:21 - 2014-10-16 12:21 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{5A6D5062-8CC0-4250-86CD-E3AC23B259B8}
    2014-10-15 23:25 - 2014-10-15 23:25 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{B832B232-9EF0-4239-B653-768A46D247F4}
    2014-10-15 23:14 - 2014-10-15 23:14 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{FFE4E7E8-311B-465D-80C2-D0FDECFE4192}
    2014-10-15 23:09 - 2014-10-15 23:09 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{3982304D-8980-4E55-92AB-7040D4C0699D}
    2014-10-15 12:52 - 2014-10-15 12:52 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{2F072A9F-D4A9-4B8E-8CE0-975C1810C691}
    2014-10-14 17:53 - 2014-10-10 01:44 - 00396288 _____ (Microsoft Corporation) C:\Windows\system32\aepdu.dll
    2014-10-14 17:53 - 2014-10-10 01:44 - 00230912 _____ (Microsoft Corporation) C:\Windows\system32\generaltel.dll
    2014-10-14 17:53 - 2014-10-10 01:39 - 00302592 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll
    2014-10-14 17:53 - 2014-10-07 02:04 - 00331448 _____ (Microsoft Corporation) C:\Windows\system32\iedkcs32.dll
    2014-10-14 17:53 - 2014-09-29 00:41 - 02379264 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
    2014-10-14 17:53 - 2014-09-25 22:46 - 00365056 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
    2014-10-14 17:53 - 2014-09-25 22:46 - 00243200 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
    2014-10-14 17:53 - 2014-09-25 22:46 - 00069632 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
    2014-10-14 17:53 - 2014-09-25 22:43 - 11807232 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
    2014-10-14 17:53 - 2014-09-25 22:32 - 02017280 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
    2014-10-14 17:53 - 2014-09-19 01:44 - 17484800 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
    2014-10-14 17:53 - 2014-09-19 01:25 - 04201472 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
    2014-10-14 17:53 - 2014-09-19 01:14 - 02724864 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
    2014-10-14 17:53 - 2014-09-19 01:14 - 00004096 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollectorres.dll
    2014-10-14 17:53 - 2014-09-19 01:02 - 00454656 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
    2014-10-14 17:53 - 2014-09-19 01:01 - 00061952 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
    2014-10-14 17:53 - 2014-09-19 01:01 - 00051200 _____ (Microsoft Corporation) C:\Windows\system32\ieetwproxystub.dll
    2014-10-14 17:53 - 2014-09-19 00:59 - 00061952 _____ (Microsoft Corporation) C:\Windows\system32\MshtmlDac.dll
    2014-10-14 17:53 - 2014-09-19 00:55 - 02187264 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
    2014-10-14 17:53 - 2014-09-19 00:54 - 00043008 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
    2014-10-14 17:53 - 2014-09-19 00:53 - 00032768 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
    2014-10-14 17:53 - 2014-09-19 00:51 - 00440320 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
    2014-10-14 17:53 - 2014-09-19 00:50 - 00112128 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
    2014-10-14 17:53 - 2014-09-19 00:50 - 00108032 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollector.exe
    2014-10-14 17:53 - 2014-09-19 00:49 - 00597504 _____ (Microsoft Corporation) C:\Windows\system32\jscript9diag.dll
    2014-10-14 17:53 - 2014-09-19 00:44 - 00646144 _____ (Microsoft Corporation) C:\Windows\system32\MsSpellCheckingFacility.exe
    2014-10-14 17:53 - 2014-09-19 00:36 - 00060416 _____ (Microsoft Corporation) C:\Windows\system32\JavaScriptCollectionAgent.dll
    2014-10-14 17:53 - 2014-09-19 00:32 - 00164864 _____ (Microsoft Corporation) C:\Windows\system32\msrating.dll
    2014-10-14 17:53 - 2014-09-19 00:20 - 00677888 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe
    2014-10-14 17:53 - 2014-09-19 00:20 - 00607744 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
    2014-10-14 17:53 - 2014-09-19 00:18 - 01068032 _____ (Microsoft Corporation) C:\Windows\system32\mshtmlmedia.dll
    2014-10-14 17:53 - 2014-09-18 23:59 - 01810944 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
    2014-10-14 17:53 - 2014-09-18 23:53 - 01190400 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
    2014-10-14 17:53 - 2014-09-18 23:52 - 00678400 _____ (Microsoft Corporation) C:\Windows\system32\ieapfltr.dll
    2014-10-14 17:53 - 2014-09-18 01:32 - 02363904 _____ (Microsoft Corporation) C:\Windows\system32\msi.dll
    2014-10-14 17:53 - 2014-09-04 05:04 - 00372736 _____ (Microsoft Corporation) C:\Windows\system32\rastls.dll
    2014-10-14 17:53 - 2014-07-17 01:40 - 00157696 _____ (Microsoft Corporation) C:\Windows\system32\winsta.dll
    2014-10-14 17:53 - 2014-07-17 01:39 - 03221504 _____ (Microsoft Corporation) C:\Windows\system32\mstscax.dll
    2014-10-14 17:53 - 2014-07-17 01:39 - 01051136 _____ (Microsoft Corporation) C:\Windows\system32\mstsc.exe
    2014-10-14 17:53 - 2014-07-17 01:39 - 00523264 _____ (Microsoft Corporation) C:\Windows\system32\termsrv.dll
    2014-10-14 17:53 - 2014-07-17 01:39 - 00304128 _____ (Microsoft Corporation) C:\Windows\system32\winlogon.exe
    2014-10-14 17:53 - 2014-07-17 01:39 - 00131584 _____ (Microsoft Corporation) C:\Windows\system32\aaclient.dll
    2014-10-14 17:53 - 2014-07-17 01:39 - 00130048 _____ (Microsoft Corporation) C:\Windows\system32\rdpcorekmts.dll
    2014-10-14 17:53 - 2014-07-17 01:39 - 00065536 _____ (Microsoft Corporation) C:\Windows\system32\TSpkg.dll
    2014-10-14 17:53 - 2014-07-17 01:39 - 00017408 _____ (Microsoft Corporation) C:\Windows\system32\credssp.dll
    2014-10-14 17:53 - 2014-07-17 01:03 - 00184320 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\rdpwd.sys
    2014-10-14 17:53 - 2014-07-17 01:02 - 00031232 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\tssecsrv.sys
    2014-10-14 17:52 - 2014-09-13 01:40 - 00067072 _____ (Microsoft Corporation) C:\Windows\system32\packager.dll
    2014-10-14 17:52 - 2014-08-19 02:41 - 00050688 _____ (Microsoft Corporation) C:\Windows\system32\appidapi.dll
    2014-10-14 17:52 - 2014-08-19 02:41 - 00050176 _____ (Microsoft Corporation) C:\Windows\system32\setbcdlocale.dll
    2014-10-14 17:52 - 2014-08-19 02:41 - 00027648 _____ (Microsoft Corporation) C:\Windows\system32\appidsvc.dll
    2014-10-14 17:52 - 2014-08-19 02:40 - 00096768 _____ (Microsoft Corporation) C:\Windows\system32\appidpolicyconverter.exe
    2014-10-14 17:52 - 2014-08-19 02:40 - 00016896 _____ (Microsoft Corporation) C:\Windows\system32\appidcertstorecheck.exe
    2014-10-14 17:52 - 2014-08-19 01:48 - 00050176 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\appid.sys
    2014-10-14 17:52 - 2014-07-07 01:40 - 11411456 _____ (Microsoft Corporation) C:\Windows\system32\wmp.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 03208704 _____ (Microsoft Corporation) C:\Windows\system32\mf.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 01329664 _____ (Microsoft Corporation) C:\Windows\system32\quartz.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 01174528 _____ (Microsoft Corporation) C:\Windows\system32\crypt32.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 01005056 _____ (Microsoft Corporation) C:\Windows\system32\cryptui.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00988160 _____ (Microsoft Corporation) C:\Windows\system32\drmv2clt.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00744960 _____ (Microsoft Corporation) C:\Windows\system32\blackbox.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00617984 _____ (Microsoft Corporation) C:\Windows\system32\wmdrmsdk.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00504320 _____ (Microsoft Corporation) C:\Windows\system32\msscp.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00489984 _____ (Microsoft Corporation) C:\Windows\system32\evr.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00473600 _____ (Microsoft Corporation) C:\Windows\system32\audiosrv.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00442880 _____ (Microsoft Corporation) C:\Windows\system32\AUDIOKSE.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00406016 _____ (Microsoft Corporation) C:\Windows\system32\drmmgrtn.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00374784 _____ (Microsoft Corporation) C:\Windows\system32\AudioEng.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00354816 _____ (Microsoft Corporation) C:\Windows\system32\mfplat.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00275968 _____ (Microsoft Corporation) C:\Windows\system32\EncDump.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00265216 _____ (Microsoft Corporation) C:\Windows\system32\msnetobj.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00195584 _____ (Microsoft Corporation) C:\Windows\system32\AudioSes.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00179200 _____ (Microsoft Corporation) C:\Windows\system32\wintrust.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00157184 _____ (Microsoft Corporation) C:\Windows\system32\pcasvc.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00143872 _____ (Microsoft Corporation) C:\Windows\system32\cryptsvc.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00103424 _____ (Microsoft Corporation) C:\Windows\system32\mfps.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00081408 _____ (Microsoft Corporation) C:\Windows\system32\cryptsp.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00008192 _____ (Microsoft Corporation) C:\Windows\system32\spwmp.dll
    2014-10-14 17:52 - 2014-07-07 01:40 - 00004096 _____ (Microsoft Corporation) C:\Windows\system32\msdxm.ocx
    2014-10-14 17:52 - 2014-07-07 01:40 - 00004096 _____ (Microsoft Corporation) C:\Windows\system32\dxmasf.dll
    2014-10-14 17:52 - 2014-07-07 01:39 - 12625408 _____ (Microsoft Corporation) C:\Windows\system32\wmploc.DLL
    2014-10-14 17:52 - 2014-07-07 01:39 - 03970488 _____ (Microsoft Corporation) C:\Windows\system32\ntkrnlpa.exe
    2014-10-14 17:52 - 2014-07-07 01:39 - 03914680 _____ (Microsoft Corporation) C:\Windows\system32\ntoskrnl.exe
    2014-10-14 17:52 - 2014-07-07 01:39 - 00100864 _____ (Microsoft Corporation) C:\Windows\system32\audiodg.exe
    2014-10-14 17:52 - 2014-07-07 01:39 - 00050176 _____ (Microsoft Corporation) C:\Windows\system32\rrinstaller.exe
    2014-10-14 17:52 - 2014-07-07 01:39 - 00023040 _____ (Microsoft Corporation) C:\Windows\system32\mfpmp.exe
    2014-10-14 17:52 - 2014-07-07 01:37 - 00002048 _____ (Microsoft Corporation) C:\Windows\system32\mferror.dll
    2014-10-14 17:52 - 2014-07-07 01:28 - 00593920 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\PEAuth.sys
    2014-10-14 17:52 - 2014-06-28 00:21 - 00521384 _____ (Microsoft Corporation) C:\Windows\system32\winload.exe
    2014-10-14 17:52 - 2014-06-28 00:21 - 00455752 _____ (Microsoft Corporation) C:\Windows\system32\winresume.exe
    2014-10-14 17:52 - 2014-06-28 00:21 - 00409272 _____ (Microsoft Corporation) C:\Windows\system32\ci.dll
    2014-10-14 17:52 - 2014-06-18 22:23 - 01131664 _____ (Microsoft Corporation) C:\Windows\system32\dfshim.dll
    2014-10-14 17:52 - 2014-06-18 22:23 - 00156824 _____ (Microsoft Corporation) C:\Windows\system32\mscorier.dll
    2014-10-14 17:52 - 2014-06-18 22:23 - 00081560 _____ (Microsoft Corporation) C:\Windows\system32\mscories.dll
    2014-10-14 17:40 - 2014-10-14 17:40 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{87AB9E8C-0100-4D4D-ADA7-F6C4214A5307}
    2014-10-14 17:20 - 2014-10-14 17:20 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{630DE954-C0EC-496B-87EC-EAC76C2686F8}
    2014-10-14 05:57 - 2014-10-14 05:57 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{02D4D15E-5F42-4D82-81CB-41050B1CEEDD}
    2014-10-14 00:11 - 2014-10-14 00:11 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{DB851F38-0A21-42EF-B72D-3563283F08F1}
    2014-10-13 13:24 - 2014-10-13 13:24 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{1427E189-6B80-497D-9927-775BEF98BA5B}
    2014-10-13 13:22 - 2014-10-13 13:22 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{2DC7FC0E-EEDE-4E7B-9FBC-9B536653C50D}
    2014-10-13 13:15 - 2014-10-13 13:15 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{CB995F31-11CC-455B-869E-1B98DA592DF9}
    2014-10-13 00:11 - 2014-10-13 00:11 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{F88CCC6D-6F41-4890-9AB7-25EF4CDC057E}
    2014-10-12 18:38 - 2014-10-12 18:38 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{483B102F-6738-4F52-BD3F-791E7ABD7BE4}
    2014-10-12 18:37 - 2014-10-12 18:37 - 00145928 _____ () C:\Windows\Minidump\101214-14937-01.dmp
    2014-10-12 18:33 - 2014-10-12 18:33 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{31F8780B-04FC-4B1F-AE6D-ADBC991CE643}
    2014-10-12 14:12 - 2014-10-12 14:12 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{9DE0833D-BD1D-405A-9912-B97733F528ED}
    2014-10-12 14:11 - 2014-10-12 14:11 - 00145928 _____ () C:\Windows\Minidump\101214-14218-01.dmp
    2014-10-12 14:08 - 2014-10-12 14:08 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{17DAEBB7-8DBA-4D29-934B-86A48AA29A71}
    2014-10-12 00:11 - 2014-10-12 00:11 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{709F8246-D03C-468B-8C5A-2DBCF6273F83}
    2014-10-11 23:18 - 2014-10-11 23:19 - 00002441 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Reader XI.lnk
    2014-10-11 23:18 - 2014-10-11 23:19 - 00000000 ____D () C:\Program Files\Common Files\Adobe
    2014-10-11 23:18 - 2014-10-11 23:18 - 00001989 _____ () C:\Users\Public\Desktop\Adobe Reader XI.lnk
    2014-10-11 23:09 - 2014-10-11 23:10 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{B7FCA553-72C6-43A8-ABCC-395D8C4D7861}
    2014-10-11 10:07 - 2014-10-11 10:07 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{F619564A-5B08-4559-9679-C145E4DA0198}
    2014-10-11 00:11 - 2014-10-11 00:11 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{3E0194B6-640D-477F-8882-0AFA49A0184A}
    2014-10-10 23:44 - 2014-10-10 23:44 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{D2BE025F-3172-4B3C-AC4E-6B3DF2774A63}
    2014-10-10 23:29 - 2014-10-10 23:30 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{75F82D82-A148-47D3-8EBF-8676C23E5632}
    2014-10-10 05:53 - 2014-10-10 05:53 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{25D10790-4224-4632-8D2A-19AAB46744A6}
    2014-10-09 12:40 - 2014-10-09 12:40 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{6228C692-8B7F-4326-99EF-370F6E473EEE}
    2014-10-09 00:11 - 2014-10-09 00:11 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{EFC46476-093F-451A-A5E3-9D1078819A4C}
    2014-10-08 23:05 - 2014-10-08 23:05 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{5886FA74-AFF7-4DB2-BA7D-79DC105B32DF}
    2014-10-08 06:29 - 2014-10-08 06:29 - 00145928 _____ () C:\Windows\Minidump\100814-15859-01.dmp
    2014-10-08 06:16 - 2014-10-08 06:16 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{A88FB4FB-8BD2-4B74-811C-231E6EEA37FA}
    2014-10-08 00:12 - 2014-10-08 00:12 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{370B1451-690B-4DD4-A854-9DEE7EC7F2F4}
    2014-10-07 23:08 - 2014-10-07 23:08 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{1805940C-AE22-4F4B-838F-E60F5E23BE66}
    2014-10-07 10:03 - 2014-10-07 10:03 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{468A102C-464E-4B3B-AF02-855048B5E813}
    2014-10-06 12:59 - 2014-10-06 13:00 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{4D60B230-9B66-4494-AEF8-3011802C1ECF}
    2014-10-05 14:41 - 2014-10-05 14:41 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{C920D5DB-13E2-4DB0-8A17-63F5302432B5}
    2014-10-04 23:21 - 2014-10-04 23:21 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{B055FD0D-02A6-48B9-A8CD-BDE3823EB654}
    2014-10-04 08:57 - 2014-10-04 08:57 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{84489525-7852-44E9-845E-F4641FAB7B84}
    2014-10-04 00:10 - 2014-10-04 00:10 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{0D3546CE-D2EE-42A7-904C-F24B00AE3BC5}
    2014-10-03 23:28 - 2014-10-03 23:29 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{3E6EF356-AFB2-40FD-BDBE-7B4ED32CDEA8}
    2014-10-03 12:16 - 2014-10-03 12:16 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{8BF92EA2-ED9D-4BC4-86EB-96651781F856}
    2014-10-03 00:10 - 2014-10-03 00:10 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{D3781C50-C5A6-43A8-9715-D37514271E80}
    2014-10-02 22:56 - 2014-10-02 22:56 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{565D46A0-AE25-49E2-B157-39C8BE017767}
    2014-10-02 12:25 - 2014-10-02 12:25 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{BC988442-9CAF-45B4-A571-7E65D29BEA09}
    2014-10-02 00:11 - 2014-10-02 00:11 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{3DFDC0FD-F063-4EA9-9FEC-CBD24E027F1F}
    2014-10-01 23:02 - 2014-10-01 23:02 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{DFDB478B-AFFC-4D70-AE69-199B3FBEDB4B}
    2014-10-01 12:30 - 2014-09-25 01:40 - 00519680 _____ (Microsoft Corporation) C:\Windows\system32\qdvd.dll
    2014-10-01 12:23 - 2014-10-01 12:23 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{7C1AAFAE-5373-4F19-A6D4-40DB191D366D}
    2014-09-30 22:32 - 2014-09-30 22:32 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{A1EC3BF8-556F-4417-B1DC-93625F0B332E}
    2014-09-30 12:43 - 2014-09-30 12:43 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{EC62B302-665B-45FF-BB00-0CE3E65DF624}
    2014-09-29 13:45 - 2014-09-29 13:45 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{8665161B-A083-4B4B-A97A-8040CCE3CE34}
    2014-09-29 00:12 - 2014-09-29 00:12 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{64D0EFE6-F27F-4525-B9A3-C9A2F9A0A22E}
    2014-09-28 14:05 - 2014-09-28 14:05 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{246FE0CB-B9A6-431C-930B-B2A929DD2B07}
    2014-09-28 00:17 - 2014-09-28 00:17 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{C7585E04-5A29-41E3-A2C7-54CBDE785970}
    2014-09-27 17:54 - 2014-09-27 17:54 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{A6D91DE2-9247-4D0F-B342-244E231907D4}
    2014-09-27 00:11 - 2014-09-27 00:11 - 00000000 ____D () C:\Users\Michelle\AppData\Local\{48BA6C0A-43CB-488B-9A7C-A2A77C198269}

    ==================== One Month Modified Files and Folders =======

    (If an entry is included in the fixlist, the file\folder will be moved.)

    2014-10-27 20:51 - 2011-07-17 11:49 - 00000886 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
    2014-10-27 20:50 - 2012-12-13 21:11 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
    2014-10-27 20:48 - 2011-09-16 19:15 - 00000000 ____D () C:\ProgramData\TEMP
    2014-10-27 20:39 - 2011-07-13 03:51 - 01703386 _____ () C:\Windows\WindowsUpdate.log
    2014-10-27 20:31 - 2009-07-14 04:34 - 00025744 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
    2014-10-27 20:31 - 2009-07-14 04:34 - 00025744 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
    2014-10-27 20:31 - 2009-07-14 02:37 - 00000000 ____D () C:\Windows\tracing
    2014-10-27 20:30 - 2011-09-16 21:12 - 00000000 ____D () C:\Program Files\Spyware Doctor
    2014-10-27 20:29 - 2011-09-17 12:13 - 00000000 ____D () C:\Users\Michelle\AppData\Roaming\Spotify
    2014-10-27 20:29 - 2011-07-12 21:08 - 00782510 _____ () C:\Windows\system32\PerfStringBackup.INI
    2014-10-27 20:24 - 2011-11-27 12:51 - 00000000 ____D () C:\Users\Michelle\Tracing
    2014-10-27 20:24 - 2011-07-17 11:49 - 00000882 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
    2014-10-27 20:23 - 2009-07-14 04:53 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
    2014-10-27 20:23 - 2009-07-14 04:39 - 00157324 _____ () C:\Windows\setupact.log
    2014-10-27 01:02 - 2011-09-17 12:13 - 00000000 ____D () C:\Users\Michelle\AppData\Local\Spotify
    2014-10-24 23:57 - 2011-07-17 11:50 - 00002129 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
    2014-10-24 23:12 - 2011-09-18 11:32 - 188038793 _____ () C:\Windows\MEMORY.DMP
    2014-10-24 23:12 - 2011-09-18 11:32 - 00000000 ____D () C:\Windows\Minidump
    2014-10-19 15:41 - 2009-07-14 04:53 - 00032608 _____ () C:\Windows\Tasks\SCHEDLGU.TXT
    2014-10-17 23:33 - 2013-10-19 22:58 - 00000000 ____D () C:\ProgramData\Oracle
    2014-10-17 13:04 - 2009-07-14 02:37 - 00000000 ____D () C:\Windows\rescache
    2014-10-17 12:47 - 2009-07-14 02:37 - 00000000 ____D () C:\Windows\Microsoft.NET
    2014-10-17 00:24 - 2014-05-06 22:12 - 00000000 ___SD () C:\Windows\system32\CompatTel
    2014-10-17 00:24 - 2009-07-14 04:33 - 00432144 _____ () C:\Windows\system32\FNTCACHE.DAT
    2014-10-17 00:22 - 2013-10-13 16:41 - 00000000 ____D () C:\ProgramData\Microsoft Help
    2014-10-15 00:13 - 2013-08-14 07:31 - 00000000 ____D () C:\Windows\system32\MRT
    2014-10-15 00:06 - 2011-07-12 21:16 - 100290944 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
    2014-10-12 00:10 - 2011-07-17 12:07 - 00178246 _____ () C:\Windows\PFRO.log
    2014-10-11 23:18 - 2011-09-27 21:05 - 00000000 ____D () C:\ProgramData\Adobe
    2014-10-11 23:18 - 2011-09-27 21:05 - 00000000 ____D () C:\Program Files\Adobe

    Some content of TEMP:
    ====================
    C:\Users\Michelle\AppData\Local\Temp\jre-7u55-windows-i586-iftw.exe
    C:\Users\Michelle\AppData\Local\Temp\jre-7u65-windows-i586-iftw.exe
    C:\Users\Michelle\AppData\Local\Temp\jre-7u67-windows-i586-iftw.exe
    C:\Users\Michelle\AppData\Local\Temp\jre-7u71-windows-i586-iftw.exe


    ==================== Bamital & volsnap Check =================

    (There is no automatic fix for files that do not pass verification.)

    C:\Windows\explorer.exe => File is digitally signed
    C:\Windows\system32\winlogon.exe => File is digitally signed
    C:\Windows\system32\wininit.exe => File is digitally signed
    C:\Windows\system32\svchost.exe => File is digitally signed
    C:\Windows\system32\services.exe => File is digitally signed
    C:\Windows\system32\User32.dll => File is digitally signed
    C:\Windows\system32\userinit.exe => File is digitally signed
    C:\Windows\system32\rpcss.dll => File is digitally signed
    C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed


    LastRegBack: 2014-10-26 20:13

    ==================== End Of Log ============================



    Additional scan result of Farbar Recovery Scan Tool (x86) Version: 27-10-2014 01
    Ran by Michelle at 2014-10-27 20:55:10
    Running from C:\Users\Michelle\Downloads
    Boot Mode: Normal
    ==========================================================


    ==================== Security Center ========================

    (If an entry is included in the fixlist, it will be removed.)

    AV: Microsoft Security Essentials (Enabled - Up to date) {4F35CFC4-45A3-FC37-EF17-759A02E39AB1}
    AV: Spyware Doctor with AntiVirus (Enabled - Up to date) {2F668A56-D5E0-2DF1-A0AE-CB1284F42AB2}
    AS: Microsoft Security Essentials (Enabled - Up to date) {F4542E20-6399-F3B9-D5A7-4EE87964D00C}
    AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    AS: Spyware Doctor (Disabled - Out of date) {94076BB2-F3DA-227F-9A1E-F060FF73600F}

    ==================== Installed Programs ======================

    (Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

    Adobe AIR (HKLM\...\Adobe AIR) (Version: 2.7.1.19610 - Adobe Systems Incorporated)
    Adobe Flash Player 15 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
    Adobe Reader XI (11.0.09) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
    AudibleManager (HKLM\...\AudibleManager) (Version: 2004441824.48.56.37424498 - Audible, Inc.)
    BlackBerry Desktop Software 6.1 (HKLM\...\BlackBerry_Desktop) (Version: 6.1.0.35 - Research In Motion Ltd.)
    BlackBerry Desktop Software 6.1 (Version: 6.1.0.35 - Research In Motion Ltd.) Hidden
    BlackBerry Device Manager 6.1 (HKLM\...\BlackBerry_{B768E610-7C54-4BA8-A184-B4683515D1EF}) (Version: 6.1.0.35 - Research In Motion Ltd.)
    BlackBerry Device Manager 6.1 (Version: 6.1.0.35 - Research In Motion Ltd.) Hidden
    D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
    Google Chrome (HKLM\...\Google Chrome) (Version: 38.0.2125.104 - Google Inc.)
    Google Earth Plug-in (HKLM\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
    Google Update Helper (Version: 1.3.25.5 - Google Inc.) Hidden
    Intel(R) Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
    Intel(R) TV Wizard (HKLM\...\TVWiz) (Version: - Intel Corporation)
    Java 7 Update 71 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
    Java Auto Updater (Version: 2.1.71.14 - Oracle, Inc.) Hidden
    Java(TM) 6 Update 26 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216022FF}) (Version: 6.0.260 - Oracle)
    Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
    Mesh Runtime (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
    Messenger Companion (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
    Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
    Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-002E-0000-0000-0000000FF1CE}_ULTIMATER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
    Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
    Microsoft Office Ultimate 2007 (HKLM\...\ULTIMATER) (Version: 12.0.6612.1000 - Microsoft Corporation)
    Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
    Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
    Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
    Mozilla Firefox 20.0.1 (x86 en-GB) (HKLM\...\Mozilla Firefox 20.0.1 (x86 en-GB)) (Version: 20.0.1 - Mozilla)
    Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 20.0.1 - Mozilla)
    MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
    OpenOffice.org 3.3 (HKLM\...\{82AF3E91-57E1-4754-84D0-40A46E2479AB}) (Version: 3.3.9567 - OpenOffice.org)
    Paint.NET v3.5.8 (HKLM\...\{9CF4A37B-A8C4-44D7-8C53-13B9D9594BB2}) (Version: 3.58.0 - dotPDN LLC)
    Radio Downloader (HKLM\...\{D7FE649A-E0FA-40C6-974D-555CEA440FFB}) (Version: 0.22.0.0 - NerdoftheHerd.com)
    Re-markit (HKLM\...\349ad0cc-868c-4ebc-9136-cc72545b584b) (Version: - Re-markit Software) <==== ATTENTION
    Sean O'Connor's Windows Games Lite version August 2011 (HKLM\...\{9D66AE64-6C35-4523-A9E0-A092C64AD22F}_is1) (Version: August 2011 - Sean O'Connor's Windows Games Ltd)
    Spotify (HKCU\...\Spotify) (Version: 0.9.13.24.g5dbb3103 - Spotify AB)
    Spyware Doctor 7.0 (HKLM\...\Spyware Doctor) (Version: 7.0 - PC Tools)
    SpywareBlaster 4.4 (HKLM\...\SpywareBlaster_is1) (Version: 4.4.0 - Javacool Software LLC)
    Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-002E-0000-0000-0000000FF1CE}_ULTIMATER_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)
    VO Package (HKLM\...\VOPackage) (Version: 1.0.0.0 - ) <==== ATTENTION
    Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
    Windows Live Mesh ActiveX Control for Remote Connections (HKLM\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
    Windows Mobile Device Updater Component (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
    WinPcap 4.1.2 (HKLM\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
    WinRAR 4.20 beta 3 (32-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.3 - win.rar GmbH)
    Zune (HKLM\...\Zune) (Version: 04.08.2345.00 - Microsoft Corporation)

    ==================== Custom CLSID (selected items): ==========================

    (If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{00b7e0ab-817a-44ad-a04b-d1148d524136}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{7c6e29bc-8b8b-4c3d-859e-af6cd158be0f}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{88d969c0-f192-11d4-a65f-0040963251e5}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{88d969c1-f192-11d4-a65f-0040963251e5}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{88d969c2-f192-11d4-a65f-0040963251e5}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{88d969c3-f192-11d4-a65f-0040963251e5}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{88d969c4-f192-11d4-a65f-0040963251e5}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{88d969c5-f192-11d4-a65f-0040963251e5}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{88d969c6-f192-11d4-a65f-0040963251e5}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{88d969c8-f192-11d4-a65f-0040963251e5}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{88d969c9-f192-11d4-a65f-0040963251e5}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{88d969ca-f192-11d4-a65f-0040963251e5}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File
    CustomCLSID: HKU\S-1-5-21-1266558717-1336983367-1296811003-1001_Classes\CLSID\{88d969d6-f192-11d4-a65f-0040963251e5}\InprocServer32 -> %SystemDrive%\Users\Michelle\AppData\Roaming\Microsoft\MSXML2\msxml4.dll No File

    ==================== Restore Points =========================

    17-10-2014 23:29:47 Installed Java 7 Update 71
    20-10-2014 02:49:35 Windows Update
    24-10-2014 12:36:16 Windows Update
    27-10-2014 20:36:26 Windows Update

    ==================== Hosts content: ==========================

    (If needed Hosts: directive could be included in the fixlist to reset Hosts.)

    2009-07-14 02:04 - 2009-06-10 21:39 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts

    ==================== Scheduled Tasks (whitelisted) =============

    (If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

    Task: {04976854-6AE3-4338-AEBA-1AE8B4635B1D} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2014-09-10] (Adobe Systems Incorporated)
    Task: {0D2C328C-A770-4E17-A88D-F091233946A0} - System32\Tasks\Shutdown => C:\Windows\system32\shutdown.exe [2009-07-14] (Microsoft Corporation)
    Task: {1B784BF4-C1AD-4013-9BC7-85A8A5729BE8} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files\Google\Update\GoogleUpdate.exe [2014-10-20] (Google Inc.)
    Task: {33C94E5C-CE27-4C59-B46E-BAABF07E306F} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files\Google\Update\GoogleUpdate.exe [2014-10-20] (Google Inc.)
    Task: {81D1BD19-897F-4748-A531-8DE38ECC3993} - System32\Tasks\UpdateVO => C:\Users\Michelle\AppData\Roaming\VOPackage\VOPackage.exe

    (If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)

    Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files\Google\Update\GoogleUpdate.exe
    Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files\Google\Update\GoogleUpdate.exe

    ==================== Loaded Modules (whitelisted) =============

    2011-09-16 21:13 - 2009-12-02 09:42 - 01263568 _____ () C:\Program Files\Spyware Doctor\UserModeFileCache.dll
    2011-09-16 21:13 - 2009-08-24 12:56 - 00137168 _____ () C:\Program Files\Spyware Doctor\NetworkLayer\PCTCFHook.dll
    2011-09-16 21:13 - 2010-01-11 14:27 - 00137168 _____ () C:\Program Files\Spyware Doctor\avengine\sdkBSCtrl.dll
    2012-05-01 11:15 - 2014-10-07 22:48 - 36966968 _____ () C:\Users\Michelle\AppData\Roaming\Spotify\Data\libcef.dll
    2014-10-24 23:57 - 2014-10-10 02:03 - 01042760 _____ () C:\Program Files\Google\Chrome\Application\38.0.2125.104\libglesv2.dll
    2014-10-24 23:57 - 2014-10-10 02:03 - 00211272 _____ () C:\Program Files\Google\Chrome\Application\38.0.2125.104\libegl.dll
    2014-10-24 23:57 - 2014-10-10 02:04 - 08910664 _____ () C:\Program Files\Google\Chrome\Application\38.0.2125.104\pdf.dll
    2014-10-24 23:57 - 2014-10-10 02:03 - 01681224 _____ () C:\Program Files\Google\Chrome\Application\38.0.2125.104\ffmpegsumo.dll

    ==================== Alternate Data Streams (whitelisted) =========

    (If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

    AlternateDataStreams: C:\ProgramData\TEMP:DFC5A2B2

    ==================== Safe Mode (whitelisted) ===================

    (If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)


    ==================== EXE Association (whitelisted) =============

    (If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)


    ==================== MSCONFIG/TASK MANAGER disabled items =========

    (Currently there is no automatic fix for this section.)


    ========================= Accounts: ==========================

    Administrator (S-1-5-21-1266558717-1336983367-1296811003-500 - Administrator - Disabled)
    Guest (S-1-5-21-1266558717-1336983367-1296811003-501 - Limited - Disabled)
    HomeGroupUser$ (S-1-5-21-1266558717-1336983367-1296811003-1002 - Limited - Enabled)
    Michelle (S-1-5-21-1266558717-1336983367-1296811003-1001 - Administrator - Enabled) => C:\Users\Michelle

    ==================== Faulty Device Manager Devices =============


    ==================== Event log errors: =========================

    Application errors:
    ==================
    Error: (10/26/2014 06:00:41 PM) (Source: Application Error) (EventID: 1000) (User: )
    Description: Faulting application name: pctsSvc.exe, version: 7.0.0.102, time stamp: 0x4b53dbb8
    Faulting module name: SDAVgate.dll_unloaded, version: 0.0.0.0, time stamp: 0x4b710694
    Exception code: 0xc0000005
    Fault offset: 0x0bdf07d3
    Faulting process id: 0x72c
    Faulting application start time: 0xpctsSvc.exe0
    Faulting application path: pctsSvc.exe1
    Faulting module path: pctsSvc.exe2
    Report Id: pctsSvc.exe3

    Error: (10/26/2014 00:03:52 AM) (Source: Application Error) (EventID: 1000) (User: )
    Description: Faulting application name: GoogleUpdate.exe, version: 1.3.25.5, time stamp: 0x542a053d
    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
    Exception code: 0xc0000005
    Fault offset: 0x00034d60
    Faulting process id: 0x548
    Faulting application start time: 0xGoogleUpdate.exe0
    Faulting application path: GoogleUpdate.exe1
    Faulting module path: GoogleUpdate.exe2
    Report Id: GoogleUpdate.exe3

    Error: (10/11/2014 11:19:22 PM) (Source: Windows Search Service) (EventID: 3059) (User: )
    Description: The update cannot be initialized.

    Context: Application, SystemIndex Catalog


    Details:
    The system cannot find the file specified. (HRESULT : 0x80070002) (0x80070002)

    Error: (10/11/2014 11:18:55 PM) (Source: Application Error) (EventID: 1000) (User: )
    Description: Faulting application name: SearchIndexer.exe, version: 7.0.7601.17610, time stamp: 0x4dc0c672
    Faulting module name: TfWah.dll, version: 4.10.2.1, time stamp: 0x4b6725dc
    Exception code: 0xc0000005
    Fault offset: 0x0000b5ea
    Faulting process id: 0x141c
    Faulting application start time: 0xSearchIndexer.exe0
    Faulting application path: SearchIndexer.exe1
    Faulting module path: SearchIndexer.exe2
    Report Id: SearchIndexer.exe3

    Error: (10/11/2014 11:17:57 PM) (Source: Windows Search Service) (EventID: 3059) (User: )
    Description: The update cannot be initialized.

    Context: Application, SystemIndex Catalog


    Details:
    The system cannot find the file specified. (HRESULT : 0x80070002) (0x80070002)

    Error: (10/11/2014 11:17:23 PM) (Source: Application Error) (EventID: 1000) (User: )
    Description: Faulting application name: SearchIndexer.exe, version: 7.0.7601.17610, time stamp: 0x4dc0c672
    Faulting module name: TfWah.dll, version: 4.10.2.1, time stamp: 0x4b6725dc
    Exception code: 0xc0000005
    Fault offset: 0x0000b5ea
    Faulting process id: 0x394
    Faulting application start time: 0xSearchIndexer.exe0
    Faulting application path: SearchIndexer.exe1
    Faulting module path: SearchIndexer.exe2
    Report Id: SearchIndexer.exe3

    Error: (10/07/2014 11:08:23 PM) (Source: Application Error) (EventID: 1000) (User: )
    Description: Faulting application name: pctsSvc.exe, version: 7.0.0.102, time stamp: 0x4b53dbb8
    Faulting module name: SystemMonitor.sdp, version: 7.0.0.130, time stamp: 0x4b46b19c
    Exception code: 0xc0000005
    Fault offset: 0x0000e671
    Faulting process id: 0x6cc
    Faulting application start time: 0xpctsSvc.exe0
    Faulting application path: pctsSvc.exe1
    Faulting module path: pctsSvc.exe2
    Report Id: pctsSvc.exe3

    Error: (09/28/2014 09:42:15 PM) (Source: Application Hang) (EventID: 1002) (User: )
    Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

    Process ID: 8b8

    Start Time: 01cfdb252e3d4dcb

    Termination Time: 0

    Application Path: C:\Windows\Explorer.EXE

    Report Id: 226607d9-4758-11e4-8f5d-6c626d58e428

    Error: (09/23/2014 02:38:47 AM) (Source: Application Error) (EventID: 1000) (User: )
    Description: Faulting application name: spotify.exe, version: 0.9.13.24, time stamp: 0x54117a48
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0x80000003
    Fault offset: 0x058759f8
    Faulting process id: 0xc58
    Faulting application start time: 0xspotify.exe0
    Faulting application path: spotify.exe1
    Faulting module path: spotify.exe2
    Report Id: spotify.exe3

    Error: (09/18/2014 01:07:56 PM) (Source: Windows Search Service) (EventID: 3059) (User: )
    Description: The update cannot be initialized.

    Context: Application, SystemIndex Catalog


    Details:
    The system cannot find the file specified. (HRESULT : 0x80070002) (0x80070002)


    System errors:
    =============
    Error: (10/27/2014 08:23:55 PM) (Source: EventLog) (EventID: 6008) (User: )
    Description: The previous system shutdown at 20:22:50 on ‎27/‎10/‎2014 was unexpected.

    Error: (10/27/2014 07:30:12 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
    Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

    Error: (10/26/2014 06:01:03 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
    Description: The PC Tools Security Service service terminated unexpectedly. It has done this 1 time(s).

    Error: (10/26/2014 02:47:52 PM) (Source: EventLog) (EventID: 6008) (User: )
    Description: The previous system shutdown at 14:46:22 on ‎26/‎10/‎2014 was unexpected.

    Error: (10/26/2014 02:33:31 PM) (Source: EventLog) (EventID: 6008) (User: )
    Description: The previous system shutdown at 14:32:36 on ‎26/‎10/‎2014 was unexpected.

    Error: (10/25/2014 10:42:09 PM) (Source: EventLog) (EventID: 6008) (User: )
    Description: The previous system shutdown at 23:40:44 on ‎25/‎10/‎2014 was unexpected.

    Error: (10/24/2014 11:13:01 PM) (Source: BugCheck) (EventID: 1001) (User: )
    Description: 0x00000024 (0x001904fb, 0x911bfee0, 0x911bfac0, 0x8c5474a4)C:\Windows\MEMORY.DMP102514-14843-01

    Error: (10/23/2014 10:32:41 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
    Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
    %%997

    Error: (10/23/2014 10:32:41 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
    Description: The Peer Name Resolution Protocol service terminated with the following error:
    %%997

    Error: (10/23/2014 10:32:41 PM) (Source: PNRPSvc) (EventID: 102) (User: )
    Description: 0x800703e5


    Microsoft Office Sessions:
    =========================

    CodeIntegrity Errors:
    ===================================
    Date: 2014-10-27 20:36:20.866
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Spyware Doctor\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.

    Date: 2014-10-27 08:08:57.070
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Spyware Doctor\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.

    Date: 2014-10-27 07:57:12.027
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Spyware Doctor\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.

    Date: 2014-10-26 18:26:41.333
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Spyware Doctor\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.

    Date: 2014-10-26 17:47:47.870
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Spyware Doctor\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.

    Date: 2014-10-26 17:22:34.462
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Spyware Doctor\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.

    Date: 2014-10-26 15:02:23.110
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Spyware Doctor\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.

    Date: 2014-10-26 14:53:54.476
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Spyware Doctor\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.

    Date: 2014-10-26 14:43:11.420
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Spyware Doctor\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.

    Date: 2014-10-26 03:48:00.452
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Spyware Doctor\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.


    ==================== Memory info ===========================

    Processor: Genuine Intel(R) CPU 2140 @ 1.60GHz
    Percentage of memory in use: 46%
    Total physical RAM: 3318.24 MB
    Available physical RAM: 1760.92 MB
    Total Pagefile: 6632.72 MB
    Available Pagefile: 4697.63 MB
    Total Virtual: 2047.88 MB
    Available Virtual: 1887.77 MB

    ==================== Drives ================================

    Drive c: () (Fixed) (Total:247.82 GB) (Free:103.46 GB) NTFS
    Drive d: (Storage) (Fixed) (Total:683.59 GB) (Free:646.51 GB) NTFS

    ==================== MBR & Partition Table ==================

    ========================================================
    Disk: 0 (MBR Code: Windows 7 or 8) (Size: 931.5 GB) (Disk ID: 10A795B5)
    Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
    Partition 2: (Not Active) - (Size=247.8 GB) - (Type=07 NTFS)
    Partition 3: (Not Active) - (Size=683.6 GB) - (Type=07 NTFS)

    ==================== End Of Log ============================

    aswMBR version 1.0.1.2161 Copyright(c) 2014 AVAST Software
    Run date: 2014-10-27 20:59:58
    -----------------------------
    20:59:58.754 OS Version: Windows 6.1.7601 Service Pack 1
    20:59:58.754 Number of processors: 2 586 0xF02
    20:59:58.754 ComputerName: MICHELLE-PC UserName: Michelle
    21:00:11.748 Initialize success
    21:00:11.849 VM: initialized successfully
    21:00:11.982 VM: Intel CPU virtualization not supported
    21:00:12.013 supported disk I/O ataport.SYS
    21:02:28.570 AVAST engine defs: 14102700
    21:02:38.477 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP3T0L0-3
    21:02:38.477 Disk 0 Vendor: SAMSUNG_HD103SJ 1AJ10001 Size: 953869MB BusType: 3
    21:02:38.641 Disk 0 MBR read successfully I/O
    21:02:38.649 Disk 0 MBR scan
    21:02:38.743 Disk 0 Windows 7 default MBR code
    21:02:38.758 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
    21:02:38.774 Disk 0 default boot code
    21:02:38.844 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 253768 MB offset 206848
    21:02:38.922 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 699999 MB offset 519923712
    21:02:39.008 Disk 0 scanning sectors +1953521664
    21:02:39.165 Disk 0 scanning C:\Windows\system32\drivers
    21:03:00.372 Service scanning
    21:03:14.887 Service MpKsl260755e2 C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{689C82D7-3A2D-4BD0-9AE1-F6F53D9F5480}\MpKsl260755e2.sys **LOCKED** 32
    21:03:38.514 Modules scanning
    21:03:46.928 Disk 0 trace - called modules:
    21:03:46.952 ntoskrnl.exe CLASSPNP.SYS disk.sys PCTCore.sys ACPI.sys halmacpi.dll ataport.SYS intelide.sys PCIIDEX.SYS atapi.sys
    21:03:46.967 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x866011d0]
    21:03:46.975 3 CLASSPNP.SYS[8ca6d59e] -> nt!IofCallDriver -> [0x86601b80]
    21:03:46.991 5 PCTCore.sys[8c43088f] -> nt!IofCallDriver -> [0x86137788]
    21:03:47.006 7 ACPI.sys[83a033d4] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP3T0L0-3[0x86153338]
    21:03:47.569 AVAST engine scan C:\Windows
    21:03:50.600 AVAST engine scan C:\Windows\system32
    21:09:15.529 AVAST engine scan C:\Windows\system32\drivers
    21:09:45.541 AVAST engine scan C:\Users\Michelle
    21:29:28.588 AVAST engine scan C:\ProgramData
    21:32:59.298 Disk 0 statistics 3070440/278/0 @ 1.53 MB/s
    21:32:59.317 Scan finished successfully
    21:34:05.367 Disk 0 MBR has been saved successfully to "C:\Users\Michelle\Desktop\MBR.dat"
    21:34:05.453 The log file has been saved successfully to "C:\Users\Michelle\Desktop\aswMBR.txt"

  2. #2
    Security Expert-emeritus Juliet's Avatar
    Join Date
    Feb 2007
    Location
    Deep South
    Posts
    4,084

    Default

    Hi and welcome

    Not sure whats going on but will try to help as best I can, I do spot a few things.

    A couple of programs need to be removed/uninstalled

    Re-markit Re-markit Software
    VO Package (Version: 1.0.0.0)

    I also notice a lot of errors coming from Spyware Doctor. Since this is a free program?, let's remove it also at this time.

    Then reboot your machine.


    If there are any personal files, pics, etc. on your computer you cannot live without, back them up now just as a precaution.
    Emergency Backup Procedure - Tech Support Forum

    Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

    How to use ComboFix

    Download ComboFix from here:
    Link 1
    Link 2
    Link 3

    Place ComboFix.exe on your Desktop <--Important
    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
      * Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.



      You can get help on disabling your protection programs here
    • Double click on ComboFix.exe & follow the prompts.
    • You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)
    • Your desktop may go blank. This is normal. It will return when ComboFix is done. Combofix may need to reboot your computer more than once to do its job this is normal.
    • When finished, it shall produce a log for you. Post that log in your next reply

      Note:
      Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


      Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

      ---------------------------------------------------------------------------------------------
    • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

      Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
      Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
      ---------------------------------------------------------------------------------------------
    • If there are Internet issues after running ComboFix:
      Internet Explorer:
      Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" and check to "Automatically detect settings". Also clear any proxy address and port. ok, apply (only if applicable), ok.
      Firefox:
      Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection. "No Proxy" should be selected, unless you have one set up yourself.
      Chrome:
      Select -> Tools menu -> then "Options", then go to "Change Proxy Settings", then "LAN Settings" , then take out the check mark for "Use a proxy server for your LAN" if set, unless you set this up yourself.
      Safari
      Launch Safari
      Go to general settings menu
      Then in Preferences/ Advanced
      Then on line click Proxies change settings ...
      Click Internet Options, then click the Connections tab, click Network Settings.
      Disable option (uncheck) for the use of proxy server ...
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  3. #3
    Senior Member Edgecrusher's Avatar
    Join Date
    Jan 2009
    Location
    London England
    Posts
    228

    Default

    hi, i removed the two programs and spyware doctor. And ran combofix. I think that the blue screen error problem is caused by hardware/software problems. I did a little research on it. Here's the combofix log.



    ComboFix 14-10-29.01 - Michelle 31/10/2014 2:46.1.2 - x86
    Microsoft Windows 7 Professional 6.1.7601.1.1252.44.1033.18.3318.1859 [GMT 0:00]
    Running from: c:\users\Michelle\Desktop\ComboFix.exe
    AV: Microsoft Security Essentials *Disabled/Updated* {4F35CFC4-45A3-FC37-EF17-759A02E39AB1}
    SP: Microsoft Security Essentials *Disabled/Updated* {F4542E20-6399-F3B9-D5A7-4EE87964D00C}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    D:\install.exe
    .
    .
    ((((((((((((((((((((((((( Files Created from 2014-09-28 to 2014-10-31 )))))))))))))))))))))))))))))))
    .
    .
    2014-10-31 02:54 . 2014-10-31 02:54 -------- d-----w- c:\users\Default\AppData\Local\temp
    2014-10-31 01:16 . 2014-10-14 20:13 8901368 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{842ABCD1-968A-43FE-93A9-FABBE38A47EA}\mpengine.dll
    2014-10-31 00:00 . 2014-05-08 09:06 2742784 ----a-w- c:\windows\system32\rdpcorets.dll
    2014-10-31 00:00 . 2014-05-08 09:06 13824 ----a-w- c:\windows\system32\RdpGroupPolicyExtension.dll
    2014-10-30 00:04 . 2014-10-14 20:13 8901368 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
    2014-10-27 20:52 . 2014-10-27 20:58 -------- d-----w- C:\FRST
    2014-10-21 23:27 . 2014-10-21 23:27 -------- d-----w- c:\users\Michelle\AppData\Roaming\EncryptStick
    2014-10-17 23:33 . 2014-10-17 23:33 -------- d-----w- c:\program files\Common Files\Java
    2014-10-17 23:32 . 2014-10-17 23:32 96680 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
    2014-10-14 17:52 . 2014-06-18 22:23 156824 ----a-w- c:\windows\system32\mscorier.dll
    2014-10-11 23:18 . 2014-10-11 23:19 -------- d-----w- c:\program files\Common Files\Adobe
    2014-10-01 23:14 . 2014-09-17 12:40 908840 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{ACB192F4-B6AE-40A3-A5A2-91C024C6736D}\gapaengine.dll
    2014-10-01 12:30 . 2014-09-25 01:40 519680 ----a-w- c:\windows\system32\qdvd.dll
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2014-10-30 11:24 . 2011-07-12 21:15 229000 ------w- c:\windows\system32\MpSigStub.exe
    2014-09-17 12:40 . 2011-09-16 21:04 908840 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
    2014-09-10 23:50 . 2012-12-13 21:10 701104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
    2014-09-10 23:50 . 2011-07-17 11:48 71344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2014-09-09 21:47 . 2014-09-23 22:24 2048 ----a-w- c:\windows\system32\tzres.dll
    2014-08-27 23:05 . 2011-03-28 17:36 23256 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
    2014-08-23 01:46 . 2014-08-28 12:29 305152 ----a-w- c:\windows\system32\gdi32.dll
    2013-04-16 21:21 . 2013-04-16 21:21 263064 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Spotify Web Helper"="c:\users\Michelle\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe" [2014-10-07 1514040]
    "Spotify"="c:\users\Michelle\AppData\Roaming\Spotify\spotify.exe" [2014-10-07 6553144]
    "GoogleChromeAutoLaunch_D767CAD71DA7DD1CDFD0D3EF6D1B23BA"="c:\program files\Google\Chrome\Application\chrome.exe" [2014-10-22 854344]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-09-23 141848]
    "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-09-23 173592]
    "Persistence"="c:\windows\system32\igfxpers.exe" [2009-09-23 150552]
    "RIMBBLaunchAgent.exe"="c:\program files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe" [2011-07-26 82256]
    "MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2014-08-22 974432]
    "Zune Launcher"="c:\program files\Zune\ZuneLauncher.exe" [2011-08-05 159456]
    "Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2014-09-12 959176]
    "SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2014-09-26 271744]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "ConsentPromptBehaviorAdmin"= 5 (0x5)
    "ConsentPromptBehaviorUser"= 3 (0x3)
    "EnableUIADesktopToggle"= 0 (0x0)
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
    "aux"=wdmaud.drv
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
    @="Service"
    .
    R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [x]
    R0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [x]
    R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe [2014-09-19 108032]
    R3 LachesisFltr;Lachesis Mouse Driver;c:\windows\system32\drivers\Lachesis.sys [2007-08-08 12032]
    R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [2014-07-17 95920]
    R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe [2014-08-22 288120]
    R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-08-23 14848]
    R3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [x]
    R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2013-10-02 49152]
    R3 TuneConvertAudio;TuneConvertAudio;c:\windows\system32\drivers\TuneConvertAudio.sys [2011-11-13 23608]
    R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-07-12 1343400]
    R3 WsAudioDevice_383;WsAudioDevice_383;c:\windows\system32\drivers\WsAudioDevice_383.sys [2013-01-08 16640]
    R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-22 51040]
    S2 npf;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2010-07-16 35088]
    S3 netr28u;RT2870 USB Wireless LAN Card Driver for Vista;c:\windows\system32\DRIVERS\netr28u.sys [2009-07-13 657408]
    S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2009-03-01 139776]
    .
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
    2014-10-28 18:51 1089352 ----a-w- c:\program files\Google\Chrome\Application\38.0.2125.111\Installer\chrmstp.exe
    .
    Contents of the 'Scheduled Tasks' folder
    .
    2014-10-31 c:\windows\Tasks\Adobe Flash Player Updater.job
    - c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-12-13 23:50]
    .
    2014-10-31 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2011-07-17 23:46]
    .
    2014-10-31 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2011-07-17 23:46]
    .
    .
    ------- Supplementary Scan -------
    .
    uStart Page = hxxp://www.google.com
    mStart Page = hxxp://www.google.com
    IE: E&xport to Microsoft Excel - c:\progra~1\MIF5BA~1\Office12\EXCEL.EXE/3000
    TCP: DhcpNameServer = 192.168.1.254 192.168.1.254
    FF - ProfilePath - c:\users\Michelle\AppData\Roaming\Mozilla\Firefox\Profiles\lvyu5r43.default\
    FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
    .
    - - - - ORPHANS REMOVED - - - -
    .
    HKLM-Run-Wondershare Helper Compact.exe - c:\program files\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
    .
    .
    .
    --------------------- LOCKED REGISTRY KEYS ---------------------
    .
    [HKEY_USERS\S-1-5-21-1266558717-1336983367-1296811003-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice]
    @Denied: (2) (LocalSystem)
    "Progid"="WindowsLiveMail.Email.1"
    .
    [HKEY_USERS\S-1-5-21-1266558717-1336983367-1296811003-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.vcf\UserChoice]
    @Denied: (2) (LocalSystem)
    "Progid"="WindowsLiveMail.VCard.1"
    .
    [HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
    @Denied: (A) (Users)
    @Denied: (A) (Everyone)
    @Allowed: (B 1 2 3 4 5) (S-1-5-20)
    "BlindDial"=dword:00000000
    .
    [HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
    @Denied: (Full) (Everyone)
    .
    Completion time: 2014-10-31 02:57:14
    ComboFix-quarantined-files.txt 2014-10-31 02:57
    .
    Pre-Run: 115,389,222,912 bytes free
    Post-Run: 115,482,898,432 bytes free
    .
    - - End Of File - - 256882203B089A94B6187687CBE5A373
    A36C5E4F47E84449FF07ED3517B43A31

  4. #4
    Security Expert-emeritus Juliet's Avatar
    Join Date
    Feb 2007
    Location
    Deep South
    Posts
    4,084

    Default

    I think that the blue screen error problem is caused by hardware/software problems.
    When first researching your logs and not finding any thing malicious, it's indicating probably more along the lines hardware but, we'll try to locate what.

    lets try to for look the stop code.


    Download BlueScreenView
    No installation required.
    Double click on BlueScreenView.exe file to run the program.
    When scanning is done, go Edit>Select All.
    Go File>Save Selected Items, and save the report as BSOD.txt.
    Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  5. #5
    Senior Member Edgecrusher's Avatar
    Join Date
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    Posts
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    Default

    ==================================================
    Dump File : 102914-14640-01.dmp
    Crash Time : 29/10/2014 23:51:46
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 0x00000014
    Parameter 2 : 0x00000002
    Parameter 3 : 0x00000000
    Parameter 4 : 0x82c764f7
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+38aff
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18526 (win7sp1_gdr.140706-1506)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+38aff
    Stack Address 1 : ntoskrnl.exe+754f7
    Stack Address 2 : ntoskrnl.exe+b3cf7
    Stack Address 3 : ntoskrnl.exe+b3e1c
    Computer Name :
    Full Path : C:\Windows\Minidump\102914-14640-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,888
    Dump File Time : 29/10/2014 23:52:32
    ==================================================

    ==================================================
    Dump File : 102814-15703-01.dmp
    Crash Time : 28/10/2014 18:06:42
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x82e0d7ba
    Parameter 3 : 0x93c1b9c0
    Parameter 4 : 0x00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+1fd7ba
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18526 (win7sp1_gdr.140706-1506)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+1fd7ba
    Stack Address 1 : ntoskrnl.exe+35846
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\102814-15703-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,888
    Dump File Time : 28/10/2014 18:07:27
    ==================================================

    ==================================================
    Dump File : 102814-14328-01.dmp
    Crash Time : 28/10/2014 18:03:43
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc000001d
    Parameter 2 : 0x82e9c92a
    Parameter 3 : 0x974bbb3c
    Parameter 4 : 0x00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+26092a
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18526 (win7sp1_gdr.140706-1506)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+26092a
    Stack Address 1 : ntoskrnl.exe+262d09
    Stack Address 2 : ntoskrnl.exe+35846
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\102814-14328-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,888
    Dump File Time : 28/10/2014 18:05:57
    ==================================================

    ==================================================
    Dump File : 102514-14843-01.dmp
    Crash Time : 24/10/2014 23:12:13
    Bug Check String : NTFS_FILE_SYSTEM
    Bug Check Code : 0x00000024
    Parameter 1 : 0x001904fb
    Parameter 2 : 0x911bfee0
    Parameter 3 : 0x911bfac0
    Parameter 4 : 0x8c5474a4
    Caused By Driver : Ntfs.sys
    Caused By Address : Ntfs.sys+a94a4
    File Description : NT File System Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+d231c
    Stack Address 1 : Ntfs.sys+1ab29
    Stack Address 2 : Ntfs.sys+aeef1
    Stack Address 3 : ntoskrnl.exe+2f02a
    Computer Name :
    Full Path : C:\Windows\Minidump\102514-14843-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,864
    Dump File Time : 24/10/2014 23:12:57
    ==================================================

    ==================================================
    Dump File : 102514-13890-01.dmp
    Crash Time : 24/10/2014 23:11:23
    Bug Check String : NTFS_FILE_SYSTEM
    Bug Check Code : 0x00000024
    Parameter 1 : 0x001904fb
    Parameter 2 : 0xb973c9ac
    Parameter 3 : 0xb973c590
    Parameter 4 : 0x8c55a72c
    Caused By Driver : Ntfs.sys
    Caused By Address : Ntfs.sys+a472c
    File Description : NT File System Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+d231c
    Stack Address 1 : Ntfs.sys+1ab29
    Stack Address 2 : Ntfs.sys+1920d
    Stack Address 3 : ntoskrnl.exe+5d462
    Computer Name :
    Full Path : C:\Windows\Minidump\102514-13890-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,928
    Dump File Time : 24/10/2014 23:12:07
    ==================================================

    ==================================================
    Dump File : 102314-20265-01.dmp
    Crash Time : 23/10/2014 06:00:59
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x8c64963c
    Parameter 3 : 0x943fa714
    Parameter 4 : 0x00000000
    Caused By Driver : fltmgr.sys
    Caused By Address : fltmgr.sys+1f63c
    File Description : Microsoft Filesystem Filter Manager
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Crash Address : fltmgr.sys+1f63c
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\102314-20265-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,928
    Dump File Time : 23/10/2014 06:01:53
    ==================================================

    ==================================================
    Dump File : 102014-15031-01.dmp
    Crash Time : 20/10/2014 13:03:41
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x00000050
    Parameter 1 : 0xffffffc3
    Parameter 2 : 0x00000001
    Parameter 3 : 0x8c442cb2
    Parameter 4 : 0x00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+5ee2d
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18526 (win7sp1_gdr.140706-1506)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+5ee2d
    Stack Address 1 : ntoskrnl.exe+38a28
    Stack Address 2 : TfFsMon.sys+bcb2
    Stack Address 3 : TfFsMon.sys+477a
    Computer Name :
    Full Path : C:\Windows\Minidump\102014-15031-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,928
    Dump File Time : 20/10/2014 13:04:25
    ==================================================

    ==================================================
    Dump File : 101914-18468-01.dmp
    Crash Time : 18/10/2014 23:01:41
    Bug Check String : ATTEMPTED_WRITE_TO_READONLY_MEMORY
    Bug Check Code : 0x000000be
    Parameter 1 : 0x8c5db688
    Parameter 2 : 0x03d63121
    Parameter 3 : 0x96fcad60
    Parameter 4 : 0x0000000b
    Caused By Driver : ksecdd.sys
    Caused By Address : ksecdd.sys+9688
    File Description : Kernel Security Support Provider Interface
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18443 (win7sp1_gdr.140411-1533)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+5ee2d
    Stack Address 1 : ntoskrnl.exe+38a28
    Stack Address 2 : msrpc.sys+1e0c1
    Stack Address 3 : msrpc.sys+16f90
    Computer Name :
    Full Path : C:\Windows\Minidump\101914-18468-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,928
    Dump File Time : 18/10/2014 23:02:28
    ==================================================

    ==================================================
    Dump File : 101214-14937-01.dmp
    Crash Time : 12/10/2014 18:36:50
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 0x00041287
    Parameter 2 : 0x02d83058
    Parameter 3 : 0x00000000
    Parameter 4 : 0x00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+5ed5d
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18526 (win7sp1_gdr.140706-1506)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+5ed5d
    Stack Address 1 : ntoskrnl.exe+38a38
    Stack Address 2 : ntoskrnl.exe+acaa0
    Stack Address 3 : ntoskrnl.exe+6dba0
    Computer Name :
    Full Path : C:\Windows\Minidump\101214-14937-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,928
    Dump File Time : 12/10/2014 18:37:36
    ==================================================

    ==================================================
    Dump File : 101214-14218-01.dmp
    Crash Time : 12/10/2014 14:10:30
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x82e26afd
    Parameter 3 : 0xaff3cabc
    Parameter 4 : 0x00000000
    Caused By Driver : halmacpi.dll
    Caused By Address : halmacpi.dll+5ba9
    File Description : Hardware Abstraction Layer DLL
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+209afd
    Stack Address 1 : ntoskrnl.exe+24b4ae
    Stack Address 2 : ntoskrnl.exe+22cd13
    Stack Address 3 : ntoskrnl.exe+35856
    Computer Name :
    Full Path : C:\Windows\Minidump\101214-14218-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,928
    Dump File Time : 12/10/2014 14:11:20
    ==================================================

    ==================================================
    Dump File : 100814-15859-01.dmp
    Crash Time : 08/10/2014 06:27:50
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc000001d
    Parameter 2 : 0x8c83c821
    Parameter 3 : 0xb38616ec
    Parameter 4 : 0x00000000
    Caused By Driver : PCTCore.sys
    Caused By Address : PCTCore.sys+3821
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Crash Address : PCTCore.sys+3821
    Stack Address 1 : PCTCore.sys+2632c
    Stack Address 2 : PCTCore.sys+1cd1
    Stack Address 3 : PCTCore.sys+204c
    Computer Name :
    Full Path : C:\Windows\Minidump\100814-15859-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,928
    Dump File Time : 08/10/2014 06:29:05
    ==================================================

    ==================================================
    Dump File : 092414-16140-01.dmp
    Crash Time : 24/09/2014 22:44:11
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x970dd3bb
    Parameter 3 : 0xb0349c60
    Parameter 4 : 0x00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+bd3bb
    File Description : Multi-User Win32 Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Crash Address : win32k.sys+bd3bb
    Stack Address 1 : win32k.sys+bd3fd
    Stack Address 2 : win32k.sys+d4d69
    Stack Address 3 : ntoskrnl.exe+35856
    Computer Name :
    Full Path : C:\Windows\Minidump\092414-16140-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,928
    Dump File Time : 24/09/2014 22:44:57
    ==================================================

    ==================================================
    Dump File : 112113-20593-01.dmp
    Crash Time : 21/11/2013 10:12:47
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x82e45586
    Parameter 3 : 0xab22f99c
    Parameter 4 : 0xab22f580
    Caused By Driver : PCTCore.sys
    Caused By Address : PCTCore.sys+254aa
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+209586
    Stack Address 1 : ntoskrnl.exe+250bff
    Stack Address 2 : PCTCore.sys+254aa
    Stack Address 3 : PCTCore.sys+258f8
    Computer Name :
    Full Path : C:\Windows\Minidump\112113-20593-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,928
    Dump File Time : 21/11/2013 10:13:38
    ==================================================

    ==================================================
    Dump File : 091413-20796-01.dmp
    Crash Time : 13/09/2013 23:16:15
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x82e28576
    Parameter 3 : 0xb387b99c
    Parameter 4 : 0xb387b580
    Caused By Driver : PCTCore.sys
    Caused By Address : PCTCore.sys+254aa
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+209576
    Stack Address 1 : ntoskrnl.exe+250bef
    Stack Address 2 : PCTCore.sys+254aa
    Stack Address 3 : PCTCore.sys+258f8
    Computer Name :
    Full Path : C:\Windows\Minidump\091413-20796-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,928
    Dump File Time : 13/09/2013 23:17:06
    ==================================================

    ==================================================
    Dump File : 090313-18843-01.dmp
    Crash Time : 03/09/2013 22:46:01
    Bug Check String : BAD_POOL_CALLER
    Bug Check Code : 0x000000c2
    Parameter 1 : 0x00000007
    Parameter 2 : 0x0000109b
    Parameter 3 : 0x0a050203
    Parameter 4 : 0xb235e718
    Caused By Driver : PCTCore.sys
    Caused By Address : PCTCore.sys+25a6e
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+118c4e
    Stack Address 1 : PCTCore.sys+206b7
    Stack Address 2 : PCTCore.sys+4aa2
    Stack Address 3 : ntoskrnl.exe+2f02a
    Computer Name :
    Full Path : C:\Windows\Minidump\090313-18843-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,928
    Dump File Time : 03/09/2013 22:46:49
    ==================================================

    ==================================================
    Dump File : 042113-31859-01.dmp
    Crash Time : 21/04/2013 11:55:10
    Bug Check String : BAD_POOL_CALLER
    Bug Check Code : 0x000000c2
    Parameter 1 : 0x00000007
    Parameter 2 : 0x0000109b
    Parameter 3 : 0x00050204
    Parameter 4 : 0xb07a9878
    Caused By Driver : PCTCore.sys
    Caused By Address : PCTCore.sys+25a6e
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+118c4e
    Stack Address 1 : PCTCore.sys+206b7
    Stack Address 2 : PCTCore.sys+4aa2
    Stack Address 3 : ntoskrnl.exe+2f02a
    Computer Name :
    Full Path : C:\Windows\Minidump\042113-31859-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,832
    Dump File Time : 21/04/2013 11:56:14
    ==================================================

    ==================================================
    Dump File : 100111-17218-01.dmp
    Crash Time : 01/10/2011 16:56:20
    Bug Check String : CRITICAL_OBJECT_TERMINATION
    Bug Check Code : 0x000000f4
    Parameter 1 : 0x00000003
    Parameter 2 : 0x87653a50
    Parameter 3 : 0x87653bbc
    Parameter 4 : 0x82e3af10
    Caused By Driver : halmacpi.dll
    Caused By Address : halmacpi.dll+5ba9
    File Description : Hardware Abstraction Layer DLL
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+d23f4
    Stack Address 1 : ntoskrnl.exe+2d39e5
    Stack Address 2 : ntoskrnl.exe+226907
    Stack Address 3 : ntoskrnl.exe+2194a8
    Computer Name :
    Full Path : C:\Windows\Minidump\100111-17218-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,784
    Dump File Time : 01/10/2011 19:37:39
    ==================================================

    ==================================================
    Dump File : 091811-16234-01.dmp
    Crash Time : 18/09/2011 11:31:46
    Bug Check String : BAD_POOL_CALLER
    Bug Check Code : 0x000000c2
    Parameter 1 : 0x00000099
    Parameter 2 : 0xad7a3438
    Parameter 3 : 0x00000000
    Parameter 4 : 0x00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+d23f4
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18526 (win7sp1_gdr.140706-1506)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+d23f4
    Stack Address 1 : ntoskrnl.exe+32aefd
    Stack Address 2 : ntoskrnl.exe+e8933
    Stack Address 3 : ntoskrnl.exe+118fdd
    Computer Name :
    Full Path : C:\Windows\Minidump\091811-16234-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,768
    Dump File Time : 18/09/2011 11:33:03
    ==================================================

  6. #6
    Security Expert-emeritus Juliet's Avatar
    Join Date
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    Default

    I can see several faulty drivers, not sure why but I can identify one I know we can remove.
    I don't think by removing the program connected with it will solve all the errors. Since this is a free? program/software you can redownload it later.

    Caused By Driver : PCTCore.sys
    Related to PCTCore.sys PC Tools KDS Core Driver
    (PC Tools) C:\Program Files\Spyware Doctor\pctsAuxs.exe


    I don't know if I can help resolve the issues but after we run a tool to try and correct these faulty drivers, and still no luck I'll have to refer you to a tech forum for further assistance.


    please download Windows Repair (all in one) from here


    Install the program then go to step 4 and create a new system restore point and new registry backup.

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:




    NEXT
    On the the Start Repairs tab => Click the Start



    Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):


    Click on box next to the Restart System when Finished. Then click on Start.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  7. #7
    Senior Member Edgecrusher's Avatar
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    Default

    i have downloaded windows repair and followed all the instructions. what do i need to do next?

  8. #8
    Security Expert-emeritus Juliet's Avatar
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    Default

    Was hoping you would say the computer was running better.

    Let's try to get an online scan.

    Please Run TFC by OldTimer to clear temporary files:

    Download TFC from here http://oldtimer.geekstogo.com/TFC.exe
    and save it to your desktop.

    Close any open programs and Internet browsers.
    Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
    Please be patient as clearing out temp files may take a while.
    Once it completes you may be prompted to restart your computer, please do so.
    Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

    ~~~~~~~~~~~~~~~~~

    What we can do now is run an online scan with Eset, for the time being it is our most trusted scanner.
    Most reliable and thorough.
    The settings I suggest will show us items located in quarantine folders so don't be alarmed with this, also, in case of a false positive I ask that you not allow it to delete what it does find.
    This scanner can take quite a bit of time to run, depending of course how full your computer is.


    Go here to run an online scannner from ESET. Windows Vista/Windows 7/Windows 8 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator
    • Note:
      For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
    • Turn off the real time scanner of any existing antivirus program while performing the online scan. Here's how.
    • Click the blue Run ESET Online Scanner button
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the program to install the "OnlineScanner.cab" activex control by clicking the Install button
    • Once the activex control is installed, on the next screen click on Enable detection of potentially unwanted applications
    • Click on Advanced Settings
    • Make sure that the option Remove found threats is unticked.
    • Ensure these options are ticked
      • Scan archives
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology

    • Click Start
    • Wait for the scan to finish
    • When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
    • Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
    • Close the ESET online scan.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  9. #9
    Senior Member Edgecrusher's Avatar
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    Default

    i have finished the eset scan and it found no problems. I've noticed the last couple of days, the blue screen errors and computer crashing have not happened since at all.

  10. #10
    Security Expert-emeritus Juliet's Avatar
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    Default

    Quote Originally Posted by Edgecrusher View Post
    i have finished the eset scan and it found no problems. I've noticed the last couple of days, the blue screen errors and computer crashing have not happened since at all.
    Good, let's keep our fingers crossed.
    Hope we can give the thanks to Windows Repair (all in one)

    Scans are returning clean. Let's leave this topic open for a couple of days, something springs up just post here.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

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