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Thread: Ken My Laptop

  1. #21
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    Since I ran combo fix I've not gotten a pop up. But then again these things come and go. I've been in my e-mail several times and nothing yet. So I'll check it out again tomorrow morning and see what happens. It's just strange that it comes and goes. Nothing consistent, which is why it's so darned frustrating and probably hard to find. I'll check in again tomorrow and let you know how it goes.

  2. #22
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    If you look at your Combofix log nothing was removed

    Lets reset all your browsers back to company defaults

    • Open IE
    • Go to Tools> Internet Options > Advanced Tab
    • Reset Internet Explorer Setting
    • Reset
    • This will take a few seconds
    • Close IE and then reopen it and see if it helped





    • Open Firefox
    • Click on Help > Troubleshooting Information > Reset Firefox to its default state







    • Click the Chrome menu on the browser toolbar.
    • Select Settings.
    • Scroll down to Show advanced settings...
    • Down on the bottom you will see an option for RESET BROWSER SETTINGS
    • Click on it and it will set Chome back to defaults
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  3. #23
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    I've reset IE and at first I thought maybe that worked. But now I'm getting edbr2.com pop ups constantly everytime I go into my AOL e-mail where as before it was sporadic. I'm going to see if I can find a way to reload AOL 9.6 but it might take me a while. I'm thinking maybe the software got dinged by something. So give me a day or so. At this point I'm so frustrated I'm about ready to take it back to factory specs if it didn't mean losing a whole lot of favorite places in IE. Thanks for being patient with me. If you have any other ideas I'd be happy to hear them.

  4. #24
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    I think your problems have to do with AOL and I think as long as you use it your going to have these issues
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  5. #25
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    Well at least that version of AOL. I upgrade to IE11 and removed the aol software v. 9.6 and anything related to it. Then downloaded new v. 9.7 and so far so good. It's just odd that it was only the e-mail portion that affected. I'm going to go run Adware and Malwarebytes just to make sure I don't have anything lingering but I'm hoping we are done with this. Thanks for all your help and advice. Should we clean up?

  6. #26
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    No, go ahead and run AdwCleaner, Junkware Removal and Malwarebytes and lets see if your clean
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  7. #27
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    Ok AdwCleaner found the viewpoint software so I cleaned that. Malwarebytes was clean.

    Here's the JRT log:

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Thisisu
    Version: 6.3.3 (10.21.2014:1)
    OS: Windows 7 Home Premium x64
    Ran by Gateway on Thu 10/30/2014 at 9:24:06.40
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




    ~~~ Services



    ~~~ Registry Values



    ~~~ Registry Keys

    Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{32C7D14C-388E-4B2C-A5C3-C6B72F0D932D}
    Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{7B48AC99-4C2E-4794-824C-D1468583D385}



    ~~~ Files



    ~~~ Folders



    ~~~ Event Viewer Logs were cleared





    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on Thu 10/30/2014 at 9:26:38.99
    End of JRT log
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  8. #28
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    Looks like your finally good to go

    Double click on AdwCleaner.exe to run the tool again.
    • Click on the Uninstall button.
    • Click Yes when asked are you sure you want to uninstall.
    • Both AdwCleaner.exe, its folder and all logs will be removed.



    ==========================================================


    Please download DelFix and save the file to your Desktop.

    1. Windows XP Double Click DelFix.exe to run the program.
    2. Windows Vista > Win 7 > Win 8 Right Click on DelFix.exe and select RUN AS ADMINISTRATOR
    3. Place a checkmark next to the following items

    • Activate UAC
    • Remove Disinfection Tools
    • Create registry backup
    • Reset System Settings


    Click the Run button

    This will remove the specialised tools we used to clean your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually



    ==========================================================






    Safe Surfn
    Ken
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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