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Thread: PC infected with "provider" adware/malware - Please help

  1. #11
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    Also, I wanted to ask you for an antivirus suggestion. Do you have a preffered program, or should I reinstall AVG?

    Thanks, Rob

  2. #12
    Security Expert-emeritus Juliet's Avatar
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    Quote Originally Posted by kellyr02 View Post
    Also, I wanted to ask you for an antivirus suggestion. Do you have a preffered program, or should I reinstall AVG?

    Thanks, Rob
    The Eset scan shows me good results. Items found are in FRST quarantine and thats good news!


    I personally use MSE because of ease of use and low resource involvement.


    avast! Free Anti-Virus (free)
    Avira AntiVir Personal (free)
    Microsoft Security Essentials (free)
    ESET NOD32 Anti-Virus (paid)
    Kaspersky Anti-Virus (paid)
    Emsisoft Internet Security (paid)

    As for which free versus paid for Antivirus I have to leave this up to you but, I've always stayed with a free version, that use less resources and consumes less time in updating. This is my personal opinion and also with free versions of Antivirus, firewall is not included.

    ~~~~~~~~~~~~~~~~

    Ready to remove tools and quarantine folders?
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  3. #13
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    Hi Juliet,

    I think the source of my problem accessing ESET was Malwarebytes. I have disabled it now.

    I am ready to remove tools and quarantine folder.

    -Rob

  4. #14
    Security Expert-emeritus Juliet's Avatar
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    Be sure to re-enable your security programs now.

    DelFix
    • Please download DelFix
      or from here http://www.bleepingcomputer.com/download/delfix/ and save the file to your Desktop.
    • Double-click DelFix.exe to run the programme.
    • Place a checkmark next to the following items:
      • Activate UAC
      • Remove disinfection tools
      • Create registry backup

    • Click the Run button.

    -- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).


    ~~~~~~


    The following programmes come highly recommended in the security community.
    • AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
    • CryptoPrevent places policy restrictions on loading points for ransomware (eg.CryptoPrevent), preventing your files from being encrypted.
    • Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
    • Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
    • NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
    • Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you.
    • Secuina PSI will scan your computer for vulnerable softwarethat is outdated, and automatically find the latest update for you.
    • SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
    • Web of Trust (WOT) is a browser add-on designed to alert you before interacting with a potentially malicious website.


    Want to help others? Join the ClassRoom and learn how.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  5. #15
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    Hi Juliet,

    I downloaed DelFix, moved it to my desktop, and ran it. The log is below.

    Thank you for the links.

    -Rob

    # DelFix v10.8 - Logfile created 23/03/2015 at 19:00:47
    # Updated 29/07/2014 by Xplode
    # Username : Robert - ROBERT-PC
    # Operating System : Windows 7 Professional Service Pack 1 (64 bits)

    ~ Activating UAC ... OK

    ~ Removing disinfection tools ...

    Deleted : C:\FRST
    Deleted : C:\AdwCleaner
    Deleted : C:\Users\Robert\Desktop\AdwCleaner.exe
    Deleted : C:\Users\Robert\Desktop\esetsmartinstaller_enu.exe
    Deleted : C:\Users\Robert\Desktop\Fixlog.txt
    Deleted : C:\Users\Robert\Desktop\FRST64.exe
    Deleted : C:\Users\Robert\Downloads\Addition.txt
    Deleted : C:\Users\Robert\Downloads\aswMBR log.txt
    Deleted : C:\Users\Robert\Downloads\aswMBR.exe
    Deleted : C:\Users\Robert\Downloads\FRST.txt
    Deleted : C:\Users\Robert\Downloads\MBR.dat
    Deleted : C:\Users\Robert\Downloads\mkvtomp4_setup [1].exe
    Deleted : HKLM\SOFTWARE\AdwCleaner
    Deleted : HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ASWMBR

    ~ Creating registry backup ... OK

    ########## - EOF - ##########

  6. #16
    Security Expert-emeritus Juliet's Avatar
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    We're glad to help, safe surfing
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  7. #17
    Security Expert-emeritus Juliet's Avatar
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    Glad we could help.

    Since this issue appears resolved ... this Topic is closed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

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