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Thread: Virus/Spyware (Multiplug related perhaps) showing up in Chrome

  1. #11
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    Yes, I just opened Chrome and did a google search and selected the safe site. Once the site opened normally then a pop up with video came on advertising something--it had a banner "Ads by Yellow Adblocker"

  2. #12
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    Download Avast-browser-cleanup to your desktop

    • There is nothing to install, just right click on it and Run As Adminstrator
    • When its finished scanning it will list Browser Add ONs
    • If if finds Yellow Adblocker or any other bogus toolbars
    • Just high light them and select REMOVE
    • Close out the program
    • Reboot your system and test your browsers






    • Open Chrome
    • Click the Chrome menu on the browser toolbar.
    • Click on Settings
    • Then Manage Search Engines
    • Highlite Yellow Adblocker and select Delete
    • Then go to Other Search Engines and remove all you dont want


    • Click the Chrome menu on the browser toolbar.
    • Click on Settings
    • Open a specific page or set of pages.
    • Set Pages
    • Remove Yellow Adblocker if present
    • You can copy and paste the url from a page you like or if you have that page open select use current
    • OK your way out and close chome.
    • Reopen Chrome and make sure your start page is the one you want


    • Open Chrome
    • Click the Chrome menu on the browser toolbar.
    • Click on History
    • Click on Clear Browsing History
    • Check
      1. Browsing History
      2. Cookies and Site Plug Ins
      3. Cached Images and Files
    • Then ok your way out and close Chrome


    • Open Chrome
    • Click the Chrome menu on the browser toolbar.
    • Then go to Settings > Show Advanced Settings
    • Then go to Privacy > Content Settings
    • Plug Ins > Manage Exceptions > Delete any reference to Yellow Adblocker
    • Pop Ups > Manage Exceptions > Remove any reference to Yellow Adblocker
    • Ok your way out and close Chome, then reopen it and see if Yellow Adblocker are gone from your pages


    If this did not work then lets set Chome back to factory defaults

    • Click the Chrome menu on the browser toolbar.
    • Select Settings.
    • Scroll down to Show advanced settings...
    • Down on the bottom you will see an option for RESET BROWSER SETTINGS
    • Click on it and it will set Chome back to defaults
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  3. #13
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    I adjusted the settings in Chrome, as instructed, although I didn't see any instance of Yellow Adblocker referenced in the settings--nor another popup "albumsuper.info/passthrough??url= .....". However, I have used Chrome for some random searches to test its performance and it seems to be responding normally thus far.
    Thank you Ken545 for your time and expertise in helping me with this difficult issue, very much appreciated!

  4. #14
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    Thats great, use your browser for a day or two and post back and let me know if its still ok, if not we can dig deeper if need be
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

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  5. #15
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    Unfortunately the problem resurfaced. When searching in Chrome and selecting a safe website, a popup from 'Ads by Yellow Adblocker' showed up again, advising I had a virus and to contact their company to resolve. Alt F4 did not close it and I had to go through the task mgr in order shut it off. The next time I opened Chrome and started to type on the Google search box a popup showing as "albumsuper.info/passthrough?url=.....etc."

  6. #16
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    From what i have been reading all the programs we have run should have removed this pest, this pest most likely came bundled with a program you recently downloaded and installed , think back, what did you install prior to this happening ?? If you can think of what it was look in Program and Features in the Control Panel and uninstall it

    • Open IE
    • Go to Tools> Internet Options > Advanced Tab
    • Reset Internet Explorer Setting
    • Reset
    • This will take a few seconds
    • Close IE and then reopen it and see if it helped





    • Open Firefox
    • Click on Help > Troubleshooting Information > Reset Firefox to its default state







    • Click the Chrome menu on the browser toolbar.
    • Select Settings.
    • Scroll down to Show advanced settings...
    • Down on the bottom you will see an option for RESET BROWSER SETTINGS
    • Click on it and it will set Chome back to defaults




    Then reboot your system and give all your browsers a try
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  7. #17
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    My Chrome browser seems to be working fine. I found an extension in Chrome for Yellow Adblocker and deleted it. Thus far no more evidence of unwanted popups. Once again, thank you for your time and expertise!

  8. #18
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    When I posted previously with the instructions about looking for yellow adblocker in Chome you said it wasn't there ??? Anyway glad you finally found and removed it


    Double click on AdwCleaner.exe to run the tool again.
    • Click on the Uninstall button.
    • Click Yes when asked are you sure you want to uninstall.
    • Both AdwCleaner.exe, its folder and all logs will be removed.



    ==========================================================


    Please download DelFix and save the file to your Desktop.



    • Windows XP Double Click DelFix.exe to run the program.
    • Windows Vista > Win 7 > Win 8 Right Click on DelFix.exe and select RUN AS ADMINISTRATOR
    • Checkmark " Remove Disinfection Tools"
    • Click the Run button


    This will remove the specialised tools we used to clean your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually



    ==========================================================






    Safe Surfn
    Ken
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  9. #19
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    I had previously missed looking under 'extensions' in Chrome--my version of it doesn't list it under Settings nor History. But problem now looks to be resolved and very much appreciate all the time and effort you spent with me on solving this issue!!! Thanks so much Ken!

  10. #20
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    Take care my friend

    Ken
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

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