PC has been taken over and held for ransom through Microsoft Windows 10 ISO download

[ken545]

Are you able to reset your security settings, after rebooting a few times has the mouse and keyboard gotten better ?

[danib]

Hi,

I can see two lots of security settings, one set internet related accessed from task bar search box menu and another set accessed from the Security and Maintenance Centre.

I reset the internet related settings, but there are only settings to stop displaying security and maintenance error messages in the other settings.

The security messages have started popping up again saying the firewall is off. I choose the McAfee firewall from the 'turn on firewall' options in the warning box and then trust the program but nothing changes.

[danib]

To remove the Windows error messages showing in my initial logs I tried doing a DISM repair. That's how all this started. I ran the sfc scannow and restore health utility but the system asked for the source disks and I didn't have them.

I did not have any security issues at all at that time though, they only started appearing after the chat virus incident on Microsoft.com support.

Do you think I need to run this again with the source disk to repair Windows? I know my build number and version, but I am terrified to go looking for the correct Windows 10 ISO now on the Microsoft site.

[ken545]

No, i would hold off on that right now. I think what i would do is post in our sister site in the windows forum , like Safer its free but you will have to create an account. Then post and tell them whats going on, you can link them back to this thread so they can see what we have done

https://forums.whatthetech.com/index.php?showforum=119

I'll find you there and follow along and offer any info they may need if i can

[danib]

Hi Ken,

Will do. Just in case I don't get an opportunity to say later, thank you, for your help.

[ken545]

My pleasure

Ken

[ken545]

I am going to archive this thread since your being helped for windows issues at WhattheTech and it looks like your making progress.