Sometimes its hard to diagnose the problem your having , looking through your logs all the programs you have installed seem fine. As far as removing the tools we are using , we will do that once we are done.
I notice your file system is 32 bit, new computers built in the last few years are 64 bit, more effcient than 32 bit, but that suggests this computer may be a bit old. Keep in mind they dont last forever. Your hard drive is about 2/3rds full and thats fine as long as you dont install a large program to use up more hard disk space.
Your memory appears to be very low, one of the best upgrades for a system is to add memory, you can go to Crucial and download and use there memory advsor, it will scan your system and let you know what they suggest as far as upgrading it. Before i got into malware removal I was a system builder and Crucial was the only memory I ever installed on my systems
MySearchDial is more of an annoyance than a virus, its considered a PUP (Potentially Unwanted Program) and could have effected your systems performance but I dont believe its responseble for your problem
Think back, prior to this happening, did you install or uninstall any hardware or software programs ??
I would like you to run another scanner and lets see if it picks up anything that FRST has not. If it comes back clean then your issue is not malware related and at that point I can link you to a good windows forum that can help you sort things out as we just do malware removal on this one.
Download RogueKiller from Here or Here To your DESKTOP
Quit all programs that you may have started.
Please disconnect any USB or external drives from the computer before you run this scan!
For Windows Vista, Windows 7, 8 or 10 right-click on RogueKiller and select "Run as Administrator" to start the program.
For Windows XP, double-click on RogueKiller to start the program.
If the program has been blocked by malware, try to rename it to winlogon.exe, or change its file extension with .com (ex: Roguekiller.com)
If a message pops up telling you your running the 32 bit version just click on "Run Anyway"
The free version will not allow you to change any setting so just leave it all be.
The scan is triggered with the Start Scan button. The scan does not modify your system.
Wait until the Status box shows "Scan Finished"
Click on "Report" and copy/paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop
I turned my computer off last night and it took several restarts ti get it back up this morning. As it did before, everything loaded and when I attempted to open my browser the blue screen appeared with the unexpected error msg. I'll keep trying to get it going again and try to run the memory check. I think the msg, which isn't available long enough for me to read completely, had something like NMI Hardware or MMI hardware?
I purchased this computer a couple of years ago because my old computer couldn't be upgraded from Windows XP to something Microsoft supported. It was a refurbished computer and ran well until recently. Software recently installed included Scrivener, YWrite, that unofficial Google desktop player app I mentioned, and I think some webinar or meeting software (I recently participated in some online training sessions and the software was needed to attend). I sometimes download PDF files as well. I know that someone looked at porn on my computer at least once. I don't mind him looking at it, but he will not be using my computer for such things anymore! I suspect there were some things that came with those sites.
I will not be power down my computer to avoid the problem with it not restarting (unless prompted by a fix program). It doesn't seem to encounter the error when I just put it in sleep mode for now.
Operating System : Windows 10 (10.0.10586) 32 bits version
Started in : Normal mode
User : Owner [Administrator]
Started from : C:\Program Files\RogueKiller\RogueKiller.exe
Mode : Scan -- Date : 09/04/2016 10:31:27 (Duration : 00:45:36)
¤¤¤ Processes : 0 ¤¤¤
¤¤¤ Registry : 1 ¤¤¤
[Suspicious.Path] HKEY_CLASSES_ROOT\CLSID\{880804D3-6A76-4a39-8F95-641CFA984557} (%LOCALAPPDATA%\HuluDesktop\instances\0.9.14.1\hdIEPlg.dll) -> Found
¤¤¤ Tasks : 0 ¤¤¤
¤¤¤ Files : 0 ¤¤¤
¤¤¤ Hosts File : 0 [Too big!] ¤¤¤
¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤
¤¤¤ Web browsers : 0 ¤¤¤
¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: Hitachi HDS721016CLA382 ATA Device +++++
--- User ---
[MBR] 3d85ef0f6756280b6df7360c7f2ee268
[BSP] cd27ed3eb96aab5c994ff939e1f9cca6 : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 152033 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
2 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 311572480 | Size: 450 MB
User = LL1 ... OK
User = LL2 ... OK
RogueKiller looks fine. From what I have been reading NMI Hardware may be some sort of hardware malfuncion on your system. If your memory was bad you would get a memory error on startup and your not.
What the Crucial thing means is that this system is set up to have the maximum of 8Gb of memory and you only have 2, you have 4 slots for memory and 2 or them are not filled. They need to be installed in pairs so you would need 2 1GB of memory moduales and that would bring you up to 4 GB, that doubles the amount of memory you have and it would work out fine. There our of stock but I am guessing there about $30 apiece. There easy to install, they just snap into the empty slots. You may want to contact Crucial and ask them to let you know when there back in stock.
But that NMI Error could be anything from a motherboard malfunction to a loose cable to one or your drives. I think the best thing to do is take it in to a local shop and have them check it, they have tools and diagnostic equipment that they can use to diagnose your system and see whats going on.
You can download and run CCleaner to clean out all your history , bad cookies and temp files, you just need the free version. Its what I have and I run it each night before I shut down. It has a lot of options, some to do with the windows registry, I would stay away from that as you can really harm your system if you remove something you should have not. But just running the cleaner is fine. Under Options > Cookies you can move cookies you want to keep to the right panel, those would be cookies that store your log info like for your banking, this site as examples
Another thing you might want to do is to clean out the inside of your tower. After years or use with all the fans blowing a lot of dirt gets sucked up in there sometimes causing problems. Its really easy. Just shut your computer down, unplug the power cable , remove the side of the tower, use a can of canned air to gentle blow out all the dirt and dustbunnies. Hold the the fan on the rear of the case so it wont spin and blow all the dirt out around it. Gently blow all the dirt off the motherboard being careful not to touch it, actually dont touch anything inside , just use the air to blow all the dirt out. You can find canned air at places like Best Buy
I receive the error after everything is loaded and when I attempt to open the Chrome browser. Once it shuts the monitor and keyboard down the tower remains powered on until I hold the button to turn it off. Once this error has occurred I must reboot four or more times until everything loads. Sometimes the monitor screen remains black and sometimes it gets stuck on the bios screen with Dell on it.
I'll bring it to a repair shop for diagnosis. If they think it's possible to save with the addition of memory that would be an inexpensive short term fix. If I can save what I have and just change out a few parts, that is my preference. I hate to put more stuff in the trash. I still have my tower with XP because I've had trouble tossing it. Maybe that repair shop can make use of some of it.
I did download CCleaner and ran it using your set up. There were lots of cookies! I'll make sure I run it often.
I really appreciate your help. Though I am bummed that I may have to spend some money to get it working properly, I know it's probably hardware. Fingers crossed that it's not a major expense. I have a sick cat with higher medical costs than my own. If I could use Scrivener on my laptop that has a Linux operating system I wouldn't feel so pressured to get this desktop PC functioning. Unfortunately the creators only made one version for Linux and they are not updating it.
Is there anything else I should do before I take it in? I think I have backed up files that are important to me on a thumb drive and Google Drive. Should I go ahead and uninstall programs you asked me to install or leave it as is? Should I use any of these programs as part of regular maintenance?
Looks like your having an issue with Chrome, lets set it back to defaults
Click the Chrome menuon the browser toolbar.
Select Settings.
Scroll down to Show advanced settings...
Down on the bottom you will see an option for RESET BROWSER SETTINGS
Click on it and it will set Chome back to defaults
Let me know if that helped. If not let me know if you want to uninstall and reinstall Chrome, I can provide the steps to take
When you take your computer in to a shop, you would be better off using a local computer shop in lieu of a large retailer, look for one that is a Certified Microsoft Partner.
When were done with Chrome, I will post instructions to remove the tools we used for your clean up
I uninstalled Chrome using the control panel, restarted my computer. I downloaded it using Edge and installed it again. So far no problem restarting, but I had several successful restarts this week until this morning again. I'm sure it still needs more memory to function better and maybe there's faulty hardware.
I'll let you know what I learn about the hardware this week. I found a local repair shop that is Microsoft Certified. I'll bring my computer to them tomorrow if they are open (Tuesday if not).
I'll keep you posted. Thanks for everything Ken! I hope you are taking some time to enjoy this holiday weekend.
Please download DelFix and save the file to your Desktop.
Windows XP Double Click DelFix.exe to run the program.
Windows Vista > Win 7 > Win 8 Right Click on DelFix.exe and select RUN AS ADMINISTRATOR
Checkmark " Remove Disinfection Tools"
Click the Run button
This will remove the specialised tools we used to clean your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually
on the browser toolbar.
