I also have Home Edition.
Live Protection drivers won't install.
Have fresh re-installed many times, including removing remnants of previous installed versions. This always has zero effect.
Spybot support isn't responding. About as much use as tits on a bull.
I'm using operating Win10, fully updated. This issue has come out of the blue.
Yesterday, I renewed my annual Licence for Professional Ediion + AV 2.8
I had to update my existing version of Spybot which did have a working Live Protection.
The updated version will not accept Live Protection despite many attempts.
Looked up some old correspondence about SpyBot Problems and found a suggestion that I should install
SpyBot using Administrator Mode to ensure that it contains all needed bells & whistles.
I am prepared to do this: un-installing the existing files and then re-installing
the downloaded Pro 2.8 (right-clicking on this file and selecting Administrator Mode).
But I do not have a copy of my Licence Code, and do not know if it is included in the downloaded 2.8 exe file.
Would appreciate some guidance from Support on this.
Thanks.
There's a page for lost licenses, CRAGUSBE. You could give that a try:
https://www.safer-networking.org/lost-license/
Or, you can ask support on this page if you prefer, whether it's about the license key or whether you try installing with the installer in administrator mode and live protection driver still does not install:
https://www.safer-networking.org/support/#contactform
Where is this fix? I have been dealing with this issue since before the newest 2.8 update(s) and cannot figure it out. I sent my entire log file to the Spybot team and I haven't heard back yet what the results were to fix it. They haven't been able to figure out how to resolve this issue yet. Last I heard from them was a few weeks ago. I am hoping that something is going to be done about this soon as it protects our computer while we use it, so it is driving me crazy that it once worked and now it doesn't. Any other issues with anyone else that can maybe help me resolve this if they got feedback from Rob to make this work? It prompts me to load it and run it but it doesn't actually do anything and when I try to activate it, it doesn't do anything either, from the icon near the bottom of the taskbar. So still waiting patiently with an answer to this. HELP HELP HELP I am still drowning.........