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Thread: Has Spybot made a mistake

  1. #1
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    Default Has Spybot made a mistake

    My computer won't boot. I used SpyBot to do a scan and it recommended deleting a registy key. I think it was HKLM or something similar. I am thinking that SpyBot has made a big mistake. Is there any way to see a log of what was done? I am trying to attach the HD to another computer. When Windows starts it says there are no administrator accounts as if SpyBot deleted a root key of the registry.

  2. #2
    Spybot Advisor Team Zenobia's Avatar
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    You could ask for help from Spybot support. Please see here:
    https://www.safer-networking.org/support/#contactform

  3. #3
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    I have used the contact form. There has been no reply after 6 days.

  4. #4
    Spybot Advisor Team Zenobia's Avatar
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    Okay, I sent a message to tashi.

  5. #5
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    I still don't know what registyry key was deleted. I have restored a backup but I have a backup of the faulty drive.

  6. #6
    Member of Team Spybot tashi's Avatar
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    Hello,

    I sent support a link to this thread.

    Kind regards,

    tashi.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  7. #7
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    I ran a SpyBot scan again to see if it does the same detection as before. It found Virtumonde.sdn. There is a registry key in HKLM. It is a trojan-VM-007 rule D5A89F9E. I can't let it delete it again obviously.

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