Well, it was bound to happen at some point (having a teenage son certainly hasn’t helped the situation!) – my computer has caught its first virus! Or should I say viruses!!

I have read though the info on what to do/include in your post and would be ever grateful for someone to help me out in removing it all as I have no idea where to begin!

I have the following viruses showing up in a spybot S&D scan, have removed them but they just keep coming back:
Virtumonde
Virtumonde.rtk
Virtumonde.generic

I also have pop up windows telling me I have the following:

NetWorm i-virus @ fp
Trojan-spy.win32 @ mx
CyberLog-X
W32.Myzor.FK @ yp
Spybot @ MXt Trojan
PSW.x-Vir
(and new ones keep popping up all the time!)

And the following new icons on my desk top:
‘Online Security Guide’
‘Live Safety Center’

I use firefox, but IE seems to have been taken over by this ‘Security Toolbar 7.1’ thing and has hijacked the IE home page/keeps popping up new windows asking me to buy their ‘removal software’ (yeah right!)

I have run SpyBot S&D in both normal and safe mode, but they keep coming back after fixing the problem. I also have Mc Afee that has picked up and removed the odd Trojan, but a scan dons pick up any of these viruses.

I have gone on to follow the procedure as advised here.

I have run the kaspersky online scanner and have pasted the results below.

I have tired run spybot S&D in safe mode, but cant get my computer to start in safe made anymore! So I ran it in normal mode. It found the following and removed it (again):

Virtumonde.generic
Doubleclick
mediaplex
HotBox


I have run and supplied the HTJ log below.

kaspersky results

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Sunday, November 18, 2007 1:18:31 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 18/11/2007
Kaspersky Anti-Virus database records: 461025
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\
E:\
F:\
G:\
H:\
I:\

Scan Statistics:
Total number of scanned objects: 110609
Number of viruses found: 6
Number of infected objects: 17
Number of suspicious objects: 0
Duration of the scan process: 01:58:48

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\McAfee\MNA\NAData Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MPF\data\log.edb Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MPF\data\tempIpRules.xdb Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\Events.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\{C118E2AD-9484-4FFE-A3A3-D82B76C3B85D}.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\{DD8DAC31-8299-4985-9937-DDAC9B0C84FA}.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSC\McUsers.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSK\MSKWMDB.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSK\RBLDB.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSK\settingsdb.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Data\TFR1.tmp Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Logs\OAS.Log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\3ad391678a806ec4d691e83aaa393b6f_24adf822-76f7-4481-b30b-ff1b40f8687f Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\eHome\logs\ehRecvr.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog\InboxLOG.txt Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog\OutboxLOG.txt Object is locked skipped
C:\Documents and Settings\All Users\Application Data\SingleClick Systems\HomeNet Manager\Logs\hnm_svc.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\TempSBE\MSDVRMM_2297738747_90112000_50632 Object is locked skipped
C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\TempSBE\SBE9.tmp Object is locked skipped
C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\{D91EA20A-1A9C-44D3-80BB-390FC4BD6241}.TmpSBE Object is locked skipped
C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp Object is locked skipped
C:\Documents and Settings\All Users\DRM\drmstore.hds Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Melissah\Application Data\Gtek\GTUpdate\AUpdate\DellSupport\DSAgnt.log Object is locked skipped
C:\Documents and Settings\Melissah\Application Data\Microsoft\Outlook\Outlook.srs Object is locked skipped
C:\Documents and Settings\Melissah\Application Data\Microsoft\Templates\Normal.dot Object is locked skipped
C:\Documents and Settings\Melissah\Application Data\Mozilla\Firefox\Profiles\8bgnmjdy.default\cert8.db Object is locked skipped
C:\Documents and Settings\Melissah\Application Data\Mozilla\Firefox\Profiles\8bgnmjdy.default\history.dat Object is locked skipped
C:\Documents and Settings\Melissah\Application Data\Mozilla\Firefox\Profiles\8bgnmjdy.default\key3.db Object is locked skipped
C:\Documents and Settings\Melissah\Application Data\Mozilla\Firefox\Profiles\8bgnmjdy.default\parent.lock Object is locked skipped
C:\Documents and Settings\Melissah\Application Data\Mozilla\Firefox\Profiles\8bgnmjdy.default\search.sqlite Object is locked skipped
C:\Documents and Settings\Melissah\Application Data\Mozilla\Firefox\Profiles\8bgnmjdy.default\urlclassifier2.sqlite Object is locked skipped
C:\Documents and Settings\Melissah\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Messenger\meje@cruisinwithruby.com\SharingMetadata\Logs\Dfsr00005.log Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Messenger\meje@cruisinwithruby.com\SharingMetadata\pending.dat Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Messenger\meje@cruisinwithruby.com\SharingMetadata\Working\database_1A88_F4DB_88F4_B5FB\dfsr.db Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Messenger\meje@cruisinwithruby.com\SharingMetadata\Working\database_1A88_F4DB_88F4_B5FB\fsr.log Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Messenger\meje@cruisinwithruby.com\SharingMetadata\Working\database_1A88_F4DB_88F4_B5FB\fsrtmp.log Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Messenger\meje@cruisinwithruby.com\SharingMetadata\Working\database_1A88_F4DB_88F4_B5FB\tmp.edb Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Outlook\archive.pst Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Windows Live Contacts\meje@cruisinwithruby.com\real\members.stg Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Microsoft\Windows Live Contacts\meje@cruisinwithruby.com\shadow\members.stg Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Mozilla\Firefox\Profiles\8bgnmjdy.default\Cache\_CACHE_001_ Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Mozilla\Firefox\Profiles\8bgnmjdy.default\Cache\_CACHE_002_ Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Mozilla\Firefox\Profiles\8bgnmjdy.default\Cache\_CACHE_003_ Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Application Data\Mozilla\Firefox\Profiles\8bgnmjdy.default\Cache\_CACHE_MAP_ Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\Perflib_Perfdata_eb0.dat Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\sqlite_H3c78IG6V31VwrN Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\~DF17F8.tmp Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\~DF1900.tmp Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\~DF685C.tmp Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\~DF69E9.tmp Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\~DF69F9.tmp Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\~DF76FB.tmp Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\~DFD68D.tmp Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\~DFE2EF.tmp Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\~DFF9E6.tmp Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temp\~WRD0001.doc Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temporary Internet Files\Content.IE5\B3QM2DSH\upd32_v14[1] Infected: not-a-virus:AdWare.Win32.SecToolBar.k skipped
C:\Documents and Settings\Melissah\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Melissah\Local Settings\Temporary Internet Files\Content.IE5\PW0NV690\hctp[1] Infected: not-a-virus:AdWare.Win32.Virtumonde.aps skipped
C:\Documents and Settings\Melissah\My Documents\Current website folders\spiltart_website\mail\cruisinwithruby.com\melissah\neomail-trash/[From "Simon & Rebecca Cowling" <cowling@bold.net.au>][Date Wed, 3 Aug 2005 21:54:08 +0930]/text/[From "libby" <libby@natureandnurture.com.au>][Date Wed, 03 Aug 2005 23:29:58 -0000]/text/[From "Sankar Rainey" <SanRainey@jhalbert.com>][Date Wed, 3 Aug 2005 18:44:57 -0500]/UNNAMED/[From eBay <support_refnum_2391633767713@ebay.com>]/UNNAMED/[From eBay <support_refnum_2391633767713@ebay.com>][Date Fri, 05 Aug 2005 07:03:51 +0300]/html Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Documents and Settings\Melissah\My Documents\Current website folders\spiltart_website\mail\cruisinwithruby.com\melissah\neomail-trash/[From "Simon & Rebecca Cowling" <cowling@bold.net.au>][Date Wed, 3 Aug 2005 21:54:08 +0930]/text/[From "libby" <libby@natureandnurture.com.au>][Date Wed, 03 Aug 2005 23:29:58 -0000]/text/[From "Sankar Rainey" <SanRainey@jhalbert.com>][Date Wed, 3 Aug 2005 18:44:57 -0500]/UNNAMED/[From eBay <support_refnum_2391633767713@ebay.com>]/UNNAMED Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Documents and Settings\Melissah\My Documents\Current website folders\spiltart_website\mail\cruisinwithruby.com\melissah\neomail-trash/[From "Simon & Rebecca Cowling" <cowling@bold.net.au>][Date Wed, 3 Aug 2005 21:54:08 +0930]/text/[From "libby" <libby@natureandnurture.com.au>][Date Wed, 03 Aug 2005 23:29:58 -0000]/text/[From "Sankar Rainey" <SanRainey@jhalbert.com>][Date Wed, 3 Aug 2005 18:44:57 -0500]/UNNAMED Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Documents and Settings\Melissah\My Documents\Current website folders\spiltart_website\mail\cruisinwithruby.com\melissah\neomail-trash/[From "Simon & Rebecca Cowling" <cowling@bold.net.au>][Date Wed, 3 Aug 2005 21:54:08 +0930]/text/[From "libby" <libby@natureandnurture.com.au>][Date Wed, 03 Aug 2005 23:29:58 -0000]/text Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Documents and Settings\Melissah\My Documents\Current website folders\spiltart_website\mail\cruisinwithruby.com\melissah\neomail-trash/[From "Simon & Rebecca Cowling" <cowling@bold.net.au>][Date Wed, 3 Aug 2005 21:54:08 +0930]/text Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Documents and Settings\Melissah\My Documents\Current website folders\spiltart_website\mail\cruisinwithruby.com\melissah\neomail-trash Mail Berkeley mbox: infected - 5 skipped
C:\Documents and Settings\Melissah\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Melissah\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped
C:\Program Files\Dell Network Assistant\Logs\ezi_hnm.log Object is locked skipped
C:\Program Files\Microsoft Office\OFFICE11\STARTUP\MyobMn97.dot Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP468\A0046742.exe Infected: Trojan.Win32.Dialer.qn skipped
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP468\A0046745.exe/data.rar/crack.exe Infected: Trojan.Win32.Agent.ctk skipped
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP468\A0046745.exe/data.rar/serial.exe Infected: Trojan.Win32.Dialer.qn skipped
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP468\A0046745.exe/data.rar/install.exe Infected: Virus.Win32.Virut.av skipped
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP468\A0046745.exe/data.rar Infected: Virus.Win32.Virut.av skipped
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP468\A0046745.exe RarSFX: infected - 4 skipped
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP471\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\ModemLog_Conexant D850 56K V.9x DFVc Modem.txt Object is locked skipped
C:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{689BD00E-C97B-4FA7-B45F-A175A1BE3CE1}.crmlog Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\bsyiafts.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.aps skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\DEFAULT Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\Media Ce.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\SOFTWARE Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SYSTEM Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\LogFiles\WUDF\WUDFTrace.etl Object is locked skipped
C:\WINDOWS\system32\tvayuyan.dll Infected: not-a-virus:AdWare.Win32.SecToolBar.k skipped
C:\WINDOWS\system32\tyojjblc.dll Infected: not-a-virus:AdWare.Win32.SecToolBar.k skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\mcafee_g0hhfstKup1uBiP Object is locked skipped
C:\WINDOWS\Temp\mcafee_hcFQnea2jjB62n9 Object is locked skipped
C:\WINDOWS\Temp\mcmsc_cBPxIIKMJ9hEXbH Object is locked skipped
C:\WINDOWS\Temp\mcmsc_GMEFlqDcVtD5t8d Object is locked skipped
C:\WINDOWS\Temp\mcmsc_hCckEX1irqexG6V Object is locked skipped
C:\WINDOWS\Temp\mcmsc_o7hmsDujaXqxgG8 Object is locked skipped
C:\WINDOWS\Temp\mcmsc_S8RRJNy9TsMMceF Object is locked skipped
C:\WINDOWS\Temp\mcmsc_U4NVdFGnX6qckKC Object is locked skipped
C:\WINDOWS\Temp\Perflib_Perfdata_958.dat Object is locked skipped
C:\WINDOWS\Temp\sqlite_4gPA3ng2jRludhi Object is locked skipped
C:\WINDOWS\Temp\sqlite_fLDch2FoEfFff9T Object is locked skipped
C:\WINDOWS\Temp\sqlite_lNLW01P2dwpwJJe Object is locked skipped
C:\WINDOWS\Temp\sqlite_OZazVRQfTuvK5Xw Object is locked skipped
C:\WINDOWS\Temp\sqlite_P71TpMFEgVavNnS Object is locked skipped
C:\WINDOWS\Temp\sqlite_vxrzzIXogNnaWY1 Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
D:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

Scan process completed.