A foreign sounding man called me at home and said he was from Windows Care, calling about my freezing up problem. I have had this freezing up problem since early December. Didn't trust him but did a few things he said:

In RUN I typed eventvwr where he showed me the errors showing up.
In RUN I typed cmd then assoc where he proceeded to read me off my "my computer security number"...all but the last two numbers which I wouldn't read to him. He said he knew they were xx but I wouldn't tell him anything. He started getting mad so I told him to get lost.

My computer is freezing up and I am disturbed that he had my unlisted phone number.

I ran spybot (but I couldn't get to safe mode) but didn't know what was bad or not to remove. I did remove:
Freeze.com, GoForFiles, and Google Chrome from my add/remove programs.

After that I printed out and read instructions on this site.

I have downloaded Spybot, ERUNT, DDS Log, aswMBR, and hijackthis.

I sure would appreciate help in cleaning out my computer.
Thanks.
Michele

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Owner at 22:38:09 on 2012-12-22
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1983.1496 [GMT -6:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ================
.
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\VTtrayp.exe
C:\WINDOWS\system32\VTTimer.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalService
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.google.com/
uDefault_Page_URL = hxxp://www.msn.com
mWinlogon: Userinit = c:\windows\system32\userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy 2\SDHelper.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>
mRun: [VTTrayp] VTtrayp.exe
mRun: [VTTimer] VTTimer.exe
mRun: [SMSERIAL] sm56hlpr.exe
mRun: [SkyTel] SkyTel.EXE
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SDTray] "c:\program files\spybot - search & destroy 2\SDTray.exe"
dRunOnce: [RunNarrator] Narrator.exe
dRunOnce: [AutoLaunch] c:\program files\lavasoft\ad-aware\AutoLaunch.exe monthly
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy 2\SDHelper.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{41C246EC-EDEB-4581-8F34-6727F5A5B550} : DHCPNameServer = 192.168.1.1
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Notify: SDWinLogon - SDWinLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-4-5 738504]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-4-5 361032]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-4-5 21256]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-4-5 44808]
R2 SDScannerService;Spybot-S&D 2 Scanner Service;c:\program files\spybot - search & destroy 2\SDFSSvc.exe [2012-12-22 1103392]
R2 SDUpdateService;Spybot-S&D 2 Updating Service;c:\program files\spybot - search & destroy 2\SDUpdSvc.exe [2012-12-22 1369624]
S2 SDWSCService;Spybot-S&D 2 Security Center Service;c:\program files\spybot - search & destroy 2\SDWSCSvc.exe [2012-12-22 168384]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\lavasoft\ad-aware\kernexplorer.sys --> c:\program files\lavasoft\ad-aware\KernExplorer.sys [?]
S3 USB-100;Realtek RTL8150 USB 10/100 Fast Ethernet Adapter;c:\windows\system32\drivers\RTL8150.SYS [2009-4-2 27519]
.
=============== Created Last 30 ================
.
2012-12-22 16:23:57 15224 ----a-w- c:\windows\system32\sdnclean.exe
2012-12-22 16:23:42 -------- d-----w- c:\program files\Spybot - Search & Destroy 2
2012-12-22 14:20:53 -------- d-----w- C:\tdsskiller
.
==================== Find3M ====================
.
2012-11-15 12:31:08 73728 ----a-w- c:\windows\system32\javacpl.cpl
2012-11-15 12:31:07 477168 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-11-15 12:31:07 473072 ----a-w- c:\windows\system32\deployJava1.dll
2012-10-30 23:51:58 738504 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-10-30 23:51:07 41224 ----a-w- c:\windows\avastSS.scr
2009-01-21 16:14:40 9780224 -c--a-w- c:\program files\openofficeorg30.msi
2002-03-11 09:06:30 1822520 -c--a-w- c:\program files\instmsiw.exe
2002-03-11 08:45:04 1708856 -c--a-w- c:\program files\instmsia.exe
.
============= FINISH: 22:38:50.70 ===============

aswMBR version 0.9.9.1707 Copyright(c) 2011 AVAST Software
Run date: 2012-12-22 22:41:16
-----------------------------
22:41:16.937 OS Version: Windows 5.1.2600 Service Pack 3
22:41:16.937 Number of processors: 1 586 0x409
22:41:16.937 ComputerName: MICHELLE-3WVINT UserName: Owner
22:41:17.921 Initialize success
22:41:18.171 AVAST engine defs: 12122201
22:41:23.562 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
22:41:23.562 Disk 0 Vendor: WDC_WD1600AAJS-08B4A0 01.03A01 Size: 152627MB BusType: 3
22:41:23.609 Disk 0 MBR read successfully
22:41:23.625 Disk 0 MBR scan
22:41:23.625 Disk 0 Windows XP default MBR code
22:41:23.625 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 152617 MB offset 63
22:41:23.625 Disk 0 scanning sectors +312560640
22:41:23.687 Disk 0 scanning C:\WINDOWS\system32\drivers
22:41:32.015 Service scanning
22:41:43.375 Modules scanning
22:41:47.687 Disk 0 trace - called modules:
22:41:47.703 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys pciide.sys PCIIDEX.SYS
22:41:47.703 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x89d39ab8]
22:41:48.218 3 CLASSPNP.SYS[ba8e8fd7] -> nt!IofCallDriver -> \Device\00000068[0x89d7ff18]
22:41:48.218 5 ACPI.sys[ba77f620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x89d45940]
22:41:48.640 AVAST engine scan C:\WINDOWS
22:41:55.921 AVAST engine scan C:\WINDOWS\system32
22:44:11.687 AVAST engine scan C:\WINDOWS\system32\drivers
22:44:27.390 AVAST engine scan C:\Documents and Settings\Owner
22:45:09.234 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Owner\Desktop\MBR.dat"
22:45:09.265 The log file has been saved successfully to "C:\Documents and Settings\Owner\Desktop\aswMBR.txt"