Hello, warsawtom.

Let's take another look at those Nero applications.

1. Show Hidden System Files and Folders

Some of the files and folders we need to delete may be hidden and need to be shown before they can be removed. Do the following:

  • Click Start, then click Control Panel.
  • Locate and double-click Folder Options.
  • Click on the View tab.
  • Under the Advanced Settings section, please do the following:
  • Under Hidden files and folders, check Show hidden files, folders, or drives.
  • Uncheck Hide file extensions for known file types.
  • Uncheck Hide protected operating system files (Recommended) . When the warning message appears, click YES.
  • Click Apply > OK.

We will rehide the folders and files later.

2. Uninstall Program Folder from Hard Disk

  • Click Start > (My) Computer and double click Local Disk C:.
  • Click the following folder: Program Files
  • If it exists, locate the following folder, right click it > Delete.

Nero

  • Close to exit.

3. Run Temp File Cleaner

Please download TFC by OldTimer to your desktop.

  • Close any open windows.
  • Double click the TFC icon to run the program.
  • TFC will close all open programs itself in order to run.
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish.
  • Once complete, it should automatically reboot your machine.
  • If your computer does not automatically reboot, manually reboot to ensure a complete clean.

4. Run AdwCleaner

Please download AdwCleaner from HERE.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Delete button.
  • A logfile will automatically open after the scan has finished.
  • You can also find the logfile at C:\AdwCleaner[S1].txt.
Copy and paste the adwcleaner.txt report into your next reply.

5. Hide System Files and Folders

We need to rehide the system files and folders to keep them from being accidentally changed or deleted. Do the following:

  • Click Start, then click Control Panel.
  • Locate and double-click Folder Options.
  • Click on the View tab.
  • Under the Advanced Settings section, please do the following:
  • Under Hidden files and folders, uncheck Show hidden files, folders, or drives.
  • Check Hide file extensions for known file types.
  • Check Hide protected operating system files (Recommended) . When the warning message appears, click YES.
  • Click Apply > OK.


6. Run DDS again and post a fresh log.

CHECKLIST: In your next reply, please post the following:

  • dds.txt
  • attach.txt
  • adwcleaner.txt
  • Let me know if the pop-up has completely disappeared, and if there are any other issues we need to address.