Hi OCD,

Oh boy.

-Ran malwarbites from desktop. Found 6 quarantined items. Did not find any log, searched for MBAM.log in notepad, in computer. nothing.

- Ran ESET smart installer from desktop. Would not let me run; error messages about 'symantec corporation, Norton antivirus 2014': could not find in my add/remove programs.

-Could not disable Spybot for scans.

-Could not run programs in administrative mode; right clicked; didn't work.

-Never used Chrome browser. only Firefox

Katy