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Thread: Need Help Please and Thank You :)

  1. #1
    Junior Member
    Join Date
    Sep 2007
    Posts
    4

    Default Need Help Please and Thank You :)

    My PC is sick

    Any help is appreciated...

    I have McAfee VirusScan Plus Antivirus and Firewall (terrible program) - as well as AdAware, Spybot, and Spyware Doctor, but my computer is STILL seriously messed up at the moment...

    Here's my logs - thanks in advance!



    kaspersky log:

    -------------------------------------------------------------------------------
    KASPERSKY ONLINE SCANNER REPORT
    Monday, September 24, 2007 6:49:15 AM
    Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
    Kaspersky Online Scanner version: 5.0.93.1
    Kaspersky Anti-Virus database last update: 24/09/2007
    Kaspersky Anti-Virus database records: 422758
    -------------------------------------------------------------------------------

    Scan Settings:
    Scan using the following antivirus database: extended
    Scan Archives: true
    Scan Mail Bases: true

    Scan Target - My Computer:
    A:\
    C:\
    D:\
    E:\
    F:\
    G:\

    Scan Statistics:
    Total number of scanned objects: 59549
    Number of viruses found: 6
    Number of infected objects: 7
    Number of suspicious objects: 2
    Duration of the scan process: 06:19:37

    Infected Object Name / Virus Name / Last Action
    C:\WINDOWS\bck1.dat Infected: Email-Worm.Win32.Nulprot.a skipped
    C:\WINDOWS\SYSTEM32\DRIVERS\sptd1517.sys Object is locked skipped
    C:\WINDOWS\SYSTEM32\DRIVERS\sptd.sys Object is locked skipped
    C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\OBJECTS.DATA Object is locked skipped
    C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\INDEX.BTR Object is locked skipped
    C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\INDEX.MAP Object is locked skipped
    C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\MAPPING1.MAP Object is locked skipped
    C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\MAPPING2.MAP Object is locked skipped
    C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\MAPPING.VER Object is locked skipped
    C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\OBJECTS.MAP Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\system.LOG Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\software.LOG Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\default.LOG Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\SECURITY Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\SAM Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\SAM.LOG Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\SECURITY.LOG Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\AppEvent.Evt Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\SecEvent.Evt Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\SysEvent.Evt Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\SYSTEM Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\SOFTWARE Object is locked skipped
    C:\WINDOWS\SYSTEM32\config\DEFAULT Object is locked skipped
    C:\WINDOWS\SYSTEM32\opnkkkk.dll Infected: Trojan-Downloader.Win32.Agent.dlu skipped
    C:\WINDOWS\SYSTEM32\drvfic.dll Infected: Trojan.Win32.Dialer.qn skipped
    C:\WINDOWS\SYSTEM32\urqqrpq.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.jp skipped
    C:\WINDOWS\SYSTEM32\lrwbxosu.exe Infected: Trojan.Win32.Agent.bck skipped
    C:\WINDOWS\SYSTEM32\CatRoot2\tmp.edb Object is locked skipped
    C:\WINDOWS\SYSTEM32\CatRoot2\edb.log Object is locked skipped
    C:\WINDOWS\SYSTEM32\h323log.txt Object is locked skipped
    C:\WINDOWS\wiaservc.log Object is locked skipped
    C:\WINDOWS\TEMP\mcmsc_xPz59Ke1gxOyzrP Object is locked skipped
    C:\WINDOWS\TEMP\mcafee_t2Jds2TNAiVDdRK Object is locked skipped
    C:\WINDOWS\TEMP\mcmsc_OMTKyczFR82ftvj Object is locked skipped
    C:\WINDOWS\TEMP\mcmsc_QA4Ws7r4GjeUipD Object is locked skipped
    C:\WINDOWS\TEMP\mcmsc_yYQasdhkr30L1ZN Object is locked skipped
    C:\WINDOWS\TEMP\mcafee_SJNPImchPqgjuao Object is locked skipped
    C:\WINDOWS\TEMP\mcafee_29sUGL8IJcJImmL Object is locked skipped
    C:\WINDOWS\TEMP\Perflib_Perfdata_fa8.dat Object is locked skipped
    C:\WINDOWS\TEMP\mcmsc_KIrzFbP6NtUmXYf Object is locked skipped
    C:\WINDOWS\TEMP\win220.tmp.exe Infected: Trojan.Win32.Dialer.qn skipped
    C:\WINDOWS\WindowsUpdate.log Object is locked skipped
    C:\WINDOWS\Sti_Trace.log Object is locked skipped
    C:\WINDOWS\SchedLog.Txt Object is locked skipped
    C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
    C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
    C:\WINDOWS\wiadebug.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\Virtumonde1.zip/win120.tmp.exe Suspicious: Password-protected-EXE skipped
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\Virtumonde1.zip ZIP: suspicious - 1 skipped
    C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Data\TFR1.tmp Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Logs\OAS.Log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\{6F01E084-96ED-4DA9-9E0C-1EE81081E7B7}.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\{F1DAF8A6-1B54-437A-9A7B-C8D53F5FF08D}.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\Events.dat Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\McAfee\MSC\McUsers.dat Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\McAfee\MNA\NAData Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\McAfee\MPF\data\log.edb Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\McAfee\MPF\data\logout.edb Object is locked skipped
    C:\Documents and Settings\NetworkService\ntuser.dat Object is locked skipped
    C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
    C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
    C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
    C:\Documents and Settings\LocalService\ntuser.dat Object is locked skipped
    C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
    C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
    C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
    C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
    C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
    C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
    C:\Documents and Settings\Mike Brion\ntuser.dat Object is locked skipped
    C:\Documents and Settings\Mike Brion\ntuser.dat.LOG Object is locked skipped
    C:\Documents and Settings\Mike Brion\Local Settings\Temp\~DFFAFA.tmp Object is locked skipped
    C:\Documents and Settings\Mike Brion\Local Settings\Temp\gos124.tmp Infected: Trojan.Win32.Dialer.qn skipped
    C:\Documents and Settings\Mike Brion\Local Settings\History\History.IE5\index.dat Object is locked skipped
    C:\Documents and Settings\Mike Brion\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
    C:\Documents and Settings\Mike Brion\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
    C:\Documents and Settings\Mike Brion\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
    C:\Documents and Settings\Mike Brion\Cookies\index.dat Object is locked skipped
    C:\check_LSA7.txt Object is locked skipped
    E:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

    Scan process completed.



    hijackthis log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:20:22 PM, on 24/09/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\SiteAdvisor\6172\SAService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\MMTray.exe
    C:\WINDOWS\system32\LVCOMS.EXE
    C:\WINDOWS\system32\devldr32.exe
    C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    E:\HP Printer\HP Software Update\HPWuSchd.exe
    C:\Program Files\SiteAdvisor\6172\SiteAdv.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
    C:\Documents and Settings\Mike Brion\Desktop\HiJackThis.exe


    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.icq.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    R3 - URLSearchHook: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll
    O3 - Toolbar: (no name) - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
    O3 - Toolbar: (no name) - {3D782BB3-F2A5-11D3-BF4C-000000000000} - (no file)
    O3 - Toolbar: (no name) - {7FD44536-9DF0-4034-939F-5BD4D98E3187} - (no file)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll
    O3 - Toolbar: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [MMTray] MMTray.exe
    O4 - HKLM\..\Run: [LVCOMS] C:\WINDOWS\system32\LVCOMS.EXE
    O4 - HKLM\..\Run: [VideoDriver] C:\WINDOWS\system32\svchost.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [HP Software Update] "E:\HP Printer\HP Software Update\HPWuSchd.exe"
    O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6172\SiteAdv.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
    O4 - HKCU\..\Run: [ICQ] "C:\Program Files\ICQ6\ICQ.exe" silent
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = E:\HP Printer\Digital Imaging\bin\hpqtra08.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - E:\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - E:\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6\ICQ.exe
    O9 - Extra 'Tools' menuitem: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6\ICQ.exe
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: ConferenceRoom Java Client - http://irc.chaosunlimited.com:8000/java/cr.cab
    O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english...an_unicode.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O16 - DPF: {94EB57FE-2720-496C-B33F-D9353C6E23F7} (F-Secure Online Scanner 2.1) - http://www.cogeco.ca/en/ols21/fscax.cab
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab
    O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6172\SAService.exe

    --
    End of file - 8353 bytes

  2. #2
    Emeritus
    Join Date
    Aug 2007
    Posts
    1,875

    Default

    Hello and welcome to Safer Networking Forums.

    My name is km2357 and I will be helping you to remove any infection(s) that you may have.

    Since I am still in training, I have to let experts check the content of my fixes before I post them so please be patient.

    I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

    If for any reason you do not understand an instruction or are just unsure then please do not guess, simply post back with your questions/concerns and we will go through it again.

    Please do not start another thread or topic, I will assist you at this thread until we solve your problems.

    Lastly the fix may take several attempts and my replies may take some time but I will stick with it if you do the same.


    I will be back as soon as possible with your first instructions!
    Malware Removal University Master
    Member of ASAP & UNITE

  3. #3
    Junior Member
    Join Date
    Sep 2007
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    Default

    sounds good - look forward to your help! thanks km

  4. #4
    Emeritus
    Join Date
    Aug 2007
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    Default

    I'm afraid I have unpleasant news for you. You have a Very Dangerous infection on this machine.
    The infection is delivered by BKDR_GSPOT20.A
    It allows outsiders COMPLETE access to every keystroke, account, and password you use while on this machine, and complete access to any other data present...
    IF this computer has been used for any kind of important data, my best recommendation is to Disconnect from Internet, Re-Format the entire drive and re-install your Operating system and Applications.

    We can likely clean the infected files off the computer, and if you wish we will attempt to do so, but we cannot be sure that the infection didn't do something to your system to reduce the system security. In that instance, even after removal of the infection, you could be subject to another attack or takeover as soon as you re-connect to the Internet.

    The Decision Whether to ReFormat or Not should be based on:
    • The use of the computer - this is the primary factor in the decision whether to re-format and re-install, or just disinfect.


    If the Computer has been used for any important data, you are strongly advised to do the following, immediately:
    • Disconnect the infected computer from the internet and from any networked computers until the computer can be cleaned.
    • Back up all important data on the machine. Do not back up any Applications (programs). Those should be re-installed from the original source CDs or websites.
    • If you have ever used this computer for shopping, banking, or any transactions relating to your financial well being:
      Call all of your banks, credit card companies, and financial institutions, informing them that you may be a victim of identity theft, and to put a watch on your accounts or change all your account numbers.
    • From a clean computer, change ALL your online passwords -- for ISP login, email, banks, financial accounts, PayPal, eBay, online companies, and any online forums or groups you belong to.
    • DO NOT change passwords or do any transactions while using the infected computer because the attacker will get the new password and transaction information.
    • Take any other steps you think appropriate for an attempted identity theft.

    While you are deciding whether to ReFormat and Re-Install, a useful link is here: http://www.dslreports.com/faq/10063
    Please let me know what you decide.
    Malware Removal University Master
    Member of ASAP & UNITE

  5. #5
    Junior Member
    Join Date
    Sep 2007
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    4

    Default

    well thats not good news at all.

    i would prefer to no reformat - only because im not using an "authentic" version of windows

    so i guess ill try to remove the infected files?

  6. #6
    Member of Team Spybot tashi's Avatar
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    Default

    Hi there.
    Quote Originally Posted by mellow View Post
    i would prefer to no reformat - only because im not using an "authentic" version of windows
    A bit of a dilemma. There is no guarantee the infection will be totally removed from the machine; in addition the operating system cannot be updated and patched against further infection.

    Please see this sticky post: You and Windows, a joint effort

    Thanks.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  7. #7
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    Default

    well thats just ridiculous...

    nevermind...

    thanks for your help anyways...

    time to switch to imac!

  8. #8
    Member of Team Spybot tashi's Avatar
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    Default

    Quote Originally Posted by mellow View Post
    well thats just ridiculous...
    Hardly, piracy costs us all, one way or another.

    This topic has been moved to archives.

    If you need the thread re-opened, please send me a private message (pm) and provide a link.

    Applies only to the original poster, anyone else with similar problems please start your own topic.

    Thank you km2357.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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