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Thread: New Computer Keeps Crashing

  1. #1
    Junior Member
    Join Date
    Oct 2008
    Posts
    22

    Default New Computer Keeps Crashing

    I bought a new computer about five weeks ago. This week it started crashing (BSOD) frequently when running explorer. I have malware bytes loaded on my machine but haven't run it for a couple of days. No previous malware bytes runs detected any infected objects.

    I truncated the attach.txt so the log would fit.

    tony p


    DDS (Ver_10-03-17.01) - NTFSX64
    Run by Owner at 20:27:22.25 on Sun 06/13/2010
    Internet Explorer: 8.0.7600.16385
    Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.5885.4583 [GMT -5:00]


    ============== Running Processes ===============

    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files (x86)\ASUS\EPU-4 Engine\FourEngine.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    C:\Windows\SysWOW64\AsHookDevice.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
    C:\Program Files (x86)\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\NewTech Infosystems\Backup Now EZ\BackupNowEZSvr.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Windows\servicing\TrustedInstaller.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
    C:\Windows\System32\igfxtray.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
    C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files (x86)\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe
    C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe
    C:\Program Files (x86)\NewTech Infosystems\Backup Now EZ\BackupNowEZtray.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpWareSE4.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Windows Live\Toolbar\wltuser.exe
    C:\Windows\SysWow64\Macromed\Flash\FlashUtil10e.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Windows\system32\sppsvc.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Users\Owner\Desktop\security may 2010\dds.scr
    C:\Windows\system32\conhost.exe

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://www.comcast.net/
    mLocal Page = c:\windows\syswow64\blank.htm
    uInternet Settings,ProxyOverride = *.local
    mWinlogon: Userinit=userinit.exe
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files (x86)\norton security suite\engine\4.2.0.12\coIEPlg.dll
    BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files (x86)\norton security suite\engine\4.2.0.12\IPSBHO.DLL
    BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files (x86)\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
    BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files (x86)\windows live\toolbar\wltcore.dll
    TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files (x86)\windows live\toolbar\wltcore.dll
    TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files (x86)\norton security suite\engine\4.2.0.12\coIEPlg.dll
    uRun: [msnmsgr] "c:\program files (x86)\windows live\messenger\msnmsgr.exe" /background
    mRun: [RunAIShell] c:\program files (x86)\asus\ai manager\AsShellApplication.exe
    mRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [BackupNowEZtray] "c:\program files (x86)\newtech infosystems\backup now ez\BackupNowEZtray.exe" -k
    mRun: [SunJavaUpdateSched] "c:\program files (x86)\common files\java\java update\jusched.exe"
    mRun: [SSBkgdUpdate] "c:\program files (x86)\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
    mRun: [OpwareSE4] "c:\program files (x86)\scansoft\omnipagese4\OpwareSE4.exe"
    mRun: [QuickTime Task] "c:\program files (x86)\quicktime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "c:\program files (x86)\itunes\iTunesHelper.exe"
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
    mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
    mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: E&xport to Microsoft Excel - c:\progra~2\micros~1\office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~1\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~1\office12\REFIEBAR.DLL
    DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://webportal.parsons.com/dana-cached/sc/JuniperSetupClient.cab
    BHO-X64: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - c:\program files\windows live\family safety\fssbho.dll
    BHO-X64: Windows Live Family Safety Browser Helper - No File
    BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
    TB-X64: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
    mRun-x64: [RtHDVCpl] c:\program files\realtek\audio\hda\RAVCpl64.exe
    mRun-x64: [Skytel] c:\program files\realtek\audio\hda\Skytel.exe
    mRun-x64: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun-x64: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun-x64: [Persistence] c:\windows\system32\igfxpers.exe
    mRun-x64: [CanonSolutionMenu] c:\program files (x86)\canon\solutionmenu\CNSLMAIN.exe /logon
    mRun-x64: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon

    ============= SERVICES / DRIVERS ===============

    R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360x64\0402000.00c\symds64.sys [2010-6-1 433200]
    R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360x64\0402000.00c\symefa64.sys [2010-6-1 221232]
    R1 BHDrvx64;BHDrvx64;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\bashdefs\20100429.001\BHDrvx64.sys [2010-4-29 678448]
    R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360x64\0402000.00c\cchpx64.sys [2010-6-1 615040]
    R1 IDSVia64;IDSVia64;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\ipsdefs\20100604.004\IDSviA64.sys [2010-6-8 463408]
    R1 NEOFLTR_650_15255;Juniper Networks TDI Filter Driver (NEOFLTR_650_15255);c:\windows\system32\drivers\NEOFLTR_650_15255.SYS [2010-5-27 100472]
    R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360x64\0402000.00c\ironx64.sys [2010-6-1 150064]
    R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360x64\0402000.00c\symtdiv.sys [2010-6-1 451120]
    R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 59904]
    R2 Device Handle Service;Device Handle Service;c:\windows\syswow64\AsHookDevice.exe [2010-1-21 196608]
    R2 N360;Norton Security Suite;c:\program files (x86)\norton security suite\engine\4.2.0.12\ccsvchst.exe [2010-6-1 126392]
    R2 NTI BackupNowEZSvr;NTI BackupNowEZSvr;c:\program files (x86)\newtech infosystems\backup now ez\BackupNowEZSvr.exe [2009-9-19 45312]
    R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2010-1-21 139264]
    S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2010-5-3 61280]
    S3 fsssvc;Windows Live Family Safety Service;c:\program files (x86)\windows live\family safety\fsssvc.exe [2009-8-5 704864]
    S3 netr28x;Ralink 802.11n Wireless Driver for Windows Vista;c:\windows\system32\drivers\netr28x.sys [2009-6-10 620544]
    S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [2010-4-16 50176]
    S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-5-4 1255736]

    =============== Created Last 30 ================

    2010-06-14 01:20:04 0 d-----w- c:\users\owner\appdata\roaming\Tific
    2010-06-11 03:27:01 34304 ----a-w- c:\windows\syswow64\atmlib.dll
    2010-06-11 03:27:01 293888 ----a-w- c:\windows\syswow64\atmfd.dll
    2010-06-11 03:27:00 46080 ----a-w- c:\windows\system32\atmlib.dll
    2010-06-11 03:27:00 366080 ----a-w- c:\windows\system32\atmfd.dll
    2010-06-11 03:11:15 65536 --sha-w- c:\users\owner\NTUSER.DAT{f1f745ae-7506-11df-9436-e0cb4ee57b32}.TM.blf
    2010-06-11 03:11:15 524288 --sha-w- c:\users\owner\NTUSER.DAT{f1f745ae-7506-11df-9436-e0cb4ee57b32}.TMContainer00000000000000000002.regtrans-ms
    2010-06-11 03:11:15 524288 --sha-w- c:\users\owner\NTUSER.DAT{f1f745ae-7506-11df-9436-e0cb4ee57b32}.TMContainer00000000000000000001.regtrans-ms
    2010-06-11 03:00:09 65536 --sha-w- c:\users\owner\NTUSER.DAT{66334b18-7505-11df-be70-e0cb4ee57b32}.TM.blf
    2010-06-11 03:00:09 524288 --sha-w- c:\users\owner\NTUSER.DAT{66334b18-7505-11df-be70-e0cb4ee57b32}.TMContainer00000000000000000002.regtrans-ms
    2010-06-11 03:00:09 524288 --sha-w- c:\users\owner\NTUSER.DAT{66334b18-7505-11df-be70-e0cb4ee57b32}.TMContainer00000000000000000001.regtrans-ms
    2010-06-11 03:00:02 446901482 ----a-w- c:\windows\MEMORY.DMP
    2010-06-11 01:45:38 270208 ------w- c:\windows\system32\MpSigStub.exe
    2010-05-31 21:43:54 0 d-----w- c:\program files\iPod
    2010-05-31 21:43:53 0 d-----w- c:\programdata\{93E26451-CD9A-43A5-A2FA-C42392EA4001}
    2010-05-31 21:43:53 0 d-----w- c:\program files\iTunes
    2010-05-31 21:43:53 0 d-----w- c:\program files (x86)\iTunes
    2010-05-31 21:43:08 0 d-----w- c:\programdata\Apple Computer
    2010-05-31 21:42:54 0 d-----w- c:\program files\common files\Apple
    2010-05-31 21:42:48 0 d-----w- c:\program files\Bonjour
    2010-05-31 21:42:48 0 d-----w- c:\program files (x86)\Bonjour
    2010-05-31 21:42:39 0 d-----w- c:\programdata\Apple
    2010-05-28 04:30:24 100472 ----a-w- c:\windows\system32\drivers\NEOFLTR_650_15255.SYS
    2010-05-28 04:30:09 0 d-----w- c:\program files (x86)\Juniper Networks
    2010-05-28 04:29:53 0 d-----w- c:\users\owner\appdata\roaming\Juniper Networks
    2010-05-25 22:55:52 2048 ----a-w- c:\windows\syswow64\tzres.dll
    2010-05-25 22:55:52 2048 ----a-w- c:\windows\system32\tzres.dll
    2010-05-16 22:20:42 0 d-----w- c:\users\owner\Tracing

    ==================== Find3M ====================

    2010-05-21 05:52:30 1192960 ----a-w- c:\windows\system32\wininet.dll
    2010-05-21 05:18:06 977920 ----a-w- c:\windows\syswow64\wininet.dll
    2010-05-21 05:14:50 48128 ----a-w- c:\windows\syswow64\jsproxy.dll
    2010-05-07 05:20:29 411368 ----a-w- c:\windows\syswow64\deployJava1.dll
    2010-05-07 05:20:29 153376 ----a-w- c:\windows\syswow64\javaws.exe
    2010-05-07 05:20:29 145184 ----a-w- c:\windows\syswow64\javaw.exe
    2010-05-07 05:20:29 145184 ----a-w- c:\windows\syswow64\java.exe
    2010-05-06 12:42:05 1225216 ----a-w- c:\windows\syswow64\urlmon.dll
    2010-05-06 12:41:55 606208 ----a-w- c:\windows\syswow64\mstime.dll
    2010-05-06 12:41:53 64512 ----a-w- c:\windows\syswow64\msfeedsbs.dll
    2010-05-06 12:41:53 5970944 ----a-w- c:\windows\syswow64\mshtml.dll
    2010-05-06 12:41:49 381440 ----a-w- c:\windows\syswow64\iedkcs32.dll
    2010-05-06 12:41:49 10984448 ----a-w- c:\windows\syswow64\ieframe.dll
    2010-05-06 01:42:52 854 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.INF
    2010-05-06 01:42:52 7440 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.CAT
    2010-05-06 01:42:52 173104 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
    2010-05-01 15:07:05 3122176 ----a-w- c:\windows\system32\win32k.sys
    2010-04-29 20:39:28 24664 ----a-w- c:\windows\system32\drivers\mbam.sys
    2010-04-16 13:33:36 50176 ----a-w- c:\windows\system32\drivers\usbaapl64.sys
    2010-04-16 13:33:36 3003680 ----a-w- c:\windows\system32\usbaaplrc.dll
    2010-04-08 18:33:00 95520 ----a-w- c:\windows\system32\dnssd.dll
    2010-04-08 18:33:00 119584 ----a-w- c:\windows\system32\dns-sd.exe
    2010-04-08 18:20:02 91424 ----a-w- c:\windows\syswow64\dnssd.dll
    2010-04-08 18:20:02 107808 ----a-w- c:\windows\syswow64\dns-sd.exe
    2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
    2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
    2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
    2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
    2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
    2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
    2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
    2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
    2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
    2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
    2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
    2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
    2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

    ============= FINISH: 20:28:01.18 ===============

    DDS (Ver_10-03-17.01)

    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume2
    Install Date: 5/3/2010 5:13:10 PM
    System Uptime: 6/13/2010 8:22:44 PM (0 hours ago)

    Motherboard: ASUSTeK Computer INC. | | CM5571
    Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz | LGA775 | 2700/200mhz

    ==== Disk Partitions =========================

    C: is FIXED (NTFS) - 924 GiB total, 869.679 GiB free.
    D: is CDROM ()
    E: is FIXED (NTFS) - 298 GiB total, 106.915 GiB free.

    ==== Disabled Device Manager Items =============

    ==== System Restore Points ===================

    RP32: 5/7/2010 12:20:12 AM - Installed Java(TM) 6 Update 20
    RP33: 5/7/2010 12:31:42 AM - Windows Update
    RP34: 5/7/2010 3:00:11 AM - Windows Update
    RP35: 5/8/2010 3:00:12 AM - Windows Update
    RP36: 5/10/2010 10:26:32 PM - Installed ScanSoft OmniPage SE 4
    RP37: 5/11/2010 3:00:10 AM - Windows Update
    RP38: 5/12/2010 3:00:11 AM - Windows Update
    RP39: 5/20/2010 12:00:02 AM - Scheduled Checkpoint
    RP40: 5/26/2010 3:00:12 AM - Windows Update
    RP41: 5/31/2010 4:43:24 PM - Installed iTunes
    RP42: 6/4/2010 3:00:12 AM - Windows Update
    RP43: 6/10/2010 8:45:13 PM - Windows Update
    RP44: 6/10/2010 9:22:21 PM - Windows Backup
    RP46: 6/10/2010 10:27:14 PM - Windows Update
    RP47: 6/12/2010 3:00:14 AM - Windows Update
    RP48: 6/13/2010 7:00:23 PM - Windows Backup

    ==== Installed Programs ======================

    2007 Microsoft Office Suite Service Pack 2 (SP2)
    Acrobat.com
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Reader 9.1
    AI Manager
    Apple Application Support
    Apple Software Update
    ASUSUpdate
    Atheros Communications Inc.(R) AR8121/AR8113/AR8114 Gigabit/Fast Ethernet Driver
    Atheros Ethernet Utility
    Best Buy Software Installer
    Canon MP Navigator EX 1.0
    Canon MP470 series User Registration
    Canon Utilities Easy-PhotoPrint EX
    Canon Utilities Solution Menu
    Compatibility Pack for the 2007 Office system
    EPU-4 Engine
    Java Auto Updater
    Java(TM) 6 Update 20
    Juniper Networks Secure Application Manager
    Juniper Networks Setup Client
    Junk Mail filter update
    Malwarebytes' Anti-Malware
    Microsoft Choice Guard
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Excel 2007 Help Actualización (KB963678)
    Microsoft Office Excel MUI (Dutch) 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Excel MUI (French) 2007
    Microsoft Office Excel MUI (German) 2007
    Microsoft Office Excel MUI (Spanish) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office Live Add-in 1.5
    Microsoft Office OneNote MUI (Dutch) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office OneNote MUI (French) 2007
    Microsoft Office OneNote MUI (German) 2007
    Microsoft Office OneNote MUI (Spanish) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office Powerpoint 2007 Help Actualización (KB963669)
    Microsoft Office PowerPoint MUI (Dutch) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint MUI (French) 2007
    Microsoft Office PowerPoint MUI (German) 2007
    Microsoft Office PowerPoint MUI (Spanish) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Proof (Arabic) 2007
    Microsoft Office Proof (Basque) 2007
    Microsoft Office Proof (Catalan) 2007
    Microsoft Office Proof (Dutch) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Galician) 2007
    Microsoft Office Proof (German) 2007
    Microsoft Office Proof (Italian) 2007
    Microsoft Office Proof (Portuguese (Brazil)) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (Dutch) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing (French) 2007
    Microsoft Office Proofing (German) 2007
    Microsoft Office Proofing (Spanish) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (Dutch) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared MUI (French) 2007
    Microsoft Office Shared MUI (German) 2007
    Microsoft Office Shared MUI (Spanish) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Small Business 2007
    Microsoft Office Suite Activation Assistant
    Microsoft Office Word 2007 Help Actualización (KB963665)
    Microsoft Office Word MUI (Dutch) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Office Word MUI (French) 2007
    Microsoft Office Word MUI (German) 2007
    Microsoft Office Word MUI (Spanish) 2007
    Microsoft Outlook Hotmail Connector 32-bit
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    Microsoft Sync Framework Services Native v1.0 (x86)
    Microsoft Works
    Mise à jour Microsoft Office Excel 2007 Help (KB963678)
    Mise à jour Microsoft Office Powerpoint 2007 Help (KB963669)
    Mise à jour Microsoft Office Word 2007 Help (KB963665)
    MSVCRT
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP3 Parser (KB973685)
    Norton Security Suite
    NTI Backup Now EZ
    PIXMA Extended Survey Program
    QuickTime
    Realtek High Definition Audio Driver
    ScanSoft OmniPage SE 4
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for 2007 Microsoft Office System (KB982312)
    Security Update for 2007 Microsoft Office System (KB982331)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft Office Excel 2007 (KB982308)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office Outlook 2007 (KB972363)
    Security Update for Microsoft Office PowerPoint 2007 (KB982158)
    Security Update for Microsoft Office Publisher 2007 (KB982124)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB982135)
    SpywareBlaster 4.3
    Update für Microsoft Office Excel 2007 Help (KB963678)
    Update für Microsoft Office Powerpoint 2007 Help (KB963669)
    Update für Microsoft Office Word 2007 Help (KB963665)
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office OneNote 2007 (KB980729)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 (KB974631)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Update for Outlook 2007 Junk Email Filter (kb983486)
    Update voor Microsoft Office Excel 2007 Help (KB963678)
    Update voor Microsoft Office Powerpoint 2007 Help (KB963669)
    Update voor Microsoft Office Word 2007 Help (KB963665)
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Mail
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live OneCare safety scanner
    Windows Live Photo Gallery
    Windows Live Sync
    Windows Live Toolbar
    Windows Live Upload Tool
    Windows Live Writer

    ==== Event Viewer Messages From Past Week ========

    6/13/2010 8:27:43 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume WIN7.
    6/13/2010 8:22:09 PM, Error: SRTSP [5] - Error loading Symantec real time Anti-Virus driver.
    6/13/2010 8:22:09 PM, Error: SRTSP [4] - Error loading virus definitions.
    6/13/2010 8:22:09 PM, Error: Service Control Manager [7000] - The Symantec Real Time Storage Protection x64 service failed to start due to the following error: A device attached to the system is not functioning.
    6/13/2010 8:21:35 PM, Error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
    6/13/2010 8:19:14 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000004e (0x0000000000000099, 0x0000000000047b5f, 0x0000000000000000, 0x0000000000047b1f). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-18392-01.
    6/13/2010 7:22:33 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
    6/13/2010 6:00:42 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000024 (0x00000000001904fb, 0xfffff88003185868, 0xfffff880031850d0, 0xfffff8800126d188). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-23571-01.
    6/13/2010 5:59:23 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Server service, but this action failed with the following error: An instance of the service is already running.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7034] - The Application Information service terminated unexpectedly. It has done this 1 time(s).
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Windows Management Instrumentation service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The User Profile Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Themes service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Task Scheduler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The System Event Notification Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Shell Hardware Detection service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The IP Helper service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The IKE and AuthIP IPsec Keying Modules service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Group Policy Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Extensible Authentication Protocol service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Application Experience service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/13/2010 5:45:14 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
    6/13/2010 5:45:14 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
    6/13/2010 5:45:14 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
    6/13/2010 5:45:13 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
    6/13/2010 5:45:12 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
    6/13/2010 5:45:11 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
    6/13/2010 5:45:06 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
    6/13/2010 5:44:57 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000041201, 0xfffff683ff7e2018, 0x350000018ea6a025, 0xfffffa8008a72880). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-29016-01.
    6/13/2010 5:44:55 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD AsIO AsUpIO BHDrvx64 ccHP DfsC discache eeCtrl IDSVia64 NEOFLTR_650_15255 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSPX SymIRON SYMTDIv tdx vwififlt Wanarpv6 WfpLwf
    6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
    6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
    6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
    6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
    6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
    6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
    6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
    6/13/2010 5:39:48 PM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147023504
    6/13/2010 5:39:48 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
    6/13/2010 5:39:44 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000004e (0x0000000000000099, 0x0000000000153ad2, 0x0000000000000001, 0x0000000000153bd2). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-24008-01.
    6/13/2010 5:32:18 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff80002fa30cc, 0x0000000000000000, 0xffffffffffffffff). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-22292-01.
    6/13/2010 4:46:42 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: An instance of the service is already running.
    6/13/2010 4:46:42 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Multimedia Class Scheduler service, but this action failed with the following error: An instance of the service is already running.
    6/13/2010 4:46:42 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the IKE and AuthIP IPsec Keying Modules service, but this action failed with the following error: An instance of the service is already running.
    6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Windows Management Instrumentation service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
    6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Themes service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Task Scheduler service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Shell Hardware Detection service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Server service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
    6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The IKE and AuthIP IPsec Keying Modules service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
    6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Background Intelligent Transfer Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Application Experience service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/13/2010 4:40:04 PM, Error: Service Control Manager [7031] - The Computer Browser service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/13/2010 4:35:23 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000004e (0x0000000000000099, 0x0000000000077ba9, 0x0000000000000003, 0x00000000000b098c). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-28158-01.

    ---truncated

  2. #2
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
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    Posts
    25,288

    Default

    Hi,

    Please run a disk check by following steps under "Graphical Interface:" here.

    Is it just Internet Explorer that keeps crashing (I assume you mean the browser with "explorer")?
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Junior Member
    Join Date
    Oct 2008
    Posts
    22

    Default

    Thanks for helping. Yes, the problem was occurring with internet explorer.

    I ran the check disk, but I don't think it found anything. Is there a report somewhere?

    We haven't used the computer alot since we were having the problems last Sunday, but there doesn't seem to be any issues right now.

  4. #4
    Security Expert: Emeritus Blade81's Avatar
    Join Date
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    Finland
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    Default

    Hi,

    There won't be any specific report generated after disk check operation.

    Please try to run IE with addons disabled if crashing still occurs:
    1. Click Start, and then type Internet Explorer in the "Search programs and files" box.
    2. Click Internet Explorer (No Add-Ons). Internet Explorer opens without add-ons, toolbars, or plug-ins. See if the crashing occurs.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #5
    Junior Member
    Join Date
    Oct 2008
    Posts
    22

    Default

    I ran Internet Explorer with add-ons disabled, and there was no crashing. Internet Explorer has been running ok regularly as well.

    Today, the following messages showed up in the Action Center:

    Check your backup.

    Troubleshoot a problem with a device driver.

    Troubleshoot a problem with Internet Explorer.

    When I clicked on a file on my external hard drive within the WindowsImageBackup folder, the system crashed.

    Is this malware or another problem?

    Thanks for helping Blade.

  6. #6
    Security Expert: Emeritus Blade81's Avatar
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    Default

    Hi,

    Please run DDS again and post back attach.txt part.

    When I clicked on a file on my external hard drive within the WindowsImageBackup folder, the system crashed.
    Does it still do same? Was that some specific file?
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  7. #7
    Junior Member
    Join Date
    Oct 2008
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    22

    Default

    This was the file:

    3f8500b0-afac-42a1-ae3e-03f64dacffb6_AdditionalFilesc3b9f3c7-5e52-4d5e-8b20-19adc95a34c7

    I just double clicked it again without a crash.

    Here is the attach.txt


    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT

    DDS (Ver_10-03-17.01)

    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume2
    Install Date: 5/3/2010 5:13:10 PM
    System Uptime: 6/20/2010 11:03:44 PM (7 hours ago)

    Motherboard: ASUSTeK Computer INC. | | CM5571
    Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz | LGA775 | 2700/200mhz

    ==== Disk Partitions =========================

    C: is FIXED (NTFS) - 924 GiB total, 869.233 GiB free.
    D: is CDROM ()
    E: is FIXED (NTFS) - 298 GiB total, 89.956 GiB free.
    F: is Removable

    ==== Disabled Device Manager Items =============

    ==== System Restore Points ===================

    RP34: 5/7/2010 3:00:11 AM - Windows Update
    RP35: 5/8/2010 3:00:12 AM - Windows Update
    RP36: 5/10/2010 10:26:32 PM - Installed ScanSoft OmniPage SE 4
    RP37: 5/11/2010 3:00:10 AM - Windows Update
    RP38: 5/12/2010 3:00:11 AM - Windows Update
    RP39: 5/20/2010 12:00:02 AM - Scheduled Checkpoint
    RP40: 5/26/2010 3:00:12 AM - Windows Update
    RP41: 5/31/2010 4:43:24 PM - Installed iTunes
    RP42: 6/4/2010 3:00:12 AM - Windows Update
    RP43: 6/10/2010 8:45:13 PM - Windows Update
    RP44: 6/10/2010 9:22:21 PM - Windows Backup
    RP46: 6/10/2010 10:27:14 PM - Windows Update
    RP47: 6/12/2010 3:00:14 AM - Windows Update
    RP48: 6/13/2010 7:00:23 PM - Windows Backup
    RP49: 6/20/2010 7:00:24 PM - Windows Backup

    ==== Installed Programs ======================

    2007 Microsoft Office Suite Service Pack 2 (SP2)
    Acrobat.com
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Reader 9.1
    AI Manager
    Apple Application Support
    Apple Software Update
    ASUSUpdate
    Atheros Communications Inc.(R) AR8121/AR8113/AR8114 Gigabit/Fast Ethernet Driver
    Atheros Ethernet Utility
    Best Buy Software Installer
    Canon MP Navigator EX 1.0
    Canon MP470 series User Registration
    Canon Utilities Easy-PhotoPrint EX
    Canon Utilities Solution Menu
    Compatibility Pack for the 2007 Office system
    EPU-4 Engine
    Java Auto Updater
    Java(TM) 6 Update 20
    Juniper Networks Secure Application Manager
    Juniper Networks Setup Client
    Junk Mail filter update
    Malwarebytes' Anti-Malware
    Microsoft Choice Guard
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Excel 2007 Help Actualización (KB963678)
    Microsoft Office Excel MUI (Dutch) 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Excel MUI (French) 2007
    Microsoft Office Excel MUI (German) 2007
    Microsoft Office Excel MUI (Spanish) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office Live Add-in 1.5
    Microsoft Office OneNote MUI (Dutch) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office OneNote MUI (French) 2007
    Microsoft Office OneNote MUI (German) 2007
    Microsoft Office OneNote MUI (Spanish) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office Powerpoint 2007 Help Actualización (KB963669)
    Microsoft Office PowerPoint MUI (Dutch) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint MUI (French) 2007
    Microsoft Office PowerPoint MUI (German) 2007
    Microsoft Office PowerPoint MUI (Spanish) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Proof (Arabic) 2007
    Microsoft Office Proof (Basque) 2007
    Microsoft Office Proof (Catalan) 2007
    Microsoft Office Proof (Dutch) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Galician) 2007
    Microsoft Office Proof (German) 2007
    Microsoft Office Proof (Italian) 2007
    Microsoft Office Proof (Portuguese (Brazil)) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (Dutch) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing (French) 2007
    Microsoft Office Proofing (German) 2007
    Microsoft Office Proofing (Spanish) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (Dutch) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared MUI (French) 2007
    Microsoft Office Shared MUI (German) 2007
    Microsoft Office Shared MUI (Spanish) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Small Business 2007
    Microsoft Office Suite Activation Assistant
    Microsoft Office Word 2007 Help Actualización (KB963665)
    Microsoft Office Word MUI (Dutch) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Office Word MUI (French) 2007
    Microsoft Office Word MUI (German) 2007
    Microsoft Office Word MUI (Spanish) 2007
    Microsoft Outlook Hotmail Connector 32-bit
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    Microsoft Sync Framework Services Native v1.0 (x86)
    Microsoft Works
    Mise à jour Microsoft Office Excel 2007 Help (KB963678)
    Mise à jour Microsoft Office Powerpoint 2007 Help (KB963669)
    Mise à jour Microsoft Office Word 2007 Help (KB963665)
    MSVCRT
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP3 Parser (KB973685)
    Norton Security Suite
    NTI Backup Now EZ
    PIXMA Extended Survey Program
    QuickTime
    Realtek High Definition Audio Driver
    ScanSoft OmniPage SE 4
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for 2007 Microsoft Office System (KB982312)
    Security Update for 2007 Microsoft Office System (KB982331)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft Office Excel 2007 (KB982308)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office Outlook 2007 (KB972363)
    Security Update for Microsoft Office PowerPoint 2007 (KB982158)
    Security Update for Microsoft Office Publisher 2007 (KB982124)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB982135)
    SpywareBlaster 4.3
    Update für Microsoft Office Excel 2007 Help (KB963678)
    Update für Microsoft Office Powerpoint 2007 Help (KB963669)
    Update für Microsoft Office Word 2007 Help (KB963665)
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office OneNote 2007 (KB980729)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 (KB974631)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Update for Outlook 2007 Junk Email Filter (kb983486)
    Update voor Microsoft Office Excel 2007 Help (KB963678)
    Update voor Microsoft Office Powerpoint 2007 Help (KB963669)
    Update voor Microsoft Office Word 2007 Help (KB963665)
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Mail
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live OneCare safety scanner
    Windows Live Photo Gallery
    Windows Live Sync
    Windows Live Toolbar
    Windows Live Upload Tool
    Windows Live Writer

    ==== Event Viewer Messages From Past Week ========

    6/20/2010 9:51:40 AM, Error: Service Control Manager [7034] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 3 time(s).
    6/20/2010 9:51:04 AM, Error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
    6/20/2010 9:50:27 AM, Error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
    6/20/2010 7:31:53 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} and APPID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user Owner-PC\Owner SID (S-1-5-21-493749637-743853742-3081004557-1001) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    6/20/2010 2:04:10 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffff8a00ecd1010, 0xfffff8a00ecd1010, 0x0030003000300030). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062010-19593-01.
    6/20/2010 10:52:41 PM, Error: Service Control Manager [7031] - The Function Discovery Resource Publication service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/20/2010 10:52:23 PM, Error: Service Control Manager [7023] - The SeaPort service terminated with the following error: %%-2146893818
    6/20/2010 10:52:19 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80002f3de67, 0xfffff88007883e20, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062010-22027-01.
    6/20/2010 10:47:51 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Program Compatibility Assistant Service service, but this action failed with the following error: An instance of the service is already running.
    6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The WLAN AutoConfig service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Windows Driver Foundation - User-mode Driver Framework service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Windows Audio Endpoint Builder service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Superfetch service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Program Compatibility Assistant Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Portable Device Enumerator Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Network Connections service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.
    6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Human Interface Device Access service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Distributed Link Tracking Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Desktop Window Manager Session Manager service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/20/2010 10:32:08 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume WIN7.
    6/20/2010 10:32:08 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
    6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Windows Audio Endpoint Builder service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Superfetch service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Program Compatibility Assistant Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Portable Device Enumerator Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
    6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Network Connections service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.
    6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Distributed Link Tracking Client service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
    6/16/2010 4:00:03 AM, Error: Service Control Manager [7034] - The Interactive Services Detection service terminated unexpectedly. It has done this 1 time(s).
    6/15/2010 8:52:46 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xffffffffffffffe7, 0x0000000000000001, 0xfffffa8005e76610, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061510-31028-01.
    6/14/2010 3:15:53 PM, Error: Service Control Manager [7031] - The Windows Event Log service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/14/2010 3:15:53 PM, Error: Service Control Manager [7031] - The Windows Audio service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    6/14/2010 3:15:53 PM, Error: Service Control Manager [7031] - The TCP/IP NetBIOS Helper service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.
    6/14/2010 3:15:53 PM, Error: Service Control Manager [7031] - The DHCP Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    6/14/2010 3:15:23 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000000403, 0xfffff68000060018, 0xe4f0000161a3f867, 0xfffff680000892d0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061410-23400-01.

    ==== End Of File ===========================

  8. #8
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
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    Default

    Hi,

    To me it looks like there's possible some problem with hard drive or its file system. One forum dealing with general problems is Tech Support Guy. I recommend to post a topic about symptoms there.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  9. #9
    Junior Member
    Join Date
    Oct 2008
    Posts
    22

    Default

    Thanks Blade. I will look for help there. tony p

  10. #10
    Security Expert: Emeritus Blade81's Avatar
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    25,288

    Default

    You're welcome. Hopefully the problem gets sorted out
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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