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Thread: Anyone Know How To Remove CoolWWWSearch

  1. #1
    Junior Member
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    Default Anyone Know How To Remove CoolWWWSearch

    Every time I run S&D it tells me that I have 4 entries of CoolWWWSearch in the browser.
    I clear it with the fix each time, but it is there every time I run a scan again.
    Would appreciate help in getting rid of this.

  2. #2
    Senior Member
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    Hello,

    Which Spybot-S&D version do you use?
    Which operating system do you have?

    Best regards
    Sandra
    Team Spybot

  3. #3
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    Quote Originally Posted by spybotsandra View Post
    Hello,

    Which Spybot-S&D version do you use?
    Which operating system do you have?

    Best regards
    Sandra
    Team Spybot
    Thanks Sandra.
    It appears to be version 1.6.2
    Operating system is Windows XP,
    and I use Firefox.

  4. #4
    Senior Member
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    Hello,

    Please run a scan in safe mode.
    That should fix it.

    Best regards
    Sandra
    Team Spybot

  5. #5
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    Quote Originally Posted by spybotsandra View Post
    Hello,

    Please run a scan in safe mode.
    That should fix it.

    Best regards
    Sandra
    Team Spybot
    Will do.
    Very many thanks.

  6. #6
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    Aug 2011
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    Ran the scan in Safe Mode.
    Found the same four items again.
    They appear to be in the bookmarks area.
    Anyhow, clicked "Fix", and a tick was placed
    beside the 4 items indicating that they had been
    removed.
    I am running another scan in safe mode just to ensure that all is well.
    Will keep you posted.

  7. #7
    Junior Member
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    Hi Sandra,
    That was disappointing.
    Ran the scan in safe mode again and the same
    4 entries showed up.
    They only show up in S&D.
    Was looking forward to getting a clean bill of health,
    but didn't happen.
    I feel that if I was to run the scan once more that they would
    show up yet again even though I was assured that the problem
    is fixed after every scan.
    S&D just doesn't seem to be getting to grips with it.
    When I run tools designed to kill the infection they report back that
    nothing was found, which is confusing.
    The machine behaves as if it is infected.

  8. #8
    Senior Member
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    Hello,

    Spybot does only detect bookmarks, but does not remove them.
    In order to remove a found bookmark please open your browser and edit your bookmarks by deleting the bad one.

    Best regards
    Sandra
    Team Spybot

  9. #9
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    Hi Sandra,
    The 4 bad bookmarks were removed a long, long
    time ago, so I am at a loss to understand what is happening.
    I have thoroughly checked my bookmarks folders and, definitely,
    those 4 no longer show.
    I have a lot of bookmarks, just links to sites, and I remember the
    ones in question.
    It would be a couple years since I removed the bad ones but, for
    some reason, they show up in every S&D scan.
    Every good wish.

  10. #10
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    Default

    Anyone got any idea of what could be happening here?
    Thanks.

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