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Thread: Having trouble checking for problems

  1. #1
    Junior Member
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    Default Having trouble checking for problems

    Hi,

    Having trouble running the scan, every time i click on search for problems I get an error message saying ' I need to install detection updates first' the problem is I have already clicked on update and downloaded all the files so when I click it now it just says no new files avaliable. Any ideas what I could do next?

  2. #2
    Spybot Advisor Team [Retired] md usa spybot fan's Avatar
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    Default

    Try exiting and restarting Spybot.

    Getting an answer is one thing, learning is another.


    Microsoft Windows XP Home Edition running on a 2.40GHz Intel® Pentium® 4 Processor with 512 MB of RAM and a 533 MHz System Bus.

  3. #3
    Junior Member
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    Default

    just tried that it still says the same thing, maybe I should re-install spybot?

  4. #4
    Spybot Advisor Team [Retired] md usa spybot fan's Avatar
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    Default

    You can download and install the detection updates manually as follows:


    However, to make sure that the update process is working properly for the future, maybe it is best if you do uninstall and reinstall.

    • Uninstall Spybot-S&D 1.4:
      • Go to Windows > Control panel > Add or Remove Programs > Locate "Spybot – Search & Destroy 1.4" > Remove.
      • Using Windows explorer, verified that the following folder has been delete. If not, delete it:
        • C:\Program Files\Spybot - Search & Destroy
      • Make sure that all the registry entries that Spybot-S&D added during installation are removed, there is a .reg file available on the safer-networking.org WEB site that can do that. See the following article:
      • Delete the Configuration.ini file
        • The Configuration.ini file is stored in one of the following folders:
          • Windows 95 or 98:
            C:\Windows\Application Data\Spybot - Search & Destroy
          • Windows ME:
            C:\Windows\All Users\Application Data\Spybot - Search & Destroy
          • Windows NT, 2000 or XP:
            C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
    • Reinstall Spybot-S&D 1.4:
      • Execute the spybotsd14.exe installation program again.
      • Do not change the default installation path of:
        • C:\Program Files\Spybot - Search & Destroy
      • If you did not update during the installation, make sure that you update before running a scan, as follows:
        • Go into Spybot > Update
        • Click "Search for Updates"
        • Check everything found
        • Click "Download Updates"

    Getting an answer is one thing, learning is another.


    Microsoft Windows XP Home Edition running on a 2.40GHz Intel® Pentium® 4 Processor with 512 MB of RAM and a 533 MHz System Bus.

  5. #5
    Junior Member
    Join Date
    Sep 2006
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    Default

    Thanks for that,

    Downloaded the detection files and once I installed those then the scan worked fine.

    Think I will re-install now just to be on the safe side.

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