Hi JBrothers,

My name is OCD. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
  • Copy and Paste logs directly into the reply window. DO NOT attach the logs unless specifically instructed to do so.

IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.

Important Note for Vista and Windows 7 & 8 users:

These tools MUST be run from the executable.(.exe) every time you run them with Admin Rights (Right click, choose "Run as Administrator")

Please stay with this topic until I let you know that your system appears to be "All Clear"

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1. Multiple Anti-Virus Programs Installed

I notice that you have both AVG and Defender Pro Internet Security installed at the same time. Having more than one antivirus program running at the same time can seriously degrade the performance of your system.

Please uninstall either AVG or Defender Pro Internet Security (which ever you prefer) using either the provided uninstall feature that is part of the antivirus program or through Add/Remove Programs (for Vista and Win 7 users to go to Programs and Features in the Control Panel). As a rule of thumb one should run one firewall, one antivirus program in memory, and one anti-spyware utility in memory. It's fine to have other security tools available on an as-needed or on-demand basis, but when multiple tools simultaneously perform the same function, you're asking for trouble.

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2. OTL

Download OTL to your desktop.
  • Make sure all other windows are closed and to let it run uninterrupted.
    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

    Code:
    :OTL
C:\Program Files\Fast Free Converter\FastFreeConverterUpdt.exe
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
FF - ExtSQL: 2013-07-06 00:00;nxazbwxrbgsgfqqp.net; c:\documents and settings\owner\application data\mozilla\firefox\profiles\g5wlny5k.default\extensions\cxfnl@nxazbwxrbgsgfqqp.net
FF - ExtSQL: !HIDDEN! 2013-07-06 16:26;nxazbwxrbgsgfqqp.net; c:\program files\mozilla firefox\extensions\cxfnl@nxazbwxrbgsgfqqp.net

:Files
c:\program files\fast free converter
ipconfig /flushdns /c

:Services
FastFreeConverterUpdt

:Commands
[purity]
[createrestorepoint]
[emptyjava]
[emptyflash]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done

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3. AdwCleaner

Download AdwCleaner to your desktop.

  • Run AdwCleaner and select Delete
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply

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4. Re-run OTL (it should be located on your desktop).

Windows Vista and Windows 7 & 8 users Right Click and select "Run as Administrator" on the icon to run it.
  • Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Uncheck the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open one notepad window. OTL.Txt. (No Extras.txt will be produced)
    Note:The log can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
  • Please copy (Edit->Select All, Edit->Copy) the contents of the file, and post it with your next reply.

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In your next post please provide the following:

  • OTL.txt fix log
  • AdwCleaner.txt
  • Fresh OTL.txt log
  • What symptoms are you experiencing at the moment?