Okay, thanks.
I'd say a week for a reply might be usual. That's a bit of a wild guess on my part, but I imagine that might be standard if there are a lot of support questions. And there are some holidays coming up. I do remember seeing some members of Team Spybot saying they don't work weekends when they made posts on the forums in the past. So perhaps you might hear something in a few days, maybe after Monday. If not, and there are no replies here, please could you post back here, I could ask tashi about it. She's always very helpful.