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Thread: Problems Installing

  1. #1
    Junior Member
    Join Date
    Jun 2007
    Posts
    1

    Default Problems Installing

    I was recently directed to this program by a friend who said it would help with my trojan problems, but, I can't seem to get it installed. I will download the file via firefox, open and start the installation, then it will just crash and disappear. Sometimes I've gotten just to the language selection, sometimes it has started to install, but it all seems to crash in the end. Any help would be much appreciated .

  2. #2
    Spybot Advisor Team [Retired] md usa spybot fan's Avatar
    Join Date
    Oct 2005
    Posts
    5,859

    Default

    Did you download the installation program (spybotsd14.exe) from one of the sites listed here?

    Was the md5 hash value of the downloaded file?
    • md5: C1A843913269018A8FC962407D7E5169

    If so and the installation does not work, can you provide the content of any error messages you are getting and content of the last installation screen you accessed and options you elected before the failure?

    Getting an answer is one thing, learning is another.


    Microsoft Windows XP Home Edition running on a 2.40GHz IntelŪ PentiumŪ 4 Processor with 512 MB of RAM and a 533 MHz System Bus.

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