System related errors and user errors on installation?

[tashi]

Hi Masked Thespian,

However, she's just told me that she downloaded programs called "Registry Booster" and "Spyware Doctor". Both were recommended for her system (whatever that means).

We do not refer users to either product.

Is it possible she's got something on her computer that redirected those urls

Possibly.

In your original post you said,

My girlfriend's mother has had a bit of a scare on her computer

Please give details, also list security programs installed and the operating system.

Best regards.

[Masked Thespian]

Hi Masked Thespian,

We do not refer users to either product.

Yeah, that's what I figured.

Please give details, also list security programs installed and the operating system.

Best regards.

Okay, here's the long and the short of it. Her family runs Facebook off of a single computer. Three accounts use that computer; hers, her brother's and her niece's. Yesterday, she said that her brother had had to repeatedly log in to Facebook for no apparent reason whilst using the Facebook game Farmville. At the end of the night they signed off of the computer and deleted browsing history and "everything else" (though I do not know to what extent "everything else" entails).

The next morning they found the brother's account logged onto Facebook, despite the fact that they'd logged him off the previous night. The brother's account had also apparently posted links to another website on some of their friends' Facebook walls (including that of my girlfriend, which is how I found out about it initially) during the middle of the night, whilst they were asleep. They scanned their computer with Norton (don't know which version) and it found some kind of virus which it took care of. However, they noted that the virus was detected at the same time that they'd noticed that the brother's account was still logged in to Facebook.

So, with all of this in mind, I directed her to go to those two urls, to download both Spybot and the other program (seeing as I've used both in the past to great success) before resetting the passwords on all three accounts (in case of key loggers) but then all of this happened.

I don't know the security programs exactly, nor the OS but I'll get those for you ASAP, now.

[Masked Thespian]

Sorry for the double post, but apparently I can't modify my messages after a certain period of time (sorry; I'm just used to other forums where you can).

Here's some details on the security programs involved, including the two suspect ones:

Uniblue Registry Booster Setup
Company- Uniblue Systems Ltd.
File version 4.7.2.12
Size 4.88MB

Spyware Doctor With AntiVirus
Company- PC Tools
File Version 7.0.0545
Size 34.9 MB

Norton 360 Internet Security
symantic Corporation


Her OS is as follows:

Windows
2000, XP, Vista
version 11.0.0
HP Deskjet F4200 series

By the way, it just occurred to me to do a search on the internet for these programs, and it seems that Spyware Doctor does seem to be a legit program (albeit, not Spybot) whilst Uniblue seems to be scareware. It's 5am here and I've been up for the past 3 hours trying to get this sorted, so I apologise for having not thought of this before now.

Still, it does seem odd that the two links I sent her redirected her to those two programs instead of the ones I wanted her to go to.


Hope all of this helps. Thank you for anyone and everyone who has read this, and especially the people taking the time out to help me.

[tashi]

Hello Masked Thespian,

Spyware Doctor With AntiVirus
Company- PC Tools
File Version 7.0.0545
Size 34.9 MB

Norton 360 Internet Security
symantic Corporation

Rule of thumb is one firewall/one anti virus program resident to avoid conflicts, loss of program efficiency and system lock up.

Her OS is as follows:

Windows
2000, XP, Vista

That's three operating systems.

[Masked Thespian]

That kinda confused me too. I has assumed it was 2000 that got upgraded to XP that got upgraded to Vista, but it's possible she copied and pasted the wrong section of the box. She's not too computer savvy, and I sadly have no experience with Vista so I can't give her direct instructions.

What I have done, however, is to email her the installation program for Spybot, as well as tell her to get rid of the other two programs, so hopefully she can sort this out on her own.


Thank you, Tashi, for helping me out here. I'm in a rather sleep deprived state so I've not been thinking clearly and I appreciate the help that has been sent my way.

[tashi]

What I have done, however, is to email her the installation program for Spybot, as well as tell her to get rid of the other two programs, so hopefully she can sort this out on her own.

Let us know how it goes.