How to report possible False Positives

[Yodama]

False positives are false scanning/blocking results.

If you believe that you found a false positive within Spybot S&D, Teatimer, the SD-Helper, the Spybot S&D Immunization or the "right click" file scanner we will require the following information to find, confirm and remove the false positive:

• Operating System (Windows XP Professional, Win95 ,etc.)
• Browser and Version (Internet Explorer 7, FireFox 2.0.0.7, etc)
• Version of Spybot S&D and Date of the latest update
• where did the false positive occur
  • Scan result
  • after fix
  • Spybot message at start of scan
  • Teatimer message when a program was executed
  • not reachable/restricted website
  • SDHelper popup
  • right click scan result

many of the information can be acquired through Spybot S&D log files:

Scan, fix, resident and error logs are located in:
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Logs\

alternatively these logs can be accessed within Spybot S&D:

• switch Spybot S&D to advanced mode
• navigate to tools - view report
• click "view report" to generate a new report
• click "view previous report" to access older / automatically generated reports
• click "export" to save the report to a text file

If you are in doubt in which part of Spybot S&D the possible false positive occurs you can submit a screen shot and we will tell you which further information will be required.