jijackthis.exe is not a valid win32 application

The title says it all: Cannot run spybot avg ZA hijackthis and a whole bunch of other applications. Cannot connect to the internet either.
Net Limiter prog showed hldrrr.exe and wintems.exe downloaded a bunch of stuff at high speed at last start up before the connection went. i can transfer on to the affected machine from my network.

This looks nasty i fear. Any help or guidance would be appreciated as this is outside my abilities to solve on my own

Hi there,

Any chance you can download HJT to a clean PC if one is available.

Upload to infected machine
Place HJT into own folder
Run HJT on the infected PC and post the log you produce using the clean PC.

Then one of our helpers could try to make an analysis.

Hi - thanks for the prompt reply

If i try and open an executable file i get the message as per the title. If i try and open the executable from the actual file the cursor just shows the egg timer. I even tried accessing the HJT file from another computer which the infected computer has access to still via network but again same message.

Safe mode?

Hi

Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.

Link 1
Link 2
Link 3





--------------------------------------------------------------------

Double click on Combo-Fix.exe & follow the prompts.

• When finished, it will produce a report for you.
• Please post the C:\ComboFix.txt along with a HijackThis log so we can continue cleaning the system.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall

OK: Renaming the executable worked and after running has allowed me to run Hijackthis also. Log files attached below. Combofix is a neat programme!!

Still some work to do i think as IE AVG and ZA still not working but this is a great start...

ComboFix 08-02-25.3 - Martin 2008-02-28 19:50:28.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.662 [GMT 0:00]
Running from: C:\Documents and Settings\Martin\Desktop\Combo-Fix.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\system32\drivers\down
C:\WINDOWS\system32\drivers\down\1041579734.exe
C:\WINDOWS\system32\drivers\down\1041584703.exe
C:\WINDOWS\system32\drivers\down\1041586046.exe
C:\WINDOWS\system32\drivers\down\1041587640.exe
C:\WINDOWS\system32\drivers\down\1041589640.exe
C:\WINDOWS\system32\drivers\down\1041608984.exe
C:\WINDOWS\system32\drivers\down\1041616531.exe
C:\WINDOWS\system32\drivers\down\1041618265.exe
C:\WINDOWS\system32\drivers\down\1041620062.exe
C:\WINDOWS\system32\drivers\down\1041622625.exe
C:\WINDOWS\system32\drivers\down\1041633093.exe
C:\WINDOWS\system32\drivers\down\1041635859.exe
C:\WINDOWS\system32\drivers\down\1041636218.exe
C:\WINDOWS\system32\drivers\down\1041639515.exe
C:\WINDOWS\system32\drivers\down\1041644546.exe
C:\WINDOWS\system32\drivers\down\1041646187.exe
C:\WINDOWS\system32\drivers\down\1041699671.exe
C:\WINDOWS\system32\drivers\down\155890.exe
C:\WINDOWS\system32\drivers\down\158875.exe
C:\WINDOWS\system32\drivers\down\160000.exe
C:\WINDOWS\system32\drivers\down\161640.exe
C:\WINDOWS\system32\drivers\down\165421.exe
C:\WINDOWS\system32\drivers\down\179437.exe
C:\WINDOWS\system32\drivers\down\182625.exe
C:\WINDOWS\system32\drivers\down\184203.exe
C:\WINDOWS\system32\drivers\down\186062.exe
C:\WINDOWS\system32\drivers\down\186500.exe
C:\WINDOWS\system32\drivers\down\204984.exe
C:\WINDOWS\system32\drivers\down\209937.exe
C:\WINDOWS\system32\drivers\down\210156.exe
C:\WINDOWS\system32\drivers\down\211765.exe
C:\WINDOWS\system32\drivers\down\213375.exe
C:\WINDOWS\system32\drivers\down\215750.exe
C:\WINDOWS\system32\drivers\down\217375.exe
C:\WINDOWS\system32\drivers\down\218875.exe
C:\WINDOWS\system32\drivers\down\220078.exe
C:\WINDOWS\system32\drivers\down\220546.exe
C:\WINDOWS\system32\drivers\down\222812.exe
C:\WINDOWS\system32\drivers\down\223203.exe
C:\WINDOWS\system32\drivers\down\225640.exe
C:\WINDOWS\system32\drivers\down\226875.exe
C:\WINDOWS\system32\drivers\down\228656.exe
C:\WINDOWS\system32\drivers\down\230250.exe
C:\WINDOWS\system32\drivers\down\231140.exe
C:\WINDOWS\system32\drivers\down\233687.exe
C:\WINDOWS\system32\drivers\down\234000.exe
C:\WINDOWS\system32\drivers\down\234296.exe
C:\WINDOWS\system32\drivers\down\236171.exe
C:\WINDOWS\system32\drivers\down\237750.exe
C:\WINDOWS\system32\drivers\down\270156.exe
C:\WINDOWS\system32\drivers\down\282187.exe
C:\WINDOWS\system32\drivers\hldrrr.exe
C:\WINDOWS\system32\drivers\srosa.sys
C:\WINDOWS\system32\mdelk.exe
C:\WINDOWS\system32\wintems.exe

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))

.
-------\LEGACY_SROSA
-------\srosa


((((((((((((((((((((((((( Files Created from 2008-01-28 to 2008-02-28 )))))))))))))))))))))))))))))))
.

2008-02-28 08:02 . 2008-02-28 08:02 <DIR> d-------- C:\Program Files\Trend Micro
2008-02-28 02:13 . 2008-02-28 02:13 <DIR> d-------- C:\Program Files\Lavasoft
2008-02-28 02:13 . 2008-02-28 02:14 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Lavasoft
2008-02-28 02:12 . 2008-02-28 02:12 <DIR> d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-02-04 00:17 . 2008-02-28 00:47 <DIR> d-------- C:\Program Files\Easy Video Joiner
2008-02-03 22:57 . 2008-02-04 00:16 <DIR> d-------- C:\Program Files\All Video Joiner

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-02-27 06:33 --------- d-----w C:\Documents and Settings\All Users\Application Data\avg7
2008-02-24 18:22 --------- d-----w C:\Documents and Settings\Martin\Application Data\AVG7
2008-02-06 13:43 --------- d-----w C:\Documents and Settings\Martin\Application Data\uTorrent
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 16:24 1694208]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 07:56 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SoundMan"="SOUNDMAN.EXE" [2005-11-11 06:07 90112 C:\WINDOWS\soundman.exe]
"Zone Labs Client"="C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" [2008-02-28 19:51 968696]
"AVG7_CC"="C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe" [2008-02-28 19:51 579072]
"NvCplDaemon"="C:\WINDOWS\system32\NvCpl.dll" [2006-10-22 12:22 7700480]
"nwiz"="nwiz.exe" [2006-10-22 12:22 1622016 C:\WINDOWS\system32\nwiz.exe]
"NvMediaCenter"="NvMCTray.dll" [2006-10-22 12:22 86016 C:\WINDOWS\system32\nvmctray.dll]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2007-01-22 02:36 185896]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="C:\WINDOWS\System32\CTFMON.EXE" [2004-08-04 07:56 15360]
"AVG7_Run"="C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe" [2008-02-28 07:53 219136]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2001-02-13 01:01:04 83360]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\Grisoft\\AVG Free\\avginet.exe"=
"C:\\Program Files\\Grisoft\\AVG Free\\avgamsvr.exe"=
"C:\\Program Files\\Grisoft\\AVG Free\\avgcc.exe"=
"C:\\Program Files\\Grisoft\\AVG Free\\avgemc.exe"=
"G:\\Program Files\\Shareaza\\Shareaza.exe"=
"C:\\Program Files\\Messenger\\msmsgs.exe"=

R1 nltdi;nltdi;C:\WINDOWS\system32\drivers\nltdi.sys [2006-02-27 15:50]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D]
\Shell\AutoRun\command - D:\SETUP.EXE

.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-02-28 20:01:09
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\NetLimiter 2 Pro\nlsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\NetLimiter 2 Pro\NLClient.exe
.
**************************************************************************
.
Completion time: 2008-02-28 20:03:37 - machine was rebooted
ComboFix-quarantined-files.txt 2008-02-28 20:03:34

Here is the HJT log.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:08:35, on 28/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\NetLimiter 2 Pro\nlsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\NetLimiter 2 Pro\NLClient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1193077625687
O17 - HKLM\System\CCS\Services\Tcpip\..\{0DE61372-933D-40B5-8111-D54DF7882B49}: NameServer = 194.168.4.100,194.168.8.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{0DE61372-933D-40B5-8111-D54DF7882B49}: NameServer = 194.168.4.100,194.168.8.100
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: NetLimiter (nlsvc) - Locktime Software - C:\Program Files\NetLimiter 2 Pro\nlsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 3896 bytes

Hi


Logs look quite good now. You should try reinstalling AVG and ZA. Keep Windows own firewall enabled until ZA works again. If you can make IE work try doing following steps to produce Kaspersky online scanner report.


Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.


Please run an online scan with Kaspersky Online Scanner. You will be prompted to install an ActiveX component from Kaspersky, click Yes.

• The program will launch and start to download the latest definition files.
• Once the scanner is installed and the definitions downloaded, click Next.
• Now click on Scan Settings and select the following:

• Extended (If available, otherwise Standard)

• Scan Archives
• Scan Mail Bases

• Click OK.
• Under
  select a target to scan
  , select My Computer.
• The scan will take a while so be patient and let it run. As it scans your machine very deeply it could take hours to complete, Kaspersky suggests running it during a time of low activity.

Once the scan is complete:

• Click on the Save as Text button.
• Save the file to your desktop.
• Copy and paste that information into your next post if the AV content will fit into one post only.

Note for Internet Explorer 7 users: If at any time you have trouble with the Accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.

If having a problme doing the above

Make sure that your Internet security settings are set to default values.

To set default security settings for Internet Explorer:

* Open Internet Explorer.
* Go to the Tools menu, then choose Internet Options.
* Click on the Security tab.
* Make sure that all four item (Internet, Local intranet, Trusted sites, and Restricted sites) are set to their default settings.

Ok that took a while!!

Thanks for the excellent advice so far. Here is the Kaspersky log.
-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Friday, February 29, 2008 9:39:48 AM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 28/02/2008
Kaspersky Anti-Virus database records: 586063
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
F:\
G:\
H:\
I:\

Scan Statistics:
Total number of scanned objects: 226692
Number of viruses found: 6
Number of infected objects: 44
Number of suspicious objects: 0
Duration of the scan process: 04:39:14

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application

Data\Locktime\NetLimiter\2\Stats\nlstats-01DBEF67-B870-4F97-B3A3-C579A8A3485D.dat Object is locked

skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat

Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG

Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked

skipped
C:\Documents and Settings\LocalService\Local

Settings\History\History.IE5\MSHist012008022820080229\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat

Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Martin\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Martin\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is

locked skipped
C:\Documents and Settings\Martin\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG

Object is locked skipped
C:\Documents and Settings\Martin\Local Settings\History\History.IE5\index.dat Object is locked

skipped
C:\Documents and Settings\Martin\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is

locked skipped
C:\Documents and Settings\Martin\My Documents\My Received Files\ATMA_Installer.zip/ATMA_Installer.exe

Infected: not-a-virus:AdWare.Win32.DealHelper.ah skipped
C:\Documents and Settings\Martin\My Documents\My Received Files\ATMA_Installer.zip ZIP: infected - 1

skipped
C:\Documents and Settings\Martin\ntuser.dat Object is locked skipped
C:\Documents and Settings\Martin\NTUSER.DAT.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat

Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG

Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Easy Video Joiner\Easy Video Joiner 5.21 Key+Serial\Easy Video Joiner 5.21 Key+Serial.exe

Infected: Trojan-Downloader.Win32.Bagle.jh skipped
C:\Program Files\Easy Video Joiner\Easy Video Joiner 5.21 Key+Serial.zip/Easy Video Joiner 5.21

Key+Serial.exe Infected: Trojan-Downloader.Win32.Bagle.jh skipped
C:\Program Files\Easy Video Joiner\Easy Video Joiner 5.21 Key+Serial.zip ZIP: infected - 1

skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\drivers\down\1041579734.exe.vir Infected: Trojan-PSW.Win32.Agent.xd

skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\drivers\down\1041584703.exe.vir Infected: Email-Worm.Win32.Bagle.of

skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\drivers\down\155890.exe.vir Infected: Trojan-PSW.Win32.Agent.xd

skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\drivers\down\158875.exe.vir Infected: Email-Worm.Win32.Bagle.of

skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\drivers\down\165421.exe.vir Infected: Trojan-PSW.Win32.Agent.xd

skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\drivers\down\179437.exe.vir Infected: Email-Worm.Win32.Bagle.of

skipped
C:\QooBox\Quarantine\catchme2008-02-28_200053.90.zip/srosa.sys Infected: Trojan-Downloader.Win32.Bagle.kh

skipped
C:\QooBox\Quarantine\catchme2008-02-28_200053.90.zip/wintems.exe Infected: Email-Worm.Win32.Bagle.of

skipped
C:\QooBox\Quarantine\catchme2008-02-28_200053.90.zip/mdelk.exe Infected: Email-Worm.Win32.Bagle.of

skipped
C:\QooBox\Quarantine\catchme2008-02-28_200053.90.zip/hldrrr.exe Infected: Trojan-Downloader.Win32.Bagle.jh

skipped
C:\QooBox\Quarantine\catchme2008-02-28_200053.90.zip ZIP: infected - 4 skipped
C:\QooBox\Quarantine\Registry_backups\LEGACY_SROSA.reg.dat Infected: Trojan-Downloader.Win32.Bagle.hp

skipped
C:\QooBox\Quarantine\Registry_backups\services_srosa.reg.dat Infected: Trojan-Downloader.Win32.Bagle.hp

skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5643\A0135783.sys Infected:

Trojan-Downloader.Win32.Bagle.kh skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5643\A0135790.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5643\A0135791.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5643\A0135837.exe Infected:

Trojan-Downloader.Win32.Bagle.jh skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5643\A0135838.EXE Infected:

Trojan-Downloader.Win32.Bagle.jh skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5644\A0135850.exe Infected:

Trojan-Downloader.Win32.Bagle.jh skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5644\A0135866.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5644\A0135870.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5644\A0135871.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5644\A0135878.exe Infected:

Trojan-PSW.Win32.Agent.xd skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5644\A0135879.sys Infected:

Trojan-Downloader.Win32.Bagle.kh skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5645\A0135934.exe Infected:

Trojan-Downloader.Win32.Bagle.jh skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5645\A0135950.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5645\A0135954.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5645\A0135955.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5645\A0135956.exe Infected:

Trojan-PSW.Win32.Agent.xd skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5645\A0135957.sys Infected:

Trojan-Downloader.Win32.Bagle.kh skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5645\A0135986.sys Infected:

Trojan-Downloader.Win32.Bagle.kh skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5645\A0135987.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5645\A0135988.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5647\A0136326.exe Infected:

Trojan-PSW.Win32.Agent.xd skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5647\A0136327.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5647\A0136343.exe Infected:

Trojan-PSW.Win32.Agent.xd skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5647\A0136344.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5647\A0136347.exe Infected:

Trojan-PSW.Win32.Agent.xd skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5647\A0136348.exe Infected:

Email-Worm.Win32.Bagle.of skipped
C:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5647\change.log Object is

locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Internet Logs\fwdbglog.txt Object is locked skipped
C:\WINDOWS\Internet Logs\fwpktlog.txt Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\NetLimit.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\Cookies\index.dat Object is locked skipped
C:\WINDOWS\Temp\History\History.IE5\index.dat Object is locked skipped
C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
F:\emule\Temp\189.part Object is locked skipped
F:\emule\Temp\190.part Object is locked skipped
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F:\emule\Temp\303.part Object is locked skipped
F:\emule\Temp\326.part Object is locked skipped
F:\emule\Temp\333.part Object is locked skipped
F:\emule\Temp\336.part Object is locked skipped
F:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
F:\System Volume Information\_restore{CADA63D3-6ADC-4D8E-BC6E-9CF8AF423B51}\RP5647\change.log Object is

locked skipped
G:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp Object is locked

skipped
G:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
G:\WINDOWS\$NtUninstallKB824141$\user32.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB824141$\win32k.sys Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\crypt32.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\cryptsvc.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\hhctrl.ocx Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\hhsetup.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\html32.cnv Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\itss.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\mrxsmb.sys Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\msconv97.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\newdev.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\ntdll.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\ntoskrnl.exe Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\pchshell.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\raspptp.sys Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\shell32.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\shmedia.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\srrstr.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\srv.sys Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\sysmain.sdb Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\user32.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\win32k.sys Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\winsrv.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826939$\zipfldr.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826942$\dhcpcsvc.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826942$\ndis.sys Object is locked skipped
G:\WINDOWS\$NtUninstallKB826942$\ndisuio.sys Object is locked skipped
G:\WINDOWS\$NtUninstallKB826942$\netshell.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826942$\wzcdlg.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826942$\wzcsapi.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB826942$\wzcsvc.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828035$\msgsvc.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828035$\wkssvc.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\catsrv.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\catsrvut.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\clbcatex.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\clbcatq.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\colbact.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\comadmin.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\comsvcs.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\comuid.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\es.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\msdtcprx.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\msdtctm.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\msdtcuiu.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\mtxclu.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\mtxoci.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\ole32.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\rpcrt4.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\rpcss.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB828741$\txflog.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB833987$\sxs.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB833998$\shell32.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB833998$\sxs.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\callcont.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\cmdevtgprov.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\evtgprov.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\gdi32.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\h323.tsp Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\h323msp.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\ipnathlp.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\lsasrv.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\mf3216.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\msasn1.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\msgina.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\mst120.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\netapi32.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\nmcom.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\rtcdll.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB835732$\schannel.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\dao360.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\expsrv.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msexch40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msexcl40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msjet40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msjetol1.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msjetoledb40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msjint40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msjter40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msjtes40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msltus40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\mspbde40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msrd2x40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msrd3x40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msrepl40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\mstext40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\mswdat10.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\mswstr10.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\msxbde40.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB837001$\vbajet32.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB839645$\fldrclnr.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB839645$\shell32.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB839645$\shlwapi.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB839645$\sxs.dll Object is locked skipped
G:\WINDOWS\$NtUninstallKB839645$\xpsp2res.dll Object is locked skipped
G:\WINDOWS\$NtUninstallQ828026$\msdxm.ocx Object is locked skipped
G:\WINDOWS\$NtUninstallQ828026$\wmpcore.dll Object is locked skipped
H:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

Scan process completed.

Hi

Delete following files:
C:\Documents and Settings\Martin\My Documents\My Received Files\ATMA_Installer.zip
C:\Program Files\Easy Video Joiner\Easy Video Joiner 5.21 Key+Serial.zip

and C:\QooBox & Easy Video Joiner 5.21 Key+Serial folders.

As you can see Bagle came most likely with that illegal stuff. Hopefully this teaches you a lesson to not use illegal software in future!


Other Kaspersky findings are in system restore and we'll clean it next (follow instructions below).


Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis



Next we remove all used tools.

Please download OTMoveIt2 and save it to desktop.

• Double-click OTMoveIt2.exe.
• Click the CleanUp! button.
• Select Yes when the
  Begin cleanup Process?
  prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt attempting to contact the internet, please allow it to do so.



UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

• Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
• Download Spybot
  Spybot is a scanner like adaware. It scans for spyware and other malicious programs. It is important to have both Adaware and Spybot on your computer because each program provides unique detection and pretection measures. Spybot has preventitive tools that stop programs from even installing on your computer.
  To see how to set this up as well as more spybot features, see here
  Spybot can be downloaded at this location
• Download SpywareBlaster
  Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes
  kill bits
  in the registry, so that certain activex controls can't install.
  If you don't know what activex controls are, see here
  You can download SpywareBlaster here here
  SpywareBlaster tutorial
  
• Download iespyad
  It puts many bad webpages on your restricted zones list. This means that you can still view the
  bad
  webpages, but the webpages cannot do certain things (such as use javascripts and cookies).
  If you need help understanding how it works, there is a tutorial here
  Download it here
  
• hosts file:
  • Every version of windows has a hosts file as part of them.
  • In a very basic sense, they are used to locate webpages.
  • We can customize a hosts file so that it blocks certain webpages.
  • However, it can slow down certain computers.
  • This is why using a hosts file is optional!!
  Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
  If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
  1. [*]Click the start button (at the lower left hand corner of your screen) [*]Click run [*]In the dialog box, type services.msc [*]hit enter, then locate dns client [*]Highlight it, then double-click it. [*]On the dropdown box, change the setting from automatic to manual. [*]Click ok

Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Run the spybot and adaware regularly. (Once or twice a week minimum.)
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade

Ok thanks again for the advice and instructions Blade, which i have now taken forward.

The comp is now running very slow and whilst internet access is avail after a reset, it disappears after about 10 mins. I get the impression a programme or process is "hanging" in the background but CPU usage is no more than 50% and idles at about 3%. Adaware and spybot give a clean bill of health and HJT seems to be clean also. Messenger works and some programmes have access but not browsers. Emule had Low Id when i tested.
I guess i'll sleep on it but i would be happy to have your further input.

Thanks

I am almost sure its ZA. I will do further testing and report back tomorrow.

Emule had Low Id when i tested.

Click to expand...

Sounds like a firewall issue to me. You should check that proper access is given. Same issue may be behind those other connection problems.

See here for hints how to make system faster.

well i think this is going to run a bit longer.

Firewall: ZA uninstalled in safe mode but windows security centre says ZA security suite firewall is currently on and i cant switch it off (the firewall). The only remnant of ZA i can find is a zlavscan.dll sitting in the main folder. Unable to remove as it informs me it is currently in use. This is the same in safe mode with administration acct. If i try and instal ZA it says i do not have access to make the required system configuration - even tho the account is an admin acct. Kinda stumped after 6 hours.. Cannot find a ZA file in the registry either but i guess some must still be there.

AVG: I uninstalled the kaspersky online checker and uninstalled AVG. The folder is deleted. However will not let me reinstall AVG as it says i have another virus checker!! which i dont by the way - Gah first problem with this computer since installation and its a Doozy.

The random internet shutouts can wait for another time.

Ok I think i have resolved Zone Alarm issues. As it often seems to be it is incorrect uninstallation that caused it with many remnants of the programme scattered around windows and the registry. I found these instructions at the main website very helpful and it seems to have worked for me

http://forums.zonelabs.com/zonelabs/board/message?board.id=inst&message.id=76384

I will see if Kaspersky has a similar issue tomorrow as some elements seem to be sticking.

Hi

Maybe some AVG registry entry didn't get removed and is causing alerts about another virus checker. If you haven't got it reinstalled yet post a fresh hjt log and I'll check if there's something of AVG left.

Hi Blade

Another trawl through AVG Forum has identified a couple of items to delete and this has now allowed a new install.

So far so good and finally back to normal i think.

Always been a fan of Spybot right from the early days and it has saved me more than a few times when i was new to computers - So Thanks to all who contribute here and especially Blade who clearly has nothing better to do in the cold Finnish winter!! :bigthumb:

Thanks to all who contribute here and especially Blade who clearly has nothing better to do in the cold Finnish winter!! :bigthumb:

Click to expand...

You're welcome. Actually winter has been unusually warm this time (at least here in southeastern Finland). :


Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

Note:If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.