Unable to remove "Virus Alert!"
Hi there,
This is my first time visiting this forum, and the first post as well.
Sorry if any impolite or improper words/info appear in this article.
The situation was that I found my laptop was installed a software called spywarequake without any acknowledgement or my consent.
First of all I disconnect the network and run virus scan (with Norton AntiVirus). Then I found the situation remained, there was even a unknown icon appeared in my system tray taskbar, which is my article title "Virus Alert!". I believe most people who had experienced it will realize what that system tray icon is, so I'm not gonna explain it.
I checked task manager and found 2 to 3 unfamiliar programmes: nvctrl.exe, mssearchnet.exe, and conime.exe. Appreciate to google I found ways and tools to remove them successfully. However, the system tray icon is still there.
I then followed the removal provided by Grinler in the following URL:
http://www.bleepingcomputer.com/forums/topic47826.html
The annoying icon didn't dissapear. Then I found this forum and followed tashi's instruction: http://forums.spybot.info/showthread.php?t=3261
It seems that I have successfully get rid of most potential threat of spywarequake by removing the programme, stickrep.dll, mssearch.exe, nvctrl.exe, and conime.exe. But the icon just won't go away :(
Below are the logs, thanks for any help with this problem:
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HijackThis log:
Logfile of HijackThis v1.99.1
Scan saved at 下午 10:45:57, on 2006/4/14
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\UAService7.exe
C:\Program Files\Raxco\PerfectDisk\PDSched.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\acer\epm\epm-dm.exe
C:\Program Files\RAM Idle\RAMIdle.exe
C:\Program Files\Inventec\Dreye\DreyeMT\msnplugin.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Hijackthis\HijackThis.exe
O3 - Toolbar: (no name) - {0A1375E1-56C2-11D6-8E45-8933A0FB5235} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: Dr.eye WebPage Translation - {92B255FE-94E2-4BCA-958D-3926CE38913F} - C:\Program Files\Inventec\Dreye\DreyeMT\DreyeIEBar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [LManager] C:\Program Files\Launch Manager\QtZgAcer.EXE
O4 - HKLM\..\Run: [EPM-DM] c:\acer\epm\epm-dm.exe
O4 - HKLM\..\Run: [ePowerManagement] C:\Acer\ePM\ePM.exe boot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [RAM Idle] C:\Program Files\RAM Idle\RAMIdle.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [MSNDreyePlugin] C:\Program Files\Inventec\Dreye\DreyeMT\msnplugin.exe /h
O4 - HKLM\..\Run: [CJIMETIPSYNC] C:\Program Files\Common Files\Microsoft Shared\IME\IMTC65\CHANGJIE\CINTLCFG.EXE /CJIMETIPSync
O4 - HKLM\..\Run: [PHIMETIPSYNC] C:\Program Files\Common Files\Microsoft Shared\IME\IMTC65\PHONETIC\TINTLCFG.EXE /PHIMETIPSync
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O14 - IERESET.INF: START_PAGE_URL=tw.yahoo.com
O18 - Protocol: Festoon - (no CLSID) - (no file)
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Protocol: vskype - (no CLSID) - (no file)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - WgaLogon.dll (file missing)
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PDScheduler (PDSched) - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDSched.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe
------------------------------------------------------------------------------------------------
Spybot-S&D log:
The log is too long, so I won't paste here unless it is necessary.
------------------------------------------------------------------------------------------------
smitfiles.txt log: (2006/4/14 20:29)
smitRem ?log file
version 2.8
by noahdfear
Microsoft Windows XP [版本 5.1.2600]
Running from
C:\Documents and Settings\Administrator\桌面\AntiSpy_package\smitRem
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Pre-run SharedTask Export
(GetSTS.exe) SharedTaskScheduler exporter by Lawrence Abrams (Grinler)
Copyright(C) 2006 BleepingComputer.com
Registry Pseudo-Format Mode (Not a valid reg file):
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader"
"{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"
"{AC1B4DA2-12FA-31F2-1A7D-CD2B14E6AD4E}"="USB Mouse Driver"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{438755C2-A8BA-11D1-B96B-00A0C90312E1}\InProcServer32]
@="%SystemRoot%\system32\browseui.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8C7461EF-2B13-11d2-BE35-3078302C2030}\InProcServer32]
@="%SystemRoot%\system32\browseui.dll"
[HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{AC1B4DA2-12FA-31F2-1A7D-CD2B14E6AD4E}\InProcServer32]
@="C:\WINDOWS\system32\suprox.dll"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
checking for ShudderLTD key
ShudderLTD key not present!
checking for PSGuard.com key
PSGuard.com key not present!
checking for WinHound.com key
WinHound.com key not present!
spyaxe uninstaller NOT present
Winhound uninstaller NOT present
SpywareStrike uninstaller NOT present
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Existing Pre-run Files
~~~ Program Files ~~~
~~~ Shortcuts ~~~
~~~ Favorites ~~~
~~~ system32 folder ~~~
~~~ Icons in System32 ~~~
~~~ Windows directory ~~~
~~~ Drive root ~~~
~~~ Miscellaneous Files/folders ~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright(C) 2002-2003 Craig.Peacock@beyondlogic.org
Killing PID 1076 'explorer.exe'
Killing PID 1076 'explorer.exe'
Starting registry repairs
Registry repairs complete
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
SharedTask Export after registry fix
(GetSTS.exe) SharedTaskScheduler exporter by Lawrence Abrams (Grinler)
Copyright(C) 2006 BleepingComputer.com
Registry Pseudo-Format Mode (Not a valid reg file):
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader"
"{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"
"{AC1B4DA2-12FA-31F2-1A7D-CD2B14E6AD4E}"="USB Mouse Driver"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{438755C2-A8BA-11D1-B96B-00A0C90312E1}\InProcServer32]
@="%SystemRoot%\system32\browseui.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8C7461EF-2B13-11d2-BE35-3078302C2030}\InProcServer32]
@="%SystemRoot%\system32\browseui.dll"
[HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{AC1B4DA2-12FA-31F2-1A7D-CD2B14E6AD4E}\InProcServer32]
@="C:\WINDOWS\system32\suprox.dll"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Deleting files
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Remaining Post-run Files
~~~ Program Files ~~~
~~~ Shortcuts ~~~
~~~ Favorites ~~~
~~~ system32 folder ~~~
~~~ Icons in System32 ~~~
~~~ Windows directory ~~~
~~~ Drive root ~~~
~~~ Miscellaneous Files/folders ~~~
~~~ Wininet.dll ~~~
CLEAN!
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