unable to update Vista or AVG & misdirected when searching

Status
Not open for further replies.
R

rosieb

New member
My nephew's laptop seems infected. He cannot download any security updates and keeps being misdirected when searching. How can I help him fix it, please?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:49:35, on 10/08/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16830)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\TOSHIBA\Toshiba Online Product Information\TOPI.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\IDM\Desktop SMS\DesktopSMS.exe
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\F-Secure Internet Security\Common\FSM32.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\QuickTime\qttask.exe
D:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\epson\Creativity Suite\Event Manager\EEventManager.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Registry Mechanic\RMTray.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10a.exe
D:\Users\Kie\Desktop\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.archdaily.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: ArchiBar Toolbar - {24cc1362-11c6-4918-a2c0-b9ee5a563185} - C:\Program Files\ArchiBar\tbArc1.dll
O1 - Hosts: ::1 localhost
O2 - BHO: txthlpBHO Class - {060235DC-6D84-47BD-95D7-A4EF5099A59D} - C:\PROGRA~1\TEXTHE~1\READAN~1\TEXTHE~3.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ArchiBar Toolbar - {24cc1362-11c6-4918-a2c0-b9ee5a563185} - C:\Program Files\ArchiBar\tbArc1.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: ArchiBar Toolbar - {24cc1362-11c6-4918-a2c0-b9ee5a563185} - C:\Program Files\ArchiBar\tbArc1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [KeNotify] C:\Program Files\TOSHIBA\Utilities\KeNotify.exe
O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
O4 - HKLM\..\Run: [topi] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [HWSetup] \HWSetup.exe hwSetUP
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [Desktop SMS] C:\Program Files\IDM\Desktop SMS\DesktopSMS.exe /auto
O4 - HKLM\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Toshiba Registration] C:\Program Files\Toshiba\Registration\ToshibaRegistration.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [IaNvSrv] C:\Program Files\Intel\Intel Matrix Storage Manager\OROM\IaNvSrv\IaNvSrv.exe
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure Internet Security\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\F-Secure Internet Security\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [EEventManager] C:\Program Files\EPSON\Creativity Suite\Event Manager\EEventManager.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [EPSON Stylus DX3800 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIACE.EXE /F "C:\Windows\TEMP\E_SBD7A.tmp" /EF "HKLM"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKCU\..\Run: [TOSCDSPD] TOSCDSPD.EXE
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RMTray.exe /H
O4 - HKCU\..\Run: [loyumujiyo] Rundll32.exe "C:\ProgramData\mafolibu\mafolibu.dll",s
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Palm Registration.lnk = C:\Program Files\Palm\register.exe
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Directrec Configuration Tool.lnk = C:\Program Files\Olympus\DeviceDetector\DirectrecConfig.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: eBay - {C08CAF1D-C0A3-40D5-9970-06D067EAC017} - http://www.webtip.ch/cgi-bin/toshiba/tracker_url.pl?EN (file missing)
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{9E93DFD6-9D66-43E1-BEF3-A15ED15ADA9A}: NameServer = 85.255.112.214,85.255.112.22
O17 - HKLM\System\CCS\Services\Tcpip\..\{9EAC943B-D829-4983-A845-A99DD064204B}: NameServer = 85.255.112.214,85.255.112.22
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.214,85.255.112.22
O17 - HKLM\System\CS5\Services\Tcpip\Parameters: NameServer = 85.255.112.214,85.255.112.22
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.214,85.255.112.22
O20 - Winlogon Notify: avgwlntf - C:\Windows\SYSTEM32\avgwlntf.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DM1Service - OLYMPUS IMAGING CORP. - C:\Program Files\Olympus\DeviceDetector\DM1Service.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\Common\FSMA32.EXE
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InstallShield Licensing Service - Macrovision - C:\Program Files\Common Files\InstallShield Shared\Service\InstallShield Licensing Service.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MrHealthy (MrHealthyService) - Symantec Corporation - C:\Program Files\Norton PC Checkup\executables\mrHealthy\MrHealthy.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - c:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\Windows\system32\UAService7.exe

--
End of file - 14014 bytes
 
Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

You must have read and followed the "Before you Post" instructions.

You would have to be a saint to fool with this mess, this is a badly abused computer. It might be easier to reformat:
http://www.google.com/search?hl=en&q=reformat+vista&aq=f&oq=&aqi=g10

If you really want to continue, I call tell you:

*At least three antivirus programs running (only one should be)
AVG7 (out of date) F-Secure, Symantec

*Obsolete program: AVG Anti-Spyware 7.5

*Virtumonde likely: http://www.incodesolutions.com/threats2/System32Rootmafolibudll.php

*Hacked by Ukrainian criminals: 85.255.112.214
http://whois.domaintools.com/85.255.112.214


If you want to proceed, uninstall all but one valid, updated antivirus program and post.

1) Post also an uninstall list: Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.
Image: http://img.bleepingcomputer.com/tutorials/hijackthis/uninstall-man.jpg

2) A new HJT log.

3) Please do not enable TeaTimer while we work together.

Thanks
 
Thank you for your help.
I realise it would be better to reformat Vista but, unfortunately, my nephew cannot find his recovery disks (scatter-brained student!) so I only have the eradication options.

Re the anti-virus programs: I can't update AVG and the other 2 were time-limited options that came with the laptop (he thinks!).

I'll try to remove F-secure and Symantec. Then I'll post the HJT uninstall log. is there a way round the updating issue for AVG?
 
I'll try to remove F-secure and Symantec. Then I'll post the HJT uninstall log. is there a way round the updating issue for AVG?
Click to expand...
We will get it uninstalled and updated to AVG 8.5 before we finish, please make sure only to be online when you absolutely have to. This junk will download more and you probably have no antivirus protection.

Thanks...Phil
 
Sorry about the delay, Phil. I've tried to remove F-secure, but to no avail.
I'm using my laptop to talk to you and leaving my nephew's off-line.

I've printed out and scanned the Uninstall log. I hope this is what you wanted:

2007 Microsoft office Suite service pack 1 (SP1)
2007 Microsoft Office Suite service Pack 1 (SP1)
2007 Microsoft office suite service pack 1 (SP1)
2007 Microsoft office suite service pack 1 (SP1)
2007 Microsoft office suite service pack 1 (SP1)
2007 Microsoft Office Suite service pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft office Suite service Pack 1 (SP1)
2007 Microsoft office Suite service pack 1 (sp1)
2007 Microsoft office Suite service Pack 1 (sp1)
32 Bit HP CIO components Installer
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash player 10 ActiveX
Adobe Help Center 1.0
Adobe photoshop cs2
Adobe Reader 7.0.9
Adobe shockwave player 11
Adobe Stock photos 1.0
Apple software update
ArchiBar Toolbar
Arcsoft photoImpression 5
AutoCAD 2007 - English
Autodesk DWF viewer
AvantGo Client
BIGscreensaver
Bluetooth Stack for windows by Toshiba
BroadJump client Foundation
Camera Assistant software for Toshiba
Catalyst Control Center - Branding
CD/DVD Drive Acoustic silencer Desktop SMS
Divx Codec
oivx Converter
Divx player
Divx plus DirectShow Filters
Divx web player
Documents TO Go
EASEUS Data Recovery wizard professional 3.3.4
Emdedded IR Driver
Ephpod
EPSON Copy Utility 3
EPSON Easy photo print
EPSON Event Manager
EPSON File Manager
EPSON Image clip palette
EPSON Printer software
EPSON Scan
EPSON Scan Assistant
EPSON web-To-page
ERUNT 1.1j
ESDX3800 User's Guide
Flamingo 1.1
Flamingo 1.1 for Rhino 4.0
GameShadow
Google Earth
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google updater
Hotfix for Microsoft .NET Framework 3.5 sp1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Participation program 10.0
HP-Deskjet F2200 All-In-One Driver software 10.0 Rel .3
HP Imaging Device Functions 10.0
HP photosmart Essential 2.5
HP Smart web printing
HP solution Center 10.0
HP update
Inspiration 8 IE
Intel Turbo Memory and Intel Matrix storage Manager
iPod To computer Transfer 4.8
iTunes
Java(TM) SE Runtime Environment 6
LaserJet 1018
Magic ISO Maker v5.5 (build 0261)
Maxwell for Rhinoceros 4
Maxwell Plugin for Maya
Maxwell Scrlpt Library for Maxwell .Net plugins
Microsoft .NET Framework 3.5 sp1
Microsoft .NET Framework 3.5 sp1
Microsoft office outlook MUI (English) 2007
Microsoft Office powerpoint MUI (English) 2007
Microsoft office proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft office proof (spanish) 2007
Microsoft office proofing (English) 2007
Microsoft Office shared MUI (English) 2007
Microsoft office Shared Setup Metadata MUI (English) 2007
Microsoft Office Standard 2007
Microsoft office Standard 2007
Microsoft office word MUI (English) 2007
Microsoft silverlight
Microsoft SQL Server Native client
Microsoft SQL Server setup support Files (English)
Microsoft SQL server vss writer
Microsoft Text-to-speech Engine 4.0 (English)
Microsoft visual c++ 2005 Redistributable
Microsoft visual c++ 2005 Redistributable
Microsoft visual c++ 8.0 support DLLs
MSXML 4.0 sp2 (KB927978)
MSXML 4.0 Sp2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 sp2 (KB954430)
myphotobook 3.1
Network play System (patching)
Olympus DSS player
Penguin 1.0 SR3
Perfv350 user's Guide
PIF DESIGNER
QuickTime
Read And write 8.1 Gold
Realtek High Definition Audio Driver
Registry Mechanic 8.0
Rhlno RDK
Rhinoceros 3.0 Rendering patch
SAMSUNG CDMA Modem Driver Set
SAMSUNG MobilE USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung pc studio 3 USB Driver Installer
security update for 2007 Microsoft Office system (KB951550)
security update for 2007 Microsoft office system (KB951944)
security update for 2007 Microsoft office system (KB960003)
security update for CAPICOM (KB931906)
security update for CAPICOM (KB931906)
security update for Microsoft office Excel 2007 (KB959997)
security update for Microsoft Office powerPoint 2007 (KB951338)
security update for Microsoft office system 2007 (KB954326)
security update for Microsoft Office system 2007 (KB956828)
security update for Microsoft Office word 2007 (KB956358)
shop for HP supplies
sketchup 4.0
spyware Doctor 6.0
synaptics pointing Device Driver
TELL ME MORE
Texas Instruments PClxx21/x515/xx12 drivers.
The Rosetta Stone
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Disc creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for windows Mobility Center
TOSHIBA Flash Cards support utility
TOSHIBA Hardware Setup
Toshiba online Product Information
TOSHIBA SD Memory Utilities
TOSHIBA Software Modem
TOSHIBA supervisor password
TOSHIBA value Added package
TouchCopy
update for Microsoft office 2007 Help for Common Features (KB957244)
update for Microsoft Office Excel 2007 Help (KB957242)
update for Microsoft office Outlook 2007 (KB952142)
update for Microsoft office Outlook 2007 Help (KB957246)
update for Microsoft Office PowerPoint 2007 Help (KB957247)
update for Microsoft office word 2007 Help (KB957252)
update fpr Microsoft script Editor Help (KB957253)
update for Office 2007 (KB946691)
update for outlook 2007 Junk Email Filter (kb962871)
VC80CRTRedist - 8.0.50727.762
VLC media player 0.9.8a


Thanks, once again.
Rosie
 
2) A new HJT log.
Click to expand...
Read the directions carefuly please, you can wait now until I ask again for a HJT log.


Uninstall list: I look for malware and security issues and will not know all of your programs, but you should.
Hackers are using out of date programs to infect folks more and more,
Here is a small free tool that lets you know when something needs an update if you are interested:
http://secunia.com/vulnerability_scanning/personal/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.

Adobe Flash player 10 ActiveX <<< check this:
Adobe recommends all users of Adobe Flash Player 10.0.12.36 and earlier versions upgrade to the newest version 10.0.22.87
http://www.adobe.com/support/security/bulletins/apsb09-01.html

Adobe Reader 7.0.9 <<< out of date and unsafe, see this:
http://news.cnet.com/8301-1009_3-10081618-83.html?tag=nl.e433
http://www.adobe.com/products/reader/
(if you want a smaller program, look at this one)
Foxit Reader 3.0 for Windows (make sure to uncheck any toolbars)
http://www.foxitsoftware.com/pdf/rd_intro.php

Adobe shockwave player 11 <<< check this:
Security Update available for Shockwave Player
http://www.adobe.com/support/security/bulletins/apsb09-08.html
Critical Adobe Shockwave flaw affects millions
http://blogs.zdnet.com/security/?p=3664

Java(TM) SE Runtime Environment 6 <<< out of date and unsafe:
http://forums.spybot.info/showpost.php?p=12880&postcount=2
Be aware of this information so you can opt out of anything you do not want.
Microsoft Does MSN Toolbar Distribution Deal With Java:
http://searchengineland.com/microsoft-does-msn-toolbar-distribution-deal-with-java-15413.php
Carbonite Piggybacks on Java
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1569


Read and follow the directions carefully:
Download Malwarebytes' Anti-Malware to your Desktop
http://www.malwarebytes.org/

http://www.besttechie.net/mbam/mbam-setup.exe <<< download

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
* Please post contents of that file & a new HJT log in your next reply.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Tutorial if needed:
http://thespykiller.co.uk/index.php/topic,5946.0.html

Thanks
 
I've installed MBAM but nothing happens after I click Finish. It doesn't appear to update and it won't open when I click the shortcut or from Programs.

What next? Should i try to do it unupdated or in Safe Mode?

Rosie
 
The infection on the computer is of a type that blocks some tools from working. Try deleting it and downloading again using this link:
http://www.malwarebytes.org/affiliates/besttechie/mbam-setup.exe

When you click the link choose "Save this file now" and then OK. At the top "Save in" choose Desktop. At the bottom where you see mbam-setup.exe, change that to rosieb.exe then save it and see if it will update and run.

Thanks
 
Before we try something else. I wish to be sure you understand that these tools have to be run as Administrator since this is Windows Vista.

Thanks
 
Thanks, Phil.
I'll follow the MS link steps and see if it does the trick, then I'll post the logs tomorrow as it's getting late now.

Rosie
 
Tried Run as Administrator but again nothing happens.
When I right click the MBAM icon & select Run as Administrator, I get a Windows message box saying "MBAM has stopped working" and i have 2 options 1) check online for a solution later and close the program
2) Close the program

What a nightmare!

Rosie
 
Please visit this webpage for download links, and instructions for running the tool:

Recovery Console does not install on Vista.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed

Please continue as follows:

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
http://www.bleepingcomputer.com/forums/topic114351.html
Remember to re-enable them afterwards.

Click Yes to allow ComboFix to continue scanning for malware.

Note: Do not mouseclick combofix's window while its running. That may cause it to stall

When the tool is finished, it will produce a report for you. Post that report and a new HJT log

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own. This tool is not a toy and not for everyday use

Thanks
 
I've tried to connect to the links in the above post with my nephew's laptop but something is blocking all connections and I get the message "Internet Explorer cannot display the webpage".

Could I download Combofix to my laptop and burn it to a CD and try to install it that way?

Thanks for your patience with this problem,
Rosie
 
Could I download Combofix to my laptop and burn it to a CD and try to install it that way?
Click to expand...
Hi Rosie, yes you can, we often have to bring tools to the infected computer. I will also suggest you can use a USB Memory stick or Flash drive, but keep in mind combofix is 2.97 MB's so make sure the tool has enough space.

I am also going to suggest, even though I realize the computer is hacked, that you may be able to reset your internet connection. Before I installed FIOS, I would have to reset DSL once in a while. If you think this can help, the proceedure Verizon had me use.

1) Uplug and router
2) Unplug the modem
3) Power down the computer and wait a few minutes.
4) Power up the router or modem if no router is user, then boot the computer. Open Internet Explorer to see if you are getting online. Here is some Microsoft information about this.

http://support.microsoft.com/kb/956196

Hope that helps...Phil
 
Thanks, Phil. I tried all you said about resetting the internet connection and the advice from the MS link. The laptop seems to be connected but all the web addresses I enter give the same message that IE cannot display the webpage.

I'm going to try to install Combofix from a CD I've burned.
I'm worrying about the Recovery Console - if Combofix can't connect, how will the Recovery Console work or does this not matter as it's Vista? Remember, I don't have the laptop Recovery DVD.

Rosie
 
Well, I tried to load Combofix from a cd but all I get is a small white rectangle with Combofix in black print and a green loading line flashing across the bottom of the rectangle.
I assume it hasn't loaded properly.

Shall I try again by downloading Combofix from a different link?

Rosie
 
Status
Not open for further replies.
Back
Top