Outlook Express Hijacked

[casafenske]

I recently had a situation where an old, no longer used copy of Outlook Express on my PC got hijacked when my wife opened a file in an email from a friend. The friend's email program had apparently gotten hijacked, and they passed it to us. Outlook Express would automatically startup every time the PC was started, and the task couldn't be stopped. I assume some other malware program was resident in memory as well, but couldn't tell what it was.

Since I don't need Outlook Express (we do all our email via Yahoo now), I rebooted the PC into safemode and deleted the Outlook Express directory, which resolved the main problem. But I want to eliminate any bad registry entries and related programs that are garbaging up the PC. I downloaded and ran Hijack This and have attached the log it created. I would greatly appreciate any help someone could provide in reviewing the log and identifying any registry entries to change delete and the same for any bad programs or directories.

Thank you in advance for your help.
Cole

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:22:04 AM, on 12/28/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\IBM\Lotus\Notes\nsd.exe
C:\Program Files\IBM\Lotus\Notes\nslsvice.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\IBM\Lotus\Notes\ntmulti.exe
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PRISMSVC.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dlcdcoms.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\PRISMSVR.EXE
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Image Transfer\SonyTray.exe
C:\Program Files\Dell Wireless\PRISMCFG.exe
C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...suk&channel=us
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...suk&channel=us
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\IPSBHO.DLL
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [DLCDCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCDtime.dll,_RunDLLEntry@16
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKUS\S-1-5-21-2536375984-1558380364-3958701802-1007\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Family')
O4 - HKUS\S-1-5-21-2536375984-1558380364-3958701802-1007\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Family')
O4 - HKUS\S-1-5-21-2536375984-1558380364-3958701802-1007\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime (User 'Family')
O4 - HKUS\S-1-5-21-2536375984-1558380364-3958701802-1007\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'Family')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - S-1-5-21-2536375984-1558380364-3958701802-1007 Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE (User 'Family')
O4 - S-1-5-21-2536375984-1558380364-3958701802-1007 User Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE (User 'Family')
O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
O4 - Global Startup: Image Transfer.lnk = ?
O4 - Global Startup: Wireless USB 2.0 WLAN Card Utility.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.turbotax.com
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://kmanywhere.kohls.com/Interna...WhlCompMgr.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Unknown owner - C:\Program Files\Bonjour\mDNSResponder.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: dlcd_device - Unknown owner - C:\WINDOWS\system32\dlcdcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: Lotus Notes Diagnostics - IBM - C:\Program Files\IBM\Lotus\Notes\nsd.exe
O23 - Service: Lotus Notes Single Logon - IBM Corp - C:\Program Files\IBM\Lotus\Notes\nslsvice.exe
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\Program Files\IBM\Lotus\Notes\ntmulti.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton AntiVirus - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PRISMSVC - Conexant Systems, Inc. - C:\WINDOWS\system32\PRISMSVC.EXE
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

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End of file - 9604 bytes

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[shelf life]

hi casafenske,

Your log is a few days old. If you still need help simply reply to my post.